Reaping the Benefits of Outsourcing

Transcription

1 Reaping the Benefits of Outsourcing How Learning Care Group Connects Thousands of Employees to Benefits Education and Enrollment Wednesday, May at 2:00 pm ET (11:00 pm PT)

2 Will the webinar be recorded? Yes! (We will send you a link to the recording after the webinar). 2

3 Will the slides be available? Yes! (We will send you a link to the PDF after the webinar). 3

4 How do you ask questions? Type your question into the Questions panel 4

5 Introductions Agenda Benefits Outsourcing Overview Learning Care Group Case Study Q&A

6 Today s Guest Speaker Jamie Higdon, CEBS, CCP, SHRM-CP Director of Compensation & Benefits Learning Care Group 6

7 About Learning Care Group 20,000+ employees 900+ schools with capacity to serve 130,000 children Operating in 36 states and internationally Headquartered in Novi, Michigan PlanSource customer since

8 Better Technology for a Better Benefits and HR Experience PlanSource provides flexible and intuitive benefits administration software and services to nearly 3.5 million consumers.

9 About PlanSource Benefits administration technology is the center of our universe, and we integrate with leading HCM solutions, such as BambooHR, NetSuite and Ultimate Software. 9

10 Flexible and Intuitive Benefits Admin Software We provide an industryleading platform for benefits shopping, enrollment, billing, compliance and ongoing administration. 10

11 Software + Services = Best Benefits Experience PlanSource offers a full suite of benefit services that ensures that you get the most out of your benefits technology investment. 11

12 Learning Care Group Learning Care Group outsources their benefits program to PlanSource, so they can spend less time on administration, and more time on strategic initiatives. 12

13 Introductions Agenda Benefits Outsourcing Overview Learning Care Group Case Study Q&A

14 Rise of Benefits Outsourcing The cost and complexity of modern human capital management and benefits administration have sharply increased the demand for outsourcing services. Did you know? Over 80% of organizations outsource at least one HR administration activity* *Source: Employee Benefits News

15 Why Outsource? Cost control and access to industry expertise are the two primary decision drivers for outsourcing benefits administration. Outsourcing with an experienced partner in the benefits space also reduces the risk carried by your company and ensures you maintain compliance with strict industry regulations. Top 2 Reasons for Outsourcing Benefits Administration* *Source: SHRM 73% Industry Expertise 52% Cost Control

16 Advantages of Benefits Outsourcing Save Money Tapping Specific Expertise Navigate the Changing Compliance Landscape Boost Efficiency Reduce Liability Upgrade Technology

17 Introductions Agenda Benefits Outsourcing Overview Learning Care Group Case Study Q&A

18 Why did Learning Care Group decide to outsource their benefits? 18

19 Why outsource benefits? Our ERP system didn t handle benefits well (events were challenging, as well as EDI) We were taking calls in-house and using paper forms With high growth and lots of acquisitions, we needed to scale our benefits program We needed a streamlined, more efficient process.

20 What specific challenges does Learning Care Group face? 20

21 Specific Challenges Workforce distributed across 900+ locations (rely on directors at each site to disseminate information) 1,000 new hires per month (50%+ employee turnover) Majority of staff don t have work addresses and work computers Workforce is 98% female and 70% are Millennials (average age of 35) Lean HR team for a company with 20,000+ employees

22 What services does PlanSource provide? 22

23 PlanSource Partnership Benefits administration throughout the year from processing new hires and approving life events to handling billing and data integration issues with our insurance carriers An initial dependent eligibility audit with ongoing dependent verification Employee contact center with extended hours (to 11 pm ET on week days) COBRA administration services Custom employee communications both print and digital

24 How does outsourcing benefits help Learning Care Group? 24

25 Benefits of Outsourcing Our HR team is more strategic; less focused on administrative work (no more paper!) We ve been able to enhance our communications strategy, adding more options for our employees We re focused on helping our employees become educated health care consumers!

26 How have you enhanced your employee communications? 26

27 Employee Communications PlanSource provides us with a true communications platform where our distributed employees can get the information they need however they want Benefits website with custom login page to enroll Educational video library and custom video vignettes Custom messaging within the benefits shopping and enrollment process Call center with extended hours Text messaging for reminders and notifications Print and other custom materials (new hire packets)

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29 What are some of the things you ve learned about employee communications? 29

30 What We ve Learned Simplify! We learned to simplify our OE and new hire materials. Previously, we had OE packets with multiple flyers and rate sheets. Now we do a simpler, quick enrollment guide plus an interactive, digital guide. Provide as many options as possible both digital and print! We distribute print materials to each location rather than employee homes, because address maintenance is such a challenge. Our employees like videos since we can t conveniently do traditional onsite OE meetings, we rely on the educational videos and recorded webinars.

31 How is the Learning Care Group HR and benefits strategy evolving in the future? 31

32 We ve made a lot of changes this year! Previously grandfathered with the ACA This year added a third PPO Plan and made significant changes Added performance network Enhanced telemedicine offering

33 What are the implications of these changes on your employees? 33

34 It s all about helping them become health care consumers! Our employees need to research the plans and networks carefully We added the ability to search the networks We added claims examples to help employees We put this information in multiple areas!

35 Tell us about the partnership with PlanSource. 35

36 Solving Challenges Together! PlanSource is an extension of our team, and aligned with our strategy. They ve been willing to get creative and help us solve our unique challenges.

37 Example We put together a focus group to improve our understanding of what our employees need from their benefits and how they want us to communicate with them. This OE season, we ll partner with PlanSource to roll out a company Facebook page to answer employee questions about their benefits.

38 Q&A Download our FREE benefits outsourcing guide at

39 Get in touch with us HRCI: SHRM:18-4WW14