Malcolm Baldrige National Quality Award

Transcription

1 Malcolm Baldrige National Quality Award San Mateo EMS Performance Measurement and Management Committee June 13, 2007

2 Diane Akers 1971 RN: Community Hospital 1984 County Public Health Department 1996 California Governor s Quality Award Examiner 1997 National Baldrige Examiner 1997 Consultant 2006 Judge California Award for Performance Excellence (CAPE)

3 What Is the Baldrige National Quality Program? Operates as a public-private partnership Manages the Malcolm Baldrige National Quality Award Provides global leadership in promoting performance excellence Disseminates information

4 What Is Performance Excellence? An integrated approach to organizational performance management that results in delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability; improvement of overall organizational effectiveness and capabilities; organizational and personal learning.

5 The Baldrige Framework The Baldrige Award enjoys very broad, positive recognition among leaders in each of the Baldrige Award-eligible sectors.... More than 70 percent of leaders surveyed among Fortune 1000 companies said they are likely to use the Criteria for Performance Excellence. Booz Allen Hamilton Results: Better employee relations Higher productivity Greater customer loyalty Increased market share Improved profitability

6 The Baldrige Criteria The Criteria for Performance Excellence emphasize Continuous performance improvement Innovation Integrating processes Results The Criteria for Performance Excellence focus on common requirements and are Nonprescriptive Holistic Inclusive Adaptable Integrative

7 Criteria Purposes To help improve organizational performance practices, capabilities, and results To facilitate communication and sharing of best practices To serve as a tool for understanding and managing performance

8 Item Format Baldrige National Quality Program 2007

9 Steps Toward Mature Processes

10 The Baldrige Criteria, Lean, and Six Sigma are complementary, not mutually exclusive. Many organizations use Baldrige to develop an overall performance map to identify areas that need improvement, and then use Six Sigma, Lean, or both tools to design operations or improve processes within the organization..

11 Program Participants 67 Award recipients (71 Awards) 1,139 Baldrige Award applications More than 4,400 trained Examiners Widespread participation Private sector contributions provide over 90% of Program support

12 State, Regional, and Local Programs National coverage A feeder system Leveraging the national program

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14 2006 State, Regional, and Local Program Statistics 43 active programs in 41 states Received 426 award applications* Trained 2,115 Examiners* 53 recipients earned the highest level award in their states* * Data of 35 states who report through the Alliance for Performance Excellence

15 Business Award Recipients in Manufacturing 3M Dental Products Division (1997) ADAC Laboratories (1996) Armstrong Building Products Operations (1995) AT&T Transmission Systems Business Unit (1992) The Bama Companies (2004) Boeing Airlift & Tanker Programs (1998) Cadillac Motor Car Company (1990) Clarke American Checks, Inc. (2001) Corning Telecommunications Products Division (1995) Dana Corporation Spicer Driveshaft Division (2000) Eastman Chemical Company (1993) IBM Rochester (1990)

16 Business Award Recipients in Manufacturing KARLEE (2000) Medrad, Inc. (2003) Milliken & Company (1989) Motorola CGISS (2002) Motorola, Inc. (1988) Solar Turbines Inc. (1998) Solectron Corporation (1991 and 1997) STMicroelectronics Region Americas (1999) Sunny Fresh Foods, Inc. (2005) Texas Instruments Defense Systems & Electronics Group (1992) Westinghouse Commercial Nuclear Fuel Division (1988) Xerox Business Products & Systems (1989) Zytec Corporation (1991)

17 Business Award Recipients in Service AT&T Consumer Communications Services (1994) AT&T Universal Card Services (1992) BI (1999) Boeing Aerospace Support (2003) Caterpillar Financial Services U.S. (2003) Dana Commercial Credit Corporation (1996) DynMcDermott Petroleum Operations (2005) Federal Express Corporation (1990) GTE Directories Corporation (1994) Merrill Lynch Credit Corporation (1997) Operations Management International, Inc. (2000) Premier Inc. (2006) The Ritz-Carlton Hotel Company, L.L.C. (1992 and 1999) Xerox Business Services (1997)

18 Business Award Recipients in Small Business Ames Rubber Corporation (1993) Branch-Smith Printing Division (2002) Custom Research Inc. (1996) Globe Metallurgical Inc. (1988) Granite Rock Company (1992) Los Alamos National Bank (2000) Marlow Industries, Inc. (1991) MESA Products, Inc. (2006) Pal s Sudden Service (2001) Park Place Lexus (2005) Stoner, Inc. (2003) Sunny Fresh Foods (1999) Texas Nameplate Co., Inc. (1998 & 2004) Trident Precision Manufacturing, Inc. (1996) Wainwright Industries, Inc. (1994) Wallace Co., Inc. (1990)

19 Education Award Recipients Chugach School District (2001) Community Consolidated School District 15 (2003) Jenks Public Schools (2005) Kenneth W. Monfort College of Business (2004) Pearl River School District (2001) Richland College (2005) University of Wisconsin Stout (2001)

20 Health Care Award Recipients Baptist Hospital, Inc. (2003) Bronson Methodist Hospital (2005) North Mississippi Medical Center (2006) Robert Wood Johnson University Hospital Hamilton (2004) Saint Luke s Hospital of Kansas City (2003) SSM Health Care (2002)

21 Resources for More Information Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site. To obtain these documents, call (301) or visit