Talent management: can you afford not to?

Transcription

1 Talent management: can you afford not to?

2 Talent management: can you afford not to?

3 Talent management: can you afford not to? Chair: Jim Strang, Chief Executive, Parkhead HA and CIH Governing Board Member Chan Kataria, Chief Executive, East Midlands Housing Group Mick Leggett, Chief Executive, Cross Keys Homes Judy Waugh, Director of Membership and Education, CIH

4 Talent management: can you afford not to? Chair: Jim Strang, Chief Executive, Parkhead HA and CIH Governing Board Member Chan Kataria, Chief Executive, East Midlands Housing Group Mick Leggett, Chief Executive, Cross Keys Homes Judy Waugh, Director of Membership and Education, CIH

5 Chan Kataria Chief Executive, East Midlands Housing Group

6 Future skills project - Background Changing environment New Skills, competences, behaviours in the housing sector Future skills review in EMH Group Joint project with CIH Over 30 experts contributed to the anthology of good practice

7 Impact of Environment on Future Skills Personalised, consumer-focused services Changing social and political vision Increasing commercial focus Transformational technology Complex partnerships Greater diversification

8 Talent Management in Learning Organisations Coaching and mentoring Resilience of people Learning to learn Creativity and systems thinking Learning at work Better understanding of customers Partnerships, networks and connectivity

9 Talent Management - EMH Group Skills for the future Board members, staff and customers CIH learning partnership EMH Academy Leadership development DLit Project

10 Talent Management for all! Concerns everyone - staff, members, tenants and communities Anthology is a collection of some good practice in the sector This is the start of a debate!

11 Comments and Questions

12 Talent management: can you afford not to?

13 Mick Leggett Chief Executive, Cross Keys Homes

14 CEO talking about HR!!!!

15 I ve been warned..

16 Cross Keys Homes 10,000 homes 250 staff Started 2004 Sunday Times top 100 IIP Customer service excellence

17 Why?

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19 The old way

20 How we are doing it Branded programme Pay 50% behaviours, 50% achievement Selected training programme Taster sessions/masterclasses Investment in creating leaders Identifying key roles Succession profiling

21 Cross Keys Homes Employee Branding

22 Behaviours Commitment to excellence Customer focus Teamwork and collaboration People management and development

23 A fully integrated approach.. Listening & Learning Competency Framework Opportunities to get involved Culture of innovation Able to make a difference Working across functions/departments Great Place to Work Initiative Evaluate exit interviews Competitive pay Benefits Review 2013 Review Staff Awards Intranet Revamp Staff Briefings Leaders Forums Streamlining People Processes Great Working Environment Rewarding jobs Tools & Information to do the job Great People In the right jobs With required capabilities & development opportunities to realise their potential Development Opportunities Great Managers Great Colleagues Leadership & Management Development Feedback processes 121 process Attracting great people Recruitment Processes Induction for NS New Starter Portal Clear expectations of roles across CKH Review & extend L&D Portfolio Tailored PDP s & Succession Planning Develop key capabilities (e.g. strategic thinking, innovation, influencing, negotiation, SRD process (review & simplify)

24 Succession planning

25 Succession planning

26 Succession planning

27 Can you afford not to?

28 Talent management: can you afford not to?

29 Judy Waugh Director of Membership and Education, CIH

30 The role of a professional institute Standards and qualifications Ethical framework Career progression Lifelong learning and CPD A learning community Gives the profession a voice

31 Professional standards and qualifications For the individual Increases their employability Demonstrates a commitment to their career Sets them apart from others. For the employer Reduces their risk Ensures quality

32 Serving the housing sector Ensuring access Plugging the gaps Providing support for students Informed and up to date offer

33 Chartered Housing Professional 6000 Chartered members in the UK Almost 20% are in very senior positions Signifies a high level of knowledge and competence Reflects the needs of the profession Equip future generations of housing professionals

34 Continuing Professional Development Lifelong learning Self assessment Map of the profession Access to relevant learning opportunities

35 A learning society Harnessing knowledge Learning from the experienced Regional support

36 Encouraging new entrants Early career Attracting talent Promoting housing as a career Supporting other professions

37 Working with employers Provide relevant qualifications Ensure staff have sufficient expertise Framework to assist in recruitment and evaluation Identify skill and competency gaps Provide more customized training and professional development

38 Challenges Maintaining relevancy Speed of communication and information Harnessing technology Building effective partnerships to deliver

39 Talent management: can you afford not to?

40 Peter Bond Tenancy Management Officer, Sanctuary Housing

41 Talent management: can you afford not to?

42 Talent management: can you afford not to?

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44 IMPORTANT INFORMATION Please note the following changes in session timings: The Housing Minister s session will now take place at 12:45 pm to 1:30 pm on Thursday 27 June Other changes to session timings: Spotlight session Delivering more for and with local rural communities 11:30 am to 12:15 pm on Thursday 27 June Think Tank Best Practice Welfare reform: the impact on customers 11:30 am to 12:15 pm on Thursday 27 June

45 Savills is delighted to be a sponsor at the CIH Conference & Exhibition 2013 Visit us at Stand D14

46 Be proud to be professional Join our new campaign at CIH stand E32

47 Fast track your housing career with our new online learning experience

48 Five great reasons to be a CIH member

49 Delivering housing with care and support for older people September 2013, Solihull Book your place:

50 If you found this session useful, other sessions you might like.. Regulation Wednesday The Hub Construction and housing supply How do we get to 250,000 homes per year? Session III Wednesday 3.15 The Hub Thursday Charter 4