Job Description. Technical Operations Manager. Grade: Grade 11

Transcription

1 Job Title: Grade: Grade 11 Section: Reports to: Responsible for: The Job Is to: Job Description Technical Operations Manager Technical Services Technical Manager Senior Estimator, Senior Technical Officers, Technical Officers, Estimators, Business Planning Officer, Surveyors, Materials Controller, Senior Support Officers and Support Officers. provide a comprehensive contract management service to the teams within the Technical Services; ensuring the financial viability of Projects, Contracts and Programmes, including estimating of labour and materials, scheduling of materials and ongoing financial analysis to ensure contract viability. The Bigger Picture You will: be responsible for development and delivery of all technical support within the Technical Services function; be directly responsible for providing a full range of technical, estimating and surveying functions within Technical Services; ensure the estimating and surveying function of Technical Services provide accurate, detailed and timely quotes for all aspects of measured works required either for commercial or WDH internal clients; ensure that the estimating and surveying function of Technical Services provides cost management and monitoring to allow the delivery of quoted works for its commercial arm WDH Solutions; assist the Technical Manager in identifying and developing service improvements and efficiencies within Technical Services and monitoring the outcomes; be responsible for providing a full range of performance management data to help provide proactive management of budgets, workforce plans and operational functions; assist in the preparation of Technical Services Workforce and Business plans for Technical Services; assist in aspects of procurement to deliver best value in purchasing of goods and services within Technical Services to give a competitive edge; 1

2 undertake any other duties commensurate with the overall purpose of the job and grade. The Day to Day You will: deliver operational plans and policies that provide a high quality and cost effective contracts service within Technical Services; identify, manage and compete for external business opportunities based on business need and business strengths and identify and address business weaknesses; produce, implement and control effective and efficient manual and computerised record systems and procedures for Technical Services; be a proactive member of Technical Services departmental management team; develop operational plans and policies that provide a high quality and cost effective technical support, estimating, surveying, purchasing and performance functions within Technical Services; prepare, manage and control devolved budgets including the daily management of all related assets ensuring effective implementation of procedures; accountable for the logistics of Technical Services procurement, stores management and systems development; develop, implement, monitor and control agreed systems and procedures, to ensure that Technical Services achieves its objectives and operates on a financially viable and competitive basis; apply a wide range of knowledge in the practical use of business planning and budget preparation and monetary control; prepare of any productivity and salary schemes, estimates, project plans and final accounts for all work carried out; manage and monitor staffing levels, workloads and responsibilities to ensure that project and contractual requirements are met and delivered within budget where appropriate; provide monitoring and reporting data for Technical Services financial results and performance for use by Senior Management; deliver Team Briefings to inform employees of Corporate Communications and Operational matters; and deliver agreed performance targets that contribute to team plans, and deliver quality outcomes within set budgets. Personal Contacts: Internal: External: Employees, Board Members and Trade Union Representatives. Statutory, non-statutory agencies including other RSLs, local authorities, health trusts, voluntary and private agencies, Government departments and agencies, Tenant and Resident organisations, MPs 2

3 The Specifics This section identifies the qualifications, skills and behaviours needed for an effective performance. Using these clarifies the personal qualities and workplace behaviours expected of the post. WDH principles reflect behaviour patterns which distinguish highly effective performance in a role. There are nine behavioural indicators which are split into three principles; Determination, Nous and Attitude and these are often referred to as DNA. Personal Skill Characteristics Qualifications and Training A qualification at Level 5 of the Qualifications and Credit Framework, such as an HNC, Award, Certificate or Diploma at level 5 or equivalent. Appropriate professional or management qualification. Prepared to undertake further training as required for personal, career and business development. Membership of an appropriate professional body. Determination Significant managerial experience of operationally delivering continuous improvement and change within a diverse construction workforce environment. Significant experience in managing and controlling budget provisions Experienced significant success in establishing effective performance measures and operating a performance management culture that has returned continuous improvements and service objectives. Proven track record of effectively working with others to identify and effect efficiency changes. Effective organisational management and employee development skills Must be an accomplished communicator, negotiator and motivator. Essential 3 Desirable Method of Assessment (Code list below) Shortlisting Criteria /CQ /CQ /CQ

4 Ability to organise and prioritise work. Self motivated, able to respond effectively to working under pressure to meet required deadlines. Nous Experience in estimating practices and knowledge of estimating software and techniques. A clear understanding of the external marketplace to capitalise on opportunities for business development/growth. Ability to analyse costs and performance, recommend and implement change to reduce costs associated with labour, overhead, materials, logistics, etc. A good understanding of IT systems with the ability to interrogate, report write, analyse and maximise the potential of mobile working to ensure business development and growth. Good awareness of health and safety legislation and management within the construction industry. Ability to operate within a regulatory environment. Ability to complete a full range of technical duties with a flexible approach to cross section working. An understanding of the current issues facing the provision of social housing Attitude Experience of the delivery of highly effective communication to employees, managers, tenants and stakeholders. Effective team player. Commitment to employee development initiatives. Experience of working within a customer focused environment. 4

5 Additional Requirements of the Job The post holder must hold a valid UK driving licence and have daily access to a vehicle to travel throughout the district. The post holder will be required to work outside normal office hours on occasion. Be contactable out of hours in emergency situations and be able to respond if required. /CQ Attend out of hour s meetings. Key AF - Application Form I - Interview (this may include a presentation and occupational test where appropriate) CQ - Certificate of Qualification R - References 5