Webinar Ground Rules hold mute

Transcription

1 Webinar Ground Rules Participate verbally or via chat pods Please do not place your phone on hold Place your phone on mute if you are in a noisy area Or click the phone on the webinar tool bar to mute your phone Turn off or silence electronic devices (i.e. cell phones, blackberry, etc.) Close your Inbox

2 Accepting that you CAN make a difference WICT Touchstone: Inspire July 17,

3 Traci Henry Vice President Global Customer Service CommScope, Inc. Traci Henry is vice president, Global Customer Service CommScope, Inc. and is based in Omaha, Nebraska. She began her career w ith AT&T/Lucent in 1997 as the Business Excellence m anager for the cable facility in Omaha. She le d the SAP integration team, focusing on ma nufacturing processes, inventory management, supply chain planning, logis tics and plant maintenance. Traci ha s had the opportunity over the p ast 14 years to manage sev eral organizations within CommSc ope, including Human Resources, Qua lity, EH&S and St rategic Planning. She also served as process lead during the divestiture from Avaya. In her current role, she is responsible for the management and support of all CommScope Customer Facing Opportunities including Order Processing, Project Management, Collaboration with Strategic and Global Accounts, and acts as the cond uit for operational planning. Traci graduated from the University of Nebraska, Lincoln with a bachelor s degree in sales/m arketing and a master s degree in business administration, with specific focus in marketing and a dvertising. She has also completed the International Negotiations Management Executive Leadership Program. Affiliations ICAN Women in Leadership Performance Enhancement Group United Way of the Midlands ASCPA & Humane Society Salvation Army 3

4 Favorite Quote Real optimism is aware of problems but recognizes solutions; knows about difficulties but believes they can be overcome; sees the negatives, but accentuates the positives; is exposed to the worst but expects the best; has reason to complain, but chooses to smile. William Arthur Ward 4

5 Video Never Say Die

6 The 7 C s by Ken Wright Connect When you connect with your team they will long remember how you made them feel Communicate Constantly communicate achievements, acknowledge individual and team efforts, and reinforce organizational idea creation Challenge Having your team rise to the challenge and attain new heights is what leadership is ALL about 6

7 The 7 C s by Ken Wright Change Agent To succeed we must show our authenticity, empathy and compassion as change is one of the most frightening opportunities within any organization Course Correction Course correction is having a mindset of learning from our past experiences and implementing processes which eliminate obstacles Commit Defined accountability at all levels of the organization is critical for success 7

8 The 7 C s by Ken Wright Customer Continually place yourself (and your team) in your customer s shoes and ask how can I enhance the customer experience 8

9 Favorite Quote Don t strive to be the next Danica Patrick focus on being the first FANTASTIC YOU! Author Unknown 9

10 Questions and Answers 10

11 Favorite Reading Recommendations Enlightened Power Accumulated wisdom of 40 influential men and women - Edited by Linda Coughlin, Ellen Wingard, Keith Hollihan Execution The discipline of getting things done - Larry Bossidy & Ram Charan Primal Leadership Realizing the power of emotional intelligence - Daniel Goleman, Richard Boyatzis, Annie McKee How Full is Your Bucket Positive Strategies for work and life - Tom Rath 11

12 For information on WICT and how to become a member: Click on Carolinas Chapter 12