TO SUSTAINABLE DEVELOPMENT OF THE STATE

Transcription

1 TO SUSTAINABLE DEVELOPMENT OF THE STATE THROUGH SYSTEM ORGANIZATION EXCELLENCE Q Petro KALYTA, President of Ukrainian Association for Quality, Honorary President of International Guild of Quality Professionals, President of Quality Leaders Club of the Central and Eastern European Countries 1

2 Professor V. Lapidus (Russia) RUSSIAN COMPANIES IN COMPARISON WITH WORLD LEADERS: PRODUCTIVITY TO 10 TINES LOWER, DEFECTIVENESS TO 1000 TIMES HIGHER! (analogously to majority of postsoviet countries) 2

3 EXCELLENCE LEVELS OF MOST COMPANIES Score Developed European Countries PostSoviet Countries Companies 3

4 Maturity levels 4й Generations of organizational relations Social orientation and 3й Organization management. Standards Organization s continual improvement (above standards) 2й Quality of products. Standards 3е 4е 1й Products safety. Technical regulation 1е 2е Clandestine products delivery 4

5 The 5 th examination of prospects conducted by American Society for Quality in 2008 The most influential force shaping the quality future: 1. Globalization ( 1 in 2005) 2. Social Responsibility ( 8 in 2005) 3. New quality tends/measurements ( 2 in 2005) 4. Ageing of population on the Planet 5. Health Care 6. Environment Care 7. Technology of 21 st century Juhani Anttila: Business crises, threat and opportunity for quality management. 53 rd EOQ Congress, Dubrovnik, Croatia, May,

6 PARALLEL WORLDS SUSTAINABLE DEVELOPMENT (SOCIETY, ECOLOGY, ECONOMY) CORPORATE SOCIAL RESPONSIBILITY (SOCIETY, ECOLOGY, ECONOMY) BUSINESS EXCELLENCE (SOCIETY, ECOLOGY, ECONOMY) 6

7 INTERRELATIONSHIP Aim SUSTAINABLE DEVELOPMENT (SOCIETY, ECOLOGY, ECONOMY) (DREAM) CORPORATE SOCIAL RESPONSIBILITY (SOCIETY, ECOLOGY, ECONOMY) BUSINESS EXCELLENCE (SOCIETY, ECOLOGY, ECONOMY) Charitable Foundations (special tool) (BASIC TOOL) Realization 7

8 CSR PYRAMID Charitable Actions Exceeding of norm and rule on safety, quality and social security S t a n d a r d Observance of other norms and rules of social security. Payment of taxes to budget according to current legislation. Quality of products (services) assurance at the level of current norms and liability to customers Safety at the level of obligatory norms of national legislation: personnel, customers, other citizens, property, environment I N A D M I S S I B L E 8

9 CSR STANDARDS CUSTOMERS ISO TOILERS ECOLOGY GENERAL PURPOSES CSR2008 SA 8000 CSR2008 CSR2008 REQUREMENTS TO PURPOSES ISO 9000 OHSAS ISO REQUIREMENTS TO TARGET MANAGEMENT SYSTEMS 9

10 INTERNATIONAL STANDARD CSR2008 Module А. Personnel Social Rights Module B. Personnel Social Guarantees Module C. Quality of products, services and works Module D. Environment Protection Module E. Resource Saving Module F. Support to Local Community Module G. Social Responsibility Management 10

11 CSR AND SYSTEM TOOLS CORRELATION UN Global Compact System Tools ІSО 9001 ІSО ОНSАS SА 8000 CSR 2008 TQM EFQM Model HUMAN RIGHTS Personnel HUMAN RIGHTS Partner Organizations Staff HUMAN RIGHTS Customers HUMAN RIGHTS Unprotect levels of society and disabled people HUMAN RIGHTS Children HUMAN RIGHTS Other citizens Environment Protection Anticorruption Автор Петр Калита 11

12 CONCEPTS OF EXCELLENCE (EFQM version 2009) Achieving Balanced Results Adding Value for Customers Leading with Vision, Inspiration and Integrity Managing by Processes Succeeding through People Nurturing Creativity and Innovation Building Partnership Taking Responsibility for a Sustainable Future 12

13 CSR AND EXCELLENCE MODELS HARMONIZATION UN Global Compact on Social Responsibility ISO КСО2008 Deming Model INTEGRAL MODEL OF EXCELLENCE (IME) Baldrige Model EFQM Model ISO 9004 Other models TQM concepts and philosophy 13

14 INTEGRAL MODEL OF EXCELLENCE Social Report Purposes: UN GC, ISO 26000, CSR2008 SOCIAL ORIENTATION AND LEADERSHIP Recourses Processes DSDPC SOCIAL RESULTS Technical and economic results 14

15 DSDPC DEFINITION OF AREAS FOR IMPROVEMENT STUDY OF THE BEST PRACTICES DEVELOPMENT OF IMPROVEMENT PROGRAM PROVIDING THE PROGRAM WITH RECOURSES COORDINATION OF THE PROGRAM FULFILLMENT 15