IBM s own On Demand Workplace

Transcription

1 IBM s own On Demand Workplace Making People More Productive John Mullins Sales Leader NZ/Aust, IBM Portal and Workplace 1

2 IBM demographics Total number of employees worldwide # of countries in which IBM has employees % of employees who are mobile users Total number of IBM sites (unique street addresses) # of countries in which we do business Number of major IBM Data Centers 329, % 2,

3 IBM s history circa 1992 The IBM era is over... what was once one of the world's more vaunted high-tech companies has been reduced to the role of a follower, frequently responding slowly and ineffectively to the major technological forces reshaping the industry. The New York Times December 16, 1992 Gerstner realized that the value IBM offered to customers was its ability to provide end-to-end solutions to their business problems. So we set a strategy to create a unified, integrated company. 3

4 Innovation that Matters To CEOs Top Innovation Priorities: Extend the ability to collaborate inside & outside Innovate, distinct, differentiated business models & processes Leverage information for business optimization 87% OF CEOs believe fundamental change is required in the next two years to drive innovation IBM Global CEO Survey 4

5 Global Collaboration: w3 IBM On Demand Workplace Provides one place with personalized access to IBM resources Integrates content, learning, expertise, collaboration and business applications Enables increased productivity through role-based delivery of resources Eliminates development & deployment costs through reuse 5

6 On Demand Workplace (The Roles Model) A sense-and-respond enterprise ( ) Focus: real-time expertise location Shopping Finances Leisure Entertainment Employee to Life Employee to Work Role 1 Role 2 Role 3 Role-related Applications Measures Financials Customer information Benefit: fluid, collaborative decision-making Problems: governance and culture Customers Partners Suppliers Collaborative commerce Transactions e-meetings Instant messaging Collaboration Employee to External Yellow Pages Corporate Messaging e-hr Employee Employee to Company Employee to Employee Virtual Help Desk e-procurement e-learning Collaboration Instant messaging Expert location e-meetings/ webcasting Community support 6

7 7 Creating the 21st century workplace

8 Cost Savings Business Innovation Operational Effectiveness Aligning IT Investments 8

9 IBM s Transformation Reduce Costly Channels Help Desk Desk Side = $80 Agent Call = $15 Self / Web = $3 Business Transformation HR Apps Apps HR 1:52-1:120 Data Centers Self Service Travel Expenses Procurement Lower Transactional Costs Reduce Head Expenses Staff - 82% Count & Cost = $15 -$2 Redeploy Receipts - 70% elearning $248 M savings On Line trng Lower T&E Costs Lower Transactional Costs and Cost Avoidance HR on Line 88% on Line Mail paycheck 4M Savings Collaboration 11K Month em 8 M Year travel 5.5 M IMs Web Arch Time 53% Costs 48% Regis 17M Teams 85-5 Unify IT Platform 9

10 The killer app: Blue Pages Find the right person by- Name Location Job role Expertise Experience Qualifications Report chains Reach them in real time:- Same time Personal communication details From 350,000 people to one in seconds! IM Costs = $5 per user per year 10

11 World Jam created a new collaborative medium to capture best practices 72 hours 52,595 participants 6,000+ ideas 98,000+ World Jam homepage visits 268,000+ views of posted ideas 11

12 48 hours More than 4,500 ideas 68 percent of participants believe ManagerJam surfaced specific ideas or solutions they could use in their work World Jam created a new collaborative medium to capture best practices 12

13 Accelerating the merger of PwC Consulting and IBM Business Innovation Services 96 hours 8,560 participants 2,960 ideas World Jam created a new collaborative medium to capture best practices 13

14 Engaging the workforce in shaping values 72 hours 22,007 participants 8,973 ideas More than 1 million page views World Jam created a new collaborative medium to capture best practices 14

15 72 hours 140,000 people record 4.2 million page views 37,000 ideas More than 1 million page views 67 companies $100 million ideas budget 2006 World Jam created a new collaborative medium to capture best practices 15

16 Collaboration Notes 450K Notes ID TeamRooms 100K databases emeetings 175K Year 950K Instant Msg 3M+ Per Day 1000 meetings a day, 5000 participants (11% external) Yearly statistics: 175,000+ meetings, 950,000+ participants (2004) QuickPlaces 1800, 30K Users 16

17 Online travel Self Service HR interface to American Express Hotel bookings with policy Expense Management Interface to Amex Interface to HR workflows Automated application of business rules Interface to bank accounts Asset Management Procurement requests: BOND Personal Details HR Leave etc. 17

18 By Job Role Role based Workplaces E.g. Sales Workplace By Position Employee Portal Manager Portal By Geography Global Workplace On Demand ANZ Intranet Home By Career and Life HR Act Now alerts Life events 18

19 Manager Portal Seamless Work With Your Employee Tools Impact ( ) Personalized Manager Content Manager Resources Portlet Work-embedded Learning Manager Connection Add contacts to your network Collaborate with your peers Ask a colleague Help! Who knows how to process an except Manager resources Work With Your Employees View and update Separations & transfers Leaves of absense Out of cycle comp changes Process PBCs Review IDPs Process employee rewards HR management reports Manager Quick Links How To s that help with your or your employee s life or career changes HR Policies and Practices Helpful resources for developing and managing your people 12 hours annual time saving per manager $571 annual savings per manager $16M total savings for all Mgrs $1.3M hard savings from website reductions Global manager solutions Need to reach someone? $1B saved in India Contact your HR partner End to end CRM win Contact & phone list ActNow Calendering Functions 19

20 Corporate Citizenship & elearning Self-paced education $248,000,000 US, Annual Savings from all On-line Training Personal Business Commitments create update Individual Development Plans Annual Business Controls Commitments 20

21 IBM s W3 Portal & Web 2.0 BlogCentral IBM ers blog about work and life on an industry-leading blogging platform. BluePages+1 This combines contact information, blogs, and bookmarks, and allows users to tag and be tagged by other IBM ers with keywords. WikiCentral Users can create or contribute to collaboratively-authored websites on an easy-to-use platform. 21

22 IBM s W3 Portal & Web 2.0 Dogear This social bookmarking service allows users to tag interesting sites, discover other IBM ers with similar bookmarks, and explore bookmarks according to keyword, user, or time. QEDWiki This is super wiki, used to provide rapid application development for situational applications. Lotus Sametime 7.5 Open standards-based, real-time collaboration platform. Web 2.0 social-networking capabilities - local weather reports, to Google maps, even the location of your chat buddies! 22

23 Ultimate Goal: SOA, Composite Collaborative Apps Services Oriented Architecture: think in terms of business processes only, not in terms of applications All the functions that you need to do the job from all of the apps and data sources in one place Single Sign On get right to the data and tools that you need with one password 23

24 Portal-based intranets: your next step 1. Align to key business objectives 2. Review your business process s 3. Build business case IBM BVA 4. Leverage your & your business partners knowledge 5. Get started on Service Oriented Architecture! 24

25 Hindi Thai Traditional Chinese Dziękuję Polish Russian Arabic Thank English You Obrigado Brazilian Portuguese Gracias Spanish Danke Grazie Italian Simplified Chinese Merci German French Tamil Japanese Korean 25