JOB DESCRIPTION. Assistant Director of Operations Control and Communications (C+C)

Transcription

1 JOB DESCRIPTION POST: REPORTS TO: RESPONSIBLE TO: LOCATION: JOB SUMMARY Hospital Ambulance Liaison Officer (HALO) Assistant Director of Operations Control and Communications (C+C) Director of Operations Various Acute Hospitals Based within acute hospitals, the post holder will be responsible for the effective and efficient management of ambulance turnaround times and patient flow within HSC Emergency Departments (ED s) in order to support the Trust s achievement of Key Performance Indicator s (KPI s) as part of the Trust s strategic and clinical objectives. He/she will develop and maintain key relationships with other HSC staff, primarily within the ED s in order to support the delivery of a performance management framework within the area of responsibility. Main Duties and Responsibilities In this public liaison role, he/she will be required to represent and promote NIAS, demonstrating professionalism at all times and commitment to service improvement. 1. To identify measures to ensure that the highest standards of service are achieved in managing ambulance turnaround times and patient flow in the interests of patient care and contractual requirements. 2. To be the initial point of contact for HSC staff, emergency and non emergency ambulance staff and patients in order to promote a continuous service improvement approach to ambulance turnaround times and patient flow. 3. To ensure appropriate and timely monitoring and reporting of performance to enable decisions, action and intervention to take place at the appropriate time and at the appropriate organisational level. 4. To assist in the implementation of change strategies in respect of initiatives and changes in service delivery.

2 5. To use Control and Command systems on a daily basis to monitor activity and take a proactive approach to address ambulance turnaround and patient flow issues using all the resources available internally and externally to expedite ambulance availability and patient journeys. 6. To liaise with the relevant Emergency Ambulance Control (EAC) and Non Emergency Ambulance Control (NEAC) Staff, highlighting areas of risk and blockages within ED s, in order to improve the development of services eg resources levels, activity/demand etc. 7. To establish strong links with HSC staff at all levels to foster mutual understanding of roles and ensure the efficient and effective use of staff and resources. 8. To liaise with the ED, Patient Flow/Bed Managers to ensure the effective and efficient use of information in relation to Bed Status and trolley waits. 9. To monitor and report on the inappropriate use of resources as required. 10. To assist with the resolution and/or investigation of internal and external complaints. 11. To support the investigation of untoward incidents and health and safety issues as appropriate to this role and report accordingly. 12. To represent the Trust at internal and external meetings and working groups as required. 13. To influence, inform HSC stakeholders at all levels of NIAS strategic objectives and contribute to the development and implementation of policies and procedures. 14. To ensure Control and Command Systems testing is carried out in accordance with Trust policies and procedures and where necessary, ensure that reports of failures or faults are promptly dealt with and rectified. Staff Management 1. To be responsible for the day to day co-ordination of emergency and non emergency ambulance staff in line with Trust policies and procedures in order to reduce ambulance turnaround times and expedite patient flow. CON_B6_HALO_ Page 2 of 7

3 Information Resources 1. To provide timely and accurate information on ambulance turnaround times and patient flow, including the provision of regular management reports as required. 2. To be responsible for providing accurate and timely data in relation to ambulance turnaround times and patient flow to support performance management. Emergency Planning 1. To assist as appropriate to the job role, with emergency planning and/or participate in emergency planning exercises as required. 2. To assist, as appropriate to the job role, with the review of emergency planning activities as required. 3. To undertake duties, appropriate to the job role in the event of a Major Incident in line with Major Incident procedures and mobilisation systems. General 1. To ensure that statutory regulations and Trust policies and procedures are implemented and adhered to at all times. 2. To take part in staff development programmes and annual development reviews and/or undertake further training if and when required. 3. To act at all times in a manner consistent with legislation, policy and procedures in respect of Equality and Diversity. 4. To work to the mission and values of the Trust and display high standards of integrity and professionalism towards clients and colleagues. 5. To continuously develop and update own knowledge and skills within the job role and contribute to setting own work objectives. 6. To possess excellent communication and interpersonal skills in order to work effectively with clients and colleagues at all levels, both internally and externally. 7. To work as a member of a team and on own initiative. CON_B6_HALO_ Page 3 of 7

4 8. To prioritise workload and work to tight timescales. 9. To undertake any other duties relevant to the post as may be assigned from time to time which are consistent with the responsibilities of the Band. The duties outlined in this job description serve as a guide to the current and major responsibilities of the post. The duties and obligations associated with the job will inevitably vary and develop and the job description will be reviewed on a regular basis. Changes will be subject to consultation with the job-holder. CON_B6_HALO_ Page 4 of 7

5 PERSONNEL SPECIFICATION POST: Hospital Ambulance Liaison Officer (HALO) BAND: 6 REPORTS TO: RESPONSIBLE TO: Assistant Director of Operations Control and Communications (C+C) Director of Operations APPLICANTS MUST CLEARLY DEMONSTRATE IN THE APPLICATION FORM HOW THEY MEET THE UNDERNOTED CRITERIA. ONLY INFORMATION CONTAINED IN THE APPLICATION FORM WILL BE CONSIDERED AT SHORTLISTING ESSENTIAL CRITERIA 1. A relevant Degree or equivalent relevant professional qualification plus either a minimum of 2 years relevant experience in the supervision of staff or a minimum of 2 years relevant experience resolving key service/patient/staffing issues within an Ambulance environment. OR A relevant diploma or equivalent relevant qualification plus either a minimum of 3 years relevant experience in the supervision of staff or a minimum of 3 years relevant experience resolving key service/patient/staffing issues within an Ambulance environment. OR A minimum of 5 years relevant experience working in an Ambulance environment to include either a minimum of 3 years relevant experience in the supervision of staff or a minimum of 3 years relevant experience resolving key service/patient/staffing issues. 2. Demonstrate excellent communication skills and evidence of strong problem solving skills within a pressurised environment. 3. Demonstrate excellent planning and organisational skills with the ability to prioritise workload. 4. Demonstrate knowledge and understanding of current HSC challenges and initiatives relevant to the job role. 5. Demonstrate knowledge and understanding of Ambulance Command and Control systems. CON_B6_HALO_ Page 5 of 7

6 6. A working knowledge of Microsoft Office Suite or equivalent. 7. Hold a current full driving licence (a maximum of 3 penalty points will be considered) and/or * have access to a form of transport which will permit the applicant to meet the post requirements in full. *Relates to any individual who has declared that they have a disability, which debars them from driving. APPLICANTS WITH EDUCATIONAL QUALIFICATIONS WHICH ARE EQUIVALENT TO THOSE ABOVE MAY APPLY. THE ADMISSIBILITY OF THE QUALIFICATION WILL BE DETERMINED AT SHORTLISTING. THE TRUST RESERVES THE RIGHT TO DECIDE ON EQUIVALENCY CON_B6_HALO_ Page 6 of 7

7 Quality RESPONSIBILITIES OF ALL NORTHERN IRELAND AMBULANCE SERVICE EMPLOYEES The Northern Ireland Ambulance Service is committed to providing the highest possible quality of service to patients and the community. Members of staff of the Trust are expected, at all times, to provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. Health and Safety You have the responsibility to make youself aware of, and to conform to, the Trust s Health and Safety Policy and other Health and Safety Policies applicable to your workplace and all relevant statutory provisions, including codes of Practice and Guidance. Action on Smoking Policy All employees must comply with the Trust s Action on Smoking Policy. Equality Schemes All employees must adhere to the Trust s Equality Scheme in accordance with Section 75 of the Northern Ireland Act 1998 to promote equality of opportunity:- - between persons of different religious belief, political opinion, racial group, age, marital status, or sexual orientation; - between men and women generally; - between persons with a disability and persons without; - between persons with dependants and persons without. Applicants must comply with all other policies and procedures of the Trust. Human Rights All employees must support the Trust in complying with its obligations under Human Rights legislation. Records Management The post holder has responsibility for the creation and maintenance of records in accordance with Trust s Records Management Policy, Freedom of Information Policy and Data Protection Act 1998 Policy i.e if required to do so, obtain, process and or/use information held on a computer in a fair and lawful way, to hold only for specified registered purposes and to use or disclose the data only to authorised persons or organisations. CON_B6_HALO_ Page 7 of 7