JOB DESCRIPTION. Quality Assurance & Enhancement Officer. Grade: This post has been evaluated at Grade 4. Head of Quality Assurance & Enhancement

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1 JOB DESCRIPTION Job title: Quality Assurance & Enhancement Officer Grade: This post has been evaluated at Grade 4 Responsible to: Head of Quality Assurance & Enhancement Date: October 2017 Job purpose To contribute to the effective development, implementation and management of the University s policies, procedures and processes for quality assurance and enhancement, and within this remit provide the highest quality professional services to students, staff, and external stakeholders. The post holder will be expected to develop specialisms within the general ambit of quality assurance and enhancement, but there is a requirement that the team will work together on key tasks at critical points in the year when tasks are time-contingent, as directed by the Deputy Vice-Chancellor (Academic) and the Head of Quality Assurance & Enhancement. The post holder will be expected to work on his/her own initiative, without direct supervision, taking a pro-active approach to the efficient execution of his/her duties and responsibilities. Health and safety at Falmouth University The University takes health and safety matters very seriously. All staff have a responsibility to take reasonable care for the health and safety of themselves and others who may be affected by their actions and omissions. They also have a duty to comply with the University s arrangements for health and safety. Staff with responsibility for others must ensure the proper enactment of University policy within their areas in line with levels of responsibility set out in the University s Health and Safety Policy. Main duties and responsibilities 1. Provide professional management and administrative support within the ambit of Quality Assurance & Enhancement. This includes (but is not limited to): Page 1 of 6

2 Enhancement activities, including seminars and good practice workshops Academic regulations Validation and review of academic courses Collaborative provision External examiner approval and reporting Support for committee secretariat, including Assessment Boards Management, development and update of quality assurance policy and procedures and related documentation. Annual course and module monitoring Support for the Personal Tutor system Support for the University s student retention strategy Providing advice and leadership on policies to enhance the student experience Appeals and complaints Support and advice for Student Services in areas such as student discipline, fitness to study Regulatory advice to staff and students External review (OFSTED, QAA, professional bodies) 2. Tasks and roles will be designated to team members against the responsibilities of the Quality Assurance & Enhancement team and the pattern of office workload during the year, at a level appropriate to grade The post holder will provide professional administrative and operational support to ensure the effective and efficient operation and development of systems and processes relating to the University s student information system. This will include: Understanding the operation of the system Applying policies and related procedures governing the system Administering systems and procedures for maintaining the quality, accuracy and robustness of student data and information Applying procedures for regularly checking the quality of data and information Proposing and contributing to enhancements to the system 4. Understand and facilitate management and operational reporting requirements in relation to the work of the Quality Assurance & Enhancement team, and ensure the production and circulation of relevant, accurate and timely data. 5. Provide guidance on policies, regulations and procedures to staff and students where appropriate. 6. Foster good and consistent assessment management practices across the University. 7. Act as Committee Secretary to designated committees (including Assessment Boards) and provide advice as required. 8. Act as the Officer for course validation and review events. Page 2 of 6

3 9. Support Student Services and the Head of Quality Assurance & Enhancement in undertaking investigations of, and responding to, student disciplinary cases, academic appeals and formal student complaints, ensuring that official University procedures are followed at all times. 10. Engage in creative thinking, research and knowledge of new media, new technology and developments to enable a dynamic, professional and informed service. 11. Collaborate effectively with the Student Administration team, and with Student Services, Departments and their administrators, other professional services and the academic body. 12. Develop and implant quality assurance and enhancement policies and strategies at departmental and institutional levels. 13. Provide advice and support on the Annual Strategic Review process across the University. 14. Provide support for official functions e.g. Graduation and Welcome Weekend. 15. Participate in institutional initiatives, working parties and committees. 16. Carry out research, write reports and provide advice and guidance on pertinent areas under the direction of the Head of Quality Assurance & Enhancement. 17. Maintain currency in national developments relating to HE in order to provide specialist advice on policy and regulations. 18. Attend training courses as identified and agreed for appropriate development. Demonstrate continuous specialist development by acquiring relevant skills and competencies. 19. Engage with professional expert networks within and outside the University. 20. Document business processes within the remit of Quality Assurance & Enhancement to provide business continuity. General duties and responsibilities 21. To work within and actively support the equality and diversity policies and practices of Falmouth University. 22. To notify a more senior member of staff of any errors or concerns at the earliest opportunity. 23. To participate in the annual Performance Development Review process. 24. To ensure that the university s cross-cutting themes of partnership, equality and diversity and sustainability inform all activity related to the role. Page 3 of 6

4 25. To ensure communications systems and practices support effective management arrangements and promote good relations with staff and students. 26. To work within a framework of effective governance, ensuring compliance with relevant regulations, legislation/policies and procedures. 27. To be responsible for your own continuing self-development. 28. To undertake other duties not specifically stated above, which from time to time are necessary for the effective performance of the University s business without altering the nature or level of responsibility involved. Health & safety requirements In relation to health and safety, you are responsible for ensuring that: You comply with safe systems of work in operation within your work area. You work co-operatively with other staff who have responsibility for health and safety requirements. You report any health and safety concerns to your manager or other responsible member of staff as soon as these are identified. You attend training as appropriate to your role (see the relevant health and safety training grid for requirements). You may be required to undertake duties as a first aider (for which a separate allowance is paid). Page 4 of 6

5 PERSON SPECIFICATION Job title: Quality Assurance & Enhancement Officer Attributes Education and qualifications Experience and knowledge Essential requirements First degree (or equivalent) or AUA Postgraduate Certificate Demonstrable administrative experience, including minute taking and report writing Sound knowledge of, or experience in, a Higher Education environment IT literate including proficient user of Microsoft packages: Word, Excel, Powerpoint and Outlook Desirable requirements Postgraduate or management qualification An awareness of current developments around regulatory frameworks and quality assurance within Higher Education Drafting policy and procedures and experience of committee servicing Experience with SITS:Vision and e:vision and/or an equivalent student information system Experience with Sharepoint Skills and personal requirements Excellent written communication skills Analytical skills, including the ability to evaluate and synthesise information in reports Excellent interpersonal and team working skills, Commitment to maintaining high standards of service provision, Excellent organisational ability Understanding of enterprise IT systems and their use Page 5 of 6

6 Ability to prioritise a busy workload and to work effectively, under pressure, without direct supervision A thorough approach to work and attention to detail, A commitment to the quick assimilation of the requisite knowledge Computer literacy, including word-processing skills Page 6 of 6