Outcomes into practice in adult social care

Transcription

1 CONFERENCE Outcomes into practice in adult social care A one day conference organised by the Guardian in association with the Social Policy Research Unit, University of York Chaired by Bill Kilgallon, chief executive, Social Care Institute for Excellence Tuesday 2 December 2003 IEE Conference Centre, One Savoy Place, London

2 Introduction Programme This conference will demonstrate that all the talk about outcomes is not just rhetoric. Research into outcomes can be translated into practical approaches to help deliver and organise services. Speakers will argue that achieving an outcome-focus is the starting point for good practice in social care and community health services. This conference will show how managers, front line workers, users and carers can sign up to and use an outcome-focused approach. The conference will address the following questions: How can insights from research on social care outcomes be effectively translated into improved practice? How can ideas about outcomes be incorporated into key organisational processes? Does the idea of outcomes have meaning and usefulness to service users? The conference will look at the work of the Social Policy Research Unit, University of York. Presentations and workshops will cover differing stakeholder perspectives, and demonstrate a range of ways of delivering outcome-focused approaches, both at individual and organisational level. The conference provides an opportunity for participants to hear about the outcomes approach, the range of ways and contexts in which it has been used, and its benefits. The day s events are aimed at those involved in managing, planning, commissioning, or developing services and practice for adults within social care and health. This includes service users and carers; those teaching and training on the new social work degree, or in-service or post qualifying courses. The issues have relevance to those within voluntary and independent as well as statutory sectors. A copy of the SPRU Outcomes into Practice resource pack will be available free to all conference delegates. This is thanks to the support of the Department of Health. Conference chair: Bill Kilgallon, chief executive, Social Care Institute for Excellence Introduction by chair Keynote speaker Stephen Ladyman, Parliamentary Under-Secretary of State, Department of Health Developing outcome-focused practice Speakers: Professor Hazel Qureshi, Social Policy Research Unit, University of York Elinor Nicholas, Social Policy Research Unit, University of York How can insights from research on social care outcomes be effectively translated into improved practice? Crossing the boundaries between research and practice requires much more than disseminating information, particularly if culture change is involved. This session will look at how collaborative research and development, and an active learning network, has resulted in a resource pack. The pack has an emphasis on local adaptation of research-based outcome ideas, and ways to achieve ownership of changes Coffee Think Outcome! Developing an outcome orientated approach to managing Speaker Mike Pinnock, North Lincolnshire Social and Housing Services How can ideas about outcomes be incorporated into key organisational processes? This session will explore the learning from North Lincolnshire s participatory approach to performance management. It is based on the principles of a learning organisation and begins with agreed definitions of the outcomes that services are trying to achieve User-defined outcomes: Shaping our Lives national user network Fran Branfield, manager, Shaping our Lives Peter Beresford, chair, Shaping our Lives and Prof of Social Policy, Brunel University

3 Does the idea of outcomes have meaning and usefulness to service users? The speakers will draw on the experience of user-led development projects. The projects used the idea of outcomes as the starting point for development, enabling user groups to identify shortfalls in their lives and decide on actions that they and others needed to take Open discussion Lunch Workshops (delegates to choose one of the following) Workshop A Telling managers what service users think Charles Patmore, research fellow, Social Policy Research Unit Celia Waller, principal care manager, Adult Services, Bradford Social Service Department Customer visits: a programme of outcome focused home interviews, whereby senior managers meet older service users to investigate service quality. Workshop B Outcome focused community care standards Steven Corlett, policy adviser Northumberland Care Trust Jean Richards, review team manager, Northumberland Care Trust This workshop focuses on the outcome-focused community care standards used by Northumberland health and social care services. The standards are used to assess eligibility, and achieve fair distribution of resources. The workshop will look at how these fit with Fair Access to Care guidance. Workshop C Developing outcome-focused approaches in disability services Jennifer Harris, Social Policy Research Unit Terry Riley, Derbyshire Social Service Department This workshop will explore developing outcome-focused approaches in disability services. It will look at examples of outcome-focused assessments and reviews with disabled people of working age. It will also cover developing and evaluating practice tools for disability services. Workshop D Using the SPRU outcomes resource pack Speakers: Liz Newbronner and Kath Morgan, Acton Shapiro Consultants This workshop will look at using the SPRU outcomes resource pack and the experiences of working with local authorities to raise outcome awareness among staff. It will focus on staff evaluations of training exercises, barriers and facilitators to culture change Agency perspective on outcomes into practice David Johnstone, director of Social Services, Devon; chair of ADSS Research Committee Can outcome ideas be helpful in tackling pressing practice and organisational issues in the current health and social care context? This session will look at the potential benefits to agencies of an outcomes approach, and current barriers and facilitators to adoption of this approach in adult services Question time panel Making outcomes central to process and practice: what are the next steps? Panel members with experience of national policy institutions, service delivery, and the use of services will provide perspectives on the application and use of outcome ideas in social and community health care. Their views and questions from the floor will develop the agenda for progress. Panellists: Melanie Henwood is a self-employed independent health and social care consultant. She is a Council member of the General Social Care Council. Lucianne Sawyer is the founder and current President of the UK Home Care Association. She is a member of the National Care Standards Commission Board and is currently working with the Department of Health Change Agent Team. Clare Evans MBE is a disabled person qualified in Social Work and Training who works with other disabled people supporting them to become empowered and give their views on services and outcomes. Daphne StathamCBE is a leading authority on social care in the UK Close of conference Note schedule is subject to change

4 Booking Form Outcomes into practice Please complete the following in block capitals: (Please photocopy this form for additional delegates) Complete the form below and either send it together with payment or fax it to: Charlotte Gooch, the Guardian, 119 Farringdon Road, London EC1R 3ER Tel: Fax: Please complete the following in block capitals Title Name Position Organisation/company Address Postcode Tel no Fax no Important if you want to receive post conference transcript Special requirements (ie diet, wheelchair access, etc) How did you hear about the conference? Direct mail Website Advertisement Colleague Word of mouth I have read and agree to the terms and conditions below: Signature How to pay Full rate: private sector Reduced rate: public sector organisations and not for profit Exhibition space Inserts: into delegate pack (Limited number of bursary places will be available to users) PM workshop selection (please tick only one session) A. Telling managers what service users think B. Outcome focused community care standards C. Developing outcome-focused approaches in disability services D. Using the SPRU outcomes resource pack Invoice (please state address if different from above) Please send an invoice to Date 350 plus VAT ( inc) 165 plus VAT ( inc) 850 plus VAT ( inc) 350 plus VAT ( inc) Please tick Please tick Cheque I enclose a cheque for Credit card Please debit from my Visa/ Mastercard payable to the Guardian Media Group Card no Expiry Date / Cardholder s name and address Signature Terms & Conditions: This booking constitutes a legally binding agreement. Cancellations confirmed in writing by November will be refunded, minus an administration charge of plus VAT. We regret that no refund can be made after that date for whatever reason, although substitutions will be accepted if notified in writing before the event. Bookings made after November are non-refundable. Conference details will be issued subject to receipt of payment. If you have not received details within seven days of the conference, please contact the conference office. We cannot be held responsible for the non-arrival of information. The speakers, venue and programme are subject to change.

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