ROSTER AND RESOURCE COORDINATOR

Transcription

1 ROSTER AND RESOURCE COORDINATOR Leisure Networks Association Inc. - Connecting people to their communities THE POSITION Position Title: Award: Roster and Resource Coordinator Social, Community, Home Care and Disability Services Industry Services Award ( the Award ) Position Reports to: Classification: Level 4.1 Team Leader, Inclusion Support Part Time over 5 days (Monday to Friday), specific hours flexible. Remuneration: Commencing $31.03 per hour plus 9.5% Superannuation plus salary packaging Work Location: This position is based at Leisure Networks Headquarters in Geelong VIC ABOUT LEISURE NETWORKS Leisure Networks is a successful community-based non-profit organisation. Our vision is to see capable, healthy people and inclusive communities and our mission of connecting people with community drives our work. As a registered provider with the National Disability Insurance Scheme (NDIS), we provide a range of services which include; Individual and small group disability support programs (weekdays and weekends) Support Coordination Financial Plan Management Our disability support programs enable people with a disability to undertake a range of activities within their community. These include fun, recreation and leisure-based activities, skill development programs or travel programs across Victoria or interstate. Our support coordination teams in Geelong and Melbourne are working individually with people to learn about the NDIS and to assist them to make the most of their new NDIS funding. Financial plan management is a bill paying service for people with an NDIS plan and is undertaken by our experienced finance administrators. Finally, we work directly with community grass roots sporting clubs. Our role is to support volunteers to ensure they are growing their clubs and that they are inclusive, family friendly environments. Our sport and recreation team also provide programs for young children to be active and healthy. ABOUT OUR CULTURE At Leisure Networks our values-based, high performance culture is the foundation for our continued success. At every level our recruitment aims for the right fit first, combined with excellence in leadership and technical capabilities. Our flexible, people-orientated employment practices ensure we are an employer of choice attracting friendly, fun and highly motivated employees. Our values and behaviours create our culture and we express this in our Culture Code. We value being relevant, creative and trusted leaders.

2 In all our interactions and behaviours we demonstrate these values as we - deliver on promises; show respect; have open, thoughtful communication; are always learning and make it fun. POSITION OVERVIEW As Roster & Resource Coordinator, your role is an integral part of the Inclusion Support Team. The position is accountable for building the roster in advance, making necessary amendments and responding to day to day cancellations by staff and customers in consultation with the Inclusion Support Team Leaders. This role involves liaising with customers, families and staff to fulfill Leisure Networks rostered activities, with a focus on customer satisfaction and maintaining Leisure Networks reputation and standards for service quality. The Roster & Resource Coordinator will be responsible for ensuring that all changes are recorded in Leisure Networks Customer Management System (staff and customer details). The Roster & Resource Coordinator will also assist the People & Culture Team with HR related operational tasks as required (eg. recruitment and induction of Support Workers). This is an important role that will be responsible for undertaking a large component of administrative work and reacting in a fast-paced, efficient manner, however also has a pivotal role in seeing trends and the bigger picture and providing feedback to Team Leaders. KEY RESPONSIBILITIES AND DUTIES Build the fortnightly roster in advance for all Inclusion Support services and programs, including individual, groups, camps and holidays. Respond to staff and/or customer cancellations, changes, etc. on a daily basis and respond/rectify in a timely manner, including updating the CMS (SupportAbility). Ensure staff and/or customers (families) are advised of any changes to the roster, which includes contacting customers (and/or families) of any shift cancellations, changes, etc. on a daily basis. Apply knowledge and skills in rostering, including contributing knowledge in reviewing and establishing procedures in rostering. Respond to roster enquiries and action appropriately in a timely manner. Review staff clashes, planned Annual Leave, etc. Checking for staff clashes in the roster in advance. Consult with Manager, People and Culture on all matters relating to application of relevant Industrial Award, ensuring all rostering decisions are compliant with the Award and legislation. Work under general direction from Team Leaders, contributing to the development of work methods and setting of outcomes, within the clear objectives of the organisation. Ensure Team Leaders are notified of any forecast rostering issues or resourcing matters in a timely manner. Assist the People and Culture team with recruitment of Support Workers including scheduling interviews, reference checking, etc. Assist the People and Culture team with HR administration including updating and/or maintaining personnel records ensuring compliance in all areas relating to HR. Support the Team Leaders with induction and training for Support Workers. Assist the People and Culture team with orientation of Support Workers. In consultation with Team Leaders, assist with communication to stakeholders (customers/families, staff, Leadership Team) ensuring all communication is delivered in a timely and effective manner. PD_Roster and Resource Coordinator Page 2 of 5

3 Ensure customer feedback is documented and Team Leaders are notified using relevant channels. Where feedback is of negative nature, Team Leaders must be notified immediately (as per relevant policy and procedures). Alert Team Leaders to trends regarding staff and/or customer cancellations, eg. Late cancellations, regular cancellations, etc. Assist Team leaders to sign-off shifts on SupportAbility when required. Assist customers (and potential customers) with enquiries and bookings. Provide administrative support to Team Leaders as required (ie. assist with administration relating to individual and group programs, and/or camps). Set outcomes and further develop work methods where general work procedures are not defined. Exercise judgement and contribute critical knowledge and skills where procedures are not clearly defined. Information Management and Communication Use Leisure Networks IT systems to keep up to date with organisational information and communication about work related issues. Attend and contribute to meetings, scheduled workshops and training opportunities. Ensure all interactions with customers and staff, as well as roster changes are documented in SupportAbility Organisational Deliver work plan goals which are developed in conjunction with Team Leader / Manager. Abide by Leisure Networks Code of Conduct, trademark behaviours and LN policies and work practices. Ensure that management are immediately informed of any customer issues that arise and ensure appropriate reporting mechanisms have been followed. ORGANISATIONAL RELATIONSHIPS Internal Relationships External Relationships All staff at Leisure Networks including Leadership Team, Managers, Team Leaders and Support Workers Leisure Networks customers and their significant others, external service providers, sector networks and community organisations ACCOUNTABILITY AND AUTHORITY The position holder (worker) is accountable for working in a manner that is not harmful to the people we support (Duty of Care) and is accountable for operating in the role as follows; While working under the direction of others the worker uses skills and discretion to complete duties and meet established outcomes. Has the authority to respond to customer requests where there is full confidence that the worker has all the required and factual information. Shall not commit the organisation to any obligations beyond the scope of the duties, for example shall not commit to working with a customer outside the direction of management. Notifying management immediately of any worker or customer related issues or incidents that occur during working time. Providing high quality services with customers and accurately recording progress and outcomes. PD_Roster and Resource Coordinator Page 3 of 5

4 Work collaboratively to continuously improve work practices and processes within and across the organisation through open and honest communication and feedback mechanisms. JUDGEMENT AND DECISION MAKING In order to achieve the duties and responsibilities of the position the worker is expected to; use initiative to identify, or predict an issue may arise and assess or think through resolution options using sound problem solving skills, and; apply judgment in making day to day decisions considering appropriate procedures to determine the best course of action to take in completing tasks. operational and staffing issues/decisions will be guided by policy and procedure under the guidance of the Team Leader/Manager. Guidance and advice may and will be sought as required from the Team Leader/Manager. The worker is expected to actively keep abreast of current professional knowledge in the areas of Human Resources, disability, working within the National Disability Insurance (NDIS) guidelines and community inclusion. HEALTH, SAFETY AND WELL BEING Complies with Leisure Networks OHS&WB policies and procedures and cooperates and participates with activities (such as meetings or training) as undertaken by Leisure Networks to comply with OH&S and environmental legislation. Takes reasonable care for the safety of his/her own health as well as others who may be affected by their conduct in the workplace and does not willfully place at risk the health or safety of any person in the workplace or interfere with or misuse anything provided in the interest of environmental health and safety or welfare. Alert Team Leader/Manager immediately if there are any potential or actual safety concerns to self or others. COMPETENCIES Accountable and Committed - I deliver on promises and I am committed to my work and to LN. I hold myself and others accountable. I own my decisions and my actions. Collaborates - I work collaboratively with others to meet shared objectives. Communicates Effectively - I provide a clear message that is understand by everyone and it is always open and thoughtful. Culturally and Emotionally Intelligent - I am open and comfortable, I understand myself and others and cultivate strong relationships. Customer Focussed- I build strong customer relationships and deliver customer focussed solutions. #relevant #trusted Innovation and Improvement - I create new and better ways for LN to be successful. #creative Growth and Resilience - I demonstrate courage, growth and resilience in myself and cultivate it in others. #vitality Handles Ambiguity - I can operate effectively, even when things are not certain, or the way forward is not clear. Strategic Leadership - I align my purpose, work and actions to LN s strategy. KEY SELECTION CRITERIA EXPERIENCE, SKILLS & KNOWLEDGE Key Selection Criteria 1. Previous experience in rostering/scheduling. PD_Roster and Resource Coordinator Page 4 of 5

5 2. Previous experience in an administrative or operational human resources/recruitment role preferable, however not essential. (eg. Temporary Recruiter, Resource Planner) 3. Customer service experience working with a variety of people across different levels and from different backgrounds. The ability to cultivate positive relationships internally and externally. 4. Effective communication skills, written and verbal, with the ability to adapt style, demonstrating an awareness of self and others (strong emotional intelligence). 5. The ability to undertake a large component of administrative work and react in a fast-paced, efficient manner, however also capable of seeing trends and the bigger picture and feeding upwards to inform Team Leaders and Management. 6. Experience and/or knowledge of disability and the NDIS would be an advantage, however not essential. Qualifications and Experience Previous experience in a customer service related position. Previous experience in an administrative position. Disability sector experience and knowledge is preferable, however not essential. Understanding of the NDIS is preferable, however not essential. Completion of a relevant qualification in Human Resources, or an equivalent combination of training and experience (desirable, however not essential). Experience in the provision of operational and administration based Human Resources tasks. Knowledge of relevant Industrial Award and legislation desirable. Licenses, certificates and equipment requirements Current nationally recognised police check Current Working with Children check The Disability Worker Exclusion Scheme is in place in Victoria from November 1. This role is subject to this policy and the necessary checks. DECLARATION I acknowledge that I have read and understood this Position Description which forms part of my Employment Contract from the date of issue. I accept that the Position Description may need amending and updating from time to time due to change in responsibilities and organisational requirements; NAME (SIGNATURE) DATE Leisure Networks commits to being a Child Safe organisation. Our Code of Conduct, relevant policies and processes ensures this is a priority especially during recruitment. PD_Roster and Resource Coordinator Page 5 of 5