Danny L. Raines cusp

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1 Danny L. Raines cusp President and CEO of Raines Utility Safety Solutions, LLC and Managing Partner Secured Engineering Compliance, LLC Affiliate instructor, Georgia Tech Research Institute, OSHA Outreach, Region IV Electrical Safety Instructor at Southern Crescent Technical College 47 years in electrical utility industry USOLN Board member and contributing writer for Incident Prevention magazine SME Witness for the electrical utility industry Program Developer/Instructor/Facilitator for CUSP test review and prep

2 Raines Utility Safety Solutions, LLC.

3 Safety Leadership Preventing and Eliminating Accidents and Incidents

4 Who are Your Safety Leaders How many does the company have? Do you have enough? Raines Utility Safety Solutions, LLC.

5 Leaders and Leadership a person that leads a movement guiding or directing force 90% of workforce said to be followers and 10% Leaders or Supervisors Raines Utility Safety Solutions, LLC.

6 February 2010 Raines Utility Safety Solutions, LLC.

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8 President Ronald Reagan The Greatest Leader is not necessarily the one who does great things. He is the one that gets the people to do the greatest things

9 Dwight D. Eisenhower Leadership is the art of getting someone else to do something you want done because he/she (the employee) wants to do it.

10 What is happening to Industry Safety Leaders? Fatalities: 2010: : : 4383 one worker every dies every 2 hours Utility lineman fatalities in the US average per year Raines Utility Safety Solutions, LLC.

11 Leadership = Authority Leaders have authority and must use it Hazard recognition and employee safety are Safety Leader s # 1 Responsibility Who is Responsible for employee safety? Who is Accountable for employee Safety? Management alone can t prevent Incidents and Accidents Raines Utility Safety Solutions, LLC.

12 What Is Important To Employees Safety Difficult to Delegate Individual Internal values is driver for Personal Safety Fear manipulation of employees and avoidance is poor management is not leadership Safety Culture is not about amount or what is accomplished, but how work was accomplished

13 Safety Leadership Challenge Attrition/Average Age Generational differences (make a difference) Communications/language/ethnicity Knowledge transfer (or lack of) Change in Performance and Industry Consensus Standards (CSA, OSHA, NESC, ANSI, ASTM) Raines Utility Safety Solutions, LLC.

14 Safety Leadership Review The Great Workman Compliance or Safety Expectations (Management s / Supervisions and Employees) Cultures (Behaviors) Raines Utility Safety Solutions, LLC.

15 The Great Workman They tell me that you can t teach people carefulness by talk; that you can learn caution only from experience the matters we deal with are so powerful and so deadly that the man (or woman) who comes in careless contact with them doesn t live to try again and the lessons learned from our personal experience do us no good in this world. Raines Utility Safety Solutions, LLC.

16 Recognizable Hazards Repeated tasks that result in catastrophe Why are hazards not recognized or why risk is accepted Loss of Focus, Distractions, Complacency

17 July 2009 Raines Utility Safety Solutions, LLC.

18 July 2009 Raines Utility Safety Solutions, LLC.

19 Preston Arkwright (cont) We have got to learn from the experience of others we have got to realize the danger without suffering the hurt. Preston Arkwright, May 1920 Raines Utility Safety Solutions, LLC.

20 Raines Utility Safety Solutions, LLC.

21 July 2009 Raines Utility Safety Solutions, LLC. Courtesy of Joseph M. Still Burn Centers, Inc.

22 July 2009 Raines Utility Safety Solutions, LLC. Courtesy of Joseph M. Still Burn Centers, Inc.

23 Courtesy of Joseph M. Still Burn Centers, Inc.

24 Raines Utility Safety Solutions, LLC.

25 Experience is.. what you get when you don t get what you want. Dan Rankin Raines Utility Safety Solutions, LLC.

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28 Safety Expectations Employees always do what they are expected to do Local/Company Culture determines amount of Risk employees are willing to take/accept Actions are driven by possibilities and severity of consequence (convenience) How safety leaders deal with risk and hazards Just remember The Devil is in the Details Raines Utility Safety Solutions, LLC.

29 Eye to Eye Meetings Important

30 Stuff Happen Every Day 80% of problems are not caused by bad people, but by bad decisions and processes Employees select unacceptable or unsafe work practices which leads to incidents and accidents Why? Easier Save time Just comfortable accepting unneeded risk

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32 13.8 Points of Contact

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35 Have you ever had a moment when you needed a Glass Naval When your head is so far up you re a@$ that you needed a window to see where you are going Raines Utility Safety Solutions, LLC.

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41 Never Neglect the Details. When Everyone s Mind Is Dulled or Distracted the Leader Must Be Doubly Vigilant. General Collin Powell Raines Utility Safety Solutions, LLC.

42 Raines Utility Safety Solutions, LLC.

43 Courtesy of Joseph M. Still Burn Centers, Inc.

44 Courtesy of Joseph M. Still Burn Centers, Inc.

45 Courtesy of Joseph M. Still Burn Centers, Inc.

46 Courtesy of Joseph M. Still Burn Centers, Inc.

47 Courtesy of Joseph M. Still Burn Centers, Inc.

48 Definition of Accident Close Call Unexpected Series of Events Are they predictable? Raines Utility Safety Solutions, LLC.

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51 Maximum Performance Will Never Exceed Minimum Expectations Unknown Author Raines Utility Safety Solutions, LLC.

52 Jack Llewellyn lack of communication is fertilizer for confusion concentrate on doing what is right, not on making mistakes Raines Utility Safety Solutions, LLC.

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54 Employees are a Company s Greatest Assets There is no task or customer so important that we would sacrifice safety to complete or serve Management and Supervision agree that Safety is number one and everything else is secondary It is OK to take time to be sure the job is done safely Raines Utility Safety Solutions, LLC.

55 Safety Leaders Value Safety Safety and Health are greater than any other organizational goal Safety commitment is not THE priority, program, goal, procedure Value safety as you would value family Raines Utility Safety Solutions, LLC.

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57 Line Work Easier Today? Battery Operated Tools Equipment better than it has ever been Buckets and Line Trucks more efficient and productive New Technology

58 July 2009 Raines Utility Safety Solutions, LLC.

59 Influences On Safety How do we learn line work 30-40% of what is written 15% what is heard Humans retain and repeat 80% of what they see Local Culture determines work practices Raines Utility Safety Solutions, LLC.

60 Raines Utility Safety Solutions, LLC.

61 Control Hazards Recognize is first step Can t eliminate hazards, unforgiving business Maintain focus and awareness Recognize and expect changing conditions Job Briefing primary tool Safety Leaders are primary in hazard recognition Raines Utility Safety Solutions, LLC.

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71 July 2009 Raines Utility Safety Solutions, LLC.

72 Safety Leadership is 24/7 Not 8:00-4:30 Not just on storms. All day every day At home as well as work For our employees and families A Safety Leader can t expect or accept nothing less. Raines Utility Safety Solutions, LLC.

73 Common Sense and Good Judgment Good advice and directions Found in many safety books Where does this come from Equal among all employees Common Sense based on experience Safety Leadership is more than just using Common Sense

74 Leadership Qualities Knowledgeable: Training and Experience Credible Dependable Honest Respected Personal Leadership style determined by ability to communicate and personality type

75 Accomplishing Leadership Leaders inspire their people through: Personal example Good management practices Sense of moral responsibility Servant Leadership

76 Company or Individual Cultures How does your company/crews operate Difference at lower levels Who is responsible for differences Raines Utility Safety Solutions, LLC.

77 Culture Atmosphere and environment you learn and work in Invisible force that dictates the behavior of employees & management that is the way we have always done this here or we have never done that before Raines Utility Safety Solutions, LLC.

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79 Normalization of Deviation Culture (demonstrated behaviors) deviates and changes what is normal and expected Practices or procedures changed to adapt to presumed expectations or beliefs Unsafe or undesirable work practices becomes the normal Incidents and accidents occur and accepted Raines Utility Safety Solutions, LLC.

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81 Bad Habits Bad habits are like a good comfortable bed. Easy to get into and hard to get out of. Raines Utility Safety Solutions, LLC.

82 February 2010 Raines Utility Safety Solutions, LLC.

83 Production Culture Belief that only production matters Whatever it takes to get the job done Safety rules not followed, unsafe behaviors acceptable Safety performance is talked about but not measured Safety performance not part of supervisor s job or responsibility Larry The Cable Guy: Git r Done Raines Utility Safety Solutions, LLC.

84 Raines Utility Safety Solutions, LLC.

85 Production Culture Exists When If any employee knowingly allows unsafe actions or undesirable work habits to occur without correction, action was endorsed by all parties present Failure of Management and Safety Leaders Safety Leaders are responsible Supervisors and Managers held accountable Raines Utility Safety Solutions, LLC.

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87 Safety Culture Safe Behaviors are Internalized All rules are adhered to and followed without exception Operational Excellence = Safety Excellence Believe it, Expect it and Live it Raines Utility Safety Solutions, LLC.

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89 Safety Culture Safety is not the mere absence of accidents (and incidents), but a culture that has systems and processes in place to ensure everyone is working toward avoiding accidents

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91 29 CFR (p) Mechanical Equipment The critical safety components of mechanical elevating and rotating equipment shall receive a thorough visual inspection before use on each shift. Note: Critical safety components of mechanical elevating and rotating equipment are components whose failure would result in a free fall or free rotation of the boom (p)(1)(ii) Raines Utility Safety Solutions, LLC.

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93 All Employees are the Safety Leaders Safety Leaders have no classification Not you, the manager, not the first line field supervisor, not your safety advisor/trainer Employees can set the expectations on job site Require a commitment to safe work place it is not my job to.. Raines Utility Safety Solutions, LLC.

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95 Department of Labor Occupational Safety OSH and OSHA requires management to provide a safe working environment (General Duty 5a1) General Duty Clause 5b2 states, Each employee shall comply with occupational safety and health standards and all rules, regulations, and orders issued pursuant to this Act which are applicable to his own actions and conduct.

96 Management Responsibility Facts and information will not change employee beliefs Employees believe Nothing has happened to me so I am OK Unsafe acts and unsafe behaviors must identified, correct immediately Safety Leaders can make a difference Raines Utility Safety Solutions, LLC.

97 Failure to Correct Unsafe acts or behaviors at higher levels do occur Management makes bad calls.sometimes Safety leaders identify and Supervisors and Management corrects

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99 If you come to a fork in the road, take it Yogi Berra Raines Utility Safety Solutions, LLC.

100 Injuries Safety & Compliance Accidents Unsafe Acts Raines Utility Safety Solutions, LLC.

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102 Supervision and Leadership Supervisors, General Foremen & Crew Leaders should model safety All employees should follow the supervision's lead I hear what your saying, but, I can t see it Employees behave in accordance with their perceptions about what management and leadership wants Safety leaders can t send Mixed Messages

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105 Safety Management The key to line management safety performance is dependent on ACCOUNTABILITY Safety Leader s job is to locate and correct the underlying reasons that unsafe acts/conditions occur Before someone gets hurt Raines Utility Safety Solutions, LLC.

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109 Employee Accountability When employees understand and accept expectations, work procedures and behaviors will demonstrate understanding Safety Leaders correct unsafe behaviors immediately and convince employees Raines Utility Safety Solutions, LLC.

110 Incident Causation Model Is the incident or accident a result of training or performance It is a symptom Root Cause Analysis % are human related per National Safety Council and Bureau of Labor Statistics Practice Makes Perfect Perfect Practice Makes Perfect Raines Utility Safety Solutions, LLC.

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112 Developing Safety Leadership Mentoring Safety Leaders Executive level support 1 st level of Supervision Using all training and experience to influence decision making Starts every day when our feet hit the floor, home or work Expect and require workers work safe and be productive Raines Utility Safety Solutions, LLC.

113 What Needs to Change From failure oriented to achievement oriented From outcome focused to behavior focused From top-down to bottom-up involvement From individualism to teamwork From fault finding to fact finding

114 You Can t Talk Your Way Out of a Situation That You Behaved Your Way Into.. Unknown Author Raines Utility Safety Solutions, LLC.

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118 If I knew I was going to live this long, I would have taken better care of myself. Raines Utility Safety Solutions, LLC.

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120 Creativity Employees should not believe everything they think It might not be the best or safest thing you can do. Raines Utility Safety Solutions, LLC.

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122 Absence of Accidents Doesn t Assure the Presence of Safety Many tasks can be performed, by Unsafe acts and Undesirable Behaviors : Failure to wear seatbelts Failure to use proper distribution cover up Failure to maintain minimum approach distances Failure to utilize PPE Fall Protection Raines Utility Safety Solutions, LLC.

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129 I just dropped in to see what condition your condition is in What Condition are your Safety Leaders In?

130 Safety Leader s Belief All accidents are preventable Every task shall be done safely Injuries are not just part of the job Safety is everyone s responsibility Everyone will be involved in safety Safe behavior is a condition of employment Safety leaders must step forward and be prepared Will Safety Leaders be immediately accepted by all employees.. Raines Utility Safety Solutions, LLC.

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132 Non Verbal actions

133 It Was Once Said If you work with your hands, you are a laborer If you work with your hands and use your brains, you are a crafts person If you work with your hands, use your brains and put your heart into it, you are an artist Raines Utility Safety Solutions, LLC.

134 The Future Is Not What It Used To Be..Yogi Berra The Future is What You, The Employee, The Safety Leader, Make It Raines Utility Safety Solutions, LLC.