ROLE PROFILE. Older Peoples Services Extra Care. Extra Care Scheme Manager

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1 ROLE PROFILE Department: Job Title: Older Peoples Services Extra Care Extra Care Scheme Manager Key Skills Required: An effective communicator able to demonstrate a wide range of effective communication skills and establish good relationships with all customer groups and partner organisations. Job Purpose: Reporting to: To provide effective management to the scheme, ensuring you are an active participating member of the team providing clear vision and an example of inspiring leadership and support to all staff and residents. Operations Manager Key Responsibilities and Accountabilities To take full responsibility and ownership of all aspects of service delivery in addition to care & support including maintenance, housekeeping, catering, activities and general well being of customers. To provide a person centred approach to care provision through the development of service user personal profiles developed in collaboration with customers, their families and external funders. To ensure all service delivery meets the requirements of the service user and is delivered in line with the contractual obligations agreed with the Local Authority Commissioning Body. To develop and manage the relationship with the Local Authority Staff, ensuring that the Midland Heart brand is constantly in the public domain and that we work towards achieving the preferred partner status in all Local Authority areas. To ensure all service delivery is provided to a high quality standard and the scheme consistently achieves a minimum of Level B within the SQS and QAF framework. To ensure the requirements of CQC are achieved, ensuring a range of tools and techniques are implemented on the scheme to monitor the standard of care provision at all times. Ensure compliance with all regulations related to the scheme both internally and externally and monitor and achieve continuous improvement on all aspects of Health & Safety for residents, stakeholders and staff. To work in partnership with the Project Managers Team and the Operations Manager to achieve the objectives of the Business Plan and develop and implement a future strategy which supports the expected growth of service delivery to both existing and new customers. To become the CQC Registered Manager of the scheme.

2 Staff Management The Project Manager is responsible for ensuring the staffing levels at the scheme are developed and maintained in order to deliver the contractual requirements of both Domiciliary Care and Supporting People Contracts. Ensure all staff recruitment is undertaken in accordance with Midland Heart policy and procedures. Responsibility for the completion of Personal Development Reviews for all staff within the scheme. Monitor individual and team performance. Set and monitor individual and team targets in line with those identified within Care and Support Business Plans. Responsible for the management of the disciplinary and grievances of all staff at the scheme. Ensure all staff are fully conversant with Midland Heart policies and procedures. Develop a training plan, identifying the development and training needs of all the scheme staff. Develop a range of tools and techniques to ensure this is monitored and absence from training is recorded and dealt with inline with Midland Heart policy and procedures. To work with all staff to ensure succession planning is considered and implemented where appropriate to enable the scheme and the organisation to develop the talent of staff who wish to progress ensuring they are given support, training and development programmes to do so. Financial The Project Manager is responsible for the development and implementation of all policy and procedures as laid down by Midland Heart to ensure the financial viability of the scheme. The budget must be realistic and based on actual spend and then monitored on a monthly basis reporting back into the monthly meetings between the Project Manager and the Operations Manager. The Project Manager must have a full and clear understanding and be able to evidence this, of the financial requirements of their Domiciliary Care Contracts and the expected income from Supporting People, the residents and any other relevant Set the annual budget in line with timescales for the scheme ensuring the ongoing viability of service delivery and identify and achieve value for money for the service user and other stakeholders. Ensure all capital expenditure requirements are identified to timescale and expenditure of this part of the budget is monitored and remains within agreed budget levels.

3 Ensure compliance with all Midland Heart financial policies and procedures. Ensure compliance with all funding and contractual obligations and liaise effectively with housing benefit, supporting people and any other funding agencies as appropriate. Service Delivery The Project Manager is responsible for all aspects of service delivery both within the scheme and in the local community. The service delivery must be monitored on a daily basis using a range of tools and techniques which can feed into the Quality Frameworks (SQS and QAF), and also provide information for reporting back to CQC and Local Authorities. Ensure all residents receive their care and support in line with their individual care plan. Develop positive relationships with residents and their families and provide them with an effective communications network both within the scheme and the wider organisation. Develop and implement a process for spot checking that all services are being delivered on time as required, recorded appropriately and identifies the ongoing changing needs of the residents. Ensure effective on time and quality delivery of all other services to the scheme including; Maintenance, Gardening, Activities / Events Co-ordination, Catering and Housekeeping. Work with staff from Care and Support to develop and implement service user involvement meetings to ensure ongoing measuring of both existing and future service delivery. Ensure all outcomes from these meetings are recorded and actioned by the relevant parties and that residents are informed, updated and encouraged to participate in the running of their services. Manage complaints and compliments received from residents, their families and stakeholders in line with Midland Heart policy and procedures. Manage all policy and procedures both scheme based and within the wider organisation to ensure effective service delivery, compliance with all aspects of Health & Safety and ensure all documentation in relation to this are updated and maintained on scheme accessible to all parties as appropriate. General Requirements Provide out of hours service as required both on your own scheme and others as appropriate. Attend your scheme for a minimum of 4 days a week and if requested to be away from scheme for additional days ensure authorisation is given by the Operations Manager. Manage other Extra Care Schemes as agreed with Operations Manager to develop your skills, understanding and need of the organisation.

4 Participate in the review of policies and procedures with the Care and Support Management team. Develop and implement effective working relationships across the organisation to promote the scheme, the service provision, the staff and to engage and understand fully the benefits of working together to ensure the smooth running of the scheme at all times.

5 Person Specification Test Interview Application Education, qualifications and training To have obtained or working towards NVQ Level 4 in management or equivalent. Experience Previous experience of working within a residential or similar environment. Experience of working within a supervisory capacity within a residential or similar environment. To demonstrate and understanding of the issues relating to older Knowledge To demonstrate a working knowledge of relevant welfare benefit systems. Able to demonstrate a commitment to service provision for older Relevant knowledge of statutory and voluntary sector service provision. Skills Ability to implement change and support others through it. To monitor, lead and motivate teams to achieve high levels of performance. To produce clear, detailed verbal and written reports. To be able to identify and pursue opportunities for service growth. Behaviours To be prepared to adopt flexible working patterns, this will involve working outside recognised office hours. Demonstrate commitment to self development and career development of others. To be able to develop cross functional team working. Understanding of and commitment to the principles of equality and diversity.