Job Description. HR Assistant (Reception)

Transcription

1 Job Description Job Title HR Assistant (Reception) School/Department Human Resources Job Holder VACANT Responsible to Deputy Director of HR Date October Job Purpose You will be required to provide a comprehensive front facing Human Resources (HR) administrative support service to the Conservatoire. You will be responsible for the effective administration of the front facing enquiries desk and will be required to respond in real-time to a variety of enquiries via the dedicated HR inbox, telephone and face to face. The enquiries desk is a focal point for incoming HR activity and this role will process the incoming items according to their requirements. Typical daily activities will include: Receiving and processing incoming mail and returned contracts Scanning and logging incoming items such as invoices and medical certificates as well as updating the relevant trackers. Responding to approximately 50 s per day (of varying complexity) in the dedicated HR inbox seeking advice from the appropriate team members as necessary Dealing with phone enquiries and visitors. Assisting where required with recruitment administration or contract processing i.e. logging of contract requests, logging applications, preparing shortlisting packs and dealing with contract queries. 1

2 2. Duties and Responsibilities In relation to the HR enquiries desk you will be expected to: Manage all of incoming queries and paperwork to the departments enquiry desk and deal with all incoming s to the inbox Act as the first point of contact for all visitors to the department In relation to recruitment you will be required to: Ensure appropriate information is issued to applicants, and necessary applicant data is logged such as equality and diversity data, in accordance with the Conservatoire s systems and processes Respond to general queries regarding recruitment via the HR inbox as appropriate Assist the Assistant HR Advisor (Recruitment) in the preparation of shortlisting packs and with the scanning of documentation. Liaise with candidates attending for interview and assist with administration of interview tasks if needed. In relation to absence management, you will be required to: Ensure any sickness absences are input on the HR MIS and the Payroll department is notified. Log any relevant documents in personnel files as necessary In relation to employment contracts, you will be required to: Ensure that information is input into the MIS accurately and in a timely manner Log and scan all incoming contract requests. General Provide admin support to the HR Advisor in the administration of the monthly pension auto-enrolment process Undertake data inputting and filing on a weekly and monthly basis Undertake any other reasonable duties, as required by the HR Advisor and the Deputy Director of HR. Scope of the Job Financial: You will have no financial responsibilities. Staff: You will not have any line management responsibilities. 2

3 Others: You will be expected to involve yourself in all aspects of Conservatoire life, to promote the department s integration within all departments, and to enable the team to become integral HR business partners within the schools and academic support functions. 4. Context Operating Environment: Internally, the Conservatoire is an intense, student-centred environment in which students are regarded as professionals in training. Performance is the Conservatoire environment. The human resources department requires each member of the team to operate across the full spectrum of the human resources function, thus enabling greater equality of workload and support mechanisms through improved knowledge sharing. This will ensure reduced workload pressure points and enable staff to develop their skills and knowledge to progress within the human resources function. Framework and Boundaries: As a member of the HR department you will be required to work within the Conservatoire Strategic Plan, the Conservatoire Regulations, Health and Safety Regulations, Policies and procedures and Quality Assurance processes required by the Conservatoire as well as the appropriate departmental policies. You will be expected to actively engage in health and safety and to be responsible for your own health and safety in the course of your work. Given the nature of human resources, each member of the team will be responsible for ensuring that they are aware of all policies and procedures across the Conservatoire, and familiarise themselves with new and revised policies and procedures. 5. Relationships Line Manager: Deputy Director of HR You will have daily contact through natural workload communication and liaison. Regular weekly meetings will take place with the HR team to discuss workload, plan activities and resolve any issues arising. There will also be 6 weekly one-toone meetings with the Deputy Director of HR to discuss on-going work within the department and discuss any issues arising. 3

4 Other Contacts: a) Within the Conservatoire: You will be required to maintain regular contact with staff and line managers b) Outside the Conservatoire: You will be required to maintain existing contacts and initiate new contacts in relation to training and development agencies, newspapers / publications, other HEI s, CIPD and other professional organisations. 6. Knowledge and Experience Although the under-mentioned qualifications are desirable, equivalent skills and experience may be deemed equally acceptable. Whilst there will be a thorough induction programme in place to ensure you become familiar with the Conservatoire, it is expected that you will be able to quickly familiarise yourself with the workings of the team and be able to provide demonstrable support to the team from an early point. Qualifications: Essential: A good standard of education Desirable: Certificate in Personnel Practice / Human Resource Practice or equivalent ECDL or equivalent IT/systems experience Experience: Essential: Experience of a managing a reception or customer facing role. Experience of providing administrative support in a busy office environment Experience of managing multiple tasks and responding flexibly to customer demands. Demonstrable experience of IT packages such as Word and Excel. Experience of working accurately to tight deadlines Experience of using databases and Management Information Systems to log and process information. Desirable: Administrative experience within an HR environment Experience of working within Higher Education or the Performing Arts sector Experience of providing general support to staff across in HR areas such as recruitment, staff development and employee relations issues. 4

5 Knowledge and Skills: Essential: Ability to work accurately to strict deadlines A calm and confident manner Ability to work with a variety of staff at all levels Excellent interpersonal skills Flexible approach to workload, ability to deal with changing workload priorities. Knowledge of HR functions such as recruitment, contractual requirements and policies. 7. Complexity You must be able to deal with staff at all levels, showing an understanding and caring attitude while advising. You will develop and maintain effective working relationships, both internally and externally, to promote the Conservatoire and effectively achieve its objectives. You will be expected to work as an integral part of all aspects of the Conservatoire, to build on and develop the credibility and robustness of the function. 8. Vision OUR VISION: To be Scotland s globally-recognised and inspirational leader in learning for the performing arts, attracting and nurturing the best Scottish and international creative talent. As a Board of Governors, staff and student team, we embrace and are motivated by: Inclusivity, diversity and individuality. Disciplinary excellence and innovative cross-disciplinary collaboration. Breaking down barriers and challenging boundaries. The advancement of creative citizenship and leadership across the performing arts for our nation and for the world. As a member of staff you will be expected to actively embrace these principles and demonstrate them in the course of your work. 5

6 Our Strategic Plan is based on the following four pillars: 1. Driving focused excellence. We will: Create a culture of continuous professional development, to enhance and enrich the experience of our students and staff. Ensure that we deliver choice and flexibility to our students and embed pedagogical skills throughout our curriculum. Attract outstanding teachers and artists of international repute, who will act as a magnet for outstanding students. Apply technology to enhance our students learning experience and to make us more efficient and effective. Deliver advancement and scholarship campaigns to support the development of a world-class creative campus and to attract and retain the best artists, teachers and researchers. Further enhance the quality, reach and impact of our research. Develop a sector-leading approach to improvisation through our curriculum. 2. Promoting diversity. We will: Diversify art forms and disciplines, enrich the pool of talent, and connect more widely and deeply with diverse communities. Develop ground-breaking RCS Community Centres of Excellence through great partnerships. Nurture the talent of more of Scotland s young people, so as to increase their choices and opportunities. 3. Advancing lifelong learning. We will: Nurture talent, creativity and active citizenship in all of our students. Develop excellence in the Junior Conservatoire, connecting us with more talented young people through focused and active partnerships with schools and key stakeholders Innovate our open access programme to contribute to the well-being and fulfilment of individuals of all ages and backgrounds. 4. Embracing our role as a national and international performing arts institution. We will: Inspire and engage young people through creating a Teach Arts for Scotland programme, promoting excellent performing arts teaching in schools. Recognise and celebrate excellent arts teaching in Scotland s schools. 6

7 Create an International Advisory Board to help realise our vision and advance our values on the world stage. Build partnerships and new relationships nationally and internationally. Be a national and international advocate for education in the performing arts. General Responsibilities (all staff) a) Health and Safety To take care of your own health and safety at work and that of other persons who may be affected by your work activities. To apply at all times best practice in health and safety. You must safeguard the health and safety of all persons affected by the work activities you supervise at any premises you have control over. To work in the safe manner in which you have been trained and instructed and to advise your line manager of any health and safety issues you become aware of. b) Policies and Procedures To familiarise yourself with the detail of the Conservatoire s Policies and Procedures and to actively ensure adherence. c) Use of equipment and other appliances To take fullest care in handling, operation and safeguarding of any equipment, vehicles or appliance, used or issued by the Conservatoire or provided or issued by a third party for individual or collective use in the performance of your duties. d) Dignity at Work and Study To uphold the Conservatoire s Dignity at Work and Study policy and practices and to treat all colleagues, students and contacts with respect and in accordance with the values of the Conservatoire. To promote and deliver excellence in services that value all staff and students. To recognise and acknowledge the potential multiple barriers to participation and success that exist for applicants, students and staff with care experienced backgrounds; those with caring responsibilities; and those with protected characteristics, and to work with colleagues across the Conservatoire to collectively identify ways in which the barriers can be reduced and eliminated e) Personal Development To continuously enhance best practice in your area, undertaking training and Continuous Professional Development as appropriate. 7

8 f) Information Technology To implement security measures to protect against unauthorised access to, alteration or disclosure of information held on computer and to ensure adherence to the principles of the Data Protection Act and appropriate IT policies and procedures. To undertake any training in the operation of new technologies and associated systems as required. g) Vision To promote and adhere to the Conservatoire Vision. 8