Government that Works. a conversation

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2 Government that Works a conversation

3 » What is the probability that technology will transform your district over the course of the next 5 years? 3

4 » Direct the Rider Rational Mind Decisiveness, Give Clear Direction» Motivate the Elephant Emotional Mind Connection, Remove Obstacles» Shape the Path The Environment Culture, System Defines Behavior 4

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7 The nine most terrifying words in the English language are: I'm from the government and I'm here to help. Ronald Reagan 7

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9 $8, Pay to the Order of The Private School of your choosing Uncle Moneyback 9

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11 » Do you believe in government?» Do you believe government is as efficient and effective as it should be?» Do you believe government can be efficient?» Who s responsible for making government as efficient as it can be? 11

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13 » It s all about Trust» Guiding Principles: Transparency Accountability Stewardship Effectiveness Efficiency»Contribute 13

14 Point to the Destination 14

15 » The Monterey County Office of Education provides the leadership, support and service excellence needed to prepare the diverse students of Monterey County for success in each step of their educational journey. 15

16 » Every student s educational experience will prepare them for success as productive and contributing members of our global society. 16

17 » Accountability We are accountable in all we do, always operating in a transparent manner, building and upholding the public s trust.» Collaboration We promote a collaborative culture that empowers organizational synergies and strong partnerships» Innovation We are committed to leadership that cultivates innovative ideas resulting in effective systems and increased capacity.» Diversity We value and promote diversity, respecting different perspectives, cultures, and experiences to better serve our communities.» Equity We foster a culture of equity to provide opportunities for everyone to fulfill their potential. 17

18 All Students Achieving Success Goal - Improve the academic achievement, close achievement gaps, and enhance the acquisition of 21st century competencies of Monterey County students in order to prepare them for success in college and career. English Learners Attaining Proficiency Goal - Improve English learners attainment of English proficiency while meeting or exceeding grade level academic standards. 18

19 » ELD Standards; Proficiency Level Continuum» English and Math Standards; Common Core» Career Technical Standards» History-Social Science» Science» Physical Education» Health Education» Performing Arts 19

20 » No Child Left Behind» APR, API, AYP» CELDT» CAHSEE» STAR» Smarter Balanced 20

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22 » Top Five Global Management Tools Strategic Planning Customer Relationship Management Employee Engagement Surveys Benchmarking Balanced Scorecard» Balanced Scorecard Links Strategy with Performance Measurement Whole Organization Framework Captures Financial and Nonfinancial Elements of the Strategic Plan Used by Over Half of Major US Companies 22

23 Delivering Effective District Support Services Goal- Provide districts with infrastructure, systems, and services developed to meet their needs and ensure high levels of satisfaction with all services delivered. Ensuring Resource Stewardship Goal- Every public dollar is effectively utilized and all resources are maximized to achieve the mission of public education. 23

24 Attaining Operational Excellence Goal - Increase efficiencies and optimize operations throughout the organization and promote a culture of continuous improvement. 24

25 » State of the Project Management Office (PMO) 22% Increase in Productivity 31% Improvement in Customer Satisfaction» Six Sigma Process Improvement General Electric (GE) saves $12 billion over 5 years Estimates lower sigma levels cost percent of revenues» US Windpower, Inc. Manufacturing Resource Planning (MRPII) $3.4 million project cost over 2 years Net revenue increase / cost reduction $32 million over 5 years 25

26 Script the Critical Moves 26

27 » Requirements for High Performance Organizational alignment Control objectives Action plans Defined process Effective metrics Leverage Talents Strategic use of IT» Results: Lower costs Higher productivity Improved quality Better decisions Customer satisfaction 27

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29 Attaining Operational Excellence Objective Improve the efficiency of the hiring process Improve systems for service management Improve the efficiency and effectiveness of the contract process Improve process and procedure documentation Initiative Implement systems and processes to automate employee lifecycle management Establish systems to track time spent delivering services to districts Develop and implement enhancements to the Contract System to track agreements from department initiation through payment or receipt Establish Standard Operating Procedures (SOP) across all divisions 29

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31 » Keeping Score Improved shot selection Better teamwork Increased intensity Higher energy More celebration» These effects are every bit as powerful in the workplace as on the playground 31

32 Attaining Operational Excellence Objective Improve the efficiency of the hiring process Improve systems for service management Key Performance Indicator (KPI) Average PAF Cycle Time Average Posting Close to Fill Cycle Time Service Level Agreement (SLA) Supported Services External Services Hours Logged Improve the efficiency and effectiveness of the contract process Improve process and procedure documentation Average Contract Approval Cycle Time Receivables Collected in the Contract Year Deputy Superintendent Council (DSC) Approval Cycle Time 32

33 Grow Your People 33

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35 » Skills Those things that a person knows How to Do.» Knowledge Those things that a person is aware of. Factual Knowledge Experiential Knowledge» Talents Recurring patterns of thought, feeling, or behavior. 35

36 Shrink the Change 36

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38 » Crises» Medical Emergencies» Pressing Problems» Firefighting» Deadline-driven tasks» Last Minute Preparations 38

39 » Operations Department (redefined) Operational Interviews and Consulting Process Analysis and Workflow Design Process Improvement Performance Metrics Operational Reporting System Administration Procedures and Documentation Project Management 39

40 Tweak the Environment 40

41 » Makes existing processes more efficient» Makes more things possible Because they are more affordable Because they are more timely» IT is a strategic asset that must be effectively utilized in order to realize the promised benefits of investments in technology 41

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46 » Metric Tracker Developed in-house for recording of monthly performance metrics Used as authoritative source for metric reporting» idashboards Business intelligence dashboard software Expanding metrics to be tracked based upon the strategic plan Customized dashboards for division and department users 46

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48 Rally the Herd 48

49 Strengthening Communications and Forging Partnerships Goal - Strengthen communications both internally and externally and enhance current and forge new partnerships. 49

50 » Expansion of economies of scale» Enhanced service offerings» Improved collaboration» Shared resources» Lead by example 50

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57 » Intranet/Extranet portal» Replaces Launchpad and Stoneware» Access to restricted resources» Single Sign-On» Countywide collaboration Team spaces Discussion boards Ideation Document sharing Content rating Expertise search 57

58 » Direct the Rider Follow the bright spots Script the critical moves Point to the destination» Motivate the Elephant Find the feeling Shrink the change Grow your people» Shape the Path Tweak the environment Build habits Rally the herd 58

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