Vision Partners in Health and Wellbeing He whiringatahi mō te oranga tinana, oranga wairua

Transcription

1 Psitin Descriptin Visin Partners in Health and Wellbeing He whiringatahi mō te ranga tinana, ranga wairua Emplyee Purpse Wrking tgether t prvide quality services that supprt utcmes clients care abut. Our practice and decisins are based n the principles f being: Persn-centred Evidence infrmed Outcmes fcused Values Integrity Cllabratin Innvatin Psitin Title: Lcatin: Salary Range: Reprting T: Purpse f Psitin: Service Delivery Manager + Service $49,087 t $63,525 per annum Operatins Manager Ensure ptimum client utcmes by effectively and efficiently managing the service thrugh team leadership, caching and supervisin; versight f the client jurney and partnership with clients, family whanau and ther stakehlders thrugh the successful implementatin f Richmnd s Outcmes Framewrk. Key relatinships: Internal Divisinal Manager Service Team Members Health Practitiner/Specialist staff Other staff at all levels Financial Authrity Staff Respnsibilities External Service Delivery Partners Allied health and scial service prfessinal agencies Family and whanau Significant peple supprting client and their family and whanau In accrdance with Richmnd s Delegatins Framewrk Client Supprt Staff Psitin Descriptin Service Delivery Manager Page 1

2 T be successful in the Service Delivery Manager rle it is ur expectatin that the majrity f hurs wrked will fcus n achieving the successful implementatin f Richmnd s Outcmes Framewrk by practicing within the service delivery and human resurces primary respnsibilities. Primary Respnsibilities Service Delivery Management / Develpment Key Functins Lead; be actively invlved and accuntable fr the implementatin f intentinal practice and management f all aspects f the client experience frm referral and entry prcesses thrugh t the develpment and implementatin f Persnal Plan s, t client transitin r exit in alignment with Richmnd s Outcmes Framewrk. Lead, cach and supprt Client Supprt Wrkers using intentinal persn centred and evidence infrmed prcesses and practices t implement all aspects f the client experience that lead t utcmes clients care abut. Supprt the client t develp relatinships and strengthen partnerships e.g. with family and whanau, referral agencies, key wrkers at a clinical level, cmmunity agencies etc. Develp and manage relatinships with clients and family and whanau in supprting clients t achieve psitive utcmes. Actively lead and cntribute t service delivery develpment thrugh innvatin and cntinuus quality imprvement f staff-client interactins and service delivery practices. Ensure quality f practice meets service specificatins, legal bligatins and rganisatin plicy and prcedures. Ensure all client and service dcumentatin and electrnic systems are accurate and up-t-date at all times. Referral and service utilisatin infrmatin is maintained daily, cmpleted weekly and reprted mnthly including the identificatin f ptential and actual referral, service utilisatin and delivery risks and crrective quality and risk plans. Prvide accurate and timely service activity infrmatin e.g. Persnal Plan Reviews, Risks, Occupancy, Incident Reprts, Quality and Risk, Client / family participatin, FTE, Supervisin participatin, Leave). C-rdinate and participate in mnitring, review and auditing prcesses related t service delivery practices. Participate in the n-call rster and prvide an effective respnse service as apprpriate. Psitin Descriptin Service Delivery Manager Page 2

3 Human Resurce management functins prvide critical team leadership and staff develpment mechanisms t facilitate the implementatin f Richmnd s Outcmes Framewrk and quality utcmes fcused service delivery practices that supprt clients t achieve the utcmes imprtant t them. Primary Respnsibilities Human Resurces Management Key Functins Lead the Perfrmance Planning and Review prcess t ensure all staff have a current Perfrmance Plan and regular Perfrmance Reviews. Develp team and individual capability t meet current and future business needs thrugh: nging assessment individual and service learning and develpment planning prvisin and delivery f training mnitring and evaluatin f learning transfer t the wrkplace and team. Schedule and undertake individual and grup supervisin in line with Richmnd s Supervisin Plicy. Cach team members t grw and develp their knwledge and practice. Practively manage perfrmance t meet business needs and address perfrmance gaps in a timely manner. Entry and ppulatin f HRIS service rsters and the mnitring, amendment and apprval f accurate electrnic timesheets. Ensure team member leave is planned, mnitred and apprved thrugh YurSelf Kisk. Lead; actively and be accuntable fr quality rientatin and inductin f all team members t the rganisatin, services and their rle. Lead the recruitment f team members based n wrkfrce and service prfiles t meet the current and future business needs. Financial Management Cntribute t the develpment f the service budget. Manage and plan client and service budget activities using financial resurces within Service budget and Delegatins Framewrk and Plicies. Reprt n the use f mney reflecting all client needs, any variance in service budget and financial resurces. Psitin Descriptin Service Delivery Manager Page 3

4 Primary Respnsibilities Key Functins Asset Management Manage the Service Asset Register and c-rdinate all areas f asset management including prperty, vehicle and equipment maintenance, inspectin and inventry. Prvide accurate reprts n service assets and related expenses. Health and Safety Actively mnitr and review Health and Safety activities t ensure cmpliance with Health and Safety plicies and prcedures t maintain a safe wrkplace including the management f Hazards. Persnal Develpment Supprt the activities f the wider rganisatin in line with Richmnd s strategic and business bjectives Instigate wn persnal and prfessinal develpment needs with the Operatins Manager based n specific jb-related cmpetencies. Cntribute t and participate in activities leading t wider rganisatinal develpment as negtiated with the Operatins Manager e.g. wrkshps, training, surveys, prjects, cmmittees. Cntribute t team cmmunicatin activities and accmplishment f team gals. Undertake ther tasks as negtiated with the Operatins Manager. Persn Specificatin Building Trust - Interacting and cmmunicating with thers, i.e. clients, family/whanau, cmmunities, and each ther, in a way that gives cnfidence in ne s intentins and thse f Richmnd. FOUNDATION COMPETENCIES Fcus n Service Delivery - Prviding excellent service t thers as the primary fcus f ne s actins, achieved thrugh develping and sustaining effective relatinships and evidence infrmed practice. Valuing Diversity and Human Rights Appreciating the strengths, insights and ideas f peple; being curius t build awareness f differences and supprting diversity in thers; striving t uphld the human rights f individuals. Resilience - Succeeds persnally and prfessinally thrugh the applicatin f a psitive, slutin fcused apprach t adversity, disappintment and challenging situatins; utilises multiple techniques t achieve effective perfrmance; is persistent but realistic and displays adaptability in the face f changing circumstances. Cntinuus Quality Imprvement - Is self-mtivated; reflects n practice and seeks t imprve t cntinually deliver excellent quality services. Setting high standards f perfrmance f self and thers, assumes respnsibility and accuntability fr successfully cmpleting assignments r tasks Challenging Stigma and Discriminatin - Using strategies t challenge stigma and discriminatin; prvides and prmtes a valued place fr clients within Richmnd services and the wider cmmunities. Psitin Descriptin Service Delivery Manager Page 4

5 Building a Successful Team Using effective interpersnal skills and methds t build an engaged team whether as a leader r a member, facilitating the cmpletin f team gals in line with identified client utcmes ROLE SPECIFIC COMPETENCIES Building Wrking Relatinships Develping and using cllabrative relatinships t increase engagement and facilitate the accmplishment f wrk gals. Managing Wrk (includes Time Management) Managing ne s time and resurces t ensure wrk is cmpleted efficiently and effectively. Caching Prviding timely guidance and feedback t reinfrce, develp r strengthen specific knwledge, behaviur r skill areas t fulfil respnsibilities r tasks. Wrking with peple t enhance their perfrmance and ultimately imprve client utcmes. Wrking with Clients - Using strength based strategies t meaningfully engage and in partnership with clients, their family and whanau, supprt decisin making, quality f life, wellness and cnsequently the utcmes that clients care abut. Wrking with Mari - Engages with whanau and cmmunities t build the capability f clients and their whanau thrugh the applicatin f Whanau Ora Principles and achievement f Whanau Ora Gals. Wrking with Family, Whanau and Famili - Encuraging and supprting families, whanau and famili t participate in the supprt f clients and ensuring that families, whanau and famili including the children f clients have access t infrmatin, educatin and supprt. Qualificatins - Relevant Health Practitiner qualificatin (fr indicated Service Delivery Manager psitins) and/r a relevant Undergraduate Degree Level qualificatin. KNOWLEDGE REQUIREMENTS Nte: Health Practitiner refers t registered Scial Wrker, Psychlgist, Occupatinal Therapist, Nurse - Health Practitiners Cmpetence Assurance Act Skills Ability t perate within agreed budget and timeframes. Excellent listening, verbal and written cmmunicatin skills including demnstrated prficiency in preparing client/service dcumentatin. Intermediate level f cmputer literacy in Micrsft Office sftware and multimedia systems including Wrd, Excel, Outlk ( ), internet, intranet The ability t use a variety f skills t engage peple in a wide range f situatins in achieving quality client utcmes. Full New Zealand driver s licence, r legally licensed and able t drive in New Zealand. Psitin Descriptin Service Delivery Manager Page 5

6 KNOWLEDGE REQUIREMENTS (cntd) Knwledge / Experience Experience in r related t the Mental Health, Disability, Cmmunity Health / Scial Services Sectrs. Experience f wrking within the legislatin applicable t this rle, e.g. the Privacy Act, IDCC&R Act, and Mental Health Act Prven knwledge and experience relevant t the psitin, i.e. practising effective service delivery techniques (e.g. Strength based apprach, Mtivatinal Interviewing, Persnal Supprt Planning, Gal Attainment Measurement), and a cmmitment t cntinuusly updating this knwledge. Demnstrated cmpetence and experience in effective engagement with cmmunity agencies and netwrks. Prven expertise in planning and client centred service delivery. Experience in develping and managing peple; finance and resurce management. Psitin Descriptin Service Delivery Manager Page 6