EASC Supervision and Coaching in Europe. Manual. EASC Quality Standards. English Version EASC

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1 EASC Supervision and Coaching in Europe Manual EASC Quality Standards English Version EASC EASC Office: EASC-Geschäftsstelle Waldstr Berlin Germany Phone: Fax: office@easc-online.eu 1

2 Content I Definitions EASC, supervision and coaching What and who is EASC? How does EASC define coaching? How does EASC define supervision? 5 2. Quality in EASC Training standards in coaching/supervision Quality assurance in the professions (Coach, Supervisor) and functions (Mentoring Supervisor, Trainer and Institute) Institutes and curricula recognized by EASC CQS Committee for Quality and Standards The CE Committee for Ethics 7 II Quality, Standards, Professions and Functions Forms of membership Coaching Candidate for Coaching EASC Coach EASC Master Coach EASC Mentoring Coach Supervision Candidate for Supervision EASC Supervisor EASC Mentoring Supervisor EASC Trainer EASC for Coaching and / or Supervision 9 4. Professions Two lines of profession: coaching supervision Change between the lines of profession Coach EASC Mastercoach EASC Coach EASC Supervisor EASC Supervisor EASC Coach EASC Master Coach EASC Supervisor EASC Supervisor EASC Master Coach EASC Quality standards Preamble Quality standards of training courses Coach EASC Master Coach EASC Mentoring Coach EASC Supervisor EASC Mentoring Supervisor EASC Trainer EASC Quality assurance Quality assurance for the professional roles (Coach, Master Coach, Supervisor) Quality assurance for the functions (Mentoring Supervisor, Trainer) Quality assurance for Institutes Role of EASC Institutes Curricula EASC Access as Institute EASC Accesses to EASC Access II Profession Coach EASC / mastercoach EASC Profession Supervisor EASC Function: Mentoring Coach EASC / Mentoring Supervisor EASC Function: Trainer EASC Access III Training framework and examination criteria Training framework and recommendations Access requirements for oral examination Oral examination Oral examination procedure for the two professions Examination regulations for the examination in coaching and supevision Task of EASC Institutes 26 2

3 Task of training cadidates Task of EASC/CQS Task of the examination coordinator Task of the examination mediator Evaluation sheets for examinations Evaluation sheet for examinations in coaching Evaluation sheet for examinations in supervision Framework conditions for an evaluation workshop EASC for Mentoring Supervisors and Trainers Purpose Requirements Execution of an evaluation workshop Content Criteria for the evaluation workshop for acceptance as Mastercoach EASC Criteria for the evaluation workshop for acceptance as Mentoring Supervisor EASC Criteria for the evaluation workshop for acceptance as trainer EASC Documents Templates for the examination process, including evaluation sheets Examination result Examination record Checklists for examination registration and execution Checkliste for examination registration Checklist for examination execution Ethical Guidelines Glossary 40 3

4 I Definitions 1. EASC, supervision and coaching 1.1. What and who is EASC? EASC European Association for Supervision and Coaching e.v. is a registered association under German law and was founded in 1994 in Hannover, Germany. The purpose of the association is: To define and evaluate professional standards and training requirements for coaching and supervision in an international, European framework, To join coaching and supervision under one umbrella, but ensure a maximum professionalism by clearly distinguishing between the two professions, To offer and promote further training and professional enhancement of individuals who work in the fields of coaching and supervision, To be a European home to all those who work in these professions, To support and stimulate the application and promotion of new methods of supervision and coaching in an intercultural cooperation within Europe, To host and support international conferences and congresses, To support and conduct research activities in the fields of supervision and coaching, To cooperate with trade associations of an equivalent quality, with the objective of mutual recognition. Further spheres of activity of EASC e.v. are: in-process measures in organisational development and research activities on methods used in Europe and their modes of operation How does EASC define coaching? We define coaching as a consulting concept within a professional context. With its focus on resources and activity, coaching supports people in their process of generating and implementing autonomous solutions to their issues. Coaching is also understood as a personality oriented consulting concept which helps people to discover and optimise their performance potentials by examining their own life situation, creating healthy life contexts in the process. In today s information society with its requirement of racy reaction, change and adaptation, coaching as a professional and personality-oriented support for managers, employees, groups, teams and individuals in their job context in general, is gaining more and more importance. Coaching supports people in finding their own solutions in their respective professional contexts swiftly and effectively. This distinguishes coaching from technical consulting but also from supervision, which is a concept of support for a longer term. 4

5 Coaching takes the personal and developmental context of clients into account, but does not make it the centre of its work. Coaching helps clients to recognise obstacles, identify their resources and translate them into options for action. Coaches do not directly interfere with events in their consulting. Their roles in coaching can differ depending on the issue at hand, but will always support the clients autonomy. The coaches competences are manifold. For a competent support to individuals in solving their problems and achieving their tasks, a competency to survey the field is more important for a coach than a competency in the field as such How does EASC define supervision? Supervision is a consulting concept to support individuals, teams, groups and organisations in reflecting and optimising their job-related actions and structures. A supervisor helps clients to work on job-related problems with a focus on solutions. Emotional development, an understanding of organisational structures, creative thinking and the development of new perspectives for job-related actions are in the limelight, but personal development and an increased contentment and wellbeing in the work-life balance are also subjects of supervisory consulting. Supervision is also a model for learning processes. Varied possibilities of thinking and learning are presented in the way in which job-related issues are examined. Supervision combines many theoretical foundations. It uses concepts and theories of psychoanalysis, transactional analysis, communication theory, systemics, behaviour and Gestalt theory. Concepts of group dynamics as well as organisational theory are also included in the supervisory work. Individual development in terms of finding a professional identity is in the focus, as is defining an identity as a team or developing the identity of an organisation. The supervisory process is guided by the principle of contributing to an improvement of the clients job-related actions. While emotional developments, an understanding of organisational structures, creative thinking and the development of new perspectives for job-related actions are in the limelight, personal development and an increased contentment and wellbeing in the work-life balance can also be subjects of supervisory consulting. The supervisor s competencies match these functions. To competently support individuals in solving their problems and achieving tasks, a competency to survey the field is more important for the supervisor than a competency in the field itself. Supervision as we understand it also comprises a certain basic attitude towards people as a foundation for the work: humans are born with constructive faculties, every human being has a right to live and unfold their potential and every human being is a unity of feeling, thinking, behaviour and physical conditions. Under this premise, the supervisory reflection looks for perspectives that serve to enhance professional and personal realisation. 5

6 2. Quality in EASC 2.1. Training standards in coaching / supervision Further training in coaching and supervision is based on a practiced profession. Hence a particular focus is laid on practical competencies of Candidates for Coaching and/or Supervision, and the further training is oriented towards experience Candidates for Coaching and/or Supervision make in the process Quality assurance in the professions (Coach, Supervisor) and functions (Mentoring Supervisor, Trainer and Institute) It is the objective of EASC to assure the high quality standard of those who practice the respective professions. Standards have been defined for that purpose, which are evaluated regularly (see 5.3.). The professions have already been explained in Item 1. Here are two short definitions for the functions: Mentoring supervision: Mentoring supervision is a method of self-reflexion to review activities of coaching and supervision. It is also a concept of teaching and learning for extra-occupational supervision of Candidates for coaching and supervision. Each EASC further training course to become a Coach, Master Coach or Supervisor is attended by mentoring supervision. Trainer EASC: A Trainer EASC is a Mentoring Supervisor EASC who through appropriate qualification (see 5.2.5) has got the allowance to hold further education courses in EASC Institutes for the professions Coach, Master Coach and Supervision, as well as evaluation workshops for the functions Mentoring Supervision and Trainer Institutes and curricula recognised by EASC The Institutes of EASC have a particular role with regard to quality assurance. Although it is possible to become a member of EASC by attending other, equivalent training courses (see: access guidelines for special accesses), the standards developed by the CQS in cooperation with the Institutes are the guideline and orientation for the whole process of qualification. 1. The EASC Institutes shall control the access criteria and conduct the training according to the described criteria. 2. The EASC Institutes accredit Mentoring Supervisors for their training courses and give Candidates for Coaching and/or Supervision lists of accredited Mentoring Supervisors. Mentoring supervision shall consistently be taken from o n e Mentoring Supervisor to ensure a continuous process. 3. At least half of the Mentoring Supervisors accredited with an EASC Institute shall be Mentoring Supervisors recognised by EASC. In addition, EASC Institutes may accredit experienced supervisors for the current training course, respectively. 4. EASC Institutes shall accredit co-trainers, ensure their training according to the standards and facilitate their further training to become EASC Trainers. 5. EASC Institutes shall organise and conduct examinations according to the standards of EASC. 6

7 2.4. CQS Committee for Quality and Standards In order to assure the implementation of the high quality standards, EASC has formed a committee as a fixed component of its organisation: the CQS Committee for Quality and Standards. This committee is involved in all quality processes and defines and coordinates standards and processes. 1. In cooperation with the Institutes Meeting and the Executive Board, the CQS shall assure and further develop quality. The CQS shall also evaluate the training of Coaches and Supervisors. 2. The CQS shall support the Institutes in the training. In practical terms this means that the CQS shall work on the standards together with the Institutes Meeting. 3. For examinations, the CQS shall confirm examination supervisors after receiving a proposal made by the respective Institute so as to document a consistent EASC quality. 4. The CQS shall review accesses according to the Access II and III regulations and decide autonomously on the recognition of Supervisors and Coaches. The CQS shall make recommendations to the Executive Board for their decision on the recognition of Mentoring Supervisors, Trainers and Curricula. 5. The CQS shall review, develop and update this Manual. 6. The CQS shall review submitted Curricula for their compliance with this Manual. 7. The CQS shall develop and evaluate examination procedures of Institutes and Curricula. 8. The CQS shall give advice on the further development of standards and quality guidelines within the European context. 9. The CQS shall ensure that all quality procedures of EASC are continuously evaluated The CE Committee for Ethics The professions of coaching and supervision, which EASC represents, require high ethical standards for their actions. In order to meet this claim, EASC has installed a Committee for Ethics, which develops guidelines valid for all individuals who get into contact with EASC, i.e. for members, clients, contractual partners and partner associations. The Committee for Ethics acts as an arbitration body and may be appealed to in case of assumed infringements of ethical principles. This body also accepts any other inquiries or complaints. The Office will pass on the addresses and names of the members of the Committee for Ethics upon request. 7

8 II Quality, Standards, Professions and Functions 3. Forms of membership We essentially distinguish between personal and institutional membership. EASC offers various different forms of membership, which are listed below. EASC has defined clear qualification guidelines for its members. EASC members are bound to these quality criteria and the Ethical Guidelines of EASC Coaching Candidate for Coaching EASC Candidates for Coaching have a valid training contract with an Institute certified by EASC. It is the responsibility of Candidates to organise their own learning process. Candidates have the right to give coaching. This is done under mentoring supervision. Training Candidates represent EASC to the outside. Candidates practice the quality standards of EASC training in their work. They accept the Ethical Guidelines of EASC with their access Coach EASC Coaches have attended at least 300 training units within 1-2 training years. Candidates are handed a certificate from the EASC Training Institute after completing the training. This certificate entitles the Candidate to acquire an EASC certificate from the Office, upon request. The EASC certificate will entitle the holder to become a member. Coaches represent EASC to the outside. They accept and act according to the Ethical Guidelines of EASC. (See also 5.2.1) Master Coach EASC Every Coach trained according to the EASC standard who has worked at least 200 units as a professional Coach and attended a corresponding further training of 250 units at an EASC Institute may be accredited as a Master Coach EASC if they provide evidence of the mentioned criteria. The work as a Master Coach shall be evaluated in an evaluation workshop held by EASC Trainers. The corresponding Institute shall organise the evaluation workshop. (See also 5.2.2) Mentoring Coach - This item is still under debate Mentoring Coaches are accredited Master Coaches EASC who have acquired specific knowledge of supervision in a corresponding further training course at an EASC Institute and attended an evaluation workshop for Mentoring Coaches of EASC. After completing the evaluation workshop, Candidates are handed a certificate from the EASC Institute. This certificate entitles the Candidate to acquire an EASC certificate from the Office, upon request. Mentoring Coaches are accredited with EASC Institutes. They represent the EASC standards in their evaluation, support and teaching. They support Candidates attending training in coaching and/or further training in master coaching in their learning processes. They represent EASC to the outside and accept, teach and act according to the Ethical Guidelines of EASC. (See also 5.2.3) 8

9 3.2. Supervision Candidate for Supervision EASC Candidates for Supervision have a valid training contract with an Institute certified by EASC. It is the responsibility of Candidates to organise their own learning process. Candidates have the right to give supervision. This is done under mentoring supervision. Training Candidates represent EASC to the outside. They accept and act according to the Ethical Guidelines of EASC Supervisor EASC Supervisors have attended at least 650 training units within 3-4 training years. Candidates are handed a certificate from the EASC Training Institute after completing the training. This certificate entitles the Candidate to acquire an EASC certificate from the Office, upon request. The EASC certificate will entitle the holder to become a member. Supervisors represent EASC to the outside. They accept and act according to the Ethical Guidelines of EASC. (See also 5.2.4) Mentoring Supervisor EASC Mentoring Supervisors are Supervisors trained according to the EASC standard who have attended an evaluation workshop for Mentoring Supervisors of EASC. After completing the evaluation workshop, Candidates are handed a certificate from the EASC Institute. This certificate entitles the Candidate to acquire an EASC certificate from the Office, upon request. Mentoring Supervisors are accredited with EASC Institutes. They represent the EASC standards in their evaluation, support and teaching. They support Candidates in their learning processes. They represent EASC to the outside and accept, teach and act according to the Ethical Guidelines of EASC. (See also 5.2.5) 3.3. Trainer EASC for Coaching and/or Supervision To become a Trainer for Supervision / Coaching, Mentoring Coaches / Mentoring Supervisors shall submit their own curriculum to the CQS and obtain approval of it, in addition to the certificate of their respective EASC function. The certificate of the respective profession is a prerequisite for the submission of a curriculum in that profession. They shall execute this curriculum as a co-trainer at an EASC Institute, supported by EASC Trainers. Trainers represent the training standards and requirements of EASC. They develop the training curricula for all areas and execute them at EASC Institutes. They represent EASC to the outside and accept, teach and act according to the Ethical Guidelines of EASC. (See also 5.2.6) 9

10 4. Professions 4.1. Two lines of profession: coaching supervision EASC has the special quality of being a home to coaches and supervisors. This is why EASC takes particular care to clearly distinguish between these two professions and to clearly describe the relevant differences in further training and in the access guidelines. 10

11 4.2. Change between the lines of profession EASC has clear guidelines for the change between the professions and functions Coach EASC Master Coach EASC If a Coach wishes to obtain a certification as a Master Coach, they may do so by attending a further training course to become a Master Coach at an EASC Institute, if evidence for at least 200 units of work as a Coach in at least 20 different processes is provided Coach EASC Supervisor EASC If a Coach wishes to obtain a certification as a Supervisor, they may do so by attending a further training course in supervision at an EASC Institute, which shall take up the achievements of the training in coaching and add the achievements required from Candidates for Supervision Supervisor EASC Coach EASC If a Supervisor wishes to obtain a certification as a Coach, they may submit a corresponding application to EASC after passing their examination in supervision. They shall present their coaching concept for this purpose, list the 15 coaching hours required according to the EASC standard for Coaches and provide evidence for 10 hours of specific mentoring supervision for coaching Master Coach EASC Supervisor EASC If a Master Coach wishes to become a Supervisor, their achievements from the training as a Coach and Master Coach (EASC) can be recognised. A total of 650 training units held at EASC Institutes must be attended and an external supervision process of at least 5 units must be reflected in the training for the profession of supervision. Evidence for at least 50 of those training units must show that they deal with the specific features of the profession of supervision as content. The achievements required by the corresponding EASC regulations shall be presented for the admission to the examination in supervision Supervisor EASC Master Coach EASC If a Supervisor wishes to become a Master Coach, they shall produce evidence of attendance of at least 50 units of further training held at an EASC Institute which deal with the specific features of the profession of Master Coach as content. After attending an evaluation workshop, the Supervisor shall be issued a certificate as Master Coach at the Office, upon request. 11

12 5. Quality standards 5.1. Preamble The quality guidelines have been developed for two processes: For the training held by EASC Institutes For the access of individuals whose training is equivalent to the EASC training The access guidelines are based on the idea of dialogue. Formal conditions, such as training units or certain setting requirements, represent an orientation framework. Deviations shall be checked and approved by the CQS and/or, if provided in the By-laws, the CQS shall present them to the Executive Board for decision. EASC has defined guidelines for access to all professions and functions as well as procedures for the corresponding training processes. The CQS assures the quality and compliance with the standards and shall be involved in case of special regulations. It is the objective of these guidelines to give clear information on the defined standards in the respective professions and functions of EASC to any individual who wishes to become a member of EASC. Candidates sign a training contract with an Institute of EASC. This training contract is a prerequisite for the acceptance to an examination in coaching or supervision recognised by EASC. Candidates shall have previous experience in coaching or supervision. Evidence for a minimum of personal further training shall be produced. This previous experience shall not be credited as part of the training. 12

13 5.2. Quality standards of training courses Coach EASC The following criteria apply to the certification as a Coach EASC: Access requirements Previous experience: 300 units of further training, particularly in the fields of person, role and organisation 10 units of coaching or supervision Contract with an EASC Institute Training standards 1-2 years of training, at least 300 training units (one unit equals 45 minutes at least) Execution of external coaching processes totalling 15 units in 2-3 processes during the time of the training 10 units of mentoring supervision, at least 5 of which as one-to-one mentoring supervision and a maximum of 5 as group mentoring supervision. The mentoring supervision shall be held by external mentoring supervisors. In addition, each trainee needs to reflect at least 2 coaching processes in the mentoring supervision group. All mentoring supervision in the group should be led by one mentoring supervisor to ensure a continuous process. 20 units of coaching (given) and 15 units of coaching (taken) within the training group 30 units of self-analysis Continuous keeping of a study logbook Intervision group (at least 7 meetings with at least 20 units) Written paper with case description (15-20 pages) Oral examination after recommendation by training institute and mentoring supervisor The following shall be submitted to the EASC Office for certification according to Access I: Confirmation of access requirements by training institute Presentation of training certificate from an EASC Institute Quality criteria according to Access II To be produced: Achievements equivalent to the EASC training standards for coaching Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS 13

14 Master Coach EASC The following criteria apply to the certification as a Master Coach EASC: Access requirements Certified coach (EASC or recognised other trade association) Evidence of at least 200 units of coaching work in at least 20 different processes Contract with an EASC institute Training standards The Master Coach training comprises a total of 550 training units. The units of the training in coaching are credited. One unit equals at least 45 minutes. The Master Coach training comprises at least: o units of teaching and training, covering the following topics among others: Intercultural coaching, leadership, group dynamics, organisational development o 70 units of coaching practice and reflection during the training, thereof 40 units conducted coaching, mostly in the setting of team coaching, and 30 units of taken coaching. The training coaching units should be reflected by trainers or observers. A third of the training coaching units can be executed in an intervision group. o 30 units of external coaching work in 2-3 processes during the training, in the setting of one-toone, group or team coaching o 35 units of mentoring supervision, at least 5 of which as one-to-one mentoring supervision and a maximum of 20 as group mentoring supervision. The mentoring supervision shall be held by external mentoring supervisors. In addition, each Candidate shall reflect at least 2 coaching processes in the mentoring supervision group. All mentoring supervision in the group should be led by o n e mentoring supervisor to ensure a continuous process. The mentoring supervision units of the training in coaching are credited. o Intervision group (at least 5 meetings with at least 15 units meetings from the training in coaching are not credited) o 50 processes of self-analysis o Continuous keeping of a study logbook o Evaluation workshop Master Coach The following shall be submitted to the EASC Office for certification according to Access I: Confirmation of access requirements by training institute Presentation of training certificate from an EASC Institute Certification (certificate) of the training and successful participation in the evaluation workshop with recommendation for accreditation from the Institute Quality criteria according to Access II To be produced: Achievements equivalent to the EASC training standards of the Master Coach training Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS 14

15 Mentoring Coach EASC this item is still under debate The following criteria apply to the certification as a Mentoring Coach EASC: Access requirements Certification as Master Coach (EASC or recognised other trade association) 200 units of coaching given as a Master Coach At least 2 years of work as a certified Master Coach Willingness to work as an examiner Contract with an EASC Institute Training standards Attendance of a further training course on mentoring coaching with 50 units of training and 15 units of group mentoring coaching conducted by an external mentoring coach / mentoring supervisor Attendance of an evaluation workshop for accreditation as a Mentoring Coach The following shall be submitted to the EASC Office for certification according to Access I: Conformation of the access requirements by the training institute Certificate of attendance of an evaluation workshop at an EASC Institute Recommendation letters by 2 EASC Trainers Quality criteria according to Access II Evidence of equivalent training and practical experience Document review by CQS Access granted by Executive Board Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS Access granted by Executive Board 15

16 Supervisor EASC The following criteria apply to the certification as a Supervisor EASC: Access requirements Previous experience: 300 units of further training, particularly in the fields of person, role and organisation 20 units of coaching or supervision Contract with an EASC Institute Training standards Approx. 3 years of training, at least 650 units. One unit equals at least 45 minutes. In case of a completed EASC training in coaching, those achievements will be credited. Execution of 3-6 supervision processes of at least 8 units each during the time of the training. One of those processes each shall be conducted in a one-to-one, team and group supervision setting, respectively (at least 35 units in total). 40 units of mentoring supervision (at least 10 of them as one-to-one mentoring supervision and a maximum of 30 of them as group mentoring supervision). The mentoring supervision shall be held by external mentoring supervisors. In addition, each Candidate shall reflect at least 2 supervision processes in the mentoring supervision group. All mentoring supervision in the group should be led by one mentoring supervisor to ensure a continuous process. The mentoring supervision units of the training in coaching are credited. 40 units of supervision (given) and 25 units of supervision (taken) within the training group 60 units of self-analysis Continuous keeping of the study logbook Intervision group (at least 7 meetings with at least 20 units) Written paper with case description (20-30 pages) Oral examination after recommendation by the training institute and the mentoring supervisor The following shall be submitted to the EASC Office for certification according to Access I: Confirmation of access requirements by the training institute Certification of the successful conclusion of the training from the training institute Quality criteria according to Access II To be produced: Achievements equivalent to the EASC training standards for supervision Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS 16

17 Mentoring Supervisor EASC The following criteria apply to the certification as a Mentoring Supervisor EASC: Access requirements Certified supervisor (EASC or recognised other trade association) 200 units of supervision given At least 2 years of work as a certified supervisor Contract with an EASC Institute Willingness to work as an examiner Training standards Attendance of a further training course on mentoring supervision at an EASC Institute with 50 units of training and 15 units of group mentoring supervision by an external mentoring supervisor Attendance of an evaluation workshop for accreditation as a Mentoring Supervisor of EASC The following shall be submitted to the EASC Office for certification according to Access I: Confirmation of the access requirements by the training institute Certificate of attendance of an evaluation workshop at an EASC Institute Recommendation letters by 2 EASC Trainers Quality criteria according to Access II Evidence of equivalent training and practical experience Document review by CQS Access granted by Executive Board Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS Access granted by Executive Board 17

18 Trainer EASC The following criteria apply to the certification as a Trainer EASC: Access requirements Mentoring Coach EASC or Mentoring Supervisor EASC Accreditation as a Mentoring Coach EASC or a Mentoring Supervisor with an EASC Institute Evidence of 2 years of work as a Mentoring Coach or a Mentoring Supervisor Evidence of work as co-trainer at an EASC Institute or in cooperation with an EASC Institute Certificate in the profession for which the trainer status is to be obtained Training standards Writing of one s own training concept for the professions of coaching and/or supervision. This comprises the training philosophy, training methods and curriculum, among others 200 units of teaching experience in one or both professions (coaching / supervision) 15 units of supervision by EASC Trainers to reflect on the training activity Recommendation letters by 2 EASC Trainers Logbook which documents the teaching experience and the received training supervision Attendance of an evaluation workshop for EASC Trainers The following shall be submitted to the EASC Office for certification according to Access I: Confirmation of access requirements by the training institute Certificate of attendance of an evaluation workshop at an EASC Institute Recommendation letters by 2 EASC Trainers Quality criteria according to Access II Evidence of equivalent training and practical experience Document review by CQS Access granted by Executive Board Quality criteria according to Access III Certificate of membership in a recognised trade association with equivalent training standards Document review by CQS Access granted by Executive Board 18

19 5.3. Quality assurance EASC represents high quality standards for the professions of coaching and supervision. Our members follow the principles of continuous reflection of their professions and continuous further training Quality assurance for the professional roles (Coach, Master Coach, Supervisor) Continuous further training Each member of EASC should attend 3 days of further training (at least 15 hours) per year. The further training shall cover topics from the context of coaching and supervision Continuous participation in intervision Each member of EASC should take part in an intervision group. The intervision group may be a regional group of EASC or, if not reachable, an intervision group of an equivalent trade association, such as DGSV or BSO. Technical lectures as well as case supervisions may be the content of intervision group meetings Quality record of practical work Each member of EASC should keep a logbook on the processes they have passed. EASC offers a uniform logbook template for this purpose Quality checking Evidence should be submitted to the EASC Office every 3 years in the corresponding digital form. Members shall be sent a certificate on the compliance with the quality standards in return Quality assurance for the functions (Mentoring Supervisor, Trainer) Quality record of practical work Each Trainer should provide evidence of at least 2 training days per year. These training days may also be held at institutes of equivalent trade associations (such as DGSV or BSO). Each Mentoring Supervisor should provide evidence of at least one mentoring supervision process in 3 years. This mentoring supervision process may also be held at institutes of equivalent trade associations (such as DGSV or BSO). Each Trainer and each Mentoring Supervisor of EASC should take supervision for the respective role on a regular basis (at least 5 hours per year) Quality checking Evidence should be submitted to the EASC Office every 3 years in the corresponding digital form. Members shall be sent a certificate on the compliance with the quality standards in return. 19

20 Quality assurance for Institutes The quality assurance criteria for Institutes shall be defined in a dialogue between the Executive Board, the Institutes and the CQS in To assure their quality, Institutes shall have a detailed exchange on the evaluation and implementation of their curricula for coaching and supervision with the CQS every 5 years. It is expected that Institutes bring their experience from national and international training and practice into the above-mentioned panels and forums so that this experience can be used for a shared process of continuous professional review and development. Maintaining the status of Institute EASC requires: A continuous execution of certified Curricula, Continuous offers of further training for coaches and supervisors, Regular participation in Institutes Meetings. 6. Role of EASC Institutes The EASC Training Institutes represent EASC. The rights and duties of the Training Institutes are defined in the Bylaws and in the Manual of EASC. The training standards of EASC are predominantly assured by recognised Curricula and Institutes. The Institutes take part in Institutes Meetings Curricula EASC As coaching and supervision combine various different methods, EASC does not stipulate concrete contents but only framework conditions. The procedures and conditions of a training course shall be described in a training curriculum. The requirements, in particular the ethical and personal ones, which EASC has defined for the respective training context, shall be taken into account in this description. The minimum requirements shall be based on the respective standards for coaches or supervisors. A training plan according to the criteria of this Manual shall be compiled for the recognition of a new Curriculum. One Curriculum each shall be submitted for the two professions (coaching / supervision). In an exchange with the submitting person or Institute, the CQS shall check whether the curriculum complies with the standards of EASC. General procedure: Submission of the respective curriculum to the EASC Office Standard review procedure by CQS Recognition of the curriculum by EASC (letter by Executive Board) Then the curriculum may be executed as an EASC Curriculum The organisation of the first examination shall be agreed with the CQS. If the curriculum has been approved by the CQS, it may be called and advertised as EASC certified. 20

21 6.2. Access as Institute EASC The access as an Institute is granted after a Curriculum has been executed and concluded in cooperation with an existing EASC Institute. Also, a confirmation of the correct execution by the CQS and a corresponding approval by the Executive Board are required. The recognition as an Institute only refers to the profession for which the training concept and the corresponding curriculum have been presented and approved. Exceptions may be accepted in agreement with the CQS and the Executive Board, for example if the institute is the first applicant in a country where EASC is not yet represented. General procedure: Recognised Curriculum (see above) At least 2 EASC Trainers among the training staff. At least 30% of the training is conducted by Trainers from the cooperating Institute If the applicant is based in a country where there are no EASC Institutes at the respective time, direct negotiations of exceptional rules with the Executive Board shall be accepted. The title Institute EASC entitles the holder to carry out recognised Curricula, evaluation workshops and examinations according to the EASC guidelines. At least one staff member of the Institute shall be a Trainer EASC. 21

22 7. Accesses to EASC Access I Further training at an Institute (Curriculum) recognised by EASC, with examination Access II Further training equivalent to the EASC further training and experience (evidence required) Access III Members of other, recognised trade associations (evidence required) Quality assurance by Institutes, Curricula Quality assurance by CQS Quality assurance by CQS EASC European Association for Supervision and Coaching The quality criteria for Access II and III shall always be checked by the CQS. The required documents are described in the quality requirements below. 22

23 7.1. Access II Profession Coach EASC / Master Coach EASC Required evidence: Coaching philosophy (conception of humankind, attitude towards the profession of a coach, ideas of ethics, etc.) Coaching concepts (preferred settings, forms of coaching, areas of application) Qualification evidence, e.g. certificates on: o Number of hours of coaching given (coaching practice) o Number of hours of supervision / coaching taken o Number of hours of mentoring supervision o Number of hours / kind of further training equivalent to the EASC training in coaching Profession Supervisor EASC Required evidence: Supervision philosophy (conception of humankind, attitude towards the profession of a supervisor, ideas of ethics, etc.) Supervision concepts ((preferred settings, forms of supervision, areas of application) Qualification evidence, e.g. certificates on: o Number of hours of supervision given (supervision practice) in one-to-one supervision in group supervision in team supervision / project group supervision o Number of hours of supervision taken (supervision practice) in one-to-one supervision in group supervision in team / project group supervision o Number of hours of mentoring supervision o Number of hours of other further training equivalent to the EASC training in supervision Function Mentoring Coach EASC / Mentoring Supervisor EASC Evidence of corresponding equivalent training and practical experience Document review by CQS Access granted by Executive Board Function Trainer EASC Evidence of corresponding equivalent training and practical experience Document review by CQS Access granted by Executive Board 23

24 7.2. Access III The following applies to the professions of Coach / Master Coach and Supervisor as well as to the functions of Mentoring Coach / Mentoring Supervisor and Trainer: Evidence of membership in a recognised trade association with equivalent training standards Document review by CQS Access granted by Executive Board 8. Training framework and examination criteria 8.1. Training framework and recommendations The quality standards described in Item 5 are the framework conditions for the compilation of EASC Curricula. The following descriptions are recommendations for the content of EASC Curricula. This part is complemented by Item 9, Documents. 1. Overview / history and development of supervision and coaching (among others, EASC and other associations and guidelines), 2. Supervision and coaching philosophy, conception of humankind, ethics, areas of application of supervision and coaching, 3. Meaning of contracts, 4. Definition of differences between supervision and coaching, levels of supervision and coaching, 5. Foundations for various concepts of supervision and coaching, concepts of depth psychology and relationship analysis, Gestalt-based concepts, action-oriented concepts, systemic concepts, group-dynamic concepts, etc., 6. Settings for supervision and coaching, 7. Diagnostics and interventions, 8. Meaning of field survey competency, understanding of organisational systems, organisational development Access requirements for oral examination Evidence of examination requirements based on the study logbook (template: see Item 9) The training in coaching and supervision presupposes a willingness to examine personal issues in relation with the training group and the trainers The training is organised on the basis of processes and therefore usually takes 1-2 years for coaching and 3-4 years for supervision. 24

25 8.3. Oral examination Independent examiners shall ensure a fair examination process according to international standards. Each examination shall be evaluated by an examination coordinator who is a member of EASC and is confirmed by the CQS. The EASC Office shall be informed of the holding of examinations two months in advance. The Office shall inform the CQS. The names of the examination participants, the examination board, the examination coordinator and the examination mediator shall be stated for that purpose. The examination coordinator shall submit the checklist including documentation to the Office for checking after the examination (template: see Item 9) Oral examination procedure for the two professions The examination coordinator shall ensure a correct course of the examination (checklist for the execution of examinations: see Item 9). An examination board shall consist of three to four examiners (including the chair). The participation of an assessor shall be possible. The assessor shall not be involved in the examination but have a mere advising function and give feedback in the intermediate and the final evaluation of the examination and feedback to the board of examiners after the exam. The chair (examination chairperson) shall organise and lead the examination process. He/She shall predominantly ensure a good process climate and organise the feedback process during and after the exam. The examination philosophy of EASC defines the examination within the spirit of a colloquium / expert discussion that is carried out in a resource-oriented and benevolent way. We examine what candidates know, not what they don t know. Any changes to the procedure of the examination shall require approval by the examination coordinator. The duration of the examination shall be minutes. This time shall be structured as follows: o A first examination block (approx. 20 minutes), o An intermediate evaluation after that (5 minutes), in which the examiners shall ask the candidate for a feedback and then give the candidate feedback on the content of and the behaviour during the examination, o A second examination block (approx. 20 minutes), o The evaluation (5-10 minutes), o At the end the candidate shall be told the result and given feedback again, o A feedback by the candidate shall conclude the examination (5 minutes). The candidate shall be allowed to stay in the room during the evaluation of the examination. If an examiner wishes to consult within the examination board alone, the candidate shall leave the room. The chair shall call up the assessment items and enter them into the evaluation sheet (see: templates, Item 9). In case of 4 examiners, the candidate must have achieved 61 credit points (of a maximum of 120) and at least 3 of the 4 examiners must vote with YES (in case of three examiners: 46 credit points (of a maximum of 90) and 2 of the 3 examiners must vote with YES ). The case work and, if applicable, the processes documented in the logbook shall serve as an orientation for the content of the examination. The course of the examination shall be fixed in a brief record (description of content and process: see template, Item 9). 25

26 In case of difficulties during the examination, the candidate as well as the examiners shall be entitled to call in the examination mediator. The candidate may appeal to the examination mediator until the start of the evaluation of the examination. The examiners may call in the examination mediator during the evaluation, too. The time of the mediation is added to the examination time. The examination mediator and the examination coordinator shall be available during the examination Examination regulations for the examination to become an EASC Coach / Supervisor The examination in coaching and/or supervision is an important quality feature. These examination regulations shall therefore be introduced as a standard by the Institutes. The examination procedure is the same for coaching and supervision. The contents correspond to the standards for Coaches and Supervisors, respectively. To ensure a professional examination, all those involved have certain tasks and responsibilities for parts of the processes, i.e.: The Institutes The candidates EASC (the CQS) The mediator for the examination Task of EASC Institutes In the preparation of the examination (checklist for examination registration: see Item 9): 1. Recommendation of candidates for the examination on the basis of completely met examination requirements (see 5.2.x), 2. Preparation of candidates for the examination procedure, 3. Nomination of examiners, at least 50% of whom shall be members of EASC, 4. Registration of the examination at the EASC Office at least 2 months before the examination date, 5. Appointment of the examination coordinator (EASC member), 6. Appointment of the examination mediator (EASC member). Procedure: 1. Candidates shall not be examined by their own trainers and/or mentoring supervisors! 2. Briefing of candidates by the Training Institute, 3. Execution of the examination using the examination sheets (see Item 9) Task of training candidates All candidates shall meet the requirements for the examination according to the criteria listed in Item 5, The corresponding documents shall be available for viewing during the examination. 26

27 Task of EASC / CQS The CQS shall confirm the examination board, the examination coordinator and the examination mediator. EASC shall be officially represented by the examination coordinator Task of the examination coordinator The examination coordinator shall ensure the compliance with the examination regulations and confirm it by signing the checklist for the execution of the examination (see Item 9), He/she shall organise the briefing of the examiners. He/she shall compile the corresponding documentation (see Item 9) and organise the debriefing after the examination Task of the examination mediator The examination mediator shall be appointed by the Training Institute and shall be available during the examination times. He/she may be called in by the examination board and/or the candidate to clarify the process in case of nonformal irregularities Evaluation sheets for examinations The examination shall give candidates an opportunity to show their skills. The examination shall therefore be organised in a way that is focused on resources and not on a search for deficits. Below you will find the templates for the evaluation sheet for the examinations to become a Coach EASC and a Supervisor EASC, respectively. 27

28 Evaluation sheet for the examination to become a Coach EASC 28

29 Evaluation sheet for the examination to become a Supervisor EASC 29

30 8.6. Framework conditions for an evaluation workshop EASC for Mentoring Supervisors and Trainers Purpose The purpose of an evaluation workshop is to offer participants an opportunity to be evaluated for a function within the context of further training in supervision and coaching. This means that the current position regarding the work in the functional area of mentoring supervision and/or training shall be established on the basis of charts used for assessment and evaluation. The evaluation workshop shall only be held by trainers working with an Institute which has offered training in the last three years, respectively Requirements For the accreditation as a Mentoring Supervisor, according to For the accreditation as a Trainer, according to The trainer function is only granted for the submitted concepts. If a participant submits a training concept only for coaching, he/she will be granted a trainer function only for coaching. If the participant also submits a training concept for supervision, both trainer functions will be assigned. (See also 5.2.x) Execution of an evaluation workshop The evaluation workshop shall be carried out by two trainers, at least one of whom must be certified by EASC. They shall write the corresponding recommendation letters after the end of the evaluation workshop Content The evaluation workshop shall be subdivided into various parts, which shall reflect the different levels of mentoring supervision and teaching / training The teaching / learning concept Participants for the mentoring supervision function shall compile their concept on mentoring supervision in writing. Participants for the trainer function shall compile their further training concept on coaching and/or supervision in writing. Participants of the evaluation workshop shall present and explain their conception(s) regarding the mentoring supervision or trainer function in the evaluation workshop. They shall be given feedback by the other participants and by the leaders of the evaluation workshop Teaching Participants for the mentoring supervision function shall present a minute sample of their teaching in mentoring supervision. Participants for the training function shall hold a teaching unit of minutes. The leader of the evaluation workshop and the group of participants shall give feedback afterwards. 30

31 Mentoring supervision and training supervision Participants for the mentoring supervision function shall hold one unit of mentoring supervision. Participants for the training function shall hold a training feedback talk. The leader of the evaluation workshop and the group of participants shall give feedback afterwards Ethical guidelines for presentation in the evaluation workshop The leader of the evaluation workshop shall explain the attitude of EASC and the implementation on the following topics: Basic ethical attitudes of the trade, Their implementation in practice, Meaning of ethical values with regard to the wellbeing and rights of clients, Ethical attitudes with regard to one s own further training and mentoring supervision Evaluation The leader of the evaluation workshop shall perform a total evaluation with each participant. A recommendation letter for the respective function shall be given to participants if their participation has been successful. 31

32 Criteria for the evaluation workshop for acceptance as Master Coach EASC 32

33 Criteria for the evaluation workshop for acceptance as Mentoring Supervisor EASC 33

34 Criteria for the evaluation workshop for acceptance as Trainer EASC 34