Value Chain Mapping PEOPLE PLANET POSSIBILITIES

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1 Vaue Chain Mapping PEOPLE PLANET POSSIBILITIES Vaue chain maps dispay the primary activities and stakehoders associated with making, seing and using a company s services and products. This form of mapping aows us to see where pertinent business issues have impact. At AT&T, our vaue chain is ike an interconnected web. Our empoyees, customers, suppy chain and communities are not ony part of our AT&T network, but aso are connected to each other in a variety of ways. This map heps us recognize how each member of our vaue chain is inked to others, as we as how and where environmenta and socia issues affect the vaue chain. Our materiaity process identifies the sustainabiity topics most reevant to our company, from the view of our interna and externa stakehoders. In accordance with the for Defining Report Content, we ve highighted our most materia topics and mapped them to corresponding GRI Standards, as we as indicated where and how they impact our vaue chain. See our atest GRI Content Index for more information. Learn more about our Corporate Socia Responsibiity

2 Vaue Chain Empoyees Accessibiity of products and services N/A We are committed to heping a of our customers and empoyees communicate everywhere they ive and work by offering a range of innovative and accessibe products and services to meet a variety of disabiity- and age-reated needs. Our dedication to accessibiity is evident in the products we make, the services we offer and in how we hire, deveop and engage empoyees with disabiities. Affordabiity N/A Affordabe access to high-speed internet is an important too for advancing access to education, heathcare and empoyment. We re heping to meet the internet connectivity needs of rura and undersubscribed consumers through our ow-cost home internet program, Access from AT&T. The focus of the Access from AT&T program is to hep make internet service more affordabe for quaifying ow-income househods in our 21-state wireine footprint. Customer privacy N/A We take customer privacy very seriousy. Our customers have choices about how we use their information. We are committed to transparenty communicating our privacy poicies to our customers in pain anguage. Depoyment to rura/underserved areas Loca Communities; Discosure High-speed internet has the potentia ike no other technoogy to advance opportunities in a communities by offering increased access to education, heathcare and empoyment. As innovation introduces new opportunities every day, we are heping to increase digita incusion for rura areas and undersubscribed popuations. AT&T 2018 Annua Sustainabiity Update Vaue Chain Map Goba Reporting Initiative Standards Discosures: , ,

3 Vaue Chain Empoyees Investing in education and high-tech skis deveopment Indirect Economic Impacts; Discosures 203-1, Our goa is to make a positive impact on education and to prepare students for schoo success and workforce readiness. We re engaging partners and empoyees; investing in innovative education organizations, toos and soutions; and empoying technoogy and capabiities that are unique to our company. We aso strive to bridge the skis gap and buid a diverse taent pipeine for the jobs of today and the future by providing and supporting opportunities that foster the skis needed for highdemand tech jobs. Investing in empoyees Training & Education; Discosures 404-1, 404-2, Taented, engaged empoyees are key to our company s success, and we strive to be the industry s empoyer of choice by investing in our peope. Our efforts incude empoyee earning and professiona deveopment programs, tuition assistance, job-based training, empoyee resource groups, vounteer opportunities and heping empoyees deveop skis required by future technoogy. Network and data security Customer Privacy; Discosure Information and communication technoogy networks are key parts of our everyday ives, enabing transactions and communication between individuas, businesses, governments and others. As we increasingy depend on networks to carry more information, they must remain reiabe and highy secure. AT&T 2018 Annua Sustainabiity Update Vaue Chain Map Goba Reporting Initiative Standards Discosures: , ,

4 Vaue Chain Empoyees Network reiabiity Economic Performance; Discosure Goba communications networks and mobie broadband are revoutionizing the way we ive, work and pay, transforming how we communicate, educate our chidren, deiver heath care, consume energy, obtain news and other information, engage in commerce, and interact with government. However, this exposion in mobie internet has aso ed to unprecedented increases in wireess data traffic. We re buiding a network of the future to address rapidy changing customer needs. We invest in and upgrade our network to hep bring customers a the benefits they expect. We are buiding our network for reiabiity, speed and overa performance. Onine safety N/A Companies have an important roe to pay in heping their customers use services and products safey and in the manner that works best for them and their famiies. We are dedicated to empowering our customers to use our products and services in a safe and responsibe manner. We support many programs that raise the profie of onine safety issues and provide resources and toos to consumers who seek more information. We aso participate in and host community summits, panes and educationa events that hep consumers of a ages earn how to safey and efficienty manage technoogy. Products and services that enabe socia and environmenta benefit N/A Our technoogy pays a critica roe in transitioning to a more resource efficient word by addressing harmfu effects of cimate change, increasing business resiiency and improving daiy ives. We work with other companies, governments, non-profits and academia to promote technoogy that tackes cimate change and resource chaenges. AT&T 2018 Annua Sustainabiity Update Vaue Chain Map Goba Reporting Initiative Standards Discosures: , ,

5 Vaue Chain Empoyees Promoting safe use of products and services Customer Heath and Safety; Discosure We are dedicated to empowering our customers to use our products and services in a safe and responsibe manner. AT&T has created a number of safety programs that incude education campaigns, parenta contros for mobie phones and media content, and coaborations with non-profits and government entities. Responsibe marketing and transparency of offers Marketing Communications; Discosure are the most important stakehoder group for any business. One of our core vaues is buiding strong customer reationships. Severa key officers across the AT&T enterprise have customer experience responsibiities and ead the charge in making changes within the company. We aso reguary ask customers how we re doing to make sure we improve our products and services. AT&T 2018 Annua Sustainabiity Update Vaue Chain Map Goba Reporting Initiative Standards Discosures: , ,