Newsletter [January, 2016]

Transcription

1 Hot issue ISO9001/ISO14001 Auditor Training Course ICR Polska MDD CE certification audit with SNAS/SOSMT witnessed Introduction for ISO 9001:2015/ISO 14001:2015 Other International Standards on quality management and quality management systems developed by ISO/TC 176 Newsletter [January, 2016] Relationship between other International Standards on quality management and quality management systems and the clauses of this International Standard Happy New Year! 2016

2 ISO9001/ISO14001 Auditor Training Course ISO9001:2015/ISO14001:2015 Auditor training course (Exemplar Global) Lead auditor training course of ISO9001:2015 / ISO14001:2015 had held and completed in successfully as integrated course, from Dec. 14~18 to 21~22, The course was also renewal accreditation course for 2015 version of the standards by Exemplar Global. It was focused on understanding of the requirements, internal and external issues, consideration of need and expectation to interested parties and risk-based thinking. The course is comprised of lecture and work-shop activities. It made that delegates can discuss and understand the basic concept of the standards and can be applied in their audit in the future. It was hard time for 20 more work-shop activities and exams during 7 days. But they satisfied for understanding the new standards in organization and auditor perspective.

3 ISO9001/ISO14001 Auditor Training Course ISO9001:2015/ISO14001:2015 Auditor training course (Exemplar Global) ICR has plan on 2016 year auditor training course for auditors, new auditors and organization staff to understand and apply the management system standards as below. Please refer below table and give us any question and participate in the courses Year plan for ICR Auditor training course Course name Period Time Fixed member Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec ISO 9001/14001 Integrated course OHSAS LA course ISO LA course

4 ICR Polska and OBAC signed MoU ICR Poland gladly informs, that on December 2015, Memorandum of Understanding has been concluded by the representatives of both company. OBAC is a private conformity assessment body. Since 1997 the OBAC has been conducting tests, approval and certification process of products applied in various industries. Since 2004 the OBAC has been holding status of notified body No In 2014 the OBAC has been endorsed by International Electro technical Commission as a first private certification body and testing laboratory in Poland. 4

5 ICR Polska and IZTW signed MoU The Institute of Advanced Manufacturing Technology - established in Krakow in 1949, is a research institute specializing in problems of technology and techniques of metal cutting, abrasive machining, non-conventional methods of machining, technical metrology, automation of manufacturing and assembly processes. ICR Poland gladly informs, that on December 2015, Memorandum of Understanding has been concluded by the representatives of both company. Presently, the Institute provides also services in scope of product conformity assessment as authorized by Polish Ministry of Economy and notified by European Commission notified body no The scope of notification is for the following directives : 2006/42/EC, 2006/95/EC, 2004/108/EC, 2000/14/WE. 5

6 ICR Polska Managing Director to the position of the member of the Polish Quality Award Jury Polish Quality Award which is a member of European Foundation for Quality Management was established in 1995 on the initiative of National Chamber of Commerce, Polish Centre for Testing and Certification, The Polish Promotional Programme Foundation. The applicant companies in purpose to become awarded has to carry self assessment which is followed by on-site assessment. Final Award ceremony takes place in Warsaw during the National Event of Polish Independent Day on November 11 th in Royal Castle. The Awards are granted by the Ministry of Economy himself. ICR Poland has been also involved to the Award, by prestigious nomination of ICR Poland Managing Director to the position of the member of the Award Jury. 6

7 Product Safety Mark B Before Poland accession to the European Union a confirmation, that a product is safe was achieved by the label of the product safety mark "B. In present time, the product safety mark B remains on the market as voluntary certification program, which is offered by license rights by 19 certification bodies. It is praised, that ICR Poland has been positively verified as a licensed member of the association, which legal right to carry the certification process. The basis for certification of safety requirements are set out in the national and inter national standards and technical criteria. The testing, which results are used in the certification process are performed by com petent testing laboratories independent from the supplier and the recipient's. 7

8 MDD CE certification audit with SNAS/SOSMT witnessed ICR auditors, who were registered as auditors to 3EC International a.s., conducted CE certification audit based on Medical Device Directive from November 30 to December 1, The certification audit was witnessed by SLOVAK NATIONAL ACCREDITATION SERVICE (SNAS) and SLOVAK OFFICE OF STANDARDS, METROLOGY AND TESTING (SOSMT), who were Slovak national regulatory bodies for medical devices. And Korean Agency for Technology and Standards (KATS), who made mutual recognition arrangement with SOSMT, and Korea Testing & Research Institute (KTR) attended the audit as observers. SNAS is as a national accreditation body recognised by the Slovak government provides competence assessment and grants accreditation to product and management system certification bodies as well as accreditation of testing laboratories and medicinal laboratories. SOSMT is the Slovak national central state administration body for technical standardization, metrology; and quality and conformity assessment. During the certification audit for CE marking, the audit team was witnessed and evaluated by SOSMT and SNAS team for two days, and the witness audit was successfully closed without any nonconformities to the audit team. 8

9 Status of the human resources (ISO 9001/ ISO auditors) ICR auditors' competence evaluation about the new standards (ISO 9001:2015/ ISO 14001:2015) ICR auditors were evaluated their competences about new standards according to ICR's instruction/ procedure (QP-07a) established. Most auditors were able to meet the competence criteria successfully and the number of ICR auditors who are able to conduct audits about the new standards, are as below The status of the ICR auditors (8th December 2015 basis) Domestic 286 of all 382 auditors overseas Taiwan(6), Singapore(3), Poland(5), USA(1), India(6), Croatia(3), Japan(3), China(5)

10 Introduction ISO 9001:2015 (1/4) ISO 9001:2015 promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements. Understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its intended results. This approach enables the organization to control the interrelationships and interdependencies among the processes of the system, so that the overall performance of the organization can be enhanced. The process approach involves the systematic definition and management of processes, and their interactions, so as to achieve the intended results in accordance with the quality policy and strategic direction of the organization. Management of the processes the system as a whole can be achieved using the PDCA cycle with an overall focus on risk-based thinking aimed at taking advantage of opportunities and preventing undesirable results. The application of the process approach in a quality management system enables: - understanding and consistency in meeting requirements; - the consideration of processes in terms of added value; - the achievement of effective process performance; - improvement of processes based on evaluation of data and information. The picture below gives a schematic representation of any process and shows the interaction of its elements. The monitoring and measuring check points, which are necessary for control, are specific to each process and will vary depending on the related risks.

11 Introduction ISO 9001:2015 (2/4) PDCA Cycle of ISO 9001:2015 Risk-based thinking Risk-based thinking is essential for achieving an effective quality management system. The concept of risk-based thinking has been implicit in previous editions of ISO 9001:2015 including, for example, carrying out preventive action to eliminate potential nonconformities, analyzing any nonconformities that do occur, and taking action to prevent recurrence that is appropriate for the effects of the nonconformity. To conform to the requirements of ISO 9001:2015, an organization needs to plan and implement actions to address risks and opportunities. Addressing both risks and opportunities establishes a basis for increasing the effectiveness of the quality management system, achieving improved results and preventing negative effects. Opportunities can arise as a result of a situation favorable to achieving an intended result, for example, a set of circumstances that allow the organization to attract customers, develop new products and services, reduce waste or improve productivity. Actions to address opportunities can also include consideration of associated risks. Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects. A positive deviation arising from a risk can provide an opportunity, but not all positive effects of risk result in opportunities.

12 Introduction ISO 9001:2015 (3/4) Quality management principles in ISO 9001: principles are applied to ISO 9001:2008 but 7 principles are applied to ISO 9001:2015 ISO9001:2008 ISO9001: [ Customer focus ] 1 [ Customer focus ] 2 [ Leadership ] 2 [ Leadership ] 3 [ Involvement of people ] 3 [ Engagement of people ] 4 [ Process approach ] 4 [ Process approach ] 5 [ System approach to management ] 5 [ Improvement ] 6 [ Continual improvement ] 6 [ evidence-based decision making ] 7 [ Factual approach to decision making ] 7 [ relationship management ] 8 [ Mutually beneficial supplier relationship ]

13 Introduction ISO 9001:2015 (4/4) ISO 9001:2015 Quality management system requirements 4. Context of the organization 4.1 Understanding the organization and its context 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the quality management system 4.4 Quality management system and its processes 5. Leadership 5.1 Leadership and commitment 5.2 Policy 5.3 Organizational roles, responsibilities and authorities 6. Planning 6.1 Actions to address risks and opportunities 7. Support 7.1 Resource 6.2 Quality objectives and planning to achieve them 6.3 Planning of changes 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented information 8. Operation 8.1 Operational planning and control 8.2 Requirements for products and services 8.3 Design and development of products and services 8.4 Control of externally provided processes, products and services 8.5 Production and service provision 8.6 Release of products and services 8.7 Control of nonconforming outputs 9. Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.2 Internal audit 9.3 Management review 10. Improvement 10.1 General 10.2 Nonconformity and corrective action 10.3 Continual improvement

14 Introduction ISO 14001:2015 (1/3) Aim of an environmental management system The purpose of ISO 9001:2015 is to provide organizations with a framework to protect the environment and respond to changing environmental conditions in balance with socio-economic needs. It specifies requirements that enable an organization to achieve the intended outcomes it sets for its environmental management system. A systematic approach to environmental management can provide top management with information to build success over the long term and create options for contributing to sustainable development by: protecting the environment by preventing or mitigating adverse environmental impacts; mitigating the potential adverse effect of environmental conditions on the organization; assisting the organization in the fulfillment of compliance obligations; enhancing environmental performance; controlling or influencing the way the organization s products and services are designed, manufactured, distributed, consumed and disposed by using a life cycle perspective that can prevent environmental impacts from being unintentionally shifted elsewhere within the life cycle; achieving financial and operational benefits that can result from implementing environmentally sound alternatives that strengthen the organization s market position; communicating environmental information to relevant interested parties. Success factors The success of an environmental management system depends on commitment from all levels and functions of the organization, led by top management. Organizations can leverage opportunities to prevent or mitigate adverse environmental impacts and enhance beneficial environmental impacts, particularly those with strategic and competitive implications. Top management can effectively address its risks and opportunities by integrating environmental management into the organization s business processes, strategic direction and decision making, aligning them with other business priorities, and incorporating environmental governance into its overall management system. Demonstration of successful implementation of ISO 9001:2015 can be used to assure interested parties that an effective environmental management system is in place. Adoption of ISO 9001:2015, however, will not in itself guarantee optimal environmental outcomes. Application of ISO 9001:2015 can differ from one organization to another due to the context of the organization. Two organizations can carry out similar activities but can have different compliance obligations, commitments in their environmental policy, environmental technologies and environmental performance goals, yet both can conform to the requirements of ISO 9001:2015. The level of detail and complexity of the environmental management system will vary depending on the context of the organization, the scope of its environmental management system, its compliance obligations, and the nature of its activities, products and services, including its environmental aspects and associated environmental impacts.

15 Introduction ISO 14001:2015 (2/3) PDCA Cycle of ISO14001:2015 Life cycle in ISO 14001:2015 consecutive and interlinked stages of a product (or service) system, from raw material acquisition or generation from natural resources to final disposal. The life cycle stages include acquisition of raw materials, design, production, transportation/ delivery, use, end-of-life treatment and final disposal.

16 Introduction ISO 14001:2015 (3/3) ISO14001:2015 Environmental management system requirements 4. Context of the organization 4.1 Understanding the organization and its context 4.2 Understanding the needs and expectations of interested parties 4.3 Determining the scope of the environmental management system 4.4 Environmental management system 5. Leadership 5.1 Leadership and commitment 5.2 Policy 5.3 Organizational roles, responsibilities and authorities 6. Planning 6.1 Actions to address risks and opportunities 7. Support 7.1 Resource 6.2 Environmental objectives and planning to achieve them 7.2 Competence 7.3 Awareness 7.4 Communication 7.5 Documented information 8. Operation 8.1 Operational planning and control 8.2 Emergency preparedness and evaluation 9. Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.2 Internal audit 9.3 Management review 10. Improvement 10.1 General 10.2 Nonconformity and corrective action 10.3 Continual improvement

17 Other International Standards on quality management and quality management systems developed by ISO/TC 176 ISO 9000 Quality management systems Fundamentals and vocabulary provides an essential background for the proper understanding and implementation of ISO 9001:2015.The quality management principles are described in detail in ISO 9000 and have been taken into consideration during the development of ISO 9001:2015. These principles are not requirements in themselves, but they form the foundation of the requirements specified by ISO 9001:2015. ISO 9000 also defines the terms, definitions and concepts used in ISO 9001:2015. ISO 9001 (ISO 9001:2015) specifies requirements aimed primarily at giving confidence in the products and services provided by an organization and thereby enhancing customer satisfaction. Its proper implementation can also be expected to bring other organizational benefits, such as improved internal communication, better understanding and control of the organization s processes. ISO 9004 Managing for the sustained success of an organization A quality management approach provides guidance for organizations that choose to progress beyond the requirements of ISO 9001:2015, to address a broader range of topics that can lead to improvement of the organization s overall performance. ISO 9004 includes guidance on a self-assessment methodology for an organization to be able to evaluate the level of maturity of its quality management system. The International Standards outlined below can provide assistance to organizations when they are establishing or seeking to improve their quality management systems, their processes or their activities. ISO Quality management Customer satisfaction Guidelines for codes of conduct for organizations provides guidance to an organization in determining that its customer satisfaction provisions meet customer needs and expectations. Its use can enhance customer confidence in an organization and improve customer understanding of what to expect from an organization, thereby reducing the likelihood of misunderstandings and complaints. ISO Quality management Customer satisfaction Guidelines for complaints handling in organizations provides guidance on the process of handling complaints by recognizing and addressing the needs and expectations of complainants and resolving any complaints received. ISO provides an open, effective and easy-to-use complaints process, including training of people. It also provides guidance for small businesses. ISO Quality management Customer satisfaction Guidelines for dispute resolution external to organizations provides guidance for effective and efficient external dispute resolution for product-related complaints. Dispute resolution gives an avenue of redress when organizations do not remedy a complaint internally. Most complaints can be resolved successfully within the organization, without adversarial procedures. ISO Quality management Customer satisfaction Guidelines for monitoring and measuring provides guidelines for actions to enhance customer satisfaction and to determine opportunities for improvement of products, processes and attributes that are valued by customers. Such actions can strengthen customer loyalty and help retain customers. ISO Quality management systems Guidelines for quality plans provides guidance on establishing and using quality plans as a means of relating requirements of the process, product, project or contract, to work methods and practices that support product realization. Benefits of establishing a quality plan are increased confidence that requirements will be met, that processes are in control and the motivation that this can give to those involved. ISO Quality management systems Guidelines for quality management in projects is applicable to projects from the small to large, from simple to complex, from an individual project to being part of a portfolio of projects. ISO is to be used by personnel managing projects and who need to ensure that their organization is applying the practices contained in the ISO quality management system standards. ISO Quality management systems Guidelines for configuration management is to assist organizations applying configuration management for the technical and administrative direction over the life cycle of a product. Configuration management can be used to meet the product identification and traceability requirements specified in this International Standard. ISO Quality management Customer satisfaction Guidelines for business-to-consumer electronic commerce transactions gives guidance on how organizations can implement an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system, and thereby provide a basis for consumers to have increased confidence in B2C ECTs, enhance the ability of organizations to satisfy consumers and help reduce complaints and disputes. ISO Measurement management systems Requirements for measurement processes and measuring equipment provides guidance for the management of measurement processes and metrological confirmation of measuring equipment used to support and demonstrate compliance with metrological requirements. ISO provides quality management criteria for a measurement management system to ensure metrological requirements are met.

18 Other International Standards on quality management and quality management systems developed by ISO/TC 176 ISO/TR Guidelines for quality management system documentation provides guidelines for the development and maintenance of the documentation necessary for a quality management system. ISO/TR can be used to document management systems other than those of the ISO quality management system standards, e.g. environmental management systems and safety management systems. ISO Quality management - Guidelines for realizing financial and economic benefits through the application of quality management principles. it facilitates application of management principles and selection of methods and tools that enable the sustainable success of an organization ISO Quality management Guidelines for training provides guidelines to assist organizations in addressing issues related to training. ISO can be applied whenever guidance is required to interpret references to education and training within the ISO quality management system standards. Any reference to training includes all types of education and training. ISO/TR Guidance on statistical techniques for ISO 9001:2000 explains statistical techniques which follow from the variability that can be observed in the behaviour and results of processes, even under conditions of apparent stability. Statistical techniques allow better use of available data to assist in decision making, and thereby help to continually improve the quality of products and processes to achieve customer satisfaction. ISO Quality management Guidelines on people involvement and competence provides guidelines which influence people involvement and competence. A quality management system depends on the involvement of competent people and the way that are introduced and integrated into the organization. It is critical to determine, develop and evaluate the knowledge, skills, behaviour and work environment required. ISO Guidelines for the selection of quality management system consultants and use of their services provides guidance for the selection of quality management system consultants and the use of their services. It gives guidance on the process for evaluating the competence of a quality management system consultant and provides confidence that the organization s needs and expectations for the consultant s services will be met. ISO Guidelines for auditing management systems provides guidance on the management of an audit programme, on the planning and conducting of an audit of a management system, as well as on the competence and evaluation of an auditor and an audit team. ISO is intended to apply to auditors, organizations implementing management systems, and organizations needing to conduct audits of management systems. Schedules for ISO 45001

19 Relationship between other International Standards on quality management and quality management systems and the clauses of this International Standard Other International Clause in this International Standards Standards ISO 9000 ALL ALL ALL ALL ALL ALL ALL ISO 9004 ALL ALL ALL ALL ALL ALL ALL ISO , ISO ISO ISO , ISO ,6.2 ALL ALL ISO ALL ALL ALL ALL ALL ALL ALL ISO ISO ALL ALL ALL ALL ALL ALL ALL ISO ISO/TR ISO ALL ALL ALL ALL ALL ALL ALL ISO ISO/TR ISO ALL ALL ALL ALL ALL ALL ALL ISO ISO NOTE All indicates that all the subclauses in the specific clause of this International Standard are related to the other International Standard. Popular standards issued by ISO ISO9000 ISO14000 ISO 3166 ISO ISO ISO ISO ISO ISO ISO Quality management Environmental management Country codes Social responsibility Energy management Risk management Food safety management Information security management Occupational health and safety Anti bribery management systems