Director of Business Transformation. Recruitment Pack

Transcription

1 Director of Business Transformation Recruitment Pack October 2016 Salary: Status: Base location: Application closing date: competitive Permanent The Foundry, Liverpool city centre 10 November 2016 Interview date: 22 November 2016 Director of Business Transformation recruitment pack Page 1

2 Contents Introductory letter from Tony Russell, Executive Director of Resources page 3 About The Regenda Group page 4 Our Mission and Values page 7 Organisation chart Leadership team page 9 Director of Business Transformation role profile page 10 Director of Business Transformation recruitment pack Page 2

3 October 2016 Dear Applicant, Director of Business Transformation Thank you for your interest in the opportunity of becoming Director of Business Transformation at The Regenda Group. I joined as Executive Director of Resources in November 2014, Since this time, The Regenda Group has continued to deliver great services across a number of diverse companies whilst undertaking some significant change programmes. We are well resourced, with a strong geographical reach and have an excellent reputation in the housing sector. We have a track record of diversification and this has positioned us well to grow the organisation further in a range of complementary markets. Despite this enviable position there is much work to be done to ensure that we take the organisation to greater heights and fulfil the incredible potential that exists. We have recently rolled out a new Corporate Plan which describes our vision for the future and sets out a range of challenging goals to help us achieve it. Both the Board and Executive Team are incredibly ambitious for Regenda and are focussed upon ensuring outstanding leadership and a clear focus upon excellence in everything that we do. The resources that we have available to deliver our ambition are considerable, but must be marshalled in a cost effective, co-ordinated and innovative manner if we are to ensure that we are the best possible organisation that we can be. We are well placed to grow in the markets in which we operate and see ourselves as a main player in the provision of a range of housing options both in the social and private sectors ensuring that we respond to the shifting housing market. We also see great opportunities for further growth in the commercial repairs and maintenance sector. To help us achieve our aspirations, we need a new Director of Business Transformation with vision and outstanding leadership, an innovative approach, commercial thinking and commitment to our social ethos. It s a great time to join us, as our new Director of Business Transformation will become part of the leadership team, helping to deliver a new vision and strategic plan for the organisation that is exciting and ambitious in its scope. This really is a wonderful opportunity for the right person. Once again thank you for your interest and I look forward to receiving your application. Tony Russell Executive Director of Resources Director of Business Transformation recruitment pack Page 3

4 About The Regenda Group The Regenda Group is a great quality, forward thinking housing business, building, managing and maintaining the homes people need. The Group employs around 550 people, has assets of over 489 million and a turnover of 55 million. We have built around 500 properties over the last three years and supported 140 people back into employment or training. We also established 12 new business start-ups in partnership with other organisations and got over 300 independent living residents online. The Regenda Limited board has three sub-committees covering risk and audit, nominations and remuneration and housing services. The Regenda Group is well established. Formed in 2001, within 10 years it was joined by five housing associations, dating back to 1963: West Pennine and the Limehurst Village Trust in Oldham, Templar in Macclesfield, Wyre in Poulton-le-Fylde and Maritime in Liverpool. The name Regenda is a combination of regeneration and agenda, reflecting our history of regenerating buildings and neighbourhoods. Our Group head office is based in Liverpool city centre. Regenda Homes Regenda Homes (the trading name for Regenda Limited) is a housing association with nearly 10,000 properties in the North West. Most of these are social rented housing; the company also has over 30 Independent Living schemes for older people, and 160 supported homes. Regenda Homes aims to support its residents to realise their full potential and to ensure they have the best possible quality of life in healthy, safe, prosperous and sustainable Director of Business Transformation recruitment pack Page 4

5 communities. It works with a range of partner organisations to provide affordable housing and to achieve sustainable community regeneration. It is a registered society (Regenda Ltd) under the Co-operative and Community Benefit Societies Act 2014, registered with the Homes and Communities Agency (L4653). Its head office is in Liverpool, and it has neighbourhood offices in Liverpool, Fleetwood and Oldham. M&Y Maintenance and Construction M&Y Maintenance and Construction provides responsive repairs, planned works, renewables and new build services across the North West. It has over 30 years experience in providing great value responsive repairs work, including property refurbishments, gas servicing, gardening and tree management. Its planned work covers electricals, window and door replacements, central heating installations and bathroom and kitchen fitting. M&Y is a wholly owned commercial subsidiary of Regenda Ltd; its head office is in St Helens and it has depots in Oldham and Lancashire. Redwing Living Redwing Living has been established for over 30 years. It offers private rented properties, leasehold and apartment block management and shared ownership and sales, managing over 2,000 homes and retirement properties across the North West. The company also owns and manages commercial premises. It is a non-charitable, wholly owned subsidiary of Regenda Ltd, a society registered under the Co-operative and Community Benefit Societies Act 2014, registered with the Homes and Communities Agency (L0877). McDonald Property Rentals Part of Redwing Living, McDonald Property Rentals is the Fylde s leading lettings agency. Established for more than 40 years, it has offices in Blackpool and Cleveleys and manages a substantial portfolio of homes from smaller apartments to larger family houses. The business offers a high-quality, personal service to landlords and tenants. Director of Business Transformation recruitment pack Page 5

6 The Petrus Community The Petrus Community is a registered charity which has been providing supported housing and services to homeless people since They do this throughout the Borough of Rochdale (including Heywood and Middleton), Rossendale and Oldham. Petrus believes people should have access to safe, secure, quality housing. They exist to support a wide range of people in housing need and develop their skills, independence and choice. They have a strong commitment to actively involve those who use their services. Petrus joined the Regenda Group in August Director of Business Transformation recruitment pack Page 6

7 Our Mission and Values Our mission is to: Provide a comprehensive range of multi-tenure housing products and services that reflect the dynamic nature of the housing market, the diversity of our customers and a rapidly changing world. Offer products and services tailored to specific markets each with the Regenda hallmarks of product excellence, cost competitiveness and an unremitting focus on first class customer service. Strengthen our financial position and provide additional services such as employment training, support and care that meet the individual requirements of our customers, helping to enhance their quality of life. Our values are: Our values are the operating principles and philosophies that guide our internal conduct as well as our relationships with customers, partners and stakeholders. They have been developed in conjunction with our staff and reflect the focus of this Corporate Plan in how they frame our aspirations. They are: Customer Focus; High Performance; Efficiency and Value for Money; Teamwork; Ambition and Dynamism; and Openness and Honesty. Set out below are these values, together with a series of descriptors that embody the philosophy that will be prevalent across the organisation. These values will be apparent in how we make everyday decisions and their central importance in shaping our culture (how we do things) will be reflected in how we appraise our staff. Director of Business Transformation recruitment pack Page 7

8 Value Descriptors Customer Focus Without our customers, we have nothing. We must treat our customers how we would like to be treated. We will do a better job for our customers by seeing things from their perspective. High Performance We will be relentlessly focussed upon meeting our targets and continuously improving. We will outperform our competitors We will be accountable as individuals for how we perform. Efficiency and Value for Money Our customers must always feel that they receive great value in return for what we charge them. We must focus on costs, as well as income, and look for savings and efficiency at every opportunity. The profits we make are for a social purpose; every penny counts in achieving our mission. We must spend less on running our business, so that we can provide more and better quality services to our customers. Teamwork Providing services to people, property and places are often complex; sharing our knowledge and supporting each other will help us to provide better services. We are a Group of companies, with each dependent upon each other for its success. We must understand and take into account the needs and priorities of our colleagues in other teams and companies. Ambition and Dynamism Our ambition has no bounds and is reflected in our determination to succeed. We must not be afraid to fail; accepting challenges and managing risks - nothing is too difficult. A growing company is a dynamic and fast paced one where change is welcomed and opportunities are abundant. Openness and Honesty We share information freely and keep customers and colleagues well informed. If we get it wrong, we say so immediately and put it right. We are receptive to feedback and new ideas and seek out innovative ways to improve how we do things. Director of Business Transformation recruitment pack Page 8

9 Leadership team Group CEO Exec Director Operations & Customer Services Exec Director M&Y Exec Director Resources Director of Development Regional Director - Merseyside Regional Director Lancs / Wyre Director of Business Services Director of Operations Commercial Director Director of People Services Director of Communications Regional Director Manchester / Cheshire Director of Housing & Health Director of Business Assurance Director of Finance Director of Asset Delivery & Investment Director of ICT Director of Business Transformation Director of Business Transformation recruitment pack Page 9

10 Role profile Overview Title Director of Business Transformation Department Business Transformation Reports to Executive Director of Resources Job Level 1 Job purpose To lead and motivate a multi-disciplined team to oversee and co-ordinate organisational transformation through effective use of business intelligence, programme management, performance management, and maximising value for money for the group through the delivery of the Group Corporate Plan. Key responsibilities Business Intelligence and Customer Insight To develop an effective approach to analysing internal and external research and data using best practice analytical tools, technology, and techniques to drive an effective evidence based approach to corporate planning and decision making. To provide effective analytical reports to draw conclusions and exercise a sound professional judgement from a range of data sources including sector-wide briefings. To ensure all outgoing business intelligence/customer, neighbourhood and community insight/performance reports are accurate, timely, and relevant to users providing appropriate context and appropriate recommendations in line and where appropriate present these to directorate teams, Executive Team and Board. To oversee the compilation of survey data to assist with strategic priorities for Regenda Homes & Redwing Living Limited using a range of survey methodologies. Programme Management To promote an effective project management methodology ensuring value for money is maximised. Director of Business Transformation recruitment pack Page 10

11 To develop and maintain effective relationships with key stakeholders across the Group, acting as a critical friend providing challenge and support to other project leads. To provide central oversight and management of the programme of projects including project update and evaluation reporting. Performance Management To develop a strong and effective approach to performance management across the Group ensuring ownership and accountability. To interpret legislation, regulatory expectations, and benchmark data relevant to area of responsibility and report to the Executive team on possible effects and solutions. To work with others to develop, implement and manage the Group s customer feedback mechanisms, monitoring effectiveness and regularly reporting results to boards and management teams. Ensure risks are effectively managed within area of responsibility. To understand and support Regenda s commitment to investing in communities and actively contribute to achieving this vision within the job role. To ensure compliance with the Group s Health and Safety policies. To undertake relevant Continuing Professional Development applicable to their professional body and be prepared to undertake training as directed by the Group. Value For Money To develop, implement and maintain an effective approach to maximising value for money through effective procurement, efficient processes and the achievement of desired outcomes. To lead the Value For Money Steering Group ensuring activities are coordinated and actions completed. To develop, implement, and maintain an effective decentralised approach to procurement that optimises cost and quality requirements across the group. To develop, implement, and maintain an effective approach to reviewing business process efficiency across the group that ensures waste is eliminated and processes are lean and efficient. To manage the reporting of progress on procurement activities, process reviews and project outcomes to the Value For Money Steering Group. To take the lead role in preparing the annual value for money statement to stakeholders. Director of Business Transformation recruitment pack Page 11

12 The post holder may be directed by their line manger to carry out other duties and responsibilities in line with his/her post, grade, skills, knowledge and experience. The right fit A list of the desired skills, experience, knowledge and personal attributes to ensure individuals are the right fit for the Company and the role is detailed below: Understand and use best practice tools and techniques to embrace innovation and ensure value for money. Relevant experience managing significant transformation programmes within a complex organisation. Possess a qualification in a discipline relevant to the post and experience at leadership level within a service industry. Excellent working knowledge of Microsoft Office products (e.g. Word, Excel, Access, Powerpoint, Visio, MS Project), and also research and analysis software. Experience of looking beyond own role and specialisms to identify ways to contribute to the wider strategic direction of the Group. Experience of preparing complex reports using a mainstream report generator program (e.g. Business Objects, Covalent). Experience of managing complexity within projects; deconstructing problems and generating a range of solutions. Experience and knowledge of project management, in depth research, report writing and presenting to Executive and Board level audiences. Experience of the design, management and analysis of customer satisfaction survey monitoring utilising a range of research methodologies and possibly having experience of survey software (e.g. SNAP). Experience of working with performance indicators and target setting and meeting deadlines in doing so. A confident, independent and effective decision maker, capable of delivering results to tight deadlines and under pressure. Resilient and robust with a positive outlook, having a dynamic and energetic personality with a high degree of personal drive. Director of Business Transformation recruitment pack Page 12

13 The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport. Our values The post holder must be able to demonstrate our values in the workplace: Customer focus High performance Efficiency and value for money Teamwork Ambition and dynamism Openness and honesty Director of Business Transformation recruitment pack Page 13