Role title Supporter Database Officer Directorate Fundraising Location Northampton Accountable to Senior Supporter Database Off Officer Travel

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1 Role title Supporter Database Officer Directorate Fundraising Location Northampton Accountable to Senior Supporter Database Off Officer Travel Occasional Accountable for N/A requirement DBS check No Core Role Anchor Level Deliver Ambition focus:6 : Building the foundations for long-term growth Hours 35 Grade E Salary Circa 25,500 per annum Contract type Permanent We are the UK s leading charity dedicated to conquering stroke. There are over 1.2 million stroke survivors in the UK. Almost two thirds have a disability and one third rely on others for help, making stroke one of the biggest causes of disability. We are continually working to improve the lives of stroke survivors and their families who deserve the very best treatment and care. We deliver amazing, life-changing support to over 60,000 stroke survivors and their families each year. We also fund research to find better treatments, campaign for better stroke care and help people understand how to spot and prevent stroke. This work is made possible by more than 4,000 talented volunteers and staff, our fantastic supporters and our strong relationships with the stroke clinical and research community. We work with integrity, demonstrating our values as one combined passionate, innovative, respectful and professional team. Together we can conquer stroke.

2 Directorate Our Fundraising Directorate plays a key role in securing two thirds of the income of the Stroke Association which funds our Research programmes, campaigns and helpline support and underpins our services supporting stroke survivor whilst covering the core costs of running the Association. Last year we raised 24m from individuals, companies, trusts and foundations and community organisations and we have specialist teams responsible for our wide range of fundraising disciplines including Legacies, Direct Marketing, Community & Events Fundraising, Corporate Partnerships and Philanthropy, as well as a Development team which supports and improves our practice. Join us and help to achieve a world free of stroke. Purpose of role Every Stroke Association role is designed to contribute towards achieving our strategic ambitions. The particular focus of this role is to help us to achieve Ambition 6: Building the foundations for long-term growth. The Supporter Database Officer is a pivotal role in supporting all fundraising and influencing activities in both maximising income generation and campaigning work to promote the aims and objectives of the Stroke Association. As a member of the Supporter Database Team you will be a key user of the association s supporter database; and will contribute to promoting its appropriate and accurate use across the association. You will actively contribute to the production of contact files for various channels and fundraising initiatives ensuring that all communications with our supporters are accurately recorded on the supporter database and comply with FRSB and GDPR. You will also support fundraising teams to maximise income by providing them with reports, dashboard and data sets. You will play an active role in promoting and encouraging the effective use of the fundraising database through providing regular formal training on the use of the supporter database to meet the needs of new starters and informally, in response to direct requests from managers and staff alike.

3 You will also support the effective and appropriate import of data from third-party suppliers to the Supporter Database, including data mapping and the design of appropriate import processes. Key responsibilities of role Responsibility areas Performance Indicators Key Competencies To develop a comprehensive and in depth knowledge of the fundraising database and ensure the knowledge is updated and current at all times. Personal development objective Open-minded To deliver data selections for fundraising activity to support increased income generation and supporter retention, ensuring communications are delivered to agreed SLA s To provide database analysis and technical expertise to fundraising managers and staff to help them maximise the impact from the supporter database on their fundraising activities. Provide high quality support to database users within agreed time frames. To ensure that the database receives regular data quality audits and any inputting irregularities are corrected promptly. To support the development of the team process document library, ensuring all processes are accurate and up to date. Undertake the import and export of data to and from external suppliers; in and out of the supporter database. Fundraising Teams meeting Income Generation Targets Increased Income Generation Customer enquiries are managed within agreed timeframe Key Quality Indicators, Data Integrity Reporting Framework Every team member can cover every aspect of work Reconciliation with Finance, KPI reports Change readiness, Continuous improvement and innovation Customer focus

4 Mandatory responsibilities of role To undertake any other duties commensurate with the purpose and remit of the post. Responsibility areas Performance Indicators Key Competencies To ensure that you manage and develop your own and your team s performance Evidenced attendance at personal training and regional events Managing and Developing performance. Leadership All mandatory training is completed Performance and Development Review completed to standard. To follow the Stroke Association s policies and procedures Familiar with competency framework including values, mission and vision. Accessed and read the Staff Handbook and any relevant policies and procedures to your role. Willing to travel during the course of your duties with possible overnight stays away from home. Managing and Developing performance Change Readiness Open-minded To contribute to any project work as required. Examples of project work. Collaboration Business Acumen Continuous Improvement and Innovation

5 Person specification Education A relevant degree and/or relevant qualification/formal training in a relevant area Willingness to undertake training and personal development / Experience Practical experience of using a relational customer/supporter database Experienced within a business environment in use of all MS Office applications Experience of drafting reports providing explanations of complex processes and tasks. Experience of analysing and interpreting data using MS Excel and / or SQL or Similar Experience of working in a direct marketing environment Experience of ThankQ software Skills and abilities Ability to communicate effectively face to face, in writing, by , on the telephone, including public speaking. Ability to demonstrate initiative and problem solving skills Ability to plan ahead, organise a busy workload and prioritise tasks to meet tight deadlines

6 Ability to demonstrate thoroughness and accuracy in your approach to work. Ability to work collaboratively and build effective internal and external relationships Effective communication skills at all levels Proven ability to analyse large datasets and provide reports in response to enquiries from colleagues and other teams. To be committed to the principles of equal opportunities and diversity To commit to the vision and mission of the Association To have an understanding of stroke This information will be used as part of the shortlisting process.