ACCOUNTS RECEIVABLE OFFICER POSITION DESCRIPTION

Transcription

1 ACCOUNTS RECEIVABLE OFFICER POSITION DESCRIPTION Position Title: Responsible To: Council Program: Accounts Receivable Officer Accounts Receivable Supervisor Finance & Businesses Classification Level: Salaried, Level 3 Overview of Program The Finance & Businesses Program will ensure public resources and assets fund long term financially sustainable outcomes while maximising opportunities through responsible risk management. Key Relationships / Interactions Internal External Associate Director, Finance & Businesses Staff members across the Customer Program Staff members across the Information Management Program Staff members across the Finance & Businesses Program Adelaide City Council (ACC) staff members across all portfolios and programs Debt Collection Agencies Government Agencies Debtors Training providers

2 Primary Purpose Responsibilities As part of the Finance & Businesses Program the Accounts Receivable Officer will; Follow and maintain best practice debt collection processes in accordance with ACC s Debt Collection Policy/ Procedures and the SA Local Government Act Communicate with internal and external customers to ensure that risk is minimised and debts are collected on the Accounts Receivable Debtors & Rates Ledger. The Accounts Receivable Officer is responsible for; Operating and maintaining of the debtors ledger for Council including Rates, Licensing and other program debtors. Monitoring customer account details for non-payments, delayed payments, and disputes. Making contact with external customers to ensure they have the information regarding all outstanding balances (including rates, licensing, and program debtors) and that the outstanding balances are paid within payment terms. Liaising with internal and external customers to ensure that the ageing of the debtors ledger is kept within KPI targets. Generate age analysis reporting to assist with collection of debts and debtor information. Issuing of debtor statements, reminders, and final notices as required. Actioning any incoming queries and request, such as sending copies of invoices, allocating unapplied receipts or credits, investigating any disputes. Actioning any debts that are deemed as high risk for referral to our debt collection agency. Actioning any bad debts for write off in preparing a memo and supporting documentation to forward to the Accounts Receivable Supervisor for review Participating in regular monthly reviews of debtors ledger to provide update and advise for action Being aware and knowledgeable of the ACC s integrated business plan and the specific goals set out for this role to achieve Updating all procedural documentation relating to the Accounts Receivable Officers role specifications. Workplace Health and Safety & Additional Responsibilities All employees are also responsible for; Complying with the Local Government Code of Conduct for Council Employees at all times. Supporting the application of and demonstrably engaging in the ACC s Equal Employment Opportunity, cultural diversity and ethical practice policies. Taking reasonable care to ensure their own safety and not placing others at risk by any act or omission. Attending WHS training and following instructions and advice provided. Complying with the requirements of the ACC WHS management system. Using and caring for equipment, including personal protective equipment, as instructed. Not intentionally or recklessly interfering with or misusing workplace equipment and supplies in a manner that could adversely affect health, safety or welfare in the workplace. Salaried - Accounts Receivable Officer - June PD DRAFT Page 2

3 Selection Criteria Candidates should ensure that their application clearly demonstrates their ability to meet the Criteria detailed below. Qualifications Formal tertiary qualification is not essential. Secondary education to at least year 12 and/or commensurate demonstrated experience in lieu of formal qualifications. Desirable Financial Skills & Acumen Understanding of general accounting principles and practices Technical Knowledge & Experience Innovation & Initiative Resource Management & Decision Making Professional Development Customer Commitment & Integrity Collaboration & Communication Administrative Skills Government Experience Experience in management of Debtors Systems in a medium to large organisation. Ability to think strategically, develop creative solutions and achieve outcomes that advance the Council s objectives. Ability to prioritise and be flexible when responding to changing priorities and demands. A commitment to ongoing professional development and continuous learning. A commitment to internal and external customers demonstrated through the provision of timely, reliable and expert advice on matters within area of responsibility. Substantial ability to build positive relationships and communicate with all levels of management and staff, both verbally and in writing. Excellent written and verbal communications skills when translating and presenting technical data. An awareness of Occupational Health Safety & Welfare issues, standards and actions in the work place. Demonstrated time management and prioritisation skills. Have a general knowledge of the internal workings of local Government financial operations. Desirable Salaried - Accounts Receivable Officer - June PD DRAFT Page 3

4 Our Values Our values will guide us towards becoming a stronger, more effective organisation with a positive and mutually beneficial work environment for everyone. Achievement Deliver what matters Ensure clarity of direction and unity of purpose Inspire excellence and strive for outstanding results Collaboration Work together to build successful teams and partnerships Be open, inclusive, and share knowledge Seek, provide and act on feedback Customer Commitment Know your customers and put them first Listen to and understand customer needs Be responsive, close the loop and deliver on promises Integrity Own your actions, successes and mistakes Act with transparency, honesty and respect Do what you say you will do Innovation Look for ways to improve and create positive change Think broadly and take a wider viewpoint Be responsive to new ideas and opportunities Salaried - Accounts Receivable Officer - June PD DRAFT Page 4

5 Special Conditions Performance will be based upon the delivery of the agreed goals recorded in your Performance Review documentation. Some out of hours work may be required in order to meet the requirement of the role. Physical Demands Task Work Area Physical Demand Rating Office Workstation Various Very Light Work The below table summarises the physical demands of this role. Physical Demand N O F C Description Sitting Ergonomic adjustable chair Critical Range of Motion: Shoulder to 90 Accessing folders, p/copier, flexion. Standing talking to others Lift Capacity: Up to 2kg (ream of paper). Meeting with others, moving Walking between rooms Push / Pull Force: N/A Climbing Option to take the stairs Shift Duration: 7.5 hrs to 8 hrs Stooping Bending Environmental Factors: Indoor. Carpet in Reaching down to low shelves, most offices. Lift access in most buildings. p/copier Kneeling Squatting Crawling Reaching down to low shelves, p/copier Gripping Mouse, stationary, phone Forward Reach Overhead Reach Lift Carry Push / Pull Typing, using the mouse, phone usage Light items, folders, paper and documents Short distances with in the building /office N = Never, O = Occasional (1 33%), F = Frequent (34 66%), C = Constant (67 100%) Task Rotation: tasks are varied by the worker. Pause exercises, stretches and standing up are self-directed by the worker. Workers can alternate sides with the computer mouse. Breaks: 0:15 minute tea break, 0:30 meal break PPE: Office attire and appropriate footwear. Agreement This Position Description is only descriptive of the type of duties to be undertaken by your during your employment and you accept the Corporation may require you to carry out any duties which are within your skills and competence. ** Electronic Offer** By accepting your letter of offer electronically you are agreeing to the work profile / job description attached to your offer. Salaried - Accounts Receivable Officer - June PD DRAFT Page 5

6 Manager / Team Leader Signature Date / / Manager / Team Leader Name Employee Signature Date / / Employee Name Salaried - Accounts Receivable Officer - June PD DRAFT Page 6