Position Description. 3. Overview and Objectives of the Position:

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1 Position Description Title: Front Desk Business Division: Responsible to: SAE Milan (Italy) Campus Manager 1. Organisation Background: Navitas Limited, of which SAE is a division, was founded in 1994 and is a leading global education provider that offers an extensive range of educational services for students and professionals including university programs, English language training and settlement services, creative media education, workforce education and student recruitment. Navitas operates across three Divisions, University Programs, Professional and English Programs and SAE. SAE which was acquired by Navitas Limited in 2011 is the world s leading educator in creative media industries. Established in 1976, it now spans the globe with 53 campuses in 27 countries. SAE provides education services to over 10,000 students and employs approximately 1500 staff. 2. SAE Culture Students come from diverse social, cultural, educational and artistic backgrounds, with different personalities and experiences. It is our goal to embrace those differences and to allow each and every student to develop their own individual style and apply it to the industry skills taught at SAE. Our ultimate goal is to prepare the students for a realistic work environment making the course, facilities, lecturers as well as the atmosphere as close to the real world working environment as possible. 3. Overview and Objectives of the Position: The Front Desk role is usually the first point of contact with a campus and should therefore provide friendly attention to customers and providers. This function will take care of a number of administration tasks, providing support to several departments of the campus, stationery orders and inventory and support local admissions & recruitment activities. 4. Key Relationships: i. Campus Management ii. Academic Team iii. Marketing & Recruitment Team iv. Administrative and Finance Team v. Students 5. Key accountabilities that are part of the role:

2 General The primary responsibility of this role is to answer all incoming phone calls and visitors to the campus. The role will then route/direct the calls and/or visitors to the appropriate person/role. It is imperative to greet all prospective students, current students and visitors in a positive and professional manner. Another important task will be to support National Recruitment Officer in different recruitment and admissions actions. The Front Desk will work under the direction of the nominated manager to meet specific guidelines and requirements for effective handling of the front desk activities. i. Front desk (telephone, fax and ) ii. Recruitment activities iii. Admissions Activities iv. Post and purchase orders v. General student administration vi. Stationery and merchandising stock Core Tasks vii. Ensure a friendly attention to customers and providers viii. Efficient handling of campus communications (telephone, fax and ) ix. Efficient day to day handling of student and inquirer administration x. Provide efficient support during recruitment activities xi. Appropriate management of the admission process or delegated recruitment tasks (follow up of candidates with relevant documentation, process enrolments, etc. ) xii. Ensure that post and purchase orders are carried out efficiently and timely xiii. Reporting to the appointed manager timely and precisely xiv. Answering phone calls and dealing with or directing the calls as appropriate. xv. Carrying out and keeping current student records through hardcopy filing systems and CAS records in accordance with the guidelines and requirements as set by Management xvi. Actively monitor CAS and insert relevant information as follows: a. Recording new applicants on CAS b. Processing application forms c. Completing the application checklist for each applicant d. Following up applicants for missing documents e. Issuing offer letters xvii. Providing support and fulfilling of any other relevant tasks as requested by the line manager or campus manager. xviii. Answering and/or forwarding as appropriate s to the generic SAE Milan account 6. Key Performance Indicators:

3 The review of this role would be performed by the appointed manager and would be based on the following KPIs. KPIs indicated with a dash (-) will be monitored via student surveys. Other KPIs will be based on peer feedback, management observations and student evaluation forms: i. Adequate maintenance of stationary inventory ii. Convertion rate tours/enrolments iii. Post and courier services handled timely and communicated accordingly iv. Understanding of campus policies and procedures v. Survey rating (Student satisfaction) - vi. Reception has attendance at all times and calls are answered and redirected in a timely manner (minimal calls going to off-duty position). vii. Adequate and efficient management of administrative works 7. Selection Criteria: Essential: viii. Proven experience in customer relations (front desk, help desk, etc.) ix. Friendly, communicative character x. Confident, friendly and approachable manner xi. Positive customer service attitude xii. Good literacy and numeracy skills xiii. Ability to remain calm and prioritise when faced with multiple conflicting demands xiv. Highly organised and proactive approach to their work xv. Demonstrable abilities with Office suite or Mac environment xvi. Attention to detail in all aspects of duties xvii. Local language plus written and spoken English xviii. Full working right for Italy. Desirable: xix. Six months (or more) career school experience xx. SAE graduate and/or SAE experience will be highly valued

4 Front Desk 6,000 8,000 (depending on qualification and experience) Part time, Fixed Term Milan (Italy) SAE is part of the Navitas Group, which is a diversified global education provider that offers an extensive range of educational services for students and professionals including university programs, language training, workforce education and student recruitment. The Front Desk role is usually the first point of contact with a campus and should therefore provide friendly attention to customers and providers. This function will take care of a number of administration tasks, providing support to several departments of the campus, stationery orders and inventory and support local admissions & recruitment activities. Essential Criteria The advert is intended for applicants within a legally protected status in according with the law 68/99 Proven experience in customer relations (front desk, help desk, etc.) Friendly, communicative character Confident, friendly and approachable manner Positive customer service attitude Good literacy and numeracy skills Ability to remain calm and prioritise when faced with multiple conflicting demands Highly organised and proactive approach to their work Demonstrable abilities with Office suite, Google docs and Mac environment Attention to detail in all aspects of duties Local language plus written and spoken English Desirable Criteria Six months (or more) career school experience SAE graduate and/or SAE experience will be highly valued Further Information can be found in the attached Position Description. What we offer An attractive remuneration package will be negotiated with the successful candidate. SAE offers outstanding longterm career opportunities within Europe and is an equal opportunity employer. Enquiries and applications, including a Job Application Form, cover letter clearly addressing the selection criteria and resume, should be sent to Federica Calarco, HRBP, at SAE-HR@navitas.com. Applications close on Friday 30st August We regret that due to the volume of the applications, only successful applicants will be contacted.

5 Job Application Form Position applied for:... Campus/Location:... Last/ Current Position:... If Internal Candidate: Navitas / UPD / SAE / other: Dates employed within Navitas from/to: Personal Details Surname:... Name:... Current Address:... Preferred number... Preferred contact time:... address:... Citizenship:... Work Visa Status:... Application Details Where did you see the job advert?.. Did you know about Navitas / SAE prior to submitting your application? Yes / No In what capacity.. Please note that internal applications are welcome. All applications will be treated in exactly the same manner and those short-listed for an interview will be informed of the details of their interview. In the event you are shortlisted for an interview it is important that you advise your line manager that you have reached this stage of the process. In the event that you are offered the role the recruiting manager for this role will contact you and your line manager to discuss appropriate transitional arrangements and commencement dates to ensure continuity of business prior to formalising the arrangements. Please contact GHR if you have any questions about this. Signature: Date: January 2016 Version 2