Quality Management Mock Exam. Lab for PMP Exam Prep Course Part 2 #347 Instructor: Neal L. Rowland, PMP

Transcription

1 Quality Management Mock Exam Lab for PMP Exam Prep Course Part 2 #347 Instructor: Neal L. Rowland, PMP

2 10 Practice Questions Move at Your Own Pace

3 Remember to Track your Progress

4 Question 1 You and your Project Management Team are working on analyzing the processes used in your current project. This is meant to help facilitate identifying non-valued activities that will lead to increased customer value and better workflow. What plan accomplishes this? A. Process Improvement Plan B. Quality Checklists C. Quality Assurance Plan D. Project Management Plan 2010 Neal L. Rowland 4

5 Question 2 What can you conclude from the following Run Day 1 Day 2 Day 3 Chart? A. More quality errors are occurring over time B. Day 1 has the most errors C. Less errors appear to happen later in the day D. Quality Control needs more inspections early 2010 Neal L. Rowland 5

6 Question 3 Who is responsible for quality deliverables in a project? A. The Project Manager B. The Customer C. The Project Team D. The Project Sponsor 2010 Neal L. Rowland 6

7 Question 4 Quality requires fulfillment of project requirements. The key stakeholders of a project are the primary influencers determining standards and requirements. Which of the following is the poorest example of project stakeholders? A. Quality Engineers working on your project B. You, the project manager C. Industry journalists reporting on your project D. Selected Sellers 2010 Neal L. Rowland 7

8 Question 5 Which is an input to the Plan Quality process? A. Quality metrics B. Quality Management Plan C. Quality audits D. Organizational process assets 2010 Neal L. Rowland 8

9 Question 6 The project CV is outside your UCL set for the project. What is your best action? A. B. C. D. Establish an assignable cause for this variance being out of control Increase the budget Update the cost baseline to reflect the new data Report to the Customer the cost variance 2010 Neal L. Rowland 9

10 Question 7 NASCAR racing has developed a series of quality checklists and audits for ensuring safety on the track. The Pit Manager is reviewing the checklist and has found a defect in the race car tires. In the context of Project Management, the activity that the Pit Manager is conducting is part of: A. Performing Quality Control by identifying defects in the race car tires that have caused dangers to other race car drivers B. Direct and Manage Project Execution doing his duty as a Pit Manager, since NASCAR has instructed him to do so C. Planning the safety checklist as mandated by NASCAR D. Performing Quality Assurance to ensure that the car tires worked as designed. Recording defects on the checklist and performing the audits will provide valuable safety information 2010 Neal L. Rowland 10

11 Question 8 Monitoring your quality deliverables for your large IT project, you notice that much of your work is being accomplished by a small fraction of your project team. This revelation coincides with whose theory? A. Ishikawa principle that management is responsible for 85% of quality work and their effects B. Pareto principle that 80% of the work is from 20% of the most motivated employees C. McGregor principle that quality deliverables are the project team s responsibility D. Maslow principle that a small fraction of a project team can lead a project if properly motivated 2010 Neal L. Rowland 11

12 Question 9 You are a project manager for a new seat design for Ford Motor. Deadlines are approaching quickly. To ensure you meet predetermined dates, you eliminate planned quality checks. What may be the effect? A. Very little since you have planned well and customer deadlines are important B. Customer satisfaction will be high since you have proven to reliable when meeting project schedule demands C. Quality control audits will be increased to check for defects D. Customer satisfaction will be low since quality has been compromised 2010 Neal L. Rowland 12

13 Question 10 In terms of quality management, tolerance refers to the specified range of acceptable results. How does tolerance differ from control limits? A. Control limits and tolerance are synonyms B. Control limits are metrics for keeping errors out of hands of customers C. Control limits are boundaries of results conforming or not conforming D. Control limits are thresholds, which can indicate whether a process is out of control 2010 Neal L. Rowland 13

14 Let s check your answers 2010 Neal L. Rowland 14