Emotional Intelligence and Mentoring

Transcription

1 Emotional Intelligence and Mentoring Ann Shannon consulting

2 Emotional Intelligence was originally proposed to underlie Psychological well-being Life satisfaction The quality of interpersonal relationships, socially, romantically and at work Academic and workplace success

3 Emotional Intelligence Unlike personality and intelligence which are relatively fixed throughout most of life EI has been described as something that can be taughtlearnt and therefore improved. Unlike IQ, EI places people in a category from which they can grow

4 EI has been proposed to impact Effective networking Listening and oral communication skills; Conflict management Stress management and adaptability Teamwork effectiveness Negotiating skills Leadership

5 EI coincides a shift in public sentiment about the role and impact of emotions in the workplace The workplace is not an emotion free zone - people predominantly think and act at work because of the way they feel rather than on rationality alone. Employees now have expectations that their own emotions need to be perceived, understood, regulated and managed at work in a professional and educated manner. Employees are more than ever before, looking for ways of better regulating and managing their own emotions at work!

6 GENOS Emotional Intelligence 1. Emotional Self Awareness Is the skill of perceiving and understanding one s emotions 2. Emotional Expression Is the skill of effectively expressing one s own emotions 3. Emotional Awareness of Others Is the skill of perceiving and understanding others emotions 4. Emotional Reasoning Is the skill of using emotional information (from yourself and others) in reasoning, planning and decision-making 5. Emotional Self-Management Is the skill of effectively managing your own emotions 6. Emotional Management of Others Is the skill of influencing the moods and emotions of others 7. Emotional Control Is the skill of effectively controlling emotions that you experience.

7 The Genos model of Workplace Emotional Intelligence

8 7 strategies to enhance your EI Each day: 1. listen to your intuition it is your guide towards how to act 2. talk more with others 3. find out what motivates others it may motivate you 4. clearly communicate your expectations 5. set small, achievable goals 6. plan for others to succeed, and 7. Remember point 1 - notice when you default from high impact People Passion!

9 As a leader how effective is your emotional intelligence? Are you aware of your own emotions when dealing with your team or key stakeholders? Do your express them appropriately? That is, do you build relationship through your own body language, facial expressions, tone of voice etc. Can you recognise the emotions of the other person? Does this data impact your decisions and by how much? When you re having a down day, can you pick yourself up and project a positive image? How well do you control your emotions when your buttons are pushed or are you seen as a robot?

10 As a leader how effective is your emotional intelligence? Are you aware of your own emotions when dealing with your team or key stakeholders? Do your express them appropriately? That is, do you build relationship through your own body language, facial expressions, tone of voice etc. Can you recognise the emotions of the other person? Does this data impact your decisions and by how much? When you re having a down day, can you pick yourself up and project a positive image? How well do you control your emotions when your buttons are pushed or are you seen as a robot?