Principal Business Analyst

Transcription

1 Principal Business Analyst Leadership level Leading Others Job level 5 Job family Division / department Reports to manager job title Number of direct reports Financial accountabilities Key relationships Location of role IT IT@AMP Shared Services Business Analyst Practice Leader Subject to project size, scale and complexity Greater than 5 direct reports Subject to project size, scale and complexity Expense and revenue management for domain Project: Project Sponsors, Steering Committees, Program/Project Managers, Business Unit Managers/Leaders, Consultants, Key Project Stakeholders, Business Analysts, Change Managers, Test Managers, Application Designers/Developers, Business SME s, Implementation managers, & IT architects Practice: Practice Leaders, Business Analysis Practice Leadership, Business Analysis Community Members, & Program Management Offices Sydney ( Subject to project requirements) The AMP Promise & Our Strategy to Help AMP s vision is to be Australia s and New Zealand s favourite financial services company by Our company was founded in 1849 on a simple promise - to provide financial security so people could live with dignity. Our promise is to help people own tomorrow. Helping people: it s why we began more than 160 years ago, and why we continue. Helping people own tomorrow is a powerful purpose. It has the capacity to make us the company that so many people trust and recommend that we become Australia s and New Zealand s favourite financial services company. That s what we are aiming for by 2020.

2 AMP s Culture Bringing our Promise to life Our Promise is help people own tomorrow, and our Practices bring our Promise and customer experience to life. AMP s six simple practices were formed from really listening to our customers, and they define the way we work together to help our customers. They inform our thinking, actions and decisions; the design of every offer, process and system; and every customer experience. Together, the six AMP practices describe how we work at AMP to deliver the experience our customers want: Our customers are at the core of AMP s culture. We believe that what s best for our customer is what is best for our business. We have profound empathy for our customers. We deeply understand their needs, goals, challenges and hopes. We re obsessed with helping our customers live their best life, because that s how we define our own success. AMP employees understand how their work contributes to the strategy and creates customer value. Professionalism and integrity are core to the way we work, we collaborate across the business in service of our customer. We eliminate non-value work that doesen t align and quickly learn and adapt to achieve better outcomes.

3 The function sits within AMP s Group Functions and is the technical hub of AMP, partnering with AMP business units to design, deliver and manage innovative technology solutions that meet the current and future needs of customers. Our vision is to be recognised as AMP's technology innovators and integrators, applying world-class best practice standards and processes. The IT@AMP team is talented and they seek to recruit passionate and skilled people who want to achieve their best. Our high performance culture recognises and rewards people for their contribution and enables them to develop and grow their skills and capabilities in-line with their career goals. Our strategy focuses on four pillars: Our Customers, Agility, Efficiency and our People & Partners Purpose of the team Shared Services deliver, manage and govern technology systems and solutions that support all internal business units as well as managing Projects across AMP. Our core areas of focus include driving project success, ensuring appropriate security of IT assets, governance and delivering solutions to enable the business to grow. Projects@AMP vision is to be The project partner of choice to deliver quality business outcomes. The Projects@AMP team is talented and they seek to recruit passionate and skilled people who want to achieve their best. Their high performance culture recognises and rewards people for their contribution and enables them to develop and grow their skills and capabilities in-line with their career goals. Projects@AMP cultivates a culture of innovation and continually explores new ways to do business, making it an exciting place to work.

4 Purpose of the role A Principal Business Analyst is a very experienced practitioner with effective leadership capability who is responsible for directing analysis discipline and activities in their domain. The Principal Business Analyst may also perform hands-on analysis on a broad range of projects and will be responsible for the quality output of work products produced within their domain. A Principal Business Analyst is an expert in and will champion the AMP Business Analysis methodology and tools. Main focus areas Areas of focus Business value Drive to ensure the team to focus on what creates true business value for AMP and maximising the value delivered from any given initiative. Ensuring alignment of business outcomes to strategic intent Collaboration with other Principal Business Analysts to ensure that cross domains the solutions are cohesive and provide for the best customer experience, i.e. safe guarding against silo thinking Contribute to business case development by framing the problem and participants, understanding the customer needs and market conditions and defining prototype solutions that derive optimal value for the business Mediate within project(s) assigned to the domain to resolve cross stakeholder issues that will compromise integrity of the business operating model and which may erode the value proposition ie. work to contain scope. Analyse benefits and prioritise areas of business value for proposed solution options, including viable options that have been shortlisted Contribute to the benefits realisation plan, including the evaluation criteria Ensures that any gaps between the project outcomes and the desired business outcomes is known and communicated to customer/stakeholder in a timely manner. Leadership - Thought - Team - Value to enterprise - Change Manage Business Analysts of all levels (Senior BAs, Business Analysts and Associate BAs in project delivery/ outcomes and Line Management (Permanent & Contractor) for the domain Lead the domain aligned BA team to collaboratively define business solutions, business processes, business rules and requirements which support organisational goals, business strategies and the delivery of business value Business Solution/Process Design: Ensure the design of the Business Solution and End to End Business Processes deliver the agreed business outcome and customer experience.

5 Areas of focus Analysis planning and management: Manage business analysis activities while remaining flexible to changing requirements and project deadlines. Pro-actively monitor analysis deliverables to identify and mitigate potential issues. Produce and /or Sign off Business Analysis estimates, strategies and plans across own domain. Implement quality/checkpoint/peer reviews. Requirements elicitation: Guide the domain aligned BA team to use a variety of elicitation techniques to collect requirements from stakeholders efficiently. Requirements management: Ensure requirements produced within the Domain aligned BA team are traceable and align to enable the business processes. Determine how to best tailor the implementation of the Business Analysis approach on projects based on the classification of the project (e.g. based risk profile, complexity, project lifecycle methodology, etc.) Create a positive and constructive group environment, maintaining the group focus toward stated goals and be responsible for leading the BA domain team to be commercially viable. Relationships Forge effective, trusted working relationships with key stakeholders in the business domain so that you become the Business Owner s go to person in Business Analysis services and shaper of the business solutions and delivery approaches. Communicate effectively, translating complex and ambiguous issues into a practical language pitched to reflect the level of understanding and interest of the recipients Influence effectively - negotiating optimum results by ensuring that all key concerns and issues are aired, focusing attention on the business interest to find common ground Actively co-manage with the project manager the risk and issue management process by identifying, reporting and managing risks and resolving issues Be the primary Business Analyst Practice contact and point of escalation for Business Owner and stakeholders in domain Handle the complexity of competing organisational objectives and work around them to achieve commonality of purpose. Resourcing Develop domain aligned team of Senior BAs and Manage the request/search/interview/placement process for all BA roles required within the domain Create a development climate where opportunities are generated and individual development is recognised and rewarded

6 BAs Areas of focus Conduct 6 monthly performance reviews for direct reports including performance, HR, line management (Julia comment separate comment) Coach Business Analysts to improve overall organisational Business Analysis capability Assume the role of mentor to others in adopting and implementing long term agreed development plans which align with the BA Practice strategic organisational direction Create and manage the Business Analysis knowledge base as an asset within the responsible domain. Ensure the knowledge base is shared, used and maintained by the project community. Continuous improvement Provide thought leadership to ensure that the Business Analysis Practice remains relevant and a valuable asset to IT@AMP and the broader AMP. Implement initiatives with the team to drive a continual focus on improvements of services within the BA Practice. Building a community of shared knowledge and lessons learnt Improve the Business Analyst career development framework and uplift capability including role definition, skill definition, capability assessment, learning and development Establish, define deploy and recommend continuous improvement of the Business Analysis methodology, documentation, framework, processes and tools and champion the changes within the practice Maintain a personal skill base, performance standard and personal profile that facilitates the achievement of the individual utilisation target and billable fee rate. Lead and manage team members to do same.

7 Role specific capabilities In addition to Senior BA experience: Tertiary qualifications or equivalent experience with a minimum of 7 years experience in Business Analysis of which at least 4years have been at a senior or lead BA level. Experience to working in a large, complex environments and in dealing a diverse range of stakeholders Experienced in effectively interacting with, communicating to and managing expectations of executive and senior management Experience in designing and improving business processes, business process architectures and business solutions/business operating models. Experienced in leading and managing resources Depth of Experience to a variety of Project life-cycle approaches including waterfall, iterative and agile including techniques relevant to each and in particular including; facilitation of workshops, collaboration, lean approaches, Human Centred Design, Product Evaluation. Experienced in selecting the appropriate project lifecycle approach for a particular project profile. Demonstrate a thorough understanding of key tools, techniques and concepts behind project and change management and apply them to deliver required outcomes. Leadership capabilities Thinks & acts strategically Builds strategic networks Values & includes others Fosters innovation Leads change Influences Business acumen Shapes performance Develops self and others

8 Experience required Skills Problem Framing Exploration and ideation Team work / collaboration Influencing Leadership The ability to focus on what creates value for the organisation and to maximise the value of the work to ensure value add to the business Able to elicit information and analyse using a variety of tools and techniques. Guided by the Business Analysis Practice Methodology Able to identify trends, correlations and outliers in data. Able to structure information using models that enables performance to be analysed and optimised. Able to apply key business analysis stages: Planning, Elicitation, Analysis, Documentation, Validation, Quality Assurance design of solution. Hypothesis generation and testing skills and how to learn from results Data driven development of opportunity areas and how to prioritise opportunities to feed into design Low fidelity prototyping skills to translate concepts into tangible concepts Effective at building harmonious relationships, encourages cross team cooperation by identifying common objectives and promoting the benefits of a participative approach. Fosters cooperation and collaboration within team by demonstrating an understanding of contrasting individual styles. Persuades others by providing clear reasons, facts, options and explanations of benefits and costs. Finds out other's concerns in advance. Negotiates an optimum result by ensuring that all key concerns and issues are aired, focusing attention on the business interest to find common ground. Strong negotiation skills and critical thinking Assumes the role of mentor to others in adopting and implementing long term agreed development plans which align with strategic organisational direction. Lead, inspire, motivate and support Projects@AMP capability and culture. Displaying values such as Thought leadership, influences, empowering others, develops others, adaptable to change, open and clear communication, leads changes, fosters innovation Support BA s in preparing, delivering and presenting BA strategies and plans, back fill absent BA if required Establish, support and promote team culture within Business Analysis and Projects@AMP and be the role model for AMP Behaviours

9 Skills Effective communication Facilitation Continuous quality improvement / Change orientation General Able to create clear structured presentations and reports (written, numerical, charting and diagrammatic) for various audiences and for distinct purposes. Able to present fluent and structured communication, interpreting and evaluating information to highlight important elements. Promotes understanding by modifying content to target audience and in light of recipient feedback Can effectively plan and chair a workshop meeting agreed objectives. Can apply a range of workshop techniques to provoke thinking and manage the stakeholders and maximise effective participation. Continually seeks new information and ideas on how the Domain aligned BA team and wider BA Practice can be improved and communicates these ideas to others. General awareness of how to embed the philosophy of taking customer value based approaches to design and development by using techniques to see, feel or act out options General awareness of how to engage with the standard go to market process to take things to market and how decisions get made in this process Increased awareness of how to embed learnings acquitted throughout design and delivery process Knowledge System knowledge Business Process knowledge Business knowledge Industry knowledge Project delivery frameworks Description Demonstrates a sound knowledge of systems and core functionality across product, process, distribution and management within their domain Demonstrates a sound knowledge of core, support and management business processes within their domain Demonstrates a sound knowledge of business operations, including product offerings, distribution networks and internal operations within their domain Stays connected with Financial Services and Business Analysis industry developments across disciplines and works with key stakeholders to understand their possible application into AMP Apply and support project and BA Practice methodology and tools Qualification/s required Tertiary qualifications or equivalent experience with a minimum of 7 years experience in Business Analysis of which at least 4years have been at a senior or lead BA level.