Service Manager Laboratory Clinical Services Division

Transcription

1 POSITION DESCRIPTION Service Manager Laboratory Clinical Services Division Position Holder's Name : Position Holder's Signature :... Manager / Supervisor's Name : Brad Healey, General Manager, Medicine Manager / Supervisor's Signature :... Date :... Document ID: Obtain from Objective Version: 1.0 Department: Laboratory Services Last Updated: 7/5/14 Document Owner: Brad Healey Next Review Date: 1/5/15 Approved by: Name of Approval Group/Committee Date First Issued: dd/mm/yyyy Counties Manukau District Health Board

2 PURPOSE OF THE POSITION To provide inspirational leadership for, and foster collaborative teamwork within the Laboratory Service of CMDHB. To participate in the strategic planning of services both locally and regionally. To ensure the effective operation of the Laboratory Service through the effective management of resources, including staff, in line with clinical care objectives and goals of service. To meet the business objectives of the Laboratory Service by delivering on all contractual service requirements. To deliver the Service s required outcomes through the active engagement in partnership with the Clinical Director and the subspecialty Clinical Heads. PLACE IN THE ORGANISATION Please see Appendix 1 NATURE AND SCOPE OF RESPONSIBILITIES KEY TASKS EXPECTED OUTCOMES Planning Provides proactive contribution to service wide strategic planning and development including delivering outcomes required to support service and DHB planning process. Plans, develops and communicates the strategic business plans and aligned annual budgets for the service. Ensures that customer services are consulted and their expectations confirmed and modified as a basis for planning service delivery. Plans laboratory services to ensure they are appropriate to meet the needs of the Counties Manukau DHB population within funding constraints. Develops appropriate workforce development plans in conjunction with the organisation s direction and expectations, relating to each professional group within the service. This includes benchmarking, FTE establishment and balance between professional groups in line with service delivery and professional trends. Develops sustainable capital expenditure plans in accordance with organisational expectations. Page 2 of 9

3 KEY TASKS Service Delivery and Relationship Management EXPECTED OUTCOMES Encourages cohesive and collaborative teamwork Communicates, clarifies and promotes corporate policies, procedures and business objectives to staff. Communicates department/service goals and advocates for these to be included in the wider business objectives. Ensures service delivery decision-making processes involve all relevant members of the multi-disciplinary team Fosters strong client relationships with all users of the Laboratory Service (internal and external) Keeps track of delegated assignments and projects. Effective control systems mean no surprises and no let downs because progress, trends and changes are traced, monitored and reported. Negotiates and resolves service delivery issues Contributes to the development of Service Level Agreements between the Laboratory and its key stakeholders. Ensures the General Manager and Customer services receive timely information regarding laboratory services. Financial Ensures provision of an efficient and effective service by managing physical and financial resources within budgeted limits and in accordance with company policy and growth expectations. Ensures the achievement of objectives by regularly monitoring progress and taking corrective action, where necessary. Leads the budget process for the laboratory services in consultation with the Clinical Director, Clinical Heads, Team Leaders and Business Manager. Ensures financial constraints are understood, and clearly communicated within the service. Facilitates and resolves prioritization issues inter and intra service. Risk Management (including the Health and Safety in Employment Act 1992) Develops and maintains a Risk Management plan for the Laboratory Service, in conjunction with the Service s direct reports. Ensures that Workplace Health & Safety hazards are identified, minimised and reported, including self management of hazards where appropriate. Ensures that a Risk Register is maintained and reviewed regularly by the Laboratory Management Team. Page 3 of 9

4 KEY TASKS Human Resource and Staff Management EXPECTED OUTCOMES Leads and develops competent, motivated and well trained staff who are focussed on providing the best possible patient care, by agreeing accountabilities and standards of performance, regularly providing feedback, taking corrective action as appropriate, and acknowledging good performance. Ensures annual performance processes are undertaken according to organisational policy and in conjunction with the relevant professional leader (ie. Clinical Director and Clinical Heads, Team Leaders). Ensures professional development opportunities which are relevant to role, scope of practice and professional trends are available for laboratory staff. Develops and implements succession plans, particularly for key staff. Actively engages with Unions in partnership with Human Resource Manager. Ensures that rostering matches need (within financial constraints) Accreditation Maintains IANZ accreditation of the Laboratory Service. Oversees accreditation process within the Laboratory. Medicine Management team Positively contributes to the strategic planning of Medicine Management Team and where appropriate other provider services. Implements and promotes the strategy, mission and values of CMDHB in all activities. Fosters good cooperation with other service managers and members of the Medicine Management Team. Change Management Works in partnership with clinicians and other staff on the effective management of change in the Laboratory Service. Identifies and leads quality improvement initiatives as they pertain to the Laboratory Service. Ensures that structures, systems and processes are aligned to enable, support and reinforce effective business performance. Cultural competency Successfully identifies the needs of the CMDHB multicultural client base, including compliance with the Treaty of Waitangi, by demonstrating a serious commitment to partnership. Statutory Requirements Ensures the service meets all statutory, regulatory and contractual obligations and complies with all CMDHB policies and procedures including financial reporting, occupational health & safety and human resource policies. Page 4 of 9

5 KEY TASKS EXPECTED OUTCOMES Continuous Quality Improvement Ensures and demonstrates a serious commitment to continuous quality improvement by identifying, developing and disseminating new initiatives and ideas which support CMDHBs organisational strategy and enhance patient care. Adopts and maintains a proactive awareness of current market place for laboratory technology and staffing trends in order to maximise opportunities and minimise risks. Regional Service Development Ensures a regional approach is taken in planning and provision of services. Customer Satisfaction Ensures that customers of the Laboratory Service report favourably about all aspects of the service as far as they are modifiable by the service. Personal/Professional Development Establishes with General Manager a personal development plan. Page 5 of 9

6 Appendix 1 COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of CMDHB staff members including: Laboratory management team Laboratory staff Other managers Medical staff Other clinical staff Administrative staff. Externally there will be occasional contact with: CMDHB District community Ministry of Health IANZ Primary care practitioners Managers of Laboratory Services in other DHBs and private/community laboratory settings Medical credentialing review panel Patients and their families The employee will be required to have a very high level of communication skills, which will include: Negotiating and influencing skills Tact and diplomacy The ability to influence Information will often be required to be handled in a discreet and sensitive manner. In conflict situations the employee will be required to exercise sound judgement, negotiation and persuasive skills toward facilitating a workable outcome. PROBLEM COMPLEXITY The Service Manager, Laboratory will be regularly challenged by a wide range of service issues and problems. These will include staffing issues and operational tensions between competing service demands and financial constraints as defined by the business plan. There will be a requirement to be able to prioritise operational and clinical issues and negotiate time frames, while still providing a high-quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the situation. Therefore situations will demand that the employee provide innovative options and solutions to any problems that arise. It will not always be appropriate to rely on historical practices to resolve problems that may arise. Responsibility to make and implement decisions, meet deadlines, maintain accuracy and quality of information for the Laboratory Service falls with the employee. Failure to do so could impact on the organisation in terms of not meeting contracted outcomes and business plan objectives. Page 6 of 9

7 Appendix 1 SCOPE FOR ACTION The Service Manager, Laboratory is empowered to make decisions or recommendations relating to the delegated and/or allocated responsibilities from the business plan and the organisation s Delegated Authorities. The expectation is for the employee to lead and manage in both a strategic and operational manner. DIMENSION OF THE POSITION The Service Manager, Laboratory will be responsible to the General Manager for the achievement of agreed objectives and operate within the confines of Counties Manukau District Health Board. POSITIONS REPORTING Directly Charge Scientists / Team Leaders Operations Manager Administration/Reception Team Co-ordinator Indirectly Technologists/Technicians Clerical and administrative support Medical Staff OTHER This job description will be reviewed from time to time as the need arises. It is agreed that elements of the role will of necessity evolve over time and the Service Manager will be expected to accommodate such variations to the role. Influencing factors could include changes to DHB policies, Government policy, legislative changes and the like. Page 7 of 9

8 PERSON SPECIFICATIONS Essential Qualification Tertiary qualification relevant to the laboratory service and operational management. Experience/ Knowledge Minimum of 5 years management experience at a senior level in a medium/large medical laboratory. Change management experience Clinical background Financial/Budget management. Strategic planning. Staff management. Business planning. Experience of working in a unionised environment. Skills/Attributes Well developed conceptual thinking with a strategic focus. Can-do attitude. Understanding of and experience with the different health care professional groups. Customer/Quality focus. Well developed interpersonal and relationship building skills. Understanding of the Treaty of Waitangi and cultural competencies required in the service. Understanding of the New Zealand Health Strategy and other Government policy settings as they pertain to the Laboratory Service. Desirable Appendix 1 Postgraduate qualification in Health, Business or related field. Currently hold registration as a NZ Medical Laboratory Scientist or able to be registered Experience in a hospital laboratory environment Project Management Word processing and spread sheet skills to an intermediate level. Page 8 of 9

9 Appendix 1 LABORATORY SERVICES Chief Executive Officer Director of Hospital Services General Manager, Medicine Clinical Director, Laboratory Clinical Heads, Histopathology, Microbiology & Haematology Service Manager, Laboratory Operations Manager, Infection Prevention and Control Operations Manager, Laboratory Quality Manager Clinical Chemistry Haematology Blood Bank General Laboratory Microbiology Histology Page 9 of 9 Manukau SuperClinic Laboratory Administration Reception