External Organisational Perspective on internal coaching. Ian Paterson, Executive Coach

Transcription

1 External Organisational Perspective on internal coaching Ian Paterson, Executive Coach

2 EY Development Framework Our clients Your Learning Experiences Your development Our business Your needs Coaching Definition of coaching: meaningful conversations that help develop new skills and insights and transform learning and experiences into practice Your competencie Our s values 2

3 Building a coaching culture 1.External coach provision 2. Developing internal coaching capacity 3. Actively supporting coaching behaviours 4. Coaching becomes the norm for individuals and teams 5. Embedded in HR and Performance Management processes 6. Coaching becomes the dominant style of managing and leading 7. Coaching becomes how we do business with our stakeholders Timeline Hawkins and Smith 2006 Systemic Support 3

4 Transition coaching Target groups: new partners Business case Self Environment Relationships Role Trialled in 2008 and launched formally in July We are now in the 3 rd year of operation and receiving great feedback. Aim of the coaching support we provide: empowering people to be flexible and resilient in a changing organisation minimising uncertainty and helping leaders to maximise performance facilitating their transition to leadership and speeding up the ROI 4

5 Coaching structure (July 2011) Counsellors/review partners Manager as coach Partner coach champions Internal pool Coach Manager Network Coaching centre 100% 10-20% 5-10% % = time allocation Coaching skill What? Skills Performance Development Transition 5

6 What coaching takes place and where Senior Leadership External Formal 1:1 Coaching Partners Coaching Centre Internal pool Directors Partner Coach Champions Internal pool High Potentials Informal Coaching Staff Counsellors and Managers 6

7 Feedback making the difference As a direct result of increasing the engagement with my team I have also seen increased energy and commitment to meeting the financial targets that have been set As a result of the coaching, "I'm going to be a better Partner, quicker". We all need a bit of time to reflect on our performance and have a sounding board for our thoughts and worries. It is a healthier approach to work, and coaching provides you with that outlet to think Coaching really helps you to see things differently and I believe that there has been real benefit for me as an individual, but also for my team and my clients. It has unlocked things for me and the opportunity to reflect is tremendous. 7

8 Making the difference continued Coaching has also helped to retain me in the business as I have had a real change in mind set and started to take much more ownership of my career and responsibility for myself. Coaching has enabled me to be more successful in driving and growing the business Coaching has given me the personal mandate/self confidence to just do it. The coaching I have had has also set the bar high in terms of quality, one of the benefits of the programme is that this sets the tone of coaching across the rest of the organisation. Coaching has allowed me to develop a depth of relationship and understanding with clients that I didn t have the time to do before. 8

9 It s not all plain sailing... How to convince a population of experts/ achievers with a MBTI S/T preference, the benefits of coaching! Maintaining focus through turmoil Seeking out enthusiasts and allowing things to emerge (pull v push) The truth about balanced scorecards... they re not! 9

10 The emotional rollercoaster Joy Launch partner training programme Coach manager network Dedicated Central Team Despair Credit crunch Lehmans Scorecard challenges Senior Supporter leaves Sep 2007 Nov 2007 Dec 2008 Apr 2009 Sep 2009 Oct 2009 Mar 2010 Nov 2010 Jan 2011 June

11 The lessons learnt Identify early adopters/supporters across the business Link to the business agenda Identify supporter in the leadership team Have a framework, yet be flexible Look for what works elsewhere Have a small, dedicated, central team Share success stories The growth of mentoring 11

12 Thank you