Developing an Effective HR Business Plan and Linking HR to Business Strategy June 2016, Marriott County Hall, London

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1 C L A R I D E N June 2016 Knowledge for the world business leaders London, United Kingdom Aligning HR with Strategic Business Directions Week Mastering the HR Business Plan, HR Dashboard and Metrics to Effectively Link HR to Business Strategy 2 Separately Bookable Seminars in 2 Locations Program A: Developing an Effective HR Business Plan and Linking HR to Business Strategy June 2016 (Thursday & Friday) Marriott County Hall, London Linda Holbeche Regularly listed as one of the Top 40 Power Players in Personnel by Personnel Today since 2000 and amongst the top 10 HR Most Influential Thinkers by HR Magazine More than 20 years of experience in consulting and coaching business leaders from leading organizations including BAT, The British Council, The Yorkshire Building Society, The University of Bristol, NHS, EDF, The Cabinet Office Author of over 50 research reports, more than 100 articles and several books including Aligning HR and Business Strategy Program B: Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016 (Monday & Tuesday) Conrad London St James Paul Kearns World Leading Authority and the United Kingdom s Principal Expert on International HR Standards for the British Standards Institute (BSI), Paul helped to establish the first UK Committee on HR standards Regularly listed amongst HR Most Influential Thinkers by HR Magazine since 2008 and author of many popular academic books and journals on HR Strategy More than 35 years of experience in consulting and coaching business leaders in the UK, mainland Europe, the Middle East, Far East and Australasia including and not limited to Accenture, HSBC, Visa, IKEA, National Audit Office, EDF, Sandvik, Vodafone, Halfords, First Gulf Bank and Wolseley

2 Developing an Effective HR Business Plan and Linking HR to Business Strategy June 2016, Marriott County Hall, London FACULTY DIRECTOR Linda Holbeche Regularly listed as one of the Top 40 Power Players in Personnel by Personnel Today since 2000 and amongst the top 10 HR Most Influential Thinkers by HR Magazine More than 20 years of experience in consulting and coaching business leaders from leading organizations including BAT, The British Council, The Yorkshire Building Society, The University of Bristol, NHS, EDF, The Cabinet Office Author of over 50 research reports, more than 100 articles and several books including Aligning HR and Business Strategy Listed amongst the top 10 HR Most Influential Thinkers by HR Magazine since 2008, Linda is Co-Director of The Holbeche Partnership (THP), a research-based development consultancy. Her expertise includes strategy and leadership development, the development of human resource professionals, organizational development/change management and executive coaching. With more than 20 years of research and coaching experience, she has helped and consulted clients including BAT, The Yorkshire Building Society, The University of Glasgow, NHS, EDF, The Cabinet Office. As one of the Top 40 Power Players in Personnel by Personnel Today since 2000, Linda is regularly invited to speak at national and international conferences including CIPD Annual Conference and Henley Management Conference where she delivered Organization Development and Organizational Agility. She is also an author of over 50 research reports, more than 100 articles and several books including Aligning HR and Business Strategy. She is currently Visiting Professor in HRM and Organization Development at Cass Business School (London), Visiting Professor of Strategic HRM at the University of Derby, Adjunct Professor (Executive Education) at Imperial College, London and Co-Director of the Centre for Progressive Leadership at London Guildhall Business School. Linda is also an Honorary Fellow of the Institute for Employment Studies, Fellow of Roffey Park, an Associate of Ashridge Management College and Erasmus Business School (Rotterdam). Linda is a member of several advisory boards, including the HR Society, a Chartered Fellow of CIPD, a Fellow of both the RSA and the Institute of Leadership and Management (ILM). Her previous roles include Research and Policy Director at the Chartered Institute of Personnel and Development (CIPD), Director of Leadership and Consultancy at The Work Foundation, Director of Research and Strategy at Roffey Park Management Institute and Management Development manager for American Express. Her latest co-authored books include The Agile Organization (2015), Organization Development: a Practitioner s Guide (2015, second edition), Engaged: How to unleash your organization s potential through employee engagement (May 2012), People and Organisation Development: a New Agenda for Organisational Effectiveness (2012). Other books include HR Leadership (2009), Aligning HR and Business Strategy (1999, 2001 and 2009), The High Performance Organization (2005), Understanding Change: theory, implementation and success (2005) and Motivating People in Lean Organisations (1997). She is chief editor of Croner s online HR Briefings and a member of several editorial boards. 2

3 Developing an Effective HR Business Plan and Linking HR to Business Strategy Program June A: 2016, - 21 Marriott June 2016, County Conrad Hall, London London St James EXECUTIVE SUMMARY Program: Dates & Locations: Developing an Effective HR Business Plan and Linking HR to Business Strategy June 2016 (2 day program) Marriott County Hall, London Early Bird 1 (Register & pay by 28 April 2016): Early Bird 2 (Register & pay by 26 May 2016): Regular Tuition Fee: 1,395 1,495 1,595 Group discount of 10% for 2nd participant from the same organization. For limited time only by 26 May 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Program Essence: Often considered a cost-incurring function, the HR function, though critical in organizational growth and development, is often neglected and detached from overall organizational goals. Based on a KPMG International study, only 17% of global HR leaders and C-level executives highlight that HR does a good job of demonstrating its value to the business. HR professionals still struggle to develop an effective HR business plan to link HR strategies to business objectives in order to highlight their work and contributions to organizational growth. This comprehensive two-day program is designed for HR professionals to enhance HR s contributions and importance to the organization. Led by renowned Top 10 HR Most Influential Thinkers by HR Magazine Dr. Linda Holbeche, this program will enable you to develop and implement an effective HR business plan that ensures effective alignment with overall business strategy. You will discover how you can better define the scope of HR function in order to match HR strategy with different business strategies. Through case studies, exercises and intense group discussions, Dr. Linda will help you develop a roadmap for your HR strategy that defines the key HR deliverables and outcomes that meet business goals and challenges. You will also learn how to identify critical HR competencies to deliver your HR strategy while assessing your existing strategies and state of competencies to prepare improvement plans that drive organizational growth. In addition, Dr. Linda will guide you on creating solid HR governance and structure and building HR team capabilities that help you win organizational support for successful roll-out of your HR business plan. At the end of the program, you will leave with a concrete roadmap to develop and implement a comprehensive HR business plan that aligns with overall organization vision and goals. 3

4 Developing an Effective HR Business Plan and Linking HR to Business Strategy Program A: June 2016, Conrad London St James June 2016, Marriott County Hall, London PROGRAM INTRODUCTION HR has been facing an identity crisis: A study by Forbes found that more than 75% of HR professionals worldwide do not factor the evolving and volatile landscape of the future into their long-term business planning. Many are still struggling to link HR activities to their organization s business needs, and this has posed challenges when organizations increasingly expect more value-added business outcomes that contribute to organizational growth from HR professionals. The problem is that many HR professionals are unsure of the expectations from the management, and they are often overwhelmed with day-to-day HR activities which may be less significant in aligning to the overall business strategy. In addition, many also highlight the lack of organizational support for HR contributions to overall business strategy and the bottom line. Without a clear and coherent HR business plan, HR leaders are unable to add concrete value to organizational strategy and demonstrate HR s contributions to organizational growth. HR function will face the risk of an undervaluing organizational role, losing management support, and ultimately undermining the overall business performance. This comprehensive two-day program is designed for HR professionals to enhance HR s contributions and importance to the organization. Led by renowned HR thought leader Dr. Linda Holbeche, this program will enable you to develop and implement an effective HR business plan that ensures effective alignment with overall business strategy. You will discover how you can better define the scope of HR function in order to match HR strategy with different business strategies. Through case studies, exercises and intense group discussions, Dr. Linda will help you develop a roadmap for your HR strategy that defines the key HR deliverables and outcomes that meet business goals and challenges. You will also learn how to identify critical HR competencies to deliver your HR strategy while assessing your existing strategies and state of competencies to prepare improvement plans that drive organizational growth. In addition, Dr. Linda will guide you on creating solid HR governance and structure and building HR team capabilities that help you win organizational support for successful roll-out of your HR business plan. At the end of the program, you will leave with a concrete roadmap to develop and implement a comprehensive HR business plan that aligns with overall organization vision and goals. WHO WILL BENEFIT THE MOST This program is designed for, but not limited to: Senior Human Resources, Organizational Development Managers and Directors who are responsible for ensuring that the organization s workforce is effective and capable of helping the organization achieve its goals. HR leaders who are constantly evaluating their HR processes and persistently seeking for fit or alignment of HR and business strategies LEARNING OBJECTIVES After this program, you will be able to: Understand different business strategies and implications for HR strategy Determine the scope of the HR function and implications for individual and team capabilities Define the key HR deliverables and outcomes to meet business and organizational challenges - critical success factors and potential pitfalls Assess current HR organization and state of competencies to prepare improvement plans Identify and prioritize the critical HR resource investments through cost-benefit analysis Create solid HR governance and structure Build credibility and confidence through communicating HR objectives in terms of value-added business objectives and outcomes Build your HR team capabilities and HR leadership networks 4

5 Developing an Effective HR Business Plan and Linking HR to Business Strategy Program A: June 2016, Conrad London St James June 2016, Marriott County Hall, London PROGRAM AGENDA DAY ONE Why Alignment? Define the changing business environment and world of work Recognize changing stakeholder expectations especially of senior management and employees Understand different kinds of business strategy and implications for HR strategy, including building organizational capabilities How HR can make a Strategic Contribution to Business Success What is strategic HRM? From tactical to strategic Identify your own organization s needs Determine the scope of the HR function and implications for individual and team capabilities Developing an HR Strategy - A Roadmap Define the strategic HRM priorities for the business Articulate the overall HR vision clearly Define the key HR deliverables and outcomes to meet business and organizational challenges critical success factors and potential pitfalls Ensuring HR Management Structure and Competencies Identify critical HR competencies needed to deliver HR strategy Assess current HR organization and state of competencies Prepare improvement plans DAY TWO Translating Strategic HRM Priorities into An Effective HR Action Plan that Aligns with the Overall Business Strategy Identify and prioritize the Critical HR Resource Investments through cost-benefit analysis Underline the detailed tasks, responsibilities and resources required Ensure these deliverables are measurable, specific and link to business goals and objectives Engaging Stakeholders, especially Senior Management and Employees Create solid HR governance and structure Formulate HR policies that are actively supported by senior management and board of directors Identify and overcome barriers to mutual understanding and effective communication Winning Support for the HR Business Plan Communicate HR objectives in terms of value-added business objectives and outcomes Build credibility and confidence Present business plan Effectively Implementing the HR Business Plan Problem-solving on potential barriers to implementation Involve employees and build line manager capabilities Build your HR team capabilities and HR leadership networks 5

6 Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016, Conrad London St James FACULTY DIRECTOR Paul Kearns World Leading Authority and the United Kingdom s Principal Expert on International HR Standards for the British Standards Institute (BSI), Paul helped to establish the first UK Committee on HR standards Regularly listed amongst HR Most Influential Thinkers by HR Magazine since 2008 and author of many popular academic books and journals on HR Strategy More than 35 years of experience in consulting and coaching business leaders in the UK, mainland Europe, the Middle East, Far East and Australasia including and not limited to Accenture, HSBC, Visa, IKEA, National Audit Office, EDF, Sandvik, Vodafone, Halfords, First Gulf Bank and Wolseley Regularly listed amongst HR Most Influential Thinkers by HR Magazine since 2008, Paul Kearns helped to establish the first UK Committee on HR standards as the United Kingdom s Principal Expert on International HR Standards for the British Standards Institute (BSI). He is a world leading authority in the fields of HR measurement, metrics and analytics, evidence-based HR management and human capital reporting. As one of the pioneers of HR Metrics, Measurement and Dashboard, Paul boasts over 35 years of experience working with a large list and wide range of satisfied clients in the UK, mainland Europe, the Middle East, Far East and Australasia including and not limited to Accenture, HSBC, Visa, IKEA, National Audit Office, EDF, Sandvik, Vodafone, Halfords, First Gulf Bank and Wolseley. Paul developed his theory of HR Maturity, which eventually led to the establishment of the Maturity Institute where he is Chair of the Council. He is also Senior Partner at OMS LLP, where he helped to develop the first Human Capital Reporting Template, the OMI Global Index of Human Capital Management and the Human Capital Risk Grid which has drawn unprecedented interest from the finance and investment communities. As an HCM practitioner, Paul is a regular and popular workshop presenter and conference speaker. He has the ability for presenting complex subjects in an easy-to-understand style that makes the subject matter and methodology very accessible. He has attracted audiences in excess of 500 delegates and delivered lectures at both prestigious academic institutions (e.g. the Judge Institute in Cambridge, UK s Defence Academy) and business schools (Copenhagen, Roffey Park). He is also a member of the international faculty at Reykjavik Business School MBA teaching HR strategy. Paul is a prolific writer of numerous books and articles for professional journals including and not limited to Evaluating the ROI from Learning: How to Develop Value-based Training, Advances in HRD Measurement & Evaluation: Theory & Practice, HR Strategy: Creating Business Strategy with Human Capital, Professional HR: Evidence-Based People Management & Development, Organizational Learning & Development From an Evidence Base, The Value Motive: The ONLY alternative to the profit motive. [Paul] has been a tremendous help to me getting the strategy off the ground and been invaluable in my confidence in delivering it! So a huge thank you. - EDF I have spoken to a number of our colleagues since the event and we all agree that the initiative was inspired, delivery slick and participation and banter second to none. More importantly we all have something tangible to build upon. - HSBC Many thanks for what I consider to be the best and most relevant course I have attended [Paul] s facilitation and delivery was superb and the content was insightful and thought-provoking. - Visa Business School 6

7 Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016, Conrad London St James EXECUTIVE SUMMARY Program: Dates & Locations: Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016 (2 day program) Conrad London St James Early Bird 1 (Register & pay by 28 April 2016): Early Bird 2 (Register & pay by 26 May 2016): Regular Tuition Fee: 1,395 1,495 1,595 Group discount of 10% for 2nd participant from the same organization. For limited time only by 26 May 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Program Essence: Often perceived as a cost function, HR leaders find it challenging to justify their initiatives to the senior management and integrate them into the overall business strategy. In order for HR to emerge as a strategic function in the organization, HR leaders must develop HR dashboard and metrics to measure the effectiveness of their strategies and aligning them to strategic goals to improve overall business performance. Designed for HR professionals, this comprehensive two-day program will show you how to develop HR metrics and dashboard to quantify and demonstrate the business impact of HR strategies in order to gain management and stakeholder support for future initiatives. You will learn to identify and utilize key metrics that are tied to business goals and objectives, thus allowing you to establish and review an effective metrics framework that not only focuses on clearly defined reporting and performance criteria, but also adapts to changing business needs. You will also gain an understanding of validating organizational data and outputs to review and revise HR metrics and measurements to increase their accuracy and effectiveness. Led by renowned HR Most Influential Thinkers by HR Magazine Dr. Paul Kearns, this interactive program will also show you how to implement a logical and efficient HR dashboard that is relevant and flexible for various business needs, while also ensuring visual clarity and concrete link to overall business strategy. You will learn to position the HR dashboard and metrics as crucial assets that help you win management and organizational support for your HR initiatives. Through case studies, exercises and intense group discussions, Dr. Paul Kearns will challenge and stretch your thoughts constructively throughout the program. At the end of the program, you will be able to implement effective HR metrics and dashboard that improve your HR performance management and alignment with overall business strategy. 7

8 Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016, Conrad London St James PROGRAM INTRODUCTION According to Deloitte s 2015 Global Human Capital Trends survey, more than 70% of HR professionals worldwide face difficulties in formulating HR metrics to measure their performance and reporting capabilities. Despite the increasing need to provide relevant human capital management data available to different stakeholders, HR professionals still find it a challenge to establish critical metrics and prove the return on investment of their HR activities. This has posed a dilemma for HR professionals to gain support from the management and other stakeholders for their current and future HR initiatives. The problem is that many HR professionals are unable to identify the crucial HR metrics and collect relevant data that demonstrate revenue impact and drive executive action for overall business goals. In addition, many also highlight the challenge of visualizing their HR data to create an effective HR dashboard. Without proper HR metrics and an effective dashboard, it will be difficult for HR leaders to monitor the progress of their HR strategies and demonstrate how they can add values to their organizations, which might minimize the impact and overall contribution of the HR function to the business performance. This two-day comprehensive program will show you how to leverage HR metrics and dashboard to demonstrate HR s value to the organization and ensure effective alignment with overall business strategy. You will discover how to establish an effective metrics framework and employ key metrics that quantify the business impact of your HR initiatives. You will also learn how to review and revise HR metrics and measurements to increase their accuracy and effectiveness. Led by renowned HR thought leader Dr. Paul Kearns, this interactive program will show you how to implement a logical and effective HR dashboard that is relevant and flexible for various business needs, while also ensuring visual clarity and concrete link to overall business strategy. You will learn to position the HR dashboard and metrics as crucial assets that help you win management and organizational support for your HR initiatives. Through case studies, exercises and intense group discussions, Dr. Paul Kearns will challenge and stretch your thoughts constructively throughout the program. At the end of the program, you will be able to implement effective HR metrics and dashboard that improve your HR performance management and alignment with overall business strategy. WHO WILL BENEFIT THE MOST This program is designed for, but not limited to: Senior Human Resource, Organizational Development Directors and Managers who are responsible for ensuring that organizational capabilities are effective and capable of helping the organization achieve its goals. HR leaders who are constantly evaluating their HR processes and justifying investments on HR initiatives LEARNING OBJECTIVES After this program, you will be able to: Understand and apply different HR metrics in the business context Ensure HR metrics are tied to business goals and objectives Create and implement an effective HR metrics framework that adds value to the business Review and revise HR metrics and measurements to increase accuracy and effectiveness Understand and implement a logical and efficient HR dashboard process Customize the HR dashboard according to your business needs Position HR dashboard and metrics as assets and justify the investments on HR initiatives 8

9 Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy June 2016, Conrad London St James PROGRAM AGENDA DAY ONE HR Metrics in the Business Context Understand and not over-complicate HR metrics and measurement Know in advance what you want the numbers to reveal Ensure HR metrics are tied to business goals and objectives Establishing an Effective Metrics Framework What is an effective metrics framework? Focus on the meaningful issue of how this framework creates value Create an organic framework that changes with the business In-class Exercise and Discussion Implementing the HR Metrics Framework Focus on clearly defined reporting and performance criteria Validate data and outputs for accuracy and relevance Utilize relevant metrics and discard irrelevant ones Reviewing HR metrics for Continuous Improvement Determine suitability for inclusion in reporting and performance analysis Review and revise HR metrics and measurements to increase their accuracy and effectiveness In-class Review Exercise DAY TWO Mastering the Effective HR Dashboard Understand and implement a logical and efficient HR dashboard process Know what to include and what not to include in an HR dashboard for reporting and performance analysis Explore the different types of HR dashboards and determine the most suitable one(s) for your business Building an Effective HR Dashboard Identify the most relevant KPIs and supporting metrics to include in your dashboard Customize your dashboard according to your business needs Ensure visual clarity and concrete link to overall business strategy In-class Exercise and Discussion Presenting the HR Dashboard Ensure a simple, easy-to-read and easy-to-understand format Develop an effective communications plan Present accurate ROI and justify the investments on HR initiatives Exercise on Presenting the Dashboard Gaining Management and Stakeholder Support Understand the important process that is often overlooked Position HR dashboard and metrics as assets Involve senior management in establishing guidelines for evaluating and reporting progress 9

10 ALIGNING HR WITH STRATEGIC BUSINESS DIRECTIONS WEEK June 2016 London, United Kingdom REGISTRATION PAGE PROGRAM FEES Program Program A: Developing an Effective HR Business Plan and Linking HR to Business Strategy (23-24 June 2016) Program B: Building an Effective HR Dashboard and Metrics to Improve Reporting, Performance Analysis and Link HR to Business Strategy (27-28 June 2016) GROUP DISCOUNTS Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. VENUE AND ACCOMMODATION INFORMATION Conrad London St James June Broadway London, SW1H 0BH Tel: Website: com/en/hotels/united-kingdom/ conrad-london-st-james-loncoci/ index.html 1st Early Bird Fee Per Participant (If payments & registrations are received by 28 April 2016) 1,395 1,395 2nd Early Bird Fee Per Participant (If payments & registrations are received by 26 May 2016) 1,495 1,495 Regular Fee 1,595 1,595 Group discount of 10% for 2nd participant from the same organization. For limited time only by 26 May 2016 register 3 participants and the 4th participant will receive a complimentary seat (One discount scheme applies). Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Program(s): A B Marriott County Hall, London June 2016 Westminster Bridge Road London SE1 7PB, United Kingdom Tel: Website: travel/lonch-london-marriott-hotelcounty-hall/ 4 WAYS TO REGISTER PAYMENT METHODS C L A R I D E N Knowledge for the world business leaders admissions@claridenglobal.com Fax: +44 (0) Call: +44 (0) Website: BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: Standard Chartered Bank Bank code: 7144 Bank Branch code: 001 Bank Address: 6 Battery Road, #01-01 Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITED SWIFT Code: SCBLSG22 Please note that all bank charges are to be borne by participants. Please ensure Clariden Global International Limited receives the full invoiced amount. Note: Please include invoice number on all payment types and your company s name in your payment instructions for our reference. CREDIT CARD: To make payment by credit card, please call our client services hotline at +44 (0) HOW TO REGISTER AND PAY An invoice and registration confirmation will be sent within 7 days, please contact us if you have not heard from us within 7 days. Payment can be made by credit card, by bank transfer or by cheque. ALL PAYMENTS MUST BE RECEIVED IN ADVANCE OF THE EVENT. ACCOMMODATION Accommodation is not included in the program fee but you will be entitled to use our corporate rate for your accommodation. Information will be sent along with your registration confirmation. CANCELLATIONS AND SUBSTITUTIONS Once we have received your booking, the place(s) are confirmed. No refunds will be made for any cancellations, however, program credits of equivalent value only applicable for Clariden Global events will be provided. Credits can only be redeemed for 1 program and is valid for only one (1) year from date of issue. Substitution with a qualified candidate is allowed by providing at least 5 working days of advance notice to Clariden Global. One time substitution is allowed with no charges. Subsequent substitutions will be charged 10% admin fee. ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on +44 (0) PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE: L6154_55/DT/KN