Business Analyst. Purpose of the position. Organisational position / Virtual Team. Reporting to: Direct Reports: 0. Date Created: July 2018

Transcription

1 Business Analyst Business Unit: Business Operations Reporting to: PMO Direct Reports: 0 Date Created: July 2018 Purpose of the position The role of the Business Analyst is to work with Loyalty business stakeholders to understand their current and future business requirements, taking those requirements and formalising them to develop processes improving efficiency. Where appropriate, the Business Analyst will define requirements to develop and deliver new technology capability. The Business Analyst is also expected to provide support (where appropriate) to help resolve issues with production applications caused by operations failures or defects. Organisational position / Virtual Team The role of Business Analyst reports directly to the PMO Manager and has a very strong working relationship with all the business units at Loyalty NZ. Chief Executive Officer Chief Operating Officer PMO Business Analyst Business Analysts (Contractor)

2 Key Responsibilities 1. Liaises with Program/Project Managers, Business Units and Teams, as well as external service providers, regarding applications issues, usage, documentation and acceptance. 2. Works in both Waterfall and Agile environments with Key Business Stakeholders to elicit high level and/or detailed requirements through to business case and captures business needs and understands end user requirements (sufficient to create user stories), as well as documenting functional and non-functional requirements. 3. Assess risks of various solutions, and assists with prioritising competing business demands, and making recommendations on proposed solutions and alternatives. 4. Manage ongoing relationships with stakeholders, to drive satisfaction. 5. Monitors, documents, and develops business requirements and specifications for modification and development across all applications. 6. Coordinates across relevant projects by participating in design reviews and walk-throughs to communicate system design and validate proposed solutions. 7. Obtains key input and information from stakeholders to incorporate usability and interface needs. 8. Ensures where necessary corrective action is taken to remedy faults or improve service delivery of systems. 9. Becomes part of a team that can provide support to production applications when faults occur that impact on operational delivery. 10. Co-ordinates applications training. 11. Reviews and updates user documentation. 12. Proactively resolves customer satisfaction issues. 13. Develops and fosters good proactive working relationships with all internal and external contacts. Health & Safety All of our people have a responsibility for their own and others safety and wellbeing. This includes following all safety and wellbeing procedures and instructions, including reporting hazards, incidents and accidents and participating in safety and wellbeing initiatives and programmes as required. 2

3 The Loyalty Way 1. Focuses on and contributes towards continuous improvements within the workplace through improving activities and processes to make things Easier, Better, Faster and Cheaper. 2. Contributes towards, and promotes, The Loyalty Way, LNZL s values and the achievement of our desired work environment; specifically, an environment that stimulates individual, team and organisational growth and achievements, and encourages our people to think and behave in ways that achieve their goals through co-operative efforts. 3. Establishes and maintains effective relationships: Develops and fosters good proactive working relationships with all internal and external contacts. Ensures suppliers of goods and services conform to the standards of business ethics adopted by LNZL. 4. Leads and/or contributes to specific Fly Buys projects. 5. Undertakes additional responsibilities and activities, as and when requested and as mutually agreed with your leader. Physical demands of the role This is not a physically demanding role Most challenging parts of the role 1. Identifying real needs vs perceived needs, and communicating these 2. Resolving stakeholder conflicts and prioritising competing demands Key Functional Relationships Internal: PMO Project Managers & Business Analyst Key Business Stakeholders across the organisation External: External service providers engaged from time to time Working environment 1. Open plan layout and moderate amount of noise that goes with it 2. Very little if no travel required 3. Standard office equipment 3

4 Delegations of Authority Capital Expenditure: $0.00 Operational Expenditure: $0.00 Authorisation to Hire: N/A Authorisation to sign Contracts: $0.00 Responsible for: Number of Staff: 0 Budget: $0.00 Revenue: $0.00 Appraisal and Performance Criteria Formal appraisal will occur at least annually or more frequently when performance plans are re-negotiated. Performance will be measured against the performance plan negotiated at the beginning of the reporting period and against the other responsibilities identified above. This job is being carried out successfully when all responsibilities are being met. Person specifications Qualifications Essential: A relevant tertiary qualification Preferred: Business Analyst Qualification e.g., CBAP Experience & Knowledge Essential: 3+ years business experience Preferred: Proven ability to identify, report, design and scope changes to applications (or new applications) that deliver significant improvements and create business value. Proven ability to create business process maps. Proven practical experience in application and/or business development projects. Experience analysing and converting business needs into technical requirements. 4

5 Skills The ideal appointee should have a high level of the following skills: Excellent communication skills, oral and written including presentation skills Strong interpersonal skills and the ability to negotiate and influence. Project Management skills, and the ability to meet deadlines. Strong analytical, strategic and conceptual thinking and problem-solving skills Decisiveness The ability to manage a heavy workload Commercial acumen Team oriented and collaborative approach Personal Attributes The ideal appointee should be able to demonstrate: A passion for excellence and a commitment to high standards. Integrity, loyalty to the organisation and a commitment to organisational objectives. A genuine customer service focus, both internal and external. A proactive and open minded consultative approach. Initiative, judgement and ability to creatively solve problems. Be detail conscious. Be a self-starter with the ability to accept responsibility and self-manage. Ability to work under pressure with an achievement focus. Enthusiasm, a thirst for learning and self-development. 5