Societal Well-Being and Supporting Your Community - Baldrige in Action

Transcription

1 Societal Well-Being and Supporting Your Community - Baldrige in Action

2 2 Laura Kinney, Performance Excellence Mentor Director, Organizational Excellence, Yakima Valley Memorial Hospital

3 Criteria Characteristics Non-prescriptive Integrated linkages Process to Results Series of questions How? What? 3

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5 1 - Leadership The Leadership Category asks how Senior Leaders actions guide and sustain an organization. It also asks how Senior Leaders communicate with the workforce and encourage high performance. How does the organization ensure legal and ethical behavior, fulfill its societal responsibilities, support its key communities, and contribute to community health? 1.1 Senior Leadership 1.2 Governance and Social Responsibilities 5 How do Senior Leaders create/ensure a sustainable organization?

6 1.1 Senior Leadership 1.1a Vision, Values and Mission (1) Set and Deploy Vision and Values (2) Promote Legal and Ethical Behavior (3) Create a Sustainable Organization 1.1b Communication and Organizational Performance (1) Communicate, Engage and Reward the Workforce (2) Focus the Organization on ACTION How do Senior Leaders Lead? 6

7 1.2 Governance and Societal Responsibilities 1.2a Organizational Governance (1) Achieve Management And Fiscal Accountability, Transparency In Operations, Internal And External Audits And Protect Stakeholders (2) Evaluate Senior Leader And Board Performance 1.2b Legal and Ethical Behavior (1) Anticipate And Address Adverse Impacts On Society, Including Conserving Natural Resources (2) Ensure Ethical Behavior 1.2c Societal Responsibilities And Support Of Key Communities (1) Contribute To The Well-being Of Environmental, Social, And Economic Systems (2) Actively Support And Strengthen Key Communities 7

8 1.2c (2) Community Support How does your organization actively support and strengthen your key communities? What are your key communities? How do you identify these communities and determine areas for organizational involvement, including areas related to your core competencies? How do your senior leaders, in concert with your workforce, contribute to improving these communities and to building community health? 8

9 Core Values and Concepts Visionary Leadership Valuing Work Force Members and Partners Managing for Innovation Focus on Results and Creating Value Customer-Driven Excellence Agility Management by Fact Systems Perspective Organizational & Personal Learning Focus on the Future Societal Responsibility 9 These values and concepts are embedded beliefs and behaviors found in highperforming organizations. They are the foundation for integrating key performance and operational requirements within a results-oriented framework that creates a basis for action and feedback Baldrige Criteria

10 Core Competencies An organization s areas of greatest expertise Strategically important capabilities that are central to fulfilling your mission or provide an advantage in your marketplace or service environment Frequently challenging for competitors or suppliers and partners to imitate, and they may provide a sustainable competitive advantage May involve unique service offerings, technology expertise, a marketplace niche, or a particular business acumen (e.g., health care delivery startups) 10

11 Results (450) Measurable Trend data Links to all categories Comparative data, benchmarks, competition Answers the question how do you know you are being effective? 11

12 My Favorite Example Heartland Health St. Joseph, MO

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15 Community Outreach Improving community health. To make Heartland Health and our service area the best and safest place in America to receive health care and live a healthy and productive life. We see our vision as having three different actions that we show as a pyramid. Base of the pyramid - Improving Community Health The base of the pyramid represents the root causes of human behavior, those factors that contribute to the behaviors in the middle of the pyramid. For example, if a woman has a poor diet and uses tobacco and alcohol (the middle of the pyramid), the root causes of those behaviors could be that she is under a lot of stress, feels empty or lonely, and has been affected by the economy (the base of the pyramid). Basically, how we feel, our environment and circumstances drives our behaviors. The Heartland Foundation has partnerships and resources to help empower people to build a healthier, more livable community and addresses the root causes by offering lifestyle and civic programs. We believe it is our responsibility to our community to spend time and resources on the middle and base of the pyramid, so in the future we can see less and less of the diseases and conditions at the tip of the pyramid. We have found that healthy people lower health-care costs for everyone. Heartland Foundation Northwest Missouri Area Health Education Center (NWMO AHEC) Patee Youth Dental Clinic Economic vitality Youth Health Partnership Regional Partnerships

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22 22 Their conclusion.

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39 39 Another Example

40 40 Sherry Hammond Administrator - Customer Development Management Forum February 22, 2011

41 How are we building our programs to improve the health of our communities? 41

42 Where to Start

43 Improving the Impact On The Environment (1.2c(1)) 43

44 How Are We Improving Our Impact On The Environment? Good Samaritan's Dally Tower, completed in 2011, has earned The Leadership in Energy and Environmental Design (LEED) Gold Certification by the U.S Green Building Council, for its sustainable design and features. The Dally Tower is the first inpatient hospital facility to earn such high honors in the State of Washington. 44

45 My Current Example

46 Yakima Valley Memorial Hospital and Family of Services Who are our customers? The Primary Service Area is comprised of Yakima County (YC). Secondary Service Areas includes Kittitas and Klickitat counties. Yakima County is composed of primarily rural communities (14 cities and towns) in central Washington, spanning 4,296 square miles, with a 65% Medicare/Medicaid payer mix. Forty-five percent of the population is Hispanic and YC is home to over 75,000 migrant and seasonal farmworkers and their dependents. YC has higher rates of poverty than the Washington State average (24% vs. 12.1%).

47 We are starting to formalize the informal defining who we are and who we want to be!

48 How do we know we are meeting the needs of our Community? Standard Measures/ Required Reporting

49 This is a good start, but.

50 How can we ensure that we are meeting the needs of our community without data?

51 Extending Baldrige into Your Community

52 America Needs Baldrige! 52 We believe that America needs Baldrige and we want to encourage other organizations to adopt the Baldrige Criteria as a framework to improve their organizational performance and thus the performance of America. Rather than explaining what Baldrige is, Americaneedsbaldrige.com provides tools and information that anyone can use to help implement the Baldrige framework in any organization. The implementation of the Baldrige framework at MidwayUSA resulted in Customer satisfaction at an all-time high, profits at an all-time high, and Employee satisfaction at an all-time high while sales grew by more than 20% per year. We want your organization to join us, and help make America the greatest nation on earth!

53 Mission Statement Columbia MO BPEG Vision For Columbia, Missouri to be considered a Community of Excellence Mission To promote performance excellence in all sectors of our community -- education, health care, small business, manufacturing, service and nonprofit; and to support the Excellence in Missouri Foundation and the Baldrige Performance Excellence Program. Purpose To improve the quality of life in our community. Values Honesty Respect for Others Continuous Learning Excellence in Everything We Do

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55 55 Examples of Resources Available.

56 I could talk for another 4 hours, but I m out of time! 56

57 Where can U get more information? Washington State Quality Award Baldrige National Program for Performance Excellence Heartland Health Laura Kinney laura_kinney@msn.com OR laurakinney@yvmh.org 57

58 And Heartland Health is still focused on improving their key communities. 58