The Business Analysis Manager will lead and manage a team of Business Analysts engaged in the full spectrum of Business and IT services delivery.

Transcription

1 Corporate Services IT Business Analysis Manager The University is looking for an experienced Business Analysis Manager with a passion and drive to build, develop and deliver a high quality business analysis capability. You will have overall responsibility for the business analysis team and its outputs and will be responsible for developing this area of specialism. The Business Analysis Manager will lead and manage a team of Business Analysts engaged in the full spectrum of Business and IT services delivery. You will work across the University with stakeholders and IT staff to drive the business analysis and requirements specification of high-quality, customer-focussed IT services. Being responsible and accountable for the delivery of business analysis and requirements management across IT service delivery you will manage a portfolio of programme, project and business as usual work. You will establish best practice, improve BA standards and continue building the BA team, thereby positively impacting IT Service delivery. Working with the team, the PMO, Project Managers, Architecture, Development and Test, to develop business and system requirements. You will also interact with IT Operations and Service Management, monitoring activity throughout implementation ensuring the solutions delivered meets the original requirements. University Grade 8 ( 38,896-46,414 p.a.) Informal enquiries may be made via the IT HR Team to it-hr@leeds.ac.uk CSUIT1095 Click here for further information about working at the University of Leeds

2 Job Description Responsible to: Head of Strategy, Architecture and Assurance Reports to: Head of Strategy, Architecture and Assurance Main duties and responsibilities Contribute to the development and implementation of the IT strategic plan, with specific responsibility for Business Analysis. Lead, develop and be accountable for Business Analysis ensuring that the services are clear, customer-focussed and meet the University s academic and business requirements and are clearly articulated in the Service Catalogue. Lead and develop a consolidated team, through effective management of staff within Business Analysis including coaching, setting and monitoring objectives, recruitment and selection, assessment and SRDS, disciplinary matters and work planning, upholding the IT Behavioural Framework and the University s Leadership and Management Standard. Support staff, customers and stakeholders through any service change programmes, managing expectations and minimising change impact. Build long-term, strategic relationships with internal stakeholders acting as a trusted adviser on Business Analysis. Work collaboratively with the Architecture team to ensure successful delivery of projects that are aligned with the University Strategic Plan and IT Strategy and Architecture. Build long-term, strategic relationships with suppliers and external partners. Manage, monitor and continuously improve Business Analysis service levels, solutions and delivery standards to recognised good practice standards. Contribute to the management and mitigation of IT risks with specific responsibility for Business Analysis Manage and control the use of resources and budgets to achieve service delivery objectives, value-for-money and to meet agreed targets Reporting delivery issues, risks and variances to appropriate managers and working across the IT teams to minimise or mitigate these Own and manage the Business Analysis library including all functional and non-functional Business Requirements, As-Is and To-Be Business Processes. Any other duties as may reasonably be required, consistent with the grade of the role

3 University Values All staff are expected to operate in line with the University s values and standards, which work as an integral part of our strategy and set out the principles of how we work together. More information about the University s strategy and values is available at IT Behavioural Framework IT Staff have worked together to develop a Behavioural Framework which defines the expectations of behaviour for all employees in the IT Department. We recognise that, because how we behave as individuals and teams affects other people, our behaviour is as important as the tasks that we do. We want to be explicit about where we want to be: a working environment based on trust (I am trusted and I trust others). We will develop a culture of trust by acting with integrity; demonstrating respect and being professional. We believe that in so doing we will improve the service we deliver.

4 Person Specification Essential Desirable Demonstrate significant experience of working in the field of business analysis, with experience of requirements analysis and management on major projects/programmes Demonstrate extensive understanding and practical application of the requirements capture, analysis and management techniques and tools Demonstrate expert knowledge of modelling and analysist techniques such as UML and BPMN Hold a Business Analysis professional qualification e.g. BCS (previously ISEB) diploma in Business Analysis or IIBA CCBA or CBAP Demonstrate experience of developing and implementing effective standards and strategies that have had a positive impact on service provision Demonstrate experience of effectively leading, managing, motivating and developing teams to improve effectiveness Demonstrate experience of managing multiple projects, identifying and managing risks and working with project management methodologies Demonstrate experience of complex problem solving, making recommendations and taking into consideration variables to achieve the desired outcomes Demonstrate experience of successful resource management including planning, forecasting, monitoring and reviewing resources Demonstrate excellent interpersonal and communication skills, including: o the ability to write reports and present complex information clearly and concisely to a wide range of audiences o effective influencing and negotiating skills o the ability to build rapport and engage effectively with staff and stakeholders. o the ability to work collaboratively whilst taking responsibility for one s own performance and outputs Demonstrate a commitment to customer service excellence Demonstrate ability to manage, prioritise and delegate effectively to ensure delivery of long term strategic aims and shorter term operational requirements Demonstrate a working knowledge of a service management framework (eg ITIL) Demonstrate willingness to support and uphold the IT Behavioural Framework, and the University of Leeds Values Chartered IT Professional status with Business Analysis professional certification at or near consultant / expert level.

5 Additional Information The University offers generous terms and conditions of employment, a wide range of benefits, services, facilities and family friendly policies. Full details are available on the Human Resources web pages accessible at The Partnership The Partnership has been developed by students and staff and describes the mutual expectations of us all as members of the University of Leeds community. More information about the Partnership is available at Disclosure and Barring Service checks A Disclosure and Barring Service (DBS) Check is not required for this position. However, applicants who have unspent convictions, cautions, reprimands and warnings, including any pending criminal proceedings must indicate this in the other personal details section of the application form and send details to the Recruitment Officer at disclosure@leeds.ac.uk. Disabled Applicants The post is located in the IT Services Building. Disabled applicants wishing to review access to the building are invited to contact the department direct. Additional information may be sought from the Recruitment Officer, disclosure@leeds.ac.uk or tel + 44 (0) Disabled applicants are not obliged to inform employers of their disability but will still be covered by the Equality Act once their disability becomes known. Further information for applicants with disabilities, impairments or health conditions is available in the applicant guidance. Please note that you will be notified of the progress of your application by automatic s from our e-recruitment system. Please check your spam/junk mail regularly to ensure that you receive all s.