Local Government New Zealand Excellence Programme. Gisborne District Council 23 February 2017

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1 Local Government New Zealand Excellence Programme Gisborne District Council 23 February 2017

2 Reputation of local government sector >New Zealanders are seeking stronger leadership and performance from our sector than what they perceive us to currently provide >We know that most of what they think is not true.. >However, perception is reality 2

3 Achieving our sector s vision Lifting performance and public perception of the sector is critical to achieving our sector s vision: Local democracy powering community and national success 3

4 Local Government Excellence Programme

5 Local Government Excellence Programme > Councils demonstrate and deliver value to customers and communities >A continuous improvement programme for councils > Councils determine their own success for their customers and communities > Complementary to internal benchmarking and performance programmes 5

6 Four priority areas > Centred around the sector lifting service and value > Communication and engagement underpins all priorities 6

7 Four priority areas Governance, leadership and strategy Financial decision making and transparency Asset management, infrastructure and services Communicating and engaging Leadership and priorities Practices and processes Culture and values Audit and risk Robust funding/budget processes Use of data and transparency Service provision Continual rigorous testing of resources Future proofing Communication General public accessibility Business partnerships and procurement 7

8 Performance measurement and improvement system This system measures and improves performance: Assessment Excellence Programme assessment and CouncilMARK TM rating awarded Perception How the council is perceived by: Ratepayers Voters Central government and stakeholders Service and value continuous improvement Transparency CouncilMARK TM rating and accompanying material made available to council, stakeholders and public Council response Improvement in: Value and service delivered Communication of value and service 8

9 How will it work? Programme Team of assessors Credible, robust process No right of appeal Process of transparency Outputs Overall rating Rating for each priority area Commentary on council performance (good and bad) Outcomes Deliver real value and actions to our customers and communities Improve sector reputation over time 9

10 Public release of results > We have created the CouncilMARK TM brand to communicate Programme results. > CouncilMARK TM will help deliver top value councils for communities. > It certifies councils meet a Standard ranging from AAA to C based on their performance against indicators across leadership, finance, service delivery and community engagement. > All assessment results will be made available on LGNZ Excellence Programme website ( and council websites. 10

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12 Governance of Programme > Programme developed by LGNZ and sector > Governed by an Independent Assessment Board >Toby Stevenson (Chair), Debbie Birch, Albert Brantley

13 Benefits of getting involved >Higher levels of communication and engagement with staff and community >Staff motivated to deliver higher value to the community >An innovative leader in our sector > Access to shared learning and insights to improve performance 13

14 Foundation Councils > Commitment to excellence and innovation > Involved in design refinement of programme > Memorandum signed with LGNZ. Far North District Council Gisborne District Council Greater Wellington Regional Council Hastings District Council Horowhenua District Council Masterton District Council Matamata Piako District Council Napier City Council Nelson City Council Porirua City Council Queenstown Lakes District Council Rangitikei District Council Ruapehu District Council South Taranaki District Council South Waikato District Council Taupo District Council Upper Hutt City Council Waikato Regional Council Waimakariri District Council Wairoa District Council Whakatane District Council

15 Key milestones > Gisborne District Council assessment: April 2017 > Release of results publicly: from May 2017 For further information 15