Talent & organisational development. Enabling people, leaders, teams and organisations to perform at their best. Talent & organisational development

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1 1 Talent & organisational development Enabling people, leaders, teams and organisations to perform at their best.

2 2 The difference in behaviour in our leadership team is astonishing and the quality of their output has improved noticeably. We re thrilled with the fundamental changes you ve made to our business. Sharon Platts, HR director, Flogas Connor

3 01 Hello Here at Connor we are passionate about working with organisations to improve their performance. So I d like to introduce you to our talent & organisational development practice and explain a little about what we do. Many of your challenges will relate to people. We believe that creating and embedding behaviour change is critical to better performance so we work with you to identify issues and resolve them. Consider the impact of an underperforming leader responsible for a team with salary costs of 500,000 and a revenue target of 2 million can you afford not to help them improve? In many cases, senior leaders like chief executives and HR directors will identify challenges themselves. We work with them to design a programme of activity that improves the performance of their teams and individuals. Some of our work centres on the organisation itself. Is it structured correctly and does it have the right leadership and culture to achieve its goals? We can answer these questions and help you to be successful. Our partnership with you will deliver and sustain learning and change in your organisation, helping you achieve and measure a return on your investment. We look forward to working with you. Kate Laws Head of talent & organisational development

4 02 How we can help you The world of talent and development is broad and can be complex to navigate. To make it simple, we present our services in four key areas. We consult with, develop and coach people, teams and organisations, working alongside you to embed change enabling your organisation to achieve its performance goals. Development meeting specific performance needs Consulting diagnosis, discovery, advice and implementation Coaching individual and team stretch and development Embedding change Connor

5 03 Consulting diagnosis, discovery and advice Are you worried that your people are not equipped to deal with the way your business is changing? Do you have the right people strategy to support your business strategy? We can work with you to solve organisation challenges and design and deliver activity that puts things right. Our approach starts with you. We work closely with you to understand your organisation and to gain as much insight as we can, so that we can develop a solution to best fit your needs. There will be instances when one off consultancy support and intervention is all an organisation needs and we are able to provide advice wherever it is needed. There will be other occasions when our diagnosis will help you get to the heart of a problem so you can choose the best development options. Our consulting services include: people strategy operating model and organisation design employee engagement and culture change attitude and behaviour change succession planning and career pathways aligning customer and employee value propositions. Connor has first-hand experience of our world and solving the problems we face today. It has been a breath of fresh air compared to other consulting services I have experienced. Human resources director, Europcar

6 04 People development and training meeting specific performance needs If you have identified a performance issue, share it with us and we can work with you to fix it. Enabling and sustaining better ways of working starts with developing individuals and then filtering this development into teams and the organisation. Our training programmes cover a wide range of development needs including: board and senior executive development team development high performance mindset and motivation communication and influencing resilience and emotional intelligence selling and negotiation development for line managers and business partners. We can deliver personalised training or you can choose to follow our INSPIRED Performance programme a series of our most popular behavioural change modules designed to help your people to improve the way they work. Many of our clients like its blended approach with face to face training being used alongside psychometrics, video learning and think tanks where we help your teams to solve business challenges themselves. We are experts in team development. Building effective teams is important in most organisations and true collaboration remains a challenge for most. Trust underpins our team development approach. It allows individuals to share, support and challenge one another, building on each other s knowledge and experience in pursuit of overall team performance. We can help you to build new teams, increase skills within an existing team, enhance the way they communicate and turn around underperforming teams. This is the ultimate success programme. It was unique to attend something that helped me understand the psychology of success and change at an individual, team and business level, and gave me the skills to apply back in the day-to-day business, to help me and my team achieve more. Director, financial services organisation Connor

7 05 My team came away with a new level of drive and commitment. I m amazed at the difference it has made to the way my team performs and our bottom line. Managing director, professional services company

8 06 Coaching better performing people and teams One to one and team coaching can have a huge impact on results. Our experienced coaches will give your people the tools to think and behave differently, enabling them to perform better. We offer outcomes coaching focussed on a vast range of topics including but not limited to: communication and influencing leadership skills purpose and values motivation and drive effective, cohesive teams executive and career coaching leader and line manager coaching. Our comprehensive coaching offer supports individuals throughout their development journey. We have a range of coaches and can cover all styles and development needs from school leavers and graduates to board members. We can also train your leaders and line managers to develop coaching skills. This is a popular approach as it enables your organisation and its people to have a coaching culture of its own. We saw an instant change in beliefs and behaviours our people realised that they weren t always coaching their teams in the right way. The managers who went on the programme are now leading their teams more effectively. HR director, technology company Connor

9 07 Embedding change This is about making sure there is a sustained change of behaviour and improved performance in the workplace, helping you to prove a return on investment. This can be achieved in a number of ways through think tanks, organisation design, process mapping or coaching. We always recommend following our talent development interventions with embedding activities to ensure change is realised. We encourage you to measure improvements in performance, confidence and revenue where possible to assess the value of your development. This is about choosing the metrics that are right for your organisation. We can work with you to select the correct key performance indicators that will help you to quantify the results that you deliver. We have increased capabilities and matured as an organisation. Connor has a personal relationship with every one of our board members. They helped to manage any insecurities and uncertainties, keeping them engaged throughout the project. HR director, energy company

10 08 Six ways we are different Connor s advice is clear, pragmatic and timely, backed with a real sense that they know our organisation and the issues we may face. Chief executive, charitable organisation + 38% We deliver behavioural change and better performance fast You will want to see tangible results from any investment in your people and teams. Our clients often tell us that they see almost instant improvements after working with us. Our methods work for you because our approach has scientific rigour Our talent development approach is proven and based around the experiential learning philosophy of learning expert David Kolb. But what does this mean in practice? It means that we engage and develop your people using statistically proven techniques that have already enabled better performance in thousands of other organisations. We help your people to learn through anticipation and reflection, which makes them 38% more likely to change their behaviour. It is important to make development digestible, real life and relevant. Once individuals understand the science behind it, we ensure learning is experiential and practical. This way everyone s learning needs are met. We provide balanced solutions You want access to talent and organisational development that has a track record of delivering results. Equally, generic development rarely works it has most impact when it is appropriate and relevant for your people. We add value by listening to what you want and delivering solutions that enable your people to feel intellectually comfortable and ready to learn. This means doing things in the right style, language and environment for you. A large proportion of our content is available ready to go and has been developed by industry experts over many years and has a track record of results. This content is then tailored to your organisation, people and challenges and will be delivered in a way that is personal to you. Connor

11 09 We use tools to raise individual and team awareness and build the case for change Our work is often underpinned by proven personality and competency based tools like VoicePrint, which assesses the personal and pivotal effect of your voice in the workplace. We will assess your people s competence through practical assessment, revealing the impact their judgement, drive and influence have on getting things done and on others. And we get a 360 degree view We don t just assess the individual we ask their managers, subordinates and peers to provide input as well giving a holistic view of a team and its performance. We then partner with you to address any development areas and improve performance, enabling your individuals, teams and organisation to be better, to cope with change and to meet your commercial targets. 360 Our consultants have all had in-house careers We do not employ career consultants. Our people have all held senior leadership, HR or learning and development roles in a variety of organisations. They love what they do and are passionate about sharing their knowledge and experience to support other organisations on their development journey.

12 About Connor Welcome to Connor the people experts. We have been providing practical advice and support to organisations and individuals for 25 years. We re flexible, pragmatic and passionate about helping organisations improve performance through their people. Services Recruitment We provide a rigorous recruitment service built around your needs. Our refreshingly different search services help you to find the right candidates saving you time and money. We consult with, develop and coach organisations enabling your people, managers and leaders to be better. We define what performance issues you may have, design a programme of activity that addresses this and then deliver it for you, giving you the outcomes you want. Outplacement We support and assist people who are leaving an organisation voluntarily or involuntarily to move on quickly and confidently. Our service is built around the needs of the individual and lasts for as long as it takes them to find their next role. We help preserve employer reputation and boost the morale of those staying with an organisation. HR services Our solutions span the full spectrum from day to day HR support through to complex change projects. We can support you across the whole employee lifecycle onboarding; employee relations; policies & procedures; mediation & conflict resolution, disciplinary & grievance; compensation & benefits; performance management and organisation change & restructuring to name but a few. Contact us +44(0) info@connor.co.uk connor.co.uk