General Manager Housing Services

Transcription

1 Postal Address PO Box 4503 Knox City Centre 3152 Housing Services Position Description Ph: (03) Fax: (03) Website: Position Description: Reports to: Supervises: Tenancy/Housing Administrator General Manager Housing Services Nil Office Locations/s: Knox Date: August 2016 Organisation UnitingCare Harrison is a mission of the Uniting Church in Australia Synod of (Vic/Tas) and as such we are part of the church and affirm its principles and philosophies. Since the 1960s Harrison has been offering general welfare services in the Eastern Metropolitan area of Melbourne. Harrison has three streams of service provision: Disability Services, Homelessness Services and Housing Services. With over 140 volunteers and more than 80 employees, Harrison supports more than 400 people at any time and provides tenancy management to about 250 residents. The Harrison website provides further information relating to the strategic plan and the organisational structure, Mission UnitingCare Harrison assists people to take charge of their own lives. Values UnitingCare Harrison s work is inspired by its Christian foundations and the Statement of Purpose of UnitingCare Victoria and Tasmania. Hope: Excellence: Compassion: Integrity: Equity: Independence: UnitingCare Harrison believes people have the capacity for positive change. UnitingCare Harrison is a responsible steward of all its resources striving for the best in everything it does. UnitingCare Harrison listens and works together with people to find solutions, having particular concern and empathy for those who are vulnerable, poor and marginalised. UnitingCare Harrison acts ethically at all times. UnitingCare Harrison stands for justice and a fair go for all people regardless of their background, ability or circumstances. UnitingCare Harrison fosters self-reliance. Vision UnitingCare Harrison will be an influential leader in the provision of quality housing and community services. Human Resources Version 1.0 Page 1 of 8

2 Program/Project Harrison Housing provides a diverse range of accommodation options across metropolitan Melbourne. This range includes: Crisis housing for families and youth in Private leased properties Harrison owned and Uniting Church Congregation properties Long Term Housing for people with disabilities Department of Health and Human Service s properties Long Term Independent Living Units for older persons Long Term Social Housing & NRAS properties All tenancies are managed under either the Victorian Residential Tenancies Act (RTA), 1997 or the Victorian Retirement Villages Act (RVA), Our Retirement Villages provide affordable Independent Living Units (ILU s) for people 55 years of age and older and are administered under the Retirement Villages Act We currently manage eight villages across Melbourne. Harrison Housing also manages Crawford Court in South Melbourne, a 40 bedsit property, which is administered under the Residential Tenancy Act, The tenants are generally fifty years of age and older. In addition, the agency has a number of social housing tenancies including Gifford Village, an 18 unit development in North Croydon consisting of 1, 2 and 3 bedroom units. The Tenancy/Housing Administrator works across both the RVA and RTA as required. They are responsible for ensuring tenancies and properties are managed efficiently and effectively in accordance with UCH policies and procedures and the RTA and RVA. This role works closely with the Housing Services Team. Key Selection Criteria Demonstrated experience in general property and tenancy management Practical knowledge of tenancy and/or retirement village legislation Practical knowledge of compliance requirements for National Affordability Rental Scheme (NRAS) properties Excellent time management skills and the ability to prioritise multiple demands Highly developed oral, written and interpersonal skills Proficient in Microsoft Word and Excel Ability to be sensitive and empathetic during interactions with residents Proven ability to deliver a professional customer service both in-house and to residents Demonstrated ability to work effectively and cooperatively in a team environment Possess a positive attitude; be consistently reliable, conscientious and trustworthy Relevant knowledge of and experience in the community services sector is desirable Professional presentation and punctuality A current Victorian Driver s Licence Supply a National Police Certificate and a current Working with Children Check Human Resources Version 1.0 Page 2 of 8

3 Qualifications Mandatory A current Victorian Driver s Licence and Working with Children card. Desirable Capacity to work with CHINTARO or similar tenancy management software. Cert. IV in Tenancy Management or equivalent qualifications Experience Knowledge Demonstrated experience in general property and tenancy management Practical knowledge of current tenancy and retirement village legislation Practical knowledge of NRAS tenancy compliance requirements Knowledge and understanding of the social/ community housing sector Working sensitively with older persons and homeless or disadvantaged persons Excellent computer skills with Microsoft Word, Excel, the internet and programs High level of administration/office skills Legal Compliance To keep abreast of and comply with all relevant Federal, State, Council, Acts, laws, and regulations including but not limited to: OH&S Act 2004 (Victoria) OH&S Regulations 2007 Information Privacy Act (Vic) 2000 Privacy Act (Cwlth) 1988 Privacy Amendment (Enhancing Privacy Protection) Act (Cwlth) 2012 Equal Opportunity Amendment Act 2011 (Victoria) Fair Work Act 2009 Retirement Villages Act, 1986 Residential Tenancies Act 1997 National Rental Affordability Scheme Act 2008 Key Attributes Flexibility to manage a spread of properties across our diverse housing portfolio Innovative in the face of changing circumstances Self-starter/hands-on person Relates well to clients and residents Interacts professionally and ethically with staff, clients and residents Demonstrates compassion through displaying empathy and consideration for others Team player, willing to help out your colleagues as required Position This is a fulltime role. Some flexibility in hours may be negotiated to suit the successful applicant. Human Resources Version 1.0 Page 3 of 8

4 Key Responsibilities and Duties Key responsibilities for this position include but are not limited to: ILU Residents/Tenancy Management Key Responsibilities Manage registration of interest list for each ILU and meet prospective residents as vacancies occur & provide information packs with Village Fact Sheets Arrange appropriate advertising of vacancies, manage waiting lists and respond to enquiries Prepare information packs and provide potential new residents/tenants with all Residence Documents required under the RVA, RTA and UCH procedures Prepare all sign up documentation including Disclosure statements, Residential Tenancy Agreements, Residence and Management Contract (where required) for new residents in accordance with the RVA/RTA and UCH procedures Process the sign up, management and exit of tenants as specified in the Residential Tenancies Act, UCH procedures and NRAS conditions where relevant. Conduct property inspection and complete condition report, including photos, prior to the tenants sign up Complete Exit Inspection and Report within 3 business days of tenant vacating Ensure ingoing fees are paid prior to new residents signing Residence and Management Contract Manage exit of residents in accordance with RVA/RTA and UCH properties Liaise with relevant support agencies and provide information to residents as required Manage disputes and/or breaches under relevant legislation and regulations in a timely and professional manner Interview prospective residents for Long Term Social Housing, compile relevant paperwork and make recommendations to GM Housing Services Advise the General Manager Housing Services of any issues of concern in relation to tenancies at risk on the same day that the concern is identified Report all significant interactions with tenants/residents to General Manager Housing Services immediately Assist in managing all maintenance requests, when required, in line with UCH polices & procedures Maintain inventory for all crisis properties written and photographic Undertake 6 monthly inspections of all properties under management to ensure residents comply with the terms of their lease Human Resources Version 1.0 Page 4 of 8

5 Rent Management and Reviews Monitor any resident/tenant rent or service charge arrears weekly and manage issues in accordance with UCH procedures to ensure arrears are paid. Conduct and implement annual rent reviews and service charge adjustments for all Long Term housing properties (as per Housing Services schedule) and ILU s under management as per the RVA and RTA. This includes providing the resident/tenant with formal notification, amending rent/service charge amount in Chintaro and amending resident Centrepay deductions accordingly Prepare Centrelink paperwork to ensure the commencement of rental/service charge payments are activated upon sign up Provide monthly report of all rent/service charge arrears and vacancies within first 3 days of each month to the GM Housing Services Resident and Tenancy Administration Undertake all administrative processes and record keeping required by UCH policies and procedures Respond to resident/tenant phone, , postal and in person enquiries in an appropriate manner in consultation with GM if required Process rental payments/service charge payments/reconciliations for ILUs and Social Housing when required Represent UCH at VCAT where required, in consultation with GM Housing services and tenants support agencies. Manage receipt of all Ingoing Contribution payments Manage Bond administration Complete reports for GM Housing Services as requested from time to time Manage Centrepay arrangements at entry and exit of residents and tenants Assist in completion of NRAS data reports as required Assist GM Housing Services with preparation of all documents related to RV Annual Meetings Other administration tasks as required Agency Responsibilities: Develop and maintain a collaborative working relationship with Centrelink, DHHS, State Trustees, local support agencies, local congregations and real estate agents as required and to promote UCH programs within the region Actively participate in team meetings and activities Comply with all relevant UCH policies and procedures Other duties as required Human Resources Version 1.0 Page 5 of 8

6 Key Performance Indicators Participation in at least one of the following: Agency committee Working group Provide training or mentoring to my peers Conduct rent reviews for all long term housing properties as per Housing Services schedule and the Residential Tenancies Act Ensure all properties are inspected as per inspection schedule Ensure all necessary paperwork is completed and filed within 3 days of tenants signing documentation for all Long Term Housing properties and ILUs Ensure all rental arrears are addressed and payment plans are arranged for rectification of rental arrears within 10 working days, to be recorded in writing after approval from G.M. Housing Services Ensure all policies, procedures and forms are reviewed and updated as per Agency requirements 80% of vacancies are re - tenanted within the required time frame, in line with UCH policies Continuous Quality Improvement UnitingCare Harrison is an accredited agency and staff are expected to take an active part in Continuous Quality Improvement processes (CQI). Work Conditions Police Check and Working with Children Card We are a child safe employer. The employee shall provide a Police Check (less than 12 months old) and Working with Children Card for sighting and Registration numbers will be recorded. This must be provided on (or before) commencement of employment. Performance Development Review (PDR) A PDR will be conducted monthly during the six month probationary period and then on an annual basis with the Line Manager. This appraisal will be based on this position description. Hours of work Monday Friday. 9am to 5.06pm or less, to be negotiated Induction Staff induction will be carried out in the first two weeks of employment by the Line Manager. Salary Salary will be according to the Social, Community, Home care and Disability Services Award up to Level 4 Paypoint 4 - according to qualifications and experience. Salary sacrifice is available All entitlements are portable within UnitingCare agencies within Victoria/ Tasmania. Staff Benefits As per Staff Benefits policy Human Resources Version 1.0 Page 6 of 8

7 Staff training and development Staff training and development is provided through: External training - provided by relevant external agencies Basic training - induction training; compliance with the agency's legislative responsibilities such as occupational health and safety (including the use of equipment), privacy, equal opportunity, harassment Staff training and development will be identified through the following: Probation reviews Staff meetings Annual staff Performance Development Reviews. Supervision The position reports to General Manager Housing Services Human Resources Version 1.0 Page 7 of 8

8 VERIFICATION I have read the position description and I am satisfied that it accurately describes the position. We agree that any changes will be made in consultation with the employee. MANAGER or TEAM LEADER Name: Signature: Date: / / I have read this position description and agree to undertake the duties as described above. I agree that: This position description is a good indication of the duties and responsibilities that I may be required to perform. Any additional duties and responsibilities may be allocated to me by my line manager, following consultation and discussion with me. Where additional training or support is required to fulfil additional duties, it will be provided. This position description will be reviewed regularly in consultation with me. The KPIs indicated in this document will contribute to my annual performance review. These KPIs will also be reviewed regularly in accordance with the needs of the role. EMPLOYEE Name: Signature: Date: / / Human Resources Version 1.0 Page 8 of 8