Application of EI in Governance & Administration

Transcription

1 Application of EI in Governance & Administration

2 Hardheartedness of the educated the people s capacity for nonviolent resistance despite the gravest provocation. (Greatest hope) The HARDHEARTEDNESS OF THE EDUCATED IS A MATTER OF CONSTANT CONCERN and sorrow to me. (Greatest despair)

3 Governance: Definition The way POWER IS EXERCISED through a country s economic, political, and social institutions. the World Bank The EXERCISE of economic, political, and administrative authority to manage a COUNTRY S AFFAIRS at all levels. It comprises mechanisms, processes, and institutions through which citizens and groups articulate their interests, exercise their legal rights, meet their obligations, and mediate their differences. UNDP.

4 Governance: Dimensions Property rights and rule-based governance The quality of budgetary & financial management The efficiency of revenue mobilization The efficiency of public expenditures Transparency, accountability and corruption World Bank

5 Good Governance It encompasses the role of public authorities in establishing the environment in which economic operators function and in determining the distribution of benefits as well as the RELATIONSHIP BETWEEN THE RULER AND THE RULED. OECD

6 Good Governance Mechanisms for assuring good governance: Internal rules and restraints (civil service and budgeting rules); Voice and partnership (service delivery surveys to solicit client feedback) Competition (alternative dispute resolution mechanisms) WDR 1997

7

8 Administrative Activities

9 Maintenance of Law & Order

10 Tending to your flock!!

11 Conducting Elections

12 Managing Disasters

13 Relief Operations

14 Implementing Development prog.

15 Implementing Development prog.

16 Implementing Development prog.

17 Administrators are not born but made

18 Refurbishing

19 National Training Policy Building necessary LEADERSHIP & CONFIDENCE MOTIVATION & morale SENSITIVITY to emerging political & SOCIAL CONCERNS RESPONSIVENESS, COMMITMENT, awareness, accountability

20 Motivation

21 Causes for Dissatisfaction Poor working conditions Unfair personnel policies Excess or absence of supervision Absence of fair play within the organisation INDISCIPLINE

22 Causes for Dissatisfaction Lack of TRANSPARENCY (poor communication, lack of trust, poor interpersonal skills) Lack of opportunity of SELF EXPRESSION Interference in objective functioning

23 Relational needs Relational returns refer to those needs that are not necessarily monetary in nature. These returns satisfy the selfesteem and self-satisfaction needs of the employees. They include, for instance, the pride of having an association with an organization, job challenge and satisfaction, opportunities for learning and advancement, a sense of being part of a nobler cause (in case of some organizations), job security and so on.

24 Stress Management Working in government could create mental and emotional stress on government servants like in any other job. Each person develops his/her own way to respond to stress created by his/her job. These responses are generally in the form of anxiety, withdrawal, lack of interest in work, violent reaction etc. Thus stress is not only harmful to the individual it also reduces his/her efficiency which reflects in poor performance. ARC Report

25 What EI competencies are needed for improving administrator s performance?

26 Mayer & Salovey Identify emotion (in self & others) express emotions accurately discriminate between accurate & fake Using emotions Labeling emotions Interpreting emotional meanings Managing emotions (negative emotions)

27 Bar-On Intrapersonal: Self Regard, Emotional Self-Awareness Assertiveness, Independence, Self-Actualization Interpersonal: Empathy, Social Responsibility, Interpersonal Relationship Adaptability: Reality Testing, Flexibility, Problem Solving Stress Management: Stress Tolerance, Impulse Control General Mood: Optimism, Happiness

28 Goleman Emotional awareness Self confidence Self-Control Trustworthiness Initiative Empathy Service Orientation Organizational Awareness Adaptability Achievement Drive

29 Goleman Relationship Management Developing Others Influence Building Bonds Teamwork and Collaboration Communication Conflict Management Leadership Change Catalyst

30 Identify the EI competencies which aid INTERACTION WITH STAKE HOLDERS.

31 Identify the EI competencies which aid INTERACTION WITHIN ORGANISATION.