Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)

Transcription

1 Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 21 SEPTEMBER 2018 Modifications to SASE came into effect on 21 September Accordingly, SASE publication DFE applies both to new Apprenticeship starts from 21 September 2018 and all Apprenticeships commenced before and not completed by 21 September For more details of the changes please read the following preface page to the framework document. Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr03147 Issue date: 28 November 2014 Issued by People 1st

2 Modifications to SASE came into effect on 21 September Accordingly, SASE publication DFE applies both to new Apprenticeship starts from 21 September 2018 and all Apprenticeships commenced before this date and not completed by 21 September The SASE modifications have further extended the list of qualifications that meet the minimum English and Maths requirements. This now allows for the acceptance of a wider range of UK-wide qualifications and also certain international qualifications, where these are supported by a suitable NARIC Statement of Comparability. Full details relating to the exceptions eligibility criteria are contained in: Section 5 of SASE for Intermediate Level Apprenticeships Section 31 of SASE for Advanced Level Apprenticeships Please note that some frameworks may have English and Maths grade/level requirements that are above the SASE regular minimum requirements. The exceptions relating to the use of British Sign Language or Entry Level 3 qualifications, detailed above, do not apply to industry-specific minimum entry requirements. Please check specific framework documents to ascertain where this is the case and/or check directly with the Issuing Authority responsible for the framework. Please note that the Transferable Skills tables within this document have not been updated to reflect the recent SASE changes and do not include the expanded range of acceptable qualifications. Refer to SASE for a full list of acceptable qualifications. The updated version of SASE can be accessed here:

3 Intermediate and Advanced Level Apprenticeship in Licensed Hospitality (England)

4 Framework summary Intermediate and Advanced Level Apprenticeship in Licensed Hospitality Intermediate Level Apprenticeship in Licensed Hospitality (England) This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 2 include: Pathway 1: Licensed Hospitality Competence qualifications available to this pathway: C1 - Level 2 Certificate in Licensed Hospitality Skills Knowledge qualifications available to this pathway: K1 - Level 2 Certificate in Licensed Hospitality Operations Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills Intermediate and Advanced Level Apprenticeship in Licensed Hospitality Advanced Level Apprenticeship in Licensed Hospitality Management (England) This framework includes information on Personal Learning and Thinking Skills Pathways for this framework at level 3 include: Pathway 1: Licensed Hospitality Management Competence qualifications available to this pathway: C1 - Level 3 Diploma in Licensed Hospitality Skills Knowledge qualifications available to this pathway: K1 - Level 3 Certificate in Licensed Hospitality Operations Combined qualifications available to this pathway: N/A This pathway also contains information on: Employee rights and responsibilities Functional skills

5

6 Framework information Information on the Issuing Authority for this framework: People 1st Apprenticeship sector for occupations in hospitality, catering, retail, leisure, travel, tourism and passenger transport. Issue number: 7 Framework ID: FR03147 This framework includes: Level 2 Level 3 Date this framework is to be reviewed by: 22/06/2015 This framework is for use in: England Short description This framework is designed for those wanting to work behind a bar or in customer facing roles in the bar area, employed in various licensed hospitality premises. It has been developed to meet the specific needs of the licensed hospitality industry to offer a clear route into leadership and management roles and to inspire young entrepreneurs and business start-ups. This framework will support the government's Skills for Sustainable Growth strategy by promoting personal growth and broadening interests, assisting employers in our sector to rely less on migrant workers, driving social mobility and contributing to employment, productivity and economic growth.

7 Contact information Proposer of this framework BIIAB working with an industry steering group. The framework has been proposed following feedback from our industry partners and learners that a licensed industry specific framework was needed to cover the fundamental issues that related to the job roles within. The industry requires nationally recognised qualifications that fit into a specific framework to enhance the reputation of the industry, assist staff recruitment and retention, increase professionalism and enable individuals to consider business start-ups. Developer of this framework Name: Organisation: Organisation type: Job title: Jamie Earl BIIAB Awarding Organisation Qualifications Manager Phone: Postal address: Website: jamie@bii.org BII Wessex House 80 Park Street Camberley Surrey GU15 3PT Issuing Authority's contact details Issued by: People 1st Issuer contact name: Joanne Parker Issuer phone: Issuer Joanne.parker@people1st.co.uk

8 Revising a framework Contact details Who is making this revision: Your organisation: Your address: Arlene Holmes BIIAB arleneh@bii.org Why this framework is being revised This framework is being revised due to removing the current qualifications and replacing them with updated versions of the qualifications. Summary of changes made to this framework This framework is being revised due to removing the current qualifications (Level 2 Certificate in Licensed Hospitality Skills - 600/9057/1 and Level 2 Certificate in Licensed Hospitality Operations - 600/0027/2) and replacing them with updated versions (BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 and BIIAB Level 2 Certificate In Licensed Hospitality Operations - 601/4851/2). This change has followed a review with industry and key stakeholder that identified that some units required being updated to include newer versions and also to include more optional units to provide more variety for learners. Qualifications removed Level 2, Pathway 1: Licensed Hospitality BIIAB Level 2 Certificate in Licensed Hospitality Skills 600/9057/1 BIIAB Level 2 Certificate in Licensed Hospitality Operations 600/0027/2 Qualifications added Level 2, Pathway 1: Licensed Hospitality BIIAB Level 2 Certificate In Licensed Hospitality Skills - 601/4850/0 BIIAB Level 2 Certificate In Licensed Hospitality Operations - 601/4851/2

9 Qualifications that have been extended N/A

10 Purpose of this framework Summary of the purpose of the framework This is a framework for those working behind a bar or in customer facing roles in the bar area, employed in various licensed hospitality premises, such as: Leased premises Managed Houses Tenanted premises Hotels Restaurants Nightclubs Club premises. The Pub, Bar and Nightclub industry is the second largest industry within the hospitality sector, yet no specific exists which deals with the fundamental skills and knowledge needed as part of the day-to-day business of working within the sector. Around 600,000 people work in licensed hospitality, with pubs bars and nightclubs having the youngest workforce of all the UK industries. 45% of the 600,000 people working in the industry are under the age of 25. Turnover is high, particularly in leased and tenanted premises. The shift from managed outlets to tenanted/leased premises means that there have been huge implications for skills operators of these types of premises are less likely to take up training opportunities. This is often because of the perceived cost of sending staff members out of the workplace is high, and the return on investment low, especially considering that the industry has a relatively high level of staff turnover. Employers within the licensed hospitality industry have identified the need for a more transparent career progression path to be available for those entering the industry wishing to develop further to management roles, and to help retain good staff members. This framework has been designed to meet these objectives and to encourage those with entrepreneurial aspirations. Some examples of job titles that this framework has been identified for are: Barpersons (leased, tenanted, managed, wine bar, cocktail bar, nightclub) Restaurant staff (waiters, waitresses) Bar managers Food and Beverage Managers Shift mangers

11 Bar team leaders. Apprentices working in these roles are likely to undertake a range of activities such as serving food and drink, taking payment, working in the cellar, and stock taking, marketing, training and motivating other staff, monitoring company accounts, as well as other activities. This framework will support the governments Skills for Sustainable Growth strategy as it will: Promote personal growth and broaden interests Assist employers in our sector to rely less on migrant workers Drive social mobility Contribute to employment, productivity and economic growth Encourage business start-up The purpose of the framework for licensed hospitality is to offer the industry a flexible work based training programme suited to their needs. Source: Labour market review of the licensed hospitality industry, November 2009, conducted by People 1st and BII. Aims and objectives of this framework (England) The aim of this framework is to develop the skills, knowledge and understanding to work in the licensed hospitality industry. The main objectives are to: Professionalise the licensed hospitality industry Offer a viable career progression route built around industry related qualifications Increase staff retention and contribute to the recruitment of motivated staff Improve customer facing skills and technical knowledge and competence in the industry Have a positive impact on the public image of the licensed hospitality industry Give aspiring entrepreneurs the basis on which to consider running their own business

12 Entry conditions for this framework Licensed hospitality apprentices must be aged 16 or over to enter this framework as mandatory units within the component qualifications are based around the sale, service and delivery of alcohol and contain alcohol related information. Under the Licensing Act 2003 a young person (under the age of 18) can sell alcohol on licensed premises as long as each and every sale is approved by a responsible person. A responsible person is defined as: The premises licence holder for that premises The designated premises supervisor for that premises Any individual over 18 who is authorised by the premises licence holder or designated premises supervisor. Apprentices must be prepared to work unsociable hours, in often busy and noisy premises. Apprentices are likely to be required to deal with customers. They should demonstrate an enthusiasm for working in the sector and be positive and friendly. There are no formal qualification requirements for this framework, although completion of the Level 2 Licensed Hospitality Apprenticeship would provide a useful grounding for the Level 3 Licensed Hospitality Management Apprenticeship Framework. Experience of working in the licensed hospitality industry would benefit a learner looking to be registered on this framework. Training providers must provide an initial assessment of learners to establish whether they meet any entry requirements identified within the framework. Rules to avoid repeating qualifications Processes exist to make sure that applicants with prior knowledge, qualifications and experience are not disadvantaged by having to repeat learning. Training providers and awarding organisations will be able to advise on the current rules for accrediting prior learning and recognising prior experience. Initial Assessment Training providers and employers will use initial assessment to ensure that applicants have a fair opportunity to demonstrate their ability and to tailor programmes to meet individual needs, recognising prior qualifications and experience. This will also ensure that entry conditiuons have been met.

13

14 ... level 2 Level 2 Title for this framework at level 2 Intermediate Level Apprenticeship in Licensed Hospitality (England) Pathways for this framework at level 2 Pathway 1: Licensed Hospitality

15 ... level 2... Pathway 1 Level 2, Pathway 1: Licensed Hospitality Description of this pathway Licensed Hospitality. Total 54 credits. Competence: 29 Credits Knowledge: 15 Credits Functional Skills: 10 Credits Entry requirements for this pathway in addition to the framework entry requirements NA

16 ... level 2... Pathway 1 Job title(s) Barperson (leased and tenanted) Barperson (managed house) Barperson (wine/cocktail bar) Barperson (Nightclub venue) Waiter/Waitress Job role(s) Serving customers, cash handling, merchandising and marketing, cellar work. Serving customers, cash handling, cellar work. Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails. Serving customers, cash handling, cellar work, serving wines and spirits/ cocktails. Serving customers, cash handling, customer interaction

17 ... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 Certificate in Licensed Hospitality Skills No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 601/4850/0 BIIAB N/A Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Licensed Hospitality Operations No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 601/4851/2 BIIAB N/A

18 ... level 2... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications The units have been specifically chosen for 601/4850/0 Level 2 Certificate in Licensed Hospitality Skills to ensure that they compliment what is covered in 601/4851/2 Level 2 Certificate in Licensed Hospitality Operations to ensure that skills and knowledge are fully tested throughout the framework. For example learners will cover cooking practice and cooking theory, prepare and serve wines in the skills qualification and the knowledge of wine service.

19 ... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

20 ... level 2... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) BIIAB have consulted with an industry steering group as to the requirement of ICT within the Intermidiate Apprenticeship Framework for Licensed Hospitality. It was deemed that it was not directly relevant to effective performance in licensed hospitality due to the nature of the jobs and the fact that they may not use computer systems in their role. Progression routes into and from this pathway It is important that this framework offers both progression from related frameworks and

21 ... level 2... Pathway 1 learning opportunities, and that it provides progression to learning programmes and to a career in licensed hospitality. Apprentices can progress onto this framework from academic qualifications such as GCSE's, and vocational qualifications at Level 1, such as the BIIAB Level 1 Award in Introduction to Employment in the Hospitality Industry (AIEHI). The AIEHI is on the Foundation Learning Tier (FLT). Experience of working in the industry as front line staff, such as bar staff or waiters/waitresses would also be suitable for progression into the. Experience of dealing with people, working unsociable hours as part of a team would also be appropriate for the progression onto this. Useful qualities for someone looking to progress onto this would be someone who is highly motivated, enjoysworking with people, often in busy, vibrant places. Progression from this framework could be into supervisory or junior management roles within licensed hospitality. Much of the skills and knowledge covered within the framework are transferable accross the hospitality sector. For example: Food Safety in Catering Customer Service in Hospitality, Leisure, Travel and Tourism Health and Safety in the Workplace Maintain and Deal with Payments First Aid Skills Examples of job opportunities that can be found in Licensed Hospitality can be found at Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business Management, the Advanced Level Apprenticeship in Licensed Hospitality or other Level 3 qualifications for the Hospitality sector. Qualifications available to learners can be found at

22 ... level 2... Pathway 1 Employee rights and responsibilities Employers must include an induction for the apprentice at the start of the to meet some of the ERR requirements. ERR is included within the BIIAB Level 2 Certificate in Licensed Hospitality Skills (601/4850/0). It is a mandatory requirement for achievement of the framework. Achievement of the ERR will be certified as part of the Certificate for Licensed Hospitality Skills. Apprentices on this framework will be assessed against the unit entitled: Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214). ERR will be assessed via workplace evidence produced against the assessment criteria specified in the unit. This can be built around induction and workbook activities. The workbook is available through BIIAB or materials can be produced by the training provider which map against the requirements. Contact details for BIIAB are available online at ERR is included as part of the GLH requirement for the framework. The achievement of the unit will be recorded on the Level 2 Certificate for Licensed Hospitality Skills. Apprentices will be asked to know employer and employee rights, responsibilities and their own organisational procedures and to understand the factors that affect them within the organisation in which they are working. Content to be covered under ERR is: The employer and employee rights and responsibilities under employment law, including Disability Discrimination Act, Health & Safety and other relevant legislation The importance of having employment rights and responsibilities The organisational procedures for health & safety, including documentation The organisational procedures for equality & diversity, including documentation Sources of information and advice on employment rights and responsibilities, including Access to Work and Additional Learning Support Know factors that affect own organisation and occupation Therole played by own occupation within organisation and industry Range of career pathways available The types of representative body related to the industry, their main roles and responsibilities and their relevance to the industry Sources of information and advice on own industry, occupation, training and career Principles, policies and codes of practice used by own organisation and industry Issues of public concern that affect own organisation and industry The certificate for completion of the ERR requirement will be sent to the

23 ... level 2... Pathway 1 certification body as evidence. Apprentices will recieve an individual certificate for the ERR element, as well as it being specified in the unit details for the competence based qualifications.

24 ... level 3 Level 3 Title for this framework at level 3 Advanced Level Apprenticeship in Licensed Hospitality Management (England) Pathways for this framework at level 3 Pathway 1: Licensed Hospitality Management

25 ... level 3... Pathway 1 Level 3, Pathway 1: Licensed Hospitality Management Description of this pathway Licensed Hospitality. Total 67 credits. Competence: 37 Credits Knowledge: 20 Credits Functional Skills: 10 Credits Entry requirements for this pathway in addition to the framework entry requirements There are no additional requirements other than the general entry conditions

26 ... level 3... Pathway 1 Job title(s) Bar Manager Assistant Bar Manager Assistant Food and Beverage Manager Bar Team Leader Shift Manager Job role(s) Customer service, handling complaints, financial management, marketing, merchandising, staff training, recruitment, stock control, business development Supervising service, Serving customers, cash handling, merchandising and marketing, cellar work Supervising service, cash handling, staff management, handling complaints, business development Customer service, supervise, train and motivate others, retain and attract new customers Customer service, responsible for running the pub in the pub manager s absence

27 ... level 3... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 3 Diploma in Licensed Hospitality Skills No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/5183/8 BIIAB Knowledge qualifications available to this pathway K1 - Level 3 Certificate in Licensed Hospitality Operations No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 600/5195/4 BIIAB

28 ... level 3... Pathway 1 Combined qualifications available to this pathway N/A Relationship between competence and knowledge qualifications K1 provides the underpinning knowledge and understanding for C1

29 ... level 3... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 2 5 GCSE qualification in English (with enhanced functional content) C 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

30 ... level 3... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 2 5 GCSE qualification (with enhanced functional content) in Mathematics C 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 2 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) BIIAB have consulted with an industry steering group as to the requirement of ICT within the Advanced Level Apprenticeship Framework for Licensed Hospitality Management. It was deemed that it was not directly relevant to effective performance in licensed hospitality as they would usually use their own bespoke in-house systems. Progression routes into and from this pathway

31 ... level 3... Pathway 1 It is important that this framework offers both progression from related frameworks and learning opportunities, and that it provides progression to learning programmes and to a career in licensed hospitality. Apprentices can progress onto this framework from academic qualifications such as GCSEs, and vocational qualifications at Level 2, as well as the Level 2 Licensed Hospitality Apprenticeship Framework. The framework is also accessible for those already working in the industry who want to progress in their career. Useful qualities for someone looking to progress onto this would be someone who is highly motivated, enjoys working with people, often in busy, vibrant places. Progression from this framework will be into management roles within licensed hospitality. All of the skills and knowledge covered within the framework are transferable across the hospitality sector. For example: Leadership and Management Food Safety Supervision Customer Service Health and Safety Marketing Sales promotions Financial managment Stock control Motivating staff Recruitment Training design and delivery Kitchen management Cash handling Examples of job opportunities that can be found in Licensed Hospitality can be found at Learners may decide to progress onto the BIIAB Level 3 Certificate in Hospitality Business Management or the BIIAB Level 4 Certificate in Multiple Licensed Premises Management or other qualifications for the Licensed Hospitality sector. Qualifications available to learners can be found at or by contacting BIIAB (contact details for BIIAB are available online at UCAS points for this pathway:

32 ... level 3... Pathway 1 (no information)

33 ... level 3... Pathway 1 Employee rights and responsibilities Employers must include an induction for the apprentice at the start of the to meet some of the ERR requirements. ERR is included within the BIIAB Level 3 Diploma in Licensed Hospitality Skills (600/5183/8). It is a mandatory requirement for achievement of the framework. Achievement of the ERR will be certified as part of the Diploma in Licensed Hospitality Skills. Apprentices on this framework will be assessed against the unit entitled: Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism Sector (T/601/7214). ERR will be assessed via workplace evidence produced against the assessment criteria specified in the unit. This can be built around induction and workbook activities. The workbook is available through BIIAB or materials can be produced by the training provider which map against the requirements. Contact details for BIIAB are available online at ERR is included as part of the GLH requirement for the framework. The achievement of the unit will be recorded on the Level 3 Diploma for Licensed Hospitality Skills. Apprentices will be asked to know employer and employee rights, responsibilities and their own organisational procedures and to understand the factors that affect them within the organisation in which they are working. Content to be covered under ERR is: The employer and employee rights and responsibilities under employment law, including Disability Discrimination Act, Health & Safety and other relevant legislation The importance of having employment rights and responsibilities The organisational procedures for health & safety, including documentation The organisational procedures for equality & diversity, including documentation Sources of information and advice on employment rights and responsibilities, including access to Work and Additional Learning Support Know factors that affect own organisation and occupation The role played by own occupation within organisation and industry Range of career pathways available The types of representative body related to the industry, their main roles and responsibilities and their relevance to the industry Sources of information and advice on own industry, occupation, training and career Principles, policies and codes of practice used by own organisation and industry Issues of public concern that affect own organisation and industry The certificate for completion of the ERR requirement will be sent to the certification body as evidence. Apprentices will receive an individual certificate for the ERR

34 ... level 3... Pathway 1 element, as well as it being specified in the unit details for the competence based qualifications.

35 The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met The licensed hospitality industry is broadly representative of a multicultural and diverse population. It is a young industry, with an even split of women and men. There are variations across the sector with the restaurant and pub industries particularly reliant on young people (65 percent of those working in the pubs, bars and nightclubs industry are under the age of 30 as are 55 percent of those working in the restaurant industry). Overall, 57 percent of the workforce is female and 43 percent male. Whilst similar proportions of publicans and managers of licensed premises are male and female. It is relatively common for independent pubs to be run by husband and wife teams. Men tend to dominate back of house roles and women front of house. The pubs, bars and nightclubs industry has probably the youngest age profile of all UK industries. 45% of the workforce are under the age of 25.The vast majority of kitchen and catering assistants, waiting staff and bar staff in the pubs, bars and nightclubs industry are under the age of 25. Unsurprisingly, publicans and managers of licensed premises tend to be older, although nearly half are under the age of 35. Only 4% of the pubs, bars and nightclubs workforce describe their ethnicity as Black or Minority Ethnic (BME). There is little variation across different occupational groups within the industry. The proportion of people from a BME background working in the industry is much lower than across the hospitality, leisure, travel and tourism sector as a whole (13 percent). It is essential that this framework encourages people from BME background. It is envisaged that this framework be available to employers and providers based in regions with high BME population and marketing and communications be targeted at representative groups. Across the hospitality, leisure, travel and tourism workforce as a whole, approximately a fifth of the workforce are migrant workers (i.e. they were born overseas). This figure is lower in the pubs, bars and nightclubs industry (7 percent). At an occupational level, there is little variation, although a slightly higher proportion of bar staff, waiting staff and chefs and cooks were born overseas than those working in other roles. The framework has been designed so that it is easily accessible in the workplace. With this in mind it is considered that the programme will be equally accessible to older people already working in licensed premises or indeed those who are seeking a new career. The in licensed hospitality is open to all who have the necessary attributes to succeed. Providers and employers must have equal opportunity policies which are operated

36 effectively and comply with current diversity legislation. There must be an open and transparent recruitment process which is available to all people, regardless of age, disability, ethnic origin, gender, gender identity religion and belief, sexual orientation or who meet the stated selection criteria. It is unlawful to discriminate against workers because of their gender, ethnicity, sexual orientation, religion or age. Employers should ensure they have policies in place which are designed to prevent discrimination. All delivery partners must be committed to a policy of equality and must have an equality policy and procedure. BIIAB have a policy in relation to equality and diversity for its qualifications that centres and employers must adhere to. Those centres and employers are encouraged to make this policy available to all apprentices on this framework. Employers/Providers must be able to demonstrate that there are no overt or covert discriminatory practices in selection and employment. All promotional, selection and training activities must comply with the Equality Act Source: Labour market review of the licensed hospitality industry, November 2009, conducted by People 1st and BII.

37 On and off the job guided learning (England) Total GLH for each pathway Level 2 Pathway 1: Total Pathway GLH Minimum: 490 Maximum 567 (including Induction 12 hours and Mentoring 40 hours) Level 3 Pathway 1: The total GLH for the licensed hospitality framework is a minimum of 405 GLH. The anticipated duration for the is 12 months. The GLH are delivered during contracted working hours and that the working week for an apprentice is recommended to be 30 hours, however due to the work patterns within the industry we appreciate that some apprentices may only be employed part time within the kitchen in which case apprentices must work a minimum of 16 hours a week. If this is the case, you must state that the Apprenticeship must be extended in order for the apprentice to complete the GLH. For all learners GLH: must be planned, reviewed and evaluated jointly between the apprentice and tutor, teacher, mentor or manager; are delivered through one or more of the following methods: individual and group teaching, e-learning, coaching, mentoring; feedback and assessment; guided study; It is envisaged that all these delivery methods will be utilised to give the apprentice as fully encompassing framework. Teaching will occur mainly within the kitchen environment for skills and knowledge however it is envisaged that with the amount of e-learning available in this area as well as study books that learners will receive full and interactive programe. completed in relation to accredited components of the framework achieved prior to the that training may count towards the GLH requirement for the framework; where an apprentice completes an Apprenticeship part way through the final 12 month period (which is after the first 12 months), an apprentice must receive a proportion of the minimum of 280 GLH which is at least equal to the proportion of the final 12 month period spent on the Apprenticeship. Apprenticeship delivery must be planned to make full and effective use of the duration, including the opportunity for apprentices to embed and extend their learning through repeated workplace practice; Employers must allow access as and when required by the apprentice

38 either to a tutor, teacher, mentor or manager; For the framework achieved the following restrictions are in place for learners Those learners aged between 16-18, the Apprenticeship must last at least 12 months; Those learners aged 19 and over, the Apprenticeship must be at least 12 months, unless relevant prior learning is recorded. Where this is the case, Apprenticeships will not be less than six months and must include new skills and new learning. Minimum off-the-job guided learning hours Level 2 Pathway 1: 1. Minimum recommended duration of programme is 12 months 2. Total of 257 minimum off the job GLH for the duration of the programme 3. Breakdown for this pathway as follows: Level 2 Certificate in Licensed Hospitality Operations: 127 minimum GLH FS English: 45 GLH FS Maths: 45 GLH Mentoring: 40 GLH Level 3 Pathway 1: The minimum number of off-the-job guided learning for this framework is 161 Guided Learning Hours (GLH). This is 39% of the overall GLH for this framework. The number of hours delivered by off-the-job training will be a minimum of 161 GHL made up as follows: 45 GLH Functional Skills Maths 45 GLH Functional Skills English Plus the following mandatory units from the technical certificate: 41 GLH - An introduction to leadership and management 10 GLH - Motivating a Team in Business 10 GLH - Understanding a Business Market 10 GLH - Profit and Loss and Budget Control Additional off-the-job GLH time will be delivered via the optional units in the technical certificate but the total will be determined by the units chosen by each individual learner It is the responsibility of the provider/employer to establish the exact number of contact hours, as long as it meets this requirement.

39 How this requirement will be met Level 2 Pathway 1: Off the job learning will mainly be achieved through learning towards elements of the Level 2 Certificate in Licensed Hospitality Operations and functional skills qualifications. Support materials that accompany this framework allow for independent study away from the workstation enabling learners to learn off the job. This will be primarily met around the technical certificate/functional Skills however elements of the competence based qualification can also be learnt via this methodology. Training hours delivered under an agreement may vary depending on the previous experience and attainment of the apprentice. The amount of off-the-job training required to complete the under the agreement may then be reduced accordingly, provided the total number of off-the-job hours for this framework can be verified for certification. It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will be verified by the External Quality Assessor. Off-the-job training needs to: Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager Be delivered during contracted working hours Be delivered through one or more of the following methods: individual and group teaching, e-learning, coaching; mentoring, feedback and assessment; guided study and induction. Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be verified by attendance records. This evidence needs to be checked and signed by the assessor and employer. Off the job learning may well be met through mentoring from experienced colleagues or staff from other premises or enrichment activity. Level 3 Pathway 1: Off-the-job learning will mainly be achieved through learning towards elements of the Level 3 Certificate in Licensed Hospitality Operations and functional skills qualifications. Support materials that accompany this framework allow for independent study away from the workstation enabling learners to learn off-the-job. This will be primarily met around the technical certificate/functional Skills however elements of the competence based qualification can also be learnt via this methodology. Training hours delivered under an agreement may vary depending on the previous experience and attainment of the apprentice. The amount of off-the-job training required to complete the under the agreement may then be reduced accordingly, provided the total number of off-the-job hours for this framework can be

40 verified for certification. It is the provider/employers responsibility to ensure that GLH are recorded accurately. This will be verified by the External Quality Assurer. Off-the-job training needs to be: Planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager allowing access as and when required by the apprentice either to a tutor, teacher, mentor or manager. Delivered during contracted working hours be delivered through one or more of the following methods: individual and group teaching, e-learning, distance learning, coaching; mentoring, feedback and assessment; collaborative/networked learning with peers, guided study and induction Off-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be verified by attendance records. This evidence needs to be checked and signed by the assessor and employer. Off-the-job learning may well be met through mentoring from experienced colleagues or staff from other premises or enrichment activity. Minimum on-the-job guided learning hours Level 2 Pathway 1: Minimum on the job Guided Learning Hours (GLH) that should be completetd by the apprentice is 281 GLH (including PTLS 60 GLH) Level 3 Pathway 1: Minimum on-the-job Guided Learning Hours (GLH) that should be completetd by the apprentice is 244 GLH. How this requirement will be met Level 2 Pathway 1: On the job learning will mainly be achieved through learning towards elements of: BIIAB Level 2 Certificate In Licensed Hospitality Skills BIIAB Level 2 Certificate In Licensed Hospitality Operations

41 On-the-job training needs to: Be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager Be delivered during contracted working hours Be delivered through one or more of the following methods: individual and group teaching, e-learning, coaching; mentoring, feedback and assessment; guided study and induction. On-the-job training must be formally recorded, either in a diary, workbook, portfolio, or be verified by attendance records. This evidence needs to be checked and signed by the assessor and employer. On the job learning may well be met through mentoring from experienced colleagues or staff from other premises or enrichment activity. It is envisaged that the apprentice will gain knowledge and skills as part of their role working within a customer facing role within the licensed hospitality industry. This should allow assessments to take place as part of the realistic environment the apprentice is working with. Due to the nature of work it is recommended that the apprentice completes a daily diary of what skills and knowledge has been gained whilst working. It is the provider/employers responsibility to ensure that GLH are recorded accurately. Level 3 Pathway 1: On-the-job learning will mainly be achieved through learning towards elements of: Level 3 Diploma in Licensed Hospitality Skills Level 3 Certficate in Licensed Hospitality Operations It is the provider/employers responsibility to ensure that GLH are recorded accurately.

42 Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills Apprentices, with guidance from assessors and line managers, should use the PLTS tracking sheet to record specific examples of situations where they have demonstrated each of the Personal Learning and Thinking Skills. Personal Learning and Thinking Skills have been mapped against this qualification and is available to centres and employers delivering this framework. This provides a guide as to where there may be opportunities to demonstrate each of the skills. However this is provided only as a guide because there will be opportunities in other situations to demonstrate each of the skills. Working with both their assessor and their employer, apprentices will learn through acquiring these skills, how to be flexible and confident members of a team, or similarly, work autonomously and generate ideas. To ensure there is an integrated approach, assessment of PLTS is integrated with the assessment of the main knowledge and skills of the Apprenticeship. The licensed hospitality framework covers Personal, Learning and Thinking Skills in: Creative Thinking Independent Enquiry Reflective Learning Team Working Self Management Effective Participation Apprentices, in conjunction with their manager and assessor will be required to evidence their achievement of personal, learning and thinking skills within a PLTS tracking sheet. This needs to evidence exactly where PLTS have been demonstrated. A template tracking sheet is available from BIIAB, included within the Assessment Record book for the competence based qualification, or as a stand alone document available from BIIAB. PLTS are to be evidenced within the documentation provided by BIIAB to support the competence based qualification, or in appropriate documentation that covers the same areas produced by a centre. This is checked by the external quality assurer as part of their role.

43 Creative thinking The Creative Thinking PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Creative Thinking PLTS are included within these qualifications. Examples of where the Creative Thinking PLTS can be evidenced would be through the units: Maintain and Deal with Payments - M/601/5039 Managing Marketing, Sales and Promotions - R/503/9873 Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications. Apprentices will be able to: Think creatively by generating and exploring ideas, making original connections. They try different ways to tackle a problem, working with others to find imaginative solutions and Outcomes that are of value. This will be demonstrated by: Generating ideas and explore possibilities Asking questions to extend their thinking Connecting their own and others ideas and Experiences in inventive ways Questioning their own and others assumptions Trying out alternatives or new solutions and follow Ideas through Adapting ideas as circumstances change Independent enquiry The Independent Enquiry PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed

44 Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Independent Enquiry PLTS are included within these qualifications. Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications. Apprentices will be able to: Process and evaluate information in their investigations, planning what to do and how to go about it. They take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes. This will be demonstrated by: Identifying questions to answer and problems to resolve Planning and carrying out research, appreciating the consequences of decisions Exploring issues, events or problems from different perspectives Analysing and evaluate information, judging its relevance and value Considering the influence of circumstances, beliefs and feelings on decisions and events Supporting conclusions, using reasoned arguments and evidence Reflective learning The Reflective Learning PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Reflective Learning PLTS are included within these qualifications. An example of where the Reflective Learning PLTS can be evidenced would be through the unit Lead and Manage Meetings - Y/600/9686. Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications.

45 Apprentices will be able to: Evaluate their strengths and limitations, setting themselves realistic goals with criteria for success. They monitor their own performance and progress, inviting feedback from others and making changes to further their learning. This will be demonstrated by: Assessing themselves and others Identifying opportunities and achievements Setting goals with success criteria for their development and work Reviewing progress, acting on the outcomes Inviting feedback and deal positively with praise, setbacks and criticism Evaluating experiences and learning to inform future progress Communicating their learning in relevant ways for different audiences Team working The Team Working PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Team Working PLTS are included within these qualifications. Examples of where the Team Working PLTS can be evidenced would be through the units: Develop Working Relationships with Colleagues - H/600/9660 Working Effectively as Part of a Hospitality Team - T/601/4216 Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications. Apprentices will be able to: Work confidently with others, adapting to different contexts and taking responsibility for their own part. They listen to and take account of different views. They form collaborative relationships, resolving issues to reach agreed outcomes. This will be demonstrated by: Collaborating with others to work towards common goals

46 Reaching agreements, managing discussions to achieve results Adapting behaviour to suit different roles and situations, including leadership roles Showing fairness and consideration to others Taking responsibility, showing confidence in themselves and their contribution Providing constructive support and feedback to others Self management The Self Management PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Examples of where the Self Management PLTS can be evidenced would be through the units: Serve Alcoholic and Soft Drinks - J/601/4978 Maintain the Health, Hygiene, Safety and Security of the Working Environment - Y/502/9569 Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Self Management PLTS are included within these qualifications. Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications. Apprentices will be able to: Organise themselves, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement. They actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities. This will be demonstrated by: Seeking out challenges or new responsibilities and showing flexibility when priorities change Working towards goals, showing initiative, commitment and perseverance Organising time and resources, prioritising actions Anticipating, taking and managing risks Dealing with competing pressures, including personal and work-related demands Responding positively to change, seeking advice and support when needed Managing their emotions, and building and maintaining relationships

47 Effective participation The Effective Participation PLTS have been mapped to the competence units and we are satisfied that by carrying out their job and achieving the Level 2 Certificate in Licensed Hospitality Skills or the Level 3 Diploma in Licensed Hospitality Skills the requirements of the PLTS will have been met. Examples of where the Effective Participation PLTS can be evidenced through the units: Working Effectively as Part of a Hospitality Team - T/601/4216 Lead a team to improve customer service - H/601/1568 Mapping of PLTS is available from BIIAB. Guidance as to working with PLTS is available on the BIIAB website at or by request. Guidance will be provided as to working with PLTS, and the assessment process will recognise this. All areas of the Effective Participation PLTS are included within these qualifications. Providers will be required to record evidence of achievement of this PLTS as part of the assessment of these qualifications. Apprentices will be able to: Actively engage with issues that affect them and those around them. They play a full part in the life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves. This will be demonstrated by: Discussing issues of concern, seeking resolution where needed Presenting a persuasive case for action Proposing practical ways forward, breaking these down into manageable steps Identifying improvements that would benefit others as well as themselves Trying to influence others, negotiating and balancing diverse views to reach workable solutions Acting as an advocate for views and beliefs that may differ from their own

48 Additional employer requirements N/A

49 For more information visit