Job Description. NUCO Resort Rep

Transcription

1 Job Description NUCO Resort Rep

2 WHAT DO REPS say about repping? 97% of reps rate their enjoyment of repping as 4/5* I ve had the sickest time with NUCO! It s been an amazing year, at a total loss as to what to do for summer! Honestly had the time of my life working with NUCO and made some of my best mates! It s class meeting new people and the amount of ski time is awesome The most rewarding/ fun job I ve had 98% would recommend repping for NUCO to a friend 94% of Training Weekend attendees think it is useful to train in resort NUCO Resort Reps 1

3 UK s largest student snowsports operator 25,000+ passengers carried in 2017/18 WHY NUCO? More potential weeks than any other student operator, from November through until April. Official partner to BUCS including BUDS, the Dome Series, and Main Event. 82% Highly rated team, 82% of passengers rate our work ethic as 4 or 5 star! Established in 2012, we are developing and evolving fast with industry leading innovations. 2 NUCO Resort Reps

4 WHAT DOES A NUCO REP DO? Organise the loading and departure of the coach, and ensure all passengers have a safe, timely and pleasant journey to resort. Host passengers on nights out to ensure that they are out of the accommodation and in the correct bars and club, this is vital to maintaining our supplier relations. Socialise with, and assist passengers, to ensure that they are having the best experience possible, whether they are at après or just looking for the supermarket. Helping with arrivals, from keys to ski hire, it s all hands on deck to get everyone settled in. Organise lessons, NUCO introduced 2,500 people to skiing last year, and this can t be done without you! Run ski competitions, from the casual Rail Jam to the deeply contested Varsity Blues races. Reassure injured passengers and help them though the medical centre and insurance process. Deliver critical information on room rounds. Also get involved with our Event, Comps and Media teams! Steward events, everything from a Mountain Meal to a 2,000 person Open Air Party, get involved with the bar, entry and safety of these incredible alpine events. Help with night time safety and security on Night Patrol. NUCO Resort Reps 3

5 NUCO REP Benefits On average reps work 3 weeks a season, fitting in around work and study. Accommodation Lift Pass Ski hire Insurance Coach Travel Subsistence budget & UK travel expenses with potential to earn more through experience and bonuses New friends, memories and experiences! NUCO Resort Reps 4

6 At NUCO we don t like doing things by half and in order to have the best rep team possible, our experience tell us that going all out with a mega Training Weekend in the Alps, maintains our incredibly high standard of reps who hit the ground running. Training Weekend Set over a long weekend in October, the NUCO Head Office and all successful applicants travel to resort by coach, this year to the incredible Val Thorens. During our time in resort we cover everything that you need to know whilst we get a chance to get to know you better and vice versa! Activities include; interactive workshops, mock room rounds, resort orientation, team building exercises, bowling, fancy dress, a group meal and much more. It is safe to say it isn t a relaxing weekend, but you will come back energised, excited, and importantly ready for the season ahead! 5 NUCO Resort Reps

7 A NUCO REP IS SOMEONE WHO... Goes out of their way Gets stuck in All the reps got really involved with our socials, it was so nice that they integrated with our group so much Brumski Passenger We have absolutely had another fantastic year with NUCO! Down to every last rep in resort every one of them went above and beyond what s expected of in resort reps. DIT Committee Loves skiing / boarding To call the mountains home is 100% a highlight in my books Tarun, NUCO Rep Rep Feedback Is flexible I ve had a fantastic time working flexibly with NUCO and would love to be able to do more next season - Thank you! Is committed to providing great customer service Rep Feedback; What motivates you? The enjoyment of passengers. I really enjoyed making friends and genuinely helping people have a good time. Is organised I was very impressed with the general organisation of NUCO. Including organising nights out and making sure there were plenty of activities on during the week even when the weather was not good. Oxford Brookes passenger Is friendly Our rep was seriously amazing! He always tried to help however he could and was just the friendliest person! Everyone on our trip adored him! QMSS Committee NUCO Resort Reps 6

8 1 2 Submit your application form online, make your personality and skills stand out! Your application will be individually assessed over the summer. THE ApplICAtIOn PRocESS 3 Apply now! Places on Training Weekend will be 4 Don t miss out, get your offered by the end of August. application in now. 5 6 We will let you know if you have been successful or not as soon as we can. Training Weekend will form the final, informal stage of the application process. Shortly after Training Weekend, you ll be offered weeks for winter and Easter. If you have any questions reps@nucotravel.com or call And finally, you join us in the mountains! 7 NUCO Resort Reps

9 FAQS I m keen to work as many weeks as possible next season what can you offer me? On average a NUCO Rep will do 3 weeks a season; however for those keen to work more, we have up to 8 weeks available over December and January and 4 weeks at Easter. We will do our best to give you a great allocation of weeks. Sadly, unlike a traditional season we cannot offer whole winter, one resort jobs. I have a full time job / university course will I still be able to work? Yes, the vast majority of our reps have other commitments and work our peak weeks around these. What are the minimum weeks reps must be able to work? The minimum requirement changes each season but for 2018/19 it s: 1 - D14 (14th - 22nd December 2018) & 2 - Either N30 (30th November - 8th December 2018) or J04 (4th - 12th January 2019) & 3 - Either M29 (29th March - 6th April 2019) or A05 (5th - 13th April 2019) or A12 (12th - 20th April 2019) If you can t make these minimum requirements please get in touch to see if we can work anything out. Is my attendance on the Training Weekend obligatory? Yes, to maintain our high standards and to ensure all new reps have the best possible start, we require all new reps to attend the full weekend. I ve been allocated two weeks in row, will I need to travel back to the UK and back out to resort again? Will both weeks be in the same resort? Usually you won t be required to travel back to the UK and would remain in resort / transfer to your second resort. However on the odd occasion we may require you fly back to the UK to rep another coach. What uniform am I provided with? You will be sent a NUCO jacket and NUCO t-shirts, with the option to buy more NUCO stash. Do you need to be able to speak French or Spanish? Though a second language isn t a requirement to work for NUCO, it is advantageous both for your application and allocation. How much do I get paid? Do I get an employment contract? At no point in time do NUCO employ their resort staff. Reps are contracted as suppliers and are paid a weekly subsistence rate as part of their service agreement (details of which are above). Reps are then required to invoice us for the work that they complete once they return to the UK and pay any applicable tax directly to HMRC as required. I am a ski / board instructor can I work for NUCO? All of NUCO s lessons and workshops are run by third party suppliers so we don t hire instructors. So your role would be as a usual NUCO rep. I m not a very good skier / snowboarder, does that matter? A basic understanding of the sport and industry is useful, however NUCO doesn t assess your ability to ski / board. It s actually a great way to learn, as provided there is space, and your rota doesn t clash, you can join lessons for free Why do I have to pay to attend the Training Weekend? Although we would love to offer the Training Weekend for free, this is unfortunately not possible. We do however try to keep it as reasonable as possible (cheaper than our main competitor last season) and give you the best value for money. For just 79 your travel (with coach stops throughout the UK), accommodation, final evening meal and as much other stuff that we can manage, are all included. Can I request which resorts / groups I rep? In short no, we will allocate you based on your location in the UK, skills, experience, suitability, resort requirements etc and as such we don t take requests from reps. It is also worth noting; to provide the best quality reps we avoid allocating reps with potential distractions (i.e. their old / current group, boyfriends / girlfriends, where their family is on holiday etc) I m really keen to be in the mountains next season so I m hedging my bets and pursuing rep work with both NUCO and their competitor(s). Is this okay? We can t speak for our competitors but from our point of view it isn t appropriate. We require a commitment from you, including our minimum availability requirements, which would likely clash with the requirements of a competitor. Is there anything else that I need, in order to be a NUCO rep? You need a smartphone in a good, working condition; one that is capable of installing and running a number of apps required for the role as a rep. 8 NUCO Resort Reps