City of Lake Mary Position Vacancy Announcement 18-08

Transcription

1 City of Lake Mary Position Vacancy Announcement POSITION TITLE: Tennis Center Coordinator PAY RANGE: $ $23.86 DEPARTMENT: Parks and Recreation MINIMUM QUALIFICATIONS: Graduation from a community college or equivalent with an Associate s Degree supplemented by two (2) years progressively responsible direct experience in Parks and Recreation, event planning or hospitality with an excellent track record with customer service. A combination of training and experience may qualify an applicant for consideration. Must be proficient in Microsoft Office. Must possess or have the ability to obtain certification in ICS 100 and 700 within six (6) months of hiring. Valid Florida Driver s License with an acceptable driving record. CPR trained or willing to obtain training through City provided program upon being hired. Knowledge of effective customer service practices. Knowledge of tennis rules and regulations. Knowledge or general familiarity with tennis management Knowledge of facility operations, court booking and court maintenance procedures. Knowledge of business English, spelling and punctuation, in order to prepare documents and compose letters, s, etc. Knowledge of tennis marketing practices through print, web and social media. Ability to meet and deal effectively with the public and to establish and maintain an effective working relationship with outside tennis pros, fellow employees, and members of the public. Ability to work evenings and weekends as needed. Ability to respond to difficult and stressful situations in an efficient, effective and positive manner. Ability to perform assigned tasks with tact, discretion and courtesy, and to exercise discretion and independent judgment in the resolution of problems. Ability to work independently in carrying out assignments to completion. Ability to organize, communicate and present ideas clearly and concisely, both verbally and in writing.

2 City of Lake Mary Position Vacancy Announcement Continued Ability to understand and carry out oral and written instructions. Ability to access, input, and retrieve information from a computer. Ability to maintain a variety of clerical records, document income, and prepare daily deposits. Proficiency in the use of Microsoft Office software and experience with facility booking software. Skilled in the operation of general office equipment including a personal computer, keyboard, scanner, copy and fax machines. POSITION FUNCTION: This is advanced and difficult work requiring considerable independent judgment in providing tennis facility management while often working independently engaging with our tennis members and walk in customers. The Tennis Coordinator will provide daily direction, supervision and management of the Tennis Center. Responsible for all scheduling through the REC TRAC software program, pro teaching schedules, program registrations and league management. Responsible for opening and closing duties, financials, collection of fees and memberships, store merchandising and maintenance. Work is performed under the general direction of the Recreation and Events Manager and is reviewed through results achieved. YOU MAY APPLY ON LINE AT APPLICATIONS MAY ALSO BE OBTAINED FROM HUMAN RESOURCES, CITY OF LAKE MARY, 100 N. COUNTRY CLUB ROAD, LAKE MARY OR CONTACT (407) The City of Lake Mary is an Equal Opportunity Employer in compliance with the laws prohibiting discrimination on the basis of race, color, sex, age, marital status, religion, national origin, disability or any other legally protected status. The City will provide reasonable accommodations necessary to applicants with disabilities preventing them from completing a City application form. Please contact the Human Resources Manager immediately if you need a special accommodation. The City of Lake Mary is a Drug-Free Workplace. Certain positions require pre-employment Drug Testing. 02/06/18

3 General Description: This is advanced and difficult work requiring considerable independent judgment in providing tennis facility management while often working independently engaging with our tennis members and walk in customers. The Tennis Coordinator will provide daily direction, supervision and management of the Tennis Center. Responsible for all scheduling through the REC TRAC software program, pro teaching schedules, program registrations and league management. Responsible for opening and closing duties, financials, collection of fees and memberships, store merchandising and maintenance. Work is performed under the general direction of the Recreation and Events Manager and is reviewed through results achieved. Essential Job Functions: Quickly and efficiently responds to member questions, comments and concerns. Ensures tennis pros and staff are promoting and selling tennis programs, lessons and encouraging repeat business Coordinate the scheduling of staff and courts, membership billing and program registration. Coordinate the training and development of staff through quality orientations, meetings, direction and feedback. Assist in recruiting and interviewing tennis staff and contracted pros. Coordinates tennis and program marketing campaigns including print brochures, web and social media campaigns. Helps promote the usage of the Tennis Center by greeting clients and answering questions related to the facility, tennis membership, lessons and leagues. Assist in Department monthly and annual reporting as it relates to tennis. Effectively uses assigned automation software for scheduling, deposits and reporting. Follows safe working practices and has a working knowledge of safety practices and procedures in accordance with the City s Safety Plan. Performs other related duties as required and other such work as may be assigned. NOTE: THE LISTED DUTIES ARE ONLY ILLUSTRATIVE AND ARE NOT INTENDED TO DESCRIBE EVERY FUNCTION THAT MAY BE PERFORMED BY THIS JOB CLASS. THE OMISSION OF SPECIFIC STATEMENTS DOES NOT PRECLUDE MANAGEMENT FROM ASSIGNING SPECIFIC DUTIES NOT LISTED IF SUCH DUTIES ARE A LOGICAL ASSIGNMENT TO THE POSITION. Minimum Qualifications Knowledge, Abilities and Skills: Knowledge of effective customer service practices. Knowledge of tennis rules and regulations. Knowledge or general familiarity with tennis management Knowledge of facility operations, court booking and court maintenance procedures.

4 Tennis Center Coordinator Job Description Page 2 Knowledge of business English, spelling and punctuation, in order to prepare documents and compose letters, s, etc. Knowledge of tennis marketing practices through print, web and social media. Ability to meet and deal effectively with the public and to establish and maintain an effective working relationship with outside tennis pros, fellow employees, and members of the public. Ability to work evenings and weekends as needed. Ability to respond to difficult and stressful situations in an efficient, effective and positive manner. Ability to perform assigned tasks with tact, discretion and courtesy, and to exercise discretion and independent judgment in the resolution of problems. Ability to work independently in carrying out assignments to completion. Ability to organize, communicate and present ideas clearly and concisely, both verbally and in writing. Ability to understand and carry out oral and written instructions. Ability to access, input, and retrieve information from a computer. Ability to maintain a variety of clerical records, document income, and prepare daily deposits. Proficiency in the use of Microsoft Office software and experience with facility booking software. Skilled in the operation of general office equipment including a personal computer, keyboard, scanner, copy and fax machines. Education, Training and Experience: Graduation from a community college or equivalent with an Associate s Degree supplemented by two (2) years progressively responsible direct experience in Parks and Recreation, event planning or hospitality with an excellent track record with customer service. A combination of training and experience may qualify an applicant for consideration. Must be proficient in Microsoft Office. Must possess or have the ability to obtain certification in ICS 100 and 700 within six (6) months of hiring. Licenses, Certifications or Registrations: Valid Florida Driver s License with an acceptable driving record. CPR trained or willing to obtain training through City provided program upon being hired. Must possess or have the ability to obtain certification in ICS 100, and 700 within six (6) months of hiring. Essential Physical Skills: Acceptable eyesight (with or without correction). Acceptable hearing (with or without hearing aid). Ability to access file cabinets for filing and retrieval of data. Acceptable clarity of speech (with or without reasonable accommodation). Ability to sit at a desk and view a display screen for extended periods of time. Ability to access, input and retrieve information from a computer. Ability to communicate both orally and in writing. Ability to access file cabinets for filing and retrieval of data. Light to moderate lifting and carrying (30 pounds and under)

5 Tennis Center Coordinator Job Description Page 3 Environmental Conditions: Work inside and outside in various weather conditions. The City of Lake Mary is an Equal Opportunity Employer and does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the Americans with Disabilities Act (ADA).