A partnership/collaboration from Bayer through setting up and implementing a global FSP strategy on a local level

Transcription

1 A partnership/collaboration from Bayer through setting up and implementing a global FSP strategy on a local level Keith Francis, Strategic Alliance Management, Global Clinical Development Operations, Bayer Gill Roberts, Strategic Sourcing, Global BP R&D Services, Medical Affairs & Commercialisation, Bayer Chris Eastwood, Director of Clinical Operations, PRA Health Sciences Kish Khan, Strategic Development, Strategic Solutions, PRA Health Sciences

2 The Vision Clinical Research Staff Supplier Consolidation > 380 staff in 44 countries 79 suppliers High administrative burden Limited global oversight >350 people in 44 countries 1 supplier Low administrative burden Increased global oversight

3 Steps To Achieving Global Engagement 1. Stakeholder Management: ALT-led joint implementation meetings followed by key stakeholder meetings 2. World Tour Meet and greet to create a personal connection Establish understanding of partnership vision and mission Conduct program training Review of all roles and responsibilities, governance structure Answer questions, concerns ensure team members feel heard 3. Ongoing communication to convey program status, progress and successes Quarterly program health dashboards Leveraging technology: monthly podcasts and joint newsletters; intranet postings, SharePoint and protected media messaging High volume of local face-to-face meetings 4. ALT attendance at sponsor meetings Build relationships Maintain enthusiasm Address concerns 5. Bi-annual management and team surveys to assess and monitor partnership performance followed by relevant action plans 3

4 Program Overview 961 Program Team Members 3 Regions 47 Countries 14 Functions 49 Value Added Support 1 General Manager 1 Global Lead 3 Regional Heads 5 Regional Leads 37 Managers 2 Ops Program Specialist SERVICE DELIVERY FUNCTIONS Monitoring Contracts Management Clinical Supplies Management Project Management Regulatory Review Functional Management Procurement Document Management Trial Finance Management Training Clinical Data Management Program Support 4

5 Partnership Program Governance Model Executive Oversight Committee (EOC) Senior Management of both partner companies Establish direction for partnership with strategic intent and major objectives and opportunities Optimize partnership by addressing strategic issues, validating service level expectations Review Key performance metrics Alliance Leadership Team (ALT) Small team of core business & operations leaders of each partner Identify and implement best practices across countries Support all components of the program governance Ensure adherence to contractual and operational program guidance Track and evaluate program health Extended Alliance Management Team (EAMT) Extension of the ALT, involving leaders of functions / regions Collaborate to ensure communication flow throughout the partnership Risk mitigation, issue escalation and resolution Share best practices and resolve key challenges Globally Aligned Functions / Regions Regional and Functional Oversight Position Regional and Functional delivery teams to produce quality work Provide oversight and direction to managers Handle escalated issues Responsible for progressing resource requests in the region Program Management Operations Management for day-to-day oversight and accountability Drive progress, manage expectations Manage risk, resolve operations issues Evaluate/monitor local workload requirements & assure supply Resource performance, issue escalation, regular 1:1 meetings 5

6 Driving Long-term, Sustainable Value Examples of Successful Value Creation: Initiating innovation platform to grow the relationship and increase Sponsor ROI and accelerate pipeline Enhancing training and development opportunities to maintain motivated teams and program stability Leading a risk management methodology to drive quality of service within the program; a mechanism to evaluate and proactively assess, mitigate and manage risk with a jointly owned risk register 6

7 Success Factors & Lessons Learnt Top down v bottom up Global & Local stakeholders are important Quick wins Listen to your partner We are all humans Empower action Have fun!!!