CURRICULUM VITAE. Joanna Stuart

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1 CURRICULUM VITAE Joanna Stuart Mobile: Keane St Peppermint Grove 6011 An experienced and highly effective HR consultant with over fifteen years experience in both corporate and consulting environments, including strategic and operational roles across a variety of industries. Areas of expertise include: * Professional facilitation & organisation analysis * Strategic HR Project planning & implementation * Executive & Graduate Training & Development design & delivery * Management Development, Coaching, Performance Feedback systems & processes, Conflict Management, Team Communication & effectiveness

2 EMPLOYMENT HISTORY ARTEMIS CONSULTING PTY LTD January 2001 current Artemis Consulting specializes in organization development/change management consulting. Experience includes: Research, design & implementation of HR strategy Facilitation & organization analysis Coaching on Performance, Career Planning & Management Development Recruitment strategies and processes Development of Induction processes Development & delivery of training programs in management development, performance management, customer service, communication, managing conflict, team effectiveness Sessional/guest speaker at conferences & workshops Recent projects include: Developing leadership & cultural awareness within APM Group(construction co.) Development & implementation of a series of Management Development workshops for Adidas Australia Establishing HR systems and processes(including recruitment guidelines & induction processes), for an international, Australian-based, IT company, to ensure the organisation has a solid foundation for future growth. Designing the strategy of an international Development Program for High Potentials for a leading logistics and healthcare organisation. Lecturing within the Master of Entrepreneurship Program, Swinburne University COLONIAL LTD (Total time: April 1997 September 2000) A diverse, international financial services company, operating core businesses in banking, funds management, insurance & retirement savings. Employed over 28,000 staff & distributors in 12 markets around the world. Market capitalization - $7.5 billion ( ) The Commonwealth Bank of Australia acquired Colonial in May 1998 September 2000 Group Management Development Manager Responsibilities Manage the Management Development of High Potential & Executive employees Design, develop and implement Shared Services strategy for the Colonial Group Develop & implement a strategy for the establishment of a Group-wide, global Graduate Program for high potential recruits. Project manage annual recruitment process of high potential Graduates Coach & mentor Managers & Graduates on an as-needed basis Manage productivity of Group HR team during acquisition process

3 Succession Planning & Performance Review & Development Process Strategic input to plans for restructuring the business Group-wide Defined recruitment & development strategies for the Group Researched & designed a strategy for the implementation of Shared Services across the Group Succession planning processes incorporated in the Annual Business Planning Process Achieved 95% compliance with the Performance Review & Development (PR&D) Process. Integrated the Values Into Action program with the PR&D process. Initiated a strategic plan for the development of a global Graduate Program with initial support from United Kingdom, Fiji, New Zealand & Malaysia Expanded the Graduate Program within the Australian business, gaining participation from all major business units Improved retention levels within the Graduate Program from 50% to 80%, over a 3 year period Consulted to Senior Executive re: integrating management development & career planning. Identified appropriate Academic development programs internationally Consulted to a range of business units in the people planning processes & invited to present/facilitate at a range of business unit conferences across the Group. Successful utilization of Myers Briggs Type Indicator (MBTI) with select individuals for career planning & management development purposes COLONIAL LTD (Total time: April 1997 September 2000) cont April May 1998 Training & Development Manager Responsibilities Manage the Colonial Women s Development Program & the Colonial Graduate Program within Australia Consult/Advise & facilitate to the organization regarding training & development activities Negotiated improved fee structures for preferred suppliers of training & development activities to the organization. Tracked increased career progression amongst participants of the Women s Development Program. Reduced costs of recruitment for the Graduate Program by 20% SPOTLESS SERVICES LTD 1996 April 1997 Spotless Services Ltd (SSL) provides a wide range of integrated services to more than 20,000 organizations throughout Australia & New Zealand. Services include facilities management, catering, contract cleaning & industrial dry cleaning. SSL employs approximately 15,000 people, with revenue of 900 million.

4 Development & Training Manager Responsibilities Develop, implement & facilitate a training & development strategy for the organization. Develop & implement policies re: training supplier/contractors; Training & Development; Retention; Performance Management Consult within business units on issues of management & staff development Facilitated a range of strategic planning & sales workshops for a number of business units Developed & implemented the SSL Training Passport ; providing an integrated method of staff training. Developed & conducted Management Development workshops for a range of business units Managed a team of business unit trainers (4), providing leadership & support. ARTEMIS CONSULTING PTY LTD Director Specialising in organization development/change management consulting; experience includes a full range of activities from sessional/guest speaker at conferences & workshops, to the research, design & delivery of training programs for a wide variety of organizations in both the private & public sectors. Projects included: Ford Credit (1996) Developed & implemented a Quality Service Program nationally Coached & mentored Supervisors & internal Training Consultants in the development of Assertiveness & Group Facilitation Skills Colonial Mutual (1994-6) Identified, designed & delivered/outsourced training solutions for the organization ( as Acting Training & Development Manager) Developed & facilitated a series of Performance Review Process workshops to support the strategic management initiatives of Colonial Mutual & Jaques Martin. Royal Children s Hospital ( ) Strategic Planning worked closely with the Department General Managers to explore the Annual Planning Process, and facilitated departmental workshops. Designed & conducted a cultural audit, consisting of interviews with departmental members, provided feedback to Management Reviewed outcomes of a hospital-wide customer satisfaction survey. A number of recommendations for improvements to both survey & service delivery implemented

5 VisyBoard (Pratt Industries) ( ) Developed & implemented a customer service program involving all Victorian employees. Results of the program included heightened awareness of the importance of service, internally & externally, improved communication & management practices Swinburne University, Faculty of Management ( ) Sessional Lecturer Organisation Behavior: 2 three-hour workshops per week RMIT, Faculty of Business, City Campus ( ) Faculty of Management, Coburg Campus Sessional Lecturer/Tutor Responsible for each of the following subjects for a minimum of one semester each: Human Resource Planning; Strategic Human Resource Management; Training & Development; Management 101. FRONTLINE TRAINING CONSULTANTS PTY LTD Senior Training Consultant Frontline Training Consultants specialized in Customer Service Training and consulting for staff & management. Co-ordinated & presented service excellence training to all customer contact staff nationally. Developed & facilitated Assertiveness skills & leadership programs (MobileNet/Telecom Mobile Communications, ) Consulted to the Daimaru Pre-Opening Management team. Developed & presented Induction & Managing for Service Excellence program (Daimaru, 1991) Facilitated residential team development workshops for Dealers & Support staff of Queensland Treasury (ANZ Bank, 1992) Developed & facilitated team development/cultural orientation workshops for all staff & management at Melbourne Airport following privatisation. Workshops designed to support Senior Management communicate organization change issues arising from transition from public to private entity (Federal Airports Corporation (FAC), ) Developed & presented Induction & Customer Service training to all staff & management nationally (Wilson Parking, ) CANADA POST CORPORATION (1989), Toronto, Canada. Recruitment Officer Formulated recruitment strategies for the development & staffing of the new Admail division

6 Various Travelled extensively throughout Europe, Central America, United Kingdom, North Africa and Canada. Travels were self-funded, and part time work obtained in Paris & London. PERSONAL DETAILS Name: Joanna Stuart Address: 15 Keane St, Peppermint Grove, 6011 Telephone: (08) Nationality: Australian Interests: Film, reading, music, travel, organizational psychology, & running. EDUCATION TERTIARY EDUCATION Master of Business Organisation Change Royal Melbourne Institute of Technology (RMIT) 1997 Post Graduate Diploma Organisation Change & Development Royal Melbourne Institute of Technology (RMIT) 1994 Bachelor of Arts Social Science La Trobe University 1986 SCHOOL Higher School Certificate (H.S.C.) Eltham College 1983 OTHER STUDY Socio-Analytic Fellowship Program Year 2* (1999) Australian Institute of Socio-Analysis (AISA) (Accepted into Year 2 of a 3 year program) Myers Briggs Type Indicator (MBTI) Accreditation Program Peter Guyer, Australian Council for Educational Research (ACER), 1997 Certificate in Workplace Training Hawthorn Institute of Education 1995 Advanced Consultancy Skills Alistair Bain, Australian Institute of Socio-Analysis (AISA) 1995

7 Additional Experience: Security Clearance(Highly Protected) granted by Australian Crimes Commission(ACC) 2007 Australian Customer Service Association (ACSA) Founding Member & Victorian Committee Member of ACSA ( ). Executive Officer (1993), National Executive Board Member (1995-6), Assessor/Judge of the National Customer Service Awards (1995 6). REFEREEES John Lonergan, John Lonergan & Associates (03) / (Lonely Planet, Colonial, ASIO, Adidas) Lyn Stavretis, Stavretis Business Strategies P/L (03) / (VicRoad, Dept. Primary Industries) Lainie Taylor, Telstra (formerly Director, Human Resources, Adidas)