Quick Wins. Our Training Subjects. HRDC Refund. MQA approved programs. In-House Option. For better Performance & Service Delivery

Transcription

1 Quick Wins For better Performance & Service Delivery HRDC Refund MQA approved programs. Your company can claim up to 60% from HRDC for training fee. EMS Consulting can assist you in this process. In-House Option These programs can be customized to be run in your company and adapted to your products and services. Our Methodology consists of: Phase 1: Customization Phase 2: Training Implementation Phase 3: Evaluation & Follow up Our Training Subjects Warehouse and Inventory Management About us EMS Consulting is a full-fledge Regional Management Consultancy, Trade Development, Investment Facilitation & Capacity Building Organisation. Since our inception in 1998, companies and professionals alike have grabbed our services to re-engineer their businesses and empower their employees to strengthen their competitive edge. Advanced Customer Service in Retail Selling Employee Empowerment and Engagement Leadership Skills for Supervisors Contact us to register today! EMS Consulting 2nd Fl, Devi House, Dr. A. Perdreau St, Port Louis (Near Victoria Bus Station) Tel: Fax: training@ems.mu Finance for Non Finance Managers Our upcoming events: CIPS August 2018 Intake

2 Warehouse and Inventory Management Excessive or unnecessary stock represents money tied up. A good inventory management, coupled with effective warehousing techniques will reduce capital tide up and liberate cash in your accounts. Savings in terms of finance through better stock control & warehouses management Achieve KPIs such as : Reporting systems Monitoring of costs and budgets Feedback of statistical information Deliveries on time Warehouse Procedure Identification, receipt and issue of materials Stores operations and stock accounting Inventory Fundamentals & Inventory Control Materials Requirement Planning (MRP) & ordering system Management of waste and surplus Storekeepers, Assistant Storekeepers, Stock Controllers, etc. Appreciate how critical their job is to the organisation. Acquire the necessary skills to carry out different functions involved in warehousing and inventory management. 8 sessions of 2.0 hrs. Tuesday, 22 May 2018, 16:30-18:30 Rs.7,500/- per participant for group of 3 or more

3 Advanced Customer Service in Retail Selling Salespeople must be trained and motivated to sell the value of the experience, not just the features of the product. They must be confident in dealing with all types of sales situation, plus new skills and techniques to help them achieve more success and positive customer experiences. A unique feature of the course is that it addresses both the service standards and sales skills salespeople use in addition to their technical knowledge. Increased profitability resulting from a better understanding and analysis of customers wants, needs & expectations How to best to manage your customer s expectation with examples. Turning can t do s into can do s ; up-selling and not over-promising. Creating a compelling opening best practice, body Engaging with the customers to know their purchasing habits Influence customers through attractive displays and window dressings Managers, Supervisors, Salesperson, Front line Staff etc Understand Push vs Pull and learn how to stop selling and help people buy; Make every customer feel special; Develop qualities of sales Superstars 2 sessions of 3.0 hrs. Thursdays, 24 May 2018, 14:00 17:00 Rs.7,500/- per participant for group of 3 or more

4 Employee Empowerment and Engagement This course explains and gives an overview about Organisational Structure, Communication, Leadership and Employment Relations in a perspective to promote employee Empowerment and Engagement Thereof, it enables more synergy and focus for employees to enhance productivity, consistent results, and processes at organisation level. Enhance productivity, consistent results, and processes at organisation level. Introduction to Organisation Structure The importance of public speaking How leaders empower staff members for better Employee Engagement Essential Elements for Team synergy and team conflict resolution Sustain better Employee / Employer relationship Greater cohesion in the work environment Practical knowledge of communication and leadership skills Team synergy Professional Empowerment Better employment relations Building a positive engagement Plan 6 sessions of 2.0 hrs. Wednesday, 23 May 2018, 16:30-18:30 Rs.7,500/- per participant for group of 3 or more Managers, Supervisors, Salesperson, Front line Staff etc

5 Leadership Skills for Supervisors Today's supervisors have a different relationship with their staff than ever before. They are coach, counselor, problem solver, and goal setter. In this program, Supervisors and team leaders will learn best practices in Leadership, Planning, Organizing & Performance monitoring for better management of their teams. Better operations & people management; Improved organisation s performance Supervisory Toolkit Management & Leadership Communicating effectively and dealing with Conflicts Coaching, mentoring and training Delegation & Performance management Problem Solving & Decision Making Building Effective teams 5 sessions of 4.0 hrs. Saturday, 26 May 2018, 09:00-13:00 Demonstrate effective leadership and correctly direct their subordinates to achieve results; Effectively apply practical management techniques to achieve better productivity and performance in the management of resources Rs.7,500/- per participant for group of 3 or more Supervisors, team leader, head of section, coordinators, etc.

6 Finance for Non Finance Managers Can you read a balance sheet? Or what profit and loss is telling you? Do you recognize the difference between cash and profit? Do you know how to interpret key financial ratios? Whether you are a Manager or an Owner Manager, you cannot deny that financial considerations are behind the most of the decisions you make. Developing your understanding of financial records and management will mean that you can add value to those decisions and put them in a context that will help build and secure the future. It will help to reinforce organization s strategies for retail; Trained staff will be better knowledgeable, committed Legal structure of businesses Accounting principles and concepts Financial Statements Interpretation of financial accounts PrepEstablishing production costs Investment Analysis and Strategic Decision Making 4 sessions of 3.0 hrs. Wednesday, 23 May 2018, 14:00-17:00 Understand financial terminology Read, understand and interpret key financial statements Understand how their decisions affect the company s financial performance Use practical ratios and measurement tools to assess performance Use sound methods to improve profitability Supervisors, team leader, head of section, coordinators, etc. Rs.12,000/- per participant for group of 3 or more

7 REGISTRATION FORM Yes! I / We want to attend this program `COMPANY DETAILS Company Address Tel Fax 1. Position: Name (s) of participant (s) 2. Position: PROGRAMS YOU WISH TO ENROLL 3. Position: (1) Warehouse and Inventory Management (3) Employee Empowerment and Engagement (2) Advanced Customer Service in retail Selling (4) Leadership Skills for Supervisors (5) Finance for Non-Finance Managers PAYMENT TERMS Self Sponsored by Company Both Self & Company PAYMENT METHODS Cash Cheque (by Post) Cheque (hand delivered) Kindly note that payment should be made before start of program and seat confirmation is subject to fees received. A 25 % fee will be claimed if cancellation is made within five (5) days prior to start date or after start of program CONTACT PERSON DETAILS Name/Position Signature