The New EMS Leader-Putting It All Together. The Final Chapter. New York State Volunteer Ambulance And Rescue Association PULSE CHECK 2015

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1 New York State Volunteer Ambulance And Rescue Association PULSE CHECK 2015 ANNUAL EDUCATION CONFERENCE September 26, 2015

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3 Objectives (or, what you need to know when we are done) Understanding how your leadership style influences reality as seen by others Why follower success is so important to your success! The need to be REAL!!!! 9/26/2015 Proprietary Information- Dr. Frank Mineo,

4 Top Five Realities in modern EMS 1. Becoming a Profession 2. Changing clinical and service paradigms 3. Patient and caregiver safety 4. Fiscal Sustainability 5. Accountability for performance Source: EMS1 News (August 2015) 9/26/2015 4

5 A Quick Review on Management and Leadership Management consists of planning, organizing, staffing, leading, directing and controlling a group of one or more people or entities or effort for the purpose of accomplishing a goal (Murphy, 2009). Leadership is about influencing the activities of others in efforts toward goal achievement in a given situation (Hersey & Blanchard, 1981). Leadership can be thought of as a blending or fusion of different values, styles, attributes, and behaviors (Mineo, 2009). 9/26/2015 Proprietary Information- Dr. Frank Mineo,

6 Styles of leadership practiced in EMS Situational-contingency theory is a model that seeks to better align the leaders to the situation. The term contingency is used to describe the style because the leader s effectiveness is contingent on the setting (Fiedler, 1964) Transactional-often referred to as the reward/punish style. 9/26/2015 Proprietary Information- Dr. Frank Mineo,

7 Styles practiced in EMS (cont.) Transformational-a style that encourages followers to perform above and beyond expectations, combining their own self-interests with those of the leader, the group, or the organization as a whole Servant-a theory is one in which the leader brings out the best in followers by trying to better understand their individual characteristics and interests. Servant leadership is not about the leader, but rather the relationship between leader and follower. Authentic-a people-oriented leadership style, which sees qualities such as honesty, integrity, and credibility blended as one. 9/26/2015 Proprietary Information- Dr. Frank Mineo,

8 Leadership or Management Which one do you practice?? 9/26/2015 8

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10 What Leadership Skills are Needed the Most? 1. Inspire and Motivate Others-38% 2. Integrity and Honesty-37% 3. Collaborates and promotes teamwork-33% Source: Harvard Business Review (May 2015) 9/26/

11 Why is effective leadership so important to the EMS profession at this point in time?

12 Leadership is about People, not Tasks Much of the leadership education and preparation we do in EMS is focused on patient care We need to do more in terms of guiding/educating leaders to better understand the people-oriented requirements of the role.

13 And Leadership is NOT about: Rank Roles Seniority 9/26/

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15 AN EXAMINATION OF THE RELATIONSHIP BETWEEN LEADERSHIP STYLES AND ORGANIZATIONAL SECTOR CULTURE FOR THE EMERGENCY MEDICAL SERVICES LEADER By Frank P. Mineo, Ph.D., FACHE, EMT-P

16 Purpose- To better understand the leadership styles of EMS across the four main sectors of municipal fire, hospital, commercial and volunteer. Help the profession to develop a better process for selecting and preparing (educating) the EMS leader of today and tomorrow.

17 And The New EMS Leader-Putting It All Together The results demonstrate a need for EMS leaders to adopt a philosophy/style that seeks to leave the older task-oriented only practices behind; and instead achieve the practical application of the leader follower, people-oriented frame of mind.

18 New Philosophy/Style Blend of transactional, transformational, servant, and authentic. More listening, less talking, more cooperation. 9/26/2015 Proprietary Information- Dr. Frank Mineo,

19 Philosophy of Leadership-(Mineo, 2009) Servant Transactional Transformational Authentic Blend of four styles=new philosophy 9/26/2015 Proprietary Information- Dr. Frank Mineo,

20 What was in 2009; has NOW become this in 2015!

21 Philosophy of Leadership-(Mineo, 2015) Servant Authentic Blend of TWO styles= newer philosophy 9/26/2015 Proprietary Information- Dr. Frank Mineo,

22 Successful leaders recognize: Its all about the relationship Productive relationships drive success Interacting with people is a good thing Time and energy is required Value and respect for the concerns of others is a must 9/26/2015 Proprietary Information- Dr. Frank Mineo,

23 Leadership Development is Self-Development Commit to self-improvement Not afraid to challenge him or herself A journey without end

24 Servant Leadership- The servant leader is servant first, leader second! Focus on follower success in all aspects (personal and professional) Continual self-assessment

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26 Authentic Leader- Not a term, rather an ACTION! Begins and ends with a complete understanding of who you are and what you stand for as a Leader Being Genuine and Real in what you say and what you do!

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28 A true leader does not set out to be a leader; but rather becomes one by virtue of their actions and the integrity of their intent (author unknown). 9/26/2015 Proprietary Information- Dr. Frank Mineo,

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30 The Leadership Practices-A self-awareness model of leadership (Kouzes & Posner)-Comprised of 30 behavior related questions divided into the following five practices: Model the Way Shared Vision Challenge the Process Enable Others to Act Encourage the Heart Each of these contributes to being a successful mentor 9/26/2015 Proprietary Information- Dr. Frank Mineo,

31 MODEL the Way All about credibility, yours and the organizations. Setting an example by what you say and do, aligning actions with values. Mentoring (Kouzes & Posner, 2003) 9/26/2015 Proprietary Information- Dr. Frank Mineo,

32 Mentoring provides individuals with a chance to succeed! 9/26/2015 Proprietary Information- Dr. Frank Mineo,

33 Ways to be a Good Mentor 1. Be Credible 2. Be a positive role model 3. Be interested in your people as people Source: Blue Sky Coaching (2008) 9/26/

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35 INSPIRE a Shared Vision What is the vision-yours and the organizations? How can you get there-what will it take? (Kouzes & Posner, 2003) 9/26/2015 Proprietary Information- Dr. Frank Mineo,

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37 CHALLENGE the Process All about Change, and are you willing to try something different! Change can be small or large-you decide! Search for opportunities by seeking innovative ways to change, grow, and improve. Experiment and take risks by constantly generating small wins and learning from mistakes! 9/26/2015 Proprietary Information- Dr. Frank Mineo,

38 It has been said that a person is revealed; not defined by challenges. It is stepping outside one s comfort zone; allowing them to better understand the impact of what is being communicated. 9/26/2015 Proprietary Information- Dr. Frank Mineo,

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40 Challenge Yourself- Can I do it? Will it work? Is it worth the effort? Absolutely!!

41 ENABLE Others to Act Plain and simple-you will not succeed on your own! Need to foster collaboration Create an environment of trust (Kouzes & Posner, 2003) 9/26/2015 Proprietary Information- Dr. Frank Mineo,

42 It s About Relationships (B. Griffiths, 2009) Successful leaders: Understand that positive leader-staff relationships are key Learn to interact with people both personally and professionally Value and respect the concerns of others Demonstrate integrity Are agreeable to change Listen first, then listen again Engage, accept and support Mentor

43 People like being seen as people 9/26/2015 Proprietary Information- Dr. Frank Mineo,

44 ENCOURAGE the Heart Recognizing contributions of others Sharing successes and celebrating victories Not individual-but Team (Kouzes & Posner, 2003) 9/26/2015 Proprietary Information- Dr. Frank Mineo,

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46 To be effective, leaders must understand their personal practices, as well as adopt the distinctiveness followers admire most in leaders!

47 No man (or woman) can become rich without him/herself enriching others -Andrew Carnegie

48 Reflection Exercise Think quietly for a minute or two about your leadership style!

49 Your Personal Leadership Plan Date Goals (Smart or Hard)-Improvement Opportunities Action Steps Timeframe Follow-Up

50 The Power of Goals (Karvelas, 1998) Setting the goal is not the main thing-rather it is about deciding how you will achieve it; and once there, how you will stay there (Tom Landry) Keep true, never be ashamed of doing right; decide on what you think is right and stick to it (George Eliot) There is no happiness except in the realization that we have accomplished something (Henry Ford).

51 SMART GOALS S-specific M-measurable A-achievable R-realistic T-time-bound 9/26/

52 HARD Goals H-heartfelt-will enrich me and others A-animated-see how I will feel R-required-necessary for success D-difficult-requires leaving my comfort zone! 9/26/

53 Practical Application It is the individual leader who him or herself determines what style is most effective for accomplishing their goals!

54 So How Do We Get There??

55 Leadership is About- DEMONSTRATING VALUE! 9/26/

56 NATIONAL EMS MANAGEMENT ASSOCIATION Inspired Leaders serving their communities.

57 National Pillars of EMS Officer Competencies Seven Pillars of National EMS Officer Competencies

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59 Components of the Competencies Core Leadership Knowledge Work Habits Stress Management Communications Motivating Others Developing Others Solving Problems Enhancing Performance Creativity Ethical Processes Acting with Integrity Forecasting Civic Responsibility Managing Change Operational Tasks & Skills HR Management Emergency Service Delivery Administration Logistics Health & Safety Community Relations QI Performance Education & Learning

60 Defined Levels of EMS Leadership National EMS Officer Levels of Leadership:» Supervising EMS Officer» Managing EMS Officer» Executive EMS Officer Note: These are category guidelines as organizational titles may change from service to service. For example: Executive EMS Officer may be: Chief or Director or C.E.O

61 Three Different Uses of the Competencies»For the Aspiring Leader»For the Current Leader»For the Leader of Leaders Setting a path for success by setting expectations and goals!

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65 Manage your weaknesses.. Develop And Build Upon Your Strengths!! 9/26/

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67 Ladies and Gentlemen- You are the future of EMS! 9/26/2015 Proprietary Information- Dr. Frank Mineo,

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69 What Leadership Means to me (from today s audience)! Respect Set the Example Integrity Patience Encouragement Accountability Selfless Empathy Understanding Caring Believing Teaching

70 Questions? Contact Information Frank P. Mineo, Ph.D., EMT-P Thank you and good luck! 9/26/