Social Enterprise Supervisor / Trainer. Salary 25,000

Transcription

1 Job title Social nterprise Supervisor / Trainer Salary 25,000 Responsible to Social nterprise Manager Role Summary Overstream Clean is a first class social enterprise providing an efficient, quality cleaning service for businesses in Cambridge and providing skills training to people with experience of or at risk of homelessness. It is an exemplary model of getting people furthest away from employment back into work by developing their self-esteem and confidence and equipping them with work-based skills. Wintercomfort is a small Cambridge charity supporting the homeless and people at risk of losing their homes. We offer basic welfare amenities, educational development, pathways to employment and other services to help people achieve greater autonomy, in a safe and non-judgemental environment. Purpose of the job The successful applicant will need to have experience of supervising people with a positive, can-do attitude, and the ability to relate to hard to reach people. They may have some experience teaching or delivering training whether formally or informally. Knowledge of cleaning is not a pre-requisite although would be helpful and a willingness to learn is very important. The applicant should be willing to turn a hand to whatever is required, keep cool in a crisis, pay attention to detail and most importantly be able to support our service users to get involved. This is a great opportunity for an experienced supervisor or someone wanting to give something back to the community. Key Responsibilities 1. Be responsible for the day to day running of the Overstream Clean social enterprise. This will include scheduling work, drafting quotes and dealing with sales enquiries, and also carrying out cleaning duties when alternative cover cannot be found. 2. Supervision of operatives and volunteers in the social enterprise including the setting of targets. 3. eputise for the Social nterprise Manager in their absence. 4. elivering appropriate training on health and safety, work-related skills, and cleaning and gardening services to service users; following a scheme of work and lesson plans and completing the necessary paperwork. 5. Maintaining appropriate levels of stock and placing orders for new supplies. nsuring chemicals are stored, labelled and used correctly according to COSHH guidelines.

2 6. Maintaining the highest standards of service to our customers and responding to customer complaints where necessary. 7. To work within the organisation s agreed policies and procedures at all times. Adopting and implementing appropriate policies and procedures as required. 8. Carry out regular on-site reviews of service delivery standards, at times outside of core working hours. 9. To support service users in a positive way to develop work ready skills and provide support into employment. 10. To work as part of the Wintercomfort staff team and to represent the organisation in multiagency meetings and other external events as required. 11. To deal with any administrative tasks, such as telephone/answer phone messages, record keeping, filing, etc in an organised and tidy manner. 12. This is not an exhaustive list and you may be asked to carry out any other duties which may, from time to time, be required.

3 Person Specification Key Skills and xperience This form lists the essential (experience and attributes without which the job could not be done) and desirable experience and attributes that enable the role holder to perform the role well). When recruiting to this role applicants should be shortlisted on the extent to which they meet these requirements. When reviewing performance it can be useful to measure against key behavioural Attributes. Criteria escription ssential or esirable xperience xperience of supervising people in a positive, supportive way. Means of Assessment (app form, interview, test) xperience of delivering training to adults on a one-to-one &/or group basis that effectively engages individuals with opportunities for selfdevelopment, on either a formal or informal basis. xperience of providing customer service including dealing with complaints effectively. xperience of working with vulnerable or disadvantaged people. xperience of working in the cleaning, gardening or health and safety industry,t,t A, I Skills Ability to engage confidently and comfortably with a wide range of people with proven ability to build productive partnerships and teams both internally and externally. Ability to engage hard to reach service users in a positive and supportive way and an understanding of the barriers that might prevent a diverse range of service users from volunteering and a creative, positive approach to overcoming these barriers. Strong personal organisational skills with excellent time management and ability to prioritise effectively to meet multiple deadlines and set up and follow systems and procedures effectively Strong verbal and written communication skills. Willingness and ability to work flexible hours including early mornings or evenings.,t

4 An understanding of substance misuse, mental health and issues associated with social exclusion. A sound understanding of health and safety regulations. Qualifications GCSs or equivalent including passes in nglish and Maths subjects ducated to egree level or equivalent Full riving licence PTLLS qualification or equivalent teaching qualification Assessor award and/or Cleaning qualification. CSCS (Safety Card) or Health and Safety qualification Terms and Conditions Location Working pattern Hours of work Length of appointment Probation period Annual leave Pension eligibility Overstream House or at other locations within Cambridge Monday to Friday with occasional weekend working 37.5hours per week Permanent 3 months 25 days Yes Screening Check Requirements We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. If you do not have the right to work in the UK already, any offer of employment we make to you will be conditional upon you gaining it. We will ask to see original paperwork confirming your right to work in the UK. This role requires an enhanced isclosure and Barring Service (BS) check. Any offer of employment we make to you will be conditional upon the satisfactory completion of this check; whether an outcome is satisfactory will be determined by Wintercomfort for the homeless. General Information Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and

5 enabling them to engage with education, employment and specialist health services. National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities and the gap between rich and poor is widening with up to 30% of the population living in poverty in the most deprived areas. Budget cuts to services and a shortage of affordable rented housing has seen increasing numbers of people turning to our services; in 2015/16 we helped 700 people. For further information about us please visit What can Wintercomfort offer? One of our core values at Wintercomfort is to recognise and reward our staff as our greatest asset. We realise that it's our people who have helped us to become a well-respected charity that helps to make a positive change to homeless people s lives. We want to continue to deliver excellent, relevant services for the homeless in Cambridge by attracting and retaining talented and motivated people. If you choose to come and work with us, you will find that we offer: Benefits You will be eligible for benefits and services, including pension scheme, death in service benefit and tax-efficient bicycle lease and childcare vouchers. A supported work environment - You will receive a comprehensive induction and you will have a probation period to provide a supportive framework for reviewing your progress and discussing your training and development needs. You will be expected to have developed the skills to fulfil all role requirements within this period. Appropriate performance expectations and objectives will be discussed, agreed and reviewed regularly with your Line Manager so that your performance can be measured against these. Training- We recognise the importance of having a motivated and effective staff team. We offer ongoing training to support you in your role. quality of Opportunity at Wintercomfort We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors. Job escription Review From time to time, this job description will be reviewed in line with the requirements of the work and organisational development. The post holder will have full opportunity to discuss this and be active in any changes and developments.