BROOK STREET SALARY GUIDE 2018

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1 BROOK STREET SALARY GUIDE 2018 Find out more at brookstreet.co.uk

2 About Brook Street With over 70 years experience, Brook Street has become one of the UK s longest established recruitment agencies and has grown to become an award-winning name within the recruitment industry. Our national network of branches are strategically placed across the UK, making our consultants local experts in sourcing for a wide variety of white and blue-collar roles, on a temporary and permanent basis. We help thousands of clients fulfil their staffing needs including major public services such as the NHS, blue-chip companies and local small to medium enterprises. With the infrastructure and capabilities of a national recruitment organisation, we are also able to offer clients a bespoke end-to-end recruitment solution to satisfy volume staffing needs. At Brook Street, we pride ourselves on our high value, quality recruitment service. A variety of roles covered Our consultants work with employers to effectively manage their workforce whether it s temporary cover through seasonal and workload peaks and troughs, or permanent headcount, replacement and volume recruitment; whatever your need, we have it covered. Roles we cover in our salary guide include: PA and Secretarial Administrative Sales and Marketing HR IT Customer Service Call Centre Finance and Accountancy Medical and Healthcare Warehouse Operatives Pickers and Packers Production Operatives Forklift Truck Drivers Other Light Industrial roles To find out more, please contact your local branch by visiting

3 Methodology The Brook Street Salary Guide 2018 aims to provide business leaders, recruitment managers and the HR community with a reliable source of business intelligence. To provide insight into the jobs market in each location, we utilised data from the ONS (Office of National Statistics), REC Jobs Outlook and Markit Report on Jobs which provides monthly reports on regional labour markets by KPMG and the REC. Additionally, we created our own surveys aimed at both UK employers and Brook Street candidates that focused on timely issues and aspects of employment in the UK. Our data is further supported through commentary and insights we have acquired through conversations with managers and consultants, CEOs, business owners, HR professionals and line managers within businesses across the UK. We have used these to provide a comprehensive picture of how organisations large and small are weighing up the skills and personal qualities they will want to attract, in order to take advantage of new opportunities and upswings in their respective regions and business sectors.

4 UK jobs market overview Today s most popular job titles Marketing has seen unemployment continue to decrease throughout the year reaching record breaking levels of 4.3%, the lowest since 1975 and employment increasing from 74.5% to 75.1% since With unemployment declining employers have looked to increase pay in order to attract the skilled candidates in a noted shortage. This has boosted the income for people on the lowest pay through the increase of the national wage, delivering the fastest pay rise for the lowest earners in 20 years *, Employment Minister Damian Hinds commented. What is the forecast for the 2018 UK labour market? The record breaking levels of unemployment seen in 2017 will begin to rise for the first time since 2009 to over 5%, according to the EY ITEM Club report. The report also predicts a wage growth of 2.75%, this figure however could be subject to change once the gender pay parity results are published by all companies that employ 250 people or more by the end of April Brexit, despite not occurring until 25 th May 2019, is impacting the UK labour market and the notable decline of overseas talent and caution to UK employment is set to continue throughout the coming year. The increase of technological innovation such as automation and artificial intelligence entering the workplace introduces a demand for organisations to keep ahead of the technological curve and develop their current talented workforce s skillset. Organisations must ensure that basic IT processes and digital foundations, such as GDPR compliance, are in place before they can look towards new innovations and become an attractive prospect for candidates who will still possess the power within the job market. Despite the slight increase in unemployment, employers will still be vying for the attention of skilled candidates that their competitors will be looking to target too. Increases in starting salary, bonuses and non-financial benefits are ways in which organisations can stand apart in their local market. To find out more about how Brook Street can help find you the ideal candidates for your job vacancies, please contact your local branch today at Project Manager Finance Manager Site Manager Business Analyst PHP Developer Source: What roles could you be hiring for in the next 20 years? Robotics Veterinarian Behavioural Game Designer Holoportation Specialist Climate Engineer Artificial Organ Farmer * Source:

5 UK population England Wales Scotland N. Ireland M 27,300,900 F 27,967,100 M 1,534,000 F 1,579,100 M 2,627,500 F 2,777,200 M 915,200 F 946,900 Source: Nomis population estimates Employment & unemployment rates Location % Employment age Jobs by industry group % Unemployment age 16+ % Inactivity rate North East North the Humber East East Anglia London South East South England Wales Scotland Great Britain Northern Ireland UK Source: ONS Labour Market statistics Location % Services % Production % Other North East North the Humber East East Anglia London South East South Wales Scotland Northern Ireland Source: ONS Labour Market statistics Business sectors across UK Sector % Agriculture, forestry & fishing 5.5 Production 5.6 Mining, quarrying & utilities 0.5 Manufacturing 5.1 Construction 12.0 Wholesale & retail; repair of motor vehicles 14.1 Motor trades 2.8 Wholesale 3.9 Retail 7.4 Transport & storage (inc. postal) 4.1 Accommodation & food services 5.6 Information & communication 8.1 Finance & insurance 2.1 Property 3.5 Professional, scientific & technical 17.9 Business administration & support services 8.6 Public administration & defence 0.3 Education 1.8 Health 4.5 Arts, entertainment, recreation & other 6.3 Source: ONS Labour Market statistics What employers are looking for today Problem Solving Critical Thinking Creativity People Management Coordinating with Others Source:

6 Admin & clerical roles Administrator 20,490 20,300 26,068 20,864 20,241 21,896 20,100 20,325 20,110 19,926 20,740 20, Office Manager 23,956 24,921 29,187 23,450 23,767 25,564 24,707 24,071 22,515 23,778 23,959 23, Personal Assistant 26,299 23,911 36,845 25,565 24,704 26,195 24,704 23,428 24,099 21,821 23,700 24, Secretary 23,342 20,380 32,956 23,332 24,591 22,992 22,362 22,817 24,189 26,744 23,335 21, Receptionist 18,312 17,492 23,388 17,185 17,768 18,494 17,703 18,035 18,393 18,503 18,874 17, FEBRUARY

7 Finance & accounting roles Finance Manager 52,370 44,968 60,298 44,272 45,139 53,311 43,820 45,558 45,053 45,233 45,765 42,244 Finance Assistant 22,799 22,578 27,209 21,049 21,559 23,698 22,452 22,242 21,830 20,126 26,768 20, Part Qualified Accountant 30,832 27,347 33,130 26,607 26,697 29,591 28,655 27,952 26,517 27,587 26,811 27, Credit Control Manager 37,263 32,188 50,903 30,829 32,563 39,124 35,145 35,857 34,004 31,821 33,331 35,920 Payroll Manager 38,083 34,028 44,039 33,896 34,512 40,307 38,559 36,337 34,552 31,158 39,810 36,680 Purchase Ledger Clerk 20,714 18,396 24,227 18,669 19,510 20,959 19,118 19,823 18,488 18,784 19,190 18, Sales Ledger Clerk 21,191 18,804 25,606 19,941 19,056 21,578 20,259 18,873 19,082 17,568 19,837 20,

8 HR roles HR Manager 45,161 42,214 54,556 43,611 42,811 47,343 43,100 46,035 44,132 42,194 46,302 45,060 HR Business Partner 45,669 48,237 57,853 45,425 43,782 49,074 46,488 44,512 45,489 35,004 44,852 44,722 HR Administrator 21,765 20,441 26,381 19,245 19,635 23,147 24,939 20,515 20,414 20,264 21,930 20, HR Consultant 37,147 40,926 47,683 33,339 26,710 32,284 34,785 32,404 33,320 37,416 32,205 44,986 HR Officer 29,954 30,956 34,386 26,728 26,930 27,782 26,047 25,775 24,268 22,046 23,633 24,005 HR Advisor 29,022 27,185 37,539 27,639 26,563 31,364 29,207 29,075 29,786 20,375 27,463 27,890

9 Marketing & sales roles Marketing Manager 40,635 38,743 45,459 34,932 37,238 41,341 40,620 39,213 37,924 44,294 41,191 32,508 Online Marketing Manager 41,336 37,779 47,118 34,658 38,210 41,858 36,486 39,793 36,016 41,858 36,793 38,667 PR Manager 42,935 37,553 48,628 34,480 33,518 36,203 37,814 34,523 33,973 36,234 34,738 31,956 Marketing Executive 26,923 25,369 29,047 24,641 24,322 27,272 26,108 25,553 24,179 22,239 24,732 24, Marketing Administrator 21,871 19,735 24,598 21,249 22,192 22,645 22,283 20,731 20,043 20,127 20,777 19, Graphic Designer 26,703 25,658 32,431 25,915 26,563 28,400 27,984 24,968 25,324 23,902 27,183 24,633 Sales Manager 41,343 40,966 48,174 37,419 41,178 42,422 39,374 41,662 38,989 38,023 38,931 36,993 Account Manager 32,558 32,279 38,559 32,399 31,847 35,369 32,787 32,993 30,618 33,690 33,478 30,612 Sales Executive 28,899 27,647 33,818 28,469 28,638 30,150 27,749 29,045 28,316 31,293 28,433 27,574

10 IT roles IT Manager 54,693 48,245 62,553 45,316 47,046 53,468 50,888 51,097 50,121 42,814 44,798 48,881 Software Developer 42,945 37,814 55,532 37,715 38,957 43,238 41,361 38,473 38,526 32,598 38,746 40,053 1 st Line Technical Support 26,214 24,487 31,658 23,604 24,983 28,583 24,967 25,758 24,255 23,712 24,426 24, Network Engineer 40,897 35,814 51,890 36,261 36,217 43,145 40,723 39,436 36,188 33,386 40,903 41,335 Systems Analyst 39,292 37,324 53,640 45,122 37,080 43,602 43,360 44,087 38,494 31,817 52,267 35,340 Database Administrator 31,236 34,160 40,848 29,362 29,306 32,430 25,048 27,270 31,730 34,423 32,604 33,322 <SCRIPT LANGUAGE="JavaScript"> function copyit(thefield) { var selectedtext = document.selection; if (selectedtext.type == 'Text') { { } } } </script> } else { var newrange = selectedtext.createrange(); thefield.focus(); thefield.value = newrange.text; alert('select a text in the page and then press this button');

11 Contact centre & telesales roles Contact Centre Manager 35,697 37,063 43,547 32,939 33,726 37,680 37,521 35,382 37,393 29,880 34,124 33,438 Contact Centre Team Leader 26,876 25,086 31,539 23,690 24,712 28,043 26,686 25,850 25,402 24,460 24,856 24, Contact Centre Agent 20,571 18,840 26,818 18,417 19,508 20,728 20,493 20,001 19,212 19,118 18,763 19, Customer Service Representative/Operative 21,624 20,386 23,824 24,293 21,443 21,864 20,886 21,476 22,009 15,635 22,909 24,937 Telesales Manager 26,364 27,150 39,340 28,166 29,770 28,861 28,437 25,412 23,382 22,950 21,695 27,478 Telesales Executive 25,265 23,509 34,303 21,137 24,495 24,659 24,775 24,267 19,152 17,210 18,813 17,942

12 Warehouse roles Warehouse Manager 34,234 32,367 32,443 38,012 29,007 31,914 29,013 30,418 33,083 19,549 27,090 28,906 Warehouse Operative 18,275 18,256 18,444 17,825 17,281 18,476 17,457 17,293 18,181 18,472 17,694 18, Picker Packer 18,245 17,798 18,521 17,251 16,866 17,287 16,079 16,594 17,711 17,933 16,238 16, Driver 25,883 26,233 31,451 23,550 25,456 25,671 23,566 24,410 24,179 23,324 22,974 24, Forklift Driver 18,976 18,603 20,446 17,786 18,241 21,008 19,554 18,032 19,696 18,472 19,331 18,

13 Jobs market insight The top factors that impact an employee s job satisfaction: Work/life balance Job security People they work with Career progression Commute 46% Candidates are more inclined to apply to a company that has a celebrated employee wellbeing policy unsurprising given over 1/3 have felt more stressed at work in the past year Employees rated an increase in salary as the key incentive for motivation yet only 46% of employers are planning pay reviews in 2018 Career progression is more valuable to employees than a pay rise 60% of candidates do not think that Brexit has impacted the security of their job but over 1/4 have noted that Brexit has created less roles within the company they work in Over 1/3 of candidates believe their pay and benefits package is below average, however less than 15% of employers believe this to be the case 62% of employers believe strong organisational culture and team culture increases employee motivation however just 35% of employees agreed Job vacancy 59% of candidates have looked for another job over the last 12 months and 28% have left their role for another in the same period What employers think will be the most important skills for employees to possess over the next 10 years: Communication & social skills Teamwork Self-management TRAINING Just under 2/3 of employers claim to have upskilled their employees, however only 1/3 of candidates stated they d been given training in the last 12 months What employees think will be the most important skills to possess for roles over the next 10 years: Communication & social skills Teamwork Problem solving

14 Five reasons to use Brook Street for your recruitment requirements At Brook Street, we re as committed as we ve ever been in finding the very best permanent and temporary candidates for your organisation. Here are just a few reasons why you should call us your local recruitment experts when you are next looking to recruit: Local expertise We have unrivalled access to the best candidates in your local area so you can be sure we ll find talent quickly and efficiently. Candidate vetting We take a consultative approach with our candidates each and every one of them is taken through a rigorous 90-minute interview so we can get to know them in more detail. This means we can be sure they are the ideal candidates for your vacancies, not only in terms of skills and qualifications, but also with regard to their personality and team fit. Knowledge sharing We re committed to improving your candidate search in every way and will keep you up-to-date with any new developments in employment legislation, as well as providing you with useful tools such as this annual salary survey and also recruitment guidebooks, thought leadership and economic update overviews. Volume recruitment specialists If you are looking to recruit more than a few people on a temporary or permanent basis, then we re here to help. With extensive experience in volume recruitment, we offer tailored solutions based on your exact requirements. You ll even have access to our online, real-time staff management dashboard called achieveit to help you through the process. Our service promise Exceptional service has always been at the heart of what we do. We re so dedicated to providing great service, that we hold regular client surveys to make sure we ve got our fingers on the pulse. To find out more, contact your local branch today at

15 Sources Brook Street Bureau survey results ONS UK business; activity, size and location: 2017 October 2017 ONS Regional labour market statistics in the UK November 2017 REC Jobs Outlook October 2017 REC Jobs Outlook November Report on Jobs November

16 FOLLOW US: Brook Street brookstreetuk Brook Street Recruitment Brook Street, 34 George Street, Luton, Bedfordshire, LU1 2AZ E contact.us@brookstreet.co.uk W T