Beyond Time and Attendance: The Transformative Power of Workforce Management

Transcription

1 Beyond Time and Attendance: The Transformative Power of Workforce Management Sponsored By: Presented by: Jim Manfield Kronos Incorporated Mollie Lombardi Brandon Hall Group Sponsored By: Wednesday, January 21, :00 p.m. to 3:00 p.m. Eastern 1:00 p.m. to 2:00 p.m. Central 12:00 p.m. to 1:00 p.m. Mountain 11:00 a.m. to 12:00 p.m. Pacific 2014 BLR and HR Hero Business & Legal Resources and HR Hero. All rights reserved. These materials may not be reproduced in part or in whole by any process without written permission. This program has been approved for 1.00 credit hours toward PHR and SPHR recertification through the Human Resource Certification Institute (HRCI).The Program ID number will be ed to the registered participant at the completion of the conference. For more information about certification or recertification, please visit the HRCI website at

2 Beyond Time and Attendance:The Transformative Power of Workforce Management Sponsored by Agenda The Evolution of Time and Attendance Going Above and Beyond with Data Taking in the Mystery out of Analytics

3 Deploy and Measure Workforce Management Priorities 60% 54% All Respondents 40% 39% 39% 20% 0% Improving workforce analytics capabilities Reducing manual transactions within HR Building long term workforce planning capabilities Source: Brandon Hall Group, Workforce Management Study 2014

4 The Evolution Workforce Management Process Automation Manual/spreadsheet Partially automated Fully automated Outsourced Not applicable Time and attendance 12% 34% 46% 5% 3% Scheduling 22% 42% 22% 3% 11% Absence management 21% 34% 33% 3% 8% Leave management 18% 36% 35% 6% 4% Source: Brandon Hall Group, Workforce Management Study 2014

5 Impact of Automation on Accuracy and Compliance Source: Brandon Hall Group, Workforce Management Study 2014 It s a Business Thing Organizations with fully automated time and attendance solutions saw 67% greater year over year improvement in customer satisfaction & 2½ times greater year over year revenue growth

6 Impact of Automation on Integration and Transparency Source: Brandon Hall Group, Workforce Management Study 2014 Transparency is Crucial Engagement Turnover Trust

7 Engagement, Turnover, Trust What is Employee Engagement? Engagement is the point at which employees voluntarily go the extra mile

8 What is the Main Goal? Right Person Right Place Right Time Right Attitude An engaged employee is a productive employee How Do You Engage Your Employees?

9 Engage Your Employees From Day 1 Provide Them with Self Service Change availability Manage all requests Request to swap or cover Self-schedule

10 Don t Forget Your Millennials Millennials Like To Work Everywhere

11 Mobility What Makes a Happy Workforce? Self service HR, Benefits, Timecard, Time-off Requests, Scheduling Bring Your Own Device Laptop, Tablets, Phones Provide real-time, meaningful data

12 Going Above and Beyond with the Data Time & Attendance Data

13 Overwhelmed with Data What s the COST cost? Should we hire? Overwhelmed with data? BIG DATA HIRE How productive are we? PRODUCTIVITY Hourly, Shift, Daily, Weekly, Bi-Weekly Monthly, Quarterly Do we have the right people, in the right place, at the right time? Workforce Analytics: Bringing Order to Chaotic Data How do you make data accessible and easier to consume? How do you identify what is relevant? How do you get the information you need to make decisions? Your Data Sorted and Arranged in Context Presented Visually

14 Workforce Analytics: Visibility, Insight & Continuous Improvement Performance Targets Keep Small Issues From Becoming Large Ones Predefined Views Make It Easy To Isolate Root Causes Easily Identify Cause-and-Effect Relationships With High-Quality Information Information is easier to access, understand and act upon Visibility: Manage in the Moment Workforce Tablet Analytics On-demand visibility from anywhere at any time Designed for the ipad

15 It s All Connected It s All Connected Activities Analytics Absence Management HR and Payroll Forecasting and Scheduling Hiring Time and Attendance Data Collection Control Labor Cost Minimize Compliance Risk Improve Workforce Productivity Solving 3 Critical Business Issues

16 Data Analytics Insight Automation drives Reporting and Analytics 80% No or partial automation 78% Fully automated 60% 40% 45% 20% 19% 24% 0% Can run reports on current data Can use data for predictive analytics Source: Brandon Hall Group, Workforce Management Study 2014

17 Be Not Afraid! + Analytics Isn t Data in Color Data just is no context, no relative meaning Analytics requires combining data to find correlation Predictive analytics requires deep insight into causation it can be used to model likely futures

18 Prepare for a Modern World 65% Of organizations indicate their time and attendance solutions have been in place 3 years or more

19 Provider Selection Criteria Criteria ranked critically important 50% 43% 40% 34% 25% 0% Customer service/support Ability to integrate with organization's existing enterprise systems Price/cost Source: Brandon Hall Group, Workforce Management Study 2014 Consumerization Mobility Engagement Integration

20 Questions? Mollie Lombardi, VP and Principle Analyst Workforce Management Brandon Hall Jim Manfield, Solution Consultant Kronos Incorporated Disclaimers *This webinar is designed to provide accurate and authoritative information about the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional services. *This webinar provides general information only and does not constitute legal advice. No attorney-client relationship has been created. If legal advice or other expert assistance is required, the services of a competent professional should be sought. We recommend that you consult with qualified local counsel familiar with your specific situation before taking any action.

21 Jim Manfield Jim Manfield is a Solution Consultant at Kronos Incorporated. Jim has approximately 15 years of experience working with workforce management and human resources information systems and technology. This experience includes time spent working in the design, implementation, pre-sales, sales and marketing of these applications. He has worked with organizations in Kronos 5 vertical areas: healthcare, manufacturing, public sector, retail, and services & distribution. He also has experience working internationally with various clients, including but not limited to European and Asia/Pacific based companies. Before joining information services and technology disciplines in 1999, Jim had 5 years of professional experience in multiple areas including sales, account management, consulting, market research, and accounting. Mollie Lombardi Mollie Lombardi is Vice President and Principal Analyst, Workforce Management for the Brandon Hall Group. She has spent the last 15 years working with HR leaders across the globe, surveying and interviewing tens of thousands of endusers to understand the key workforce challenges facing today s organizations. Her research focuses on understanding the combination of strategies, processes, and tools and technologies that enable organizations to achieve measurable business success. Mollie s research and consulting work has helped organizations in a wide variety of industries unleash the potential of their talent, unlock the insights from their workforce data, and think through the change management challenges required by shifting demographics, changing marketplace needs, and technological innovation in the human capital space. She has written and spoken about a wide variety of HCM topics including strategic workforce management,

22 workforce planning, employee assessments, and learning, as well as the use of emerging technologies. Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries including more than half of the Fortune 1000 use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity. Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labor analytics applications at Kronos: Workforce Innovation That WorksTM.