Digital Delivery, Quality and Innovation Project Officer Job Description and Person Specification

Transcription

1 Digital Delivery, Quality and Innovation Project Officer Job Description and Person Specification Overall Purpose of Job To lead on developing and implementing innovative and quality assured approaches to meet identified business needs, influencing both the provision and development of new initiatives within the organisation including identifying new business opportunities. To develop, review and streamline administrative processes and interfaces within the organisation, ensuring value for money and quality assurance of services provided. To develop, monitor and review the organisation digital and communication strategy identifying new and imaginative methods of communication to ensure services provided by the organisation are inclusive and understood by service users and stakeholders To develop monitor and review the organisations IT systems to ensure information can be shared effectively and services are delivered in the most cost effective, profitable and efficient way. Additional Information There will be the need to work flexibly to meet the service need including working after normal flexi hours as required. Main Duties and Responsibilities Quality Management and Assurance Monitor and develop the Encompass quality assurance system liaising with and advising the Heads of Service, Team Managers and operational staff ensuring the company meets continued ISO 900 & 400 accreditation requirements. Set up quality assurance systems with clear structures that staff understand and underpin the delivery of the service ensuring that changes of business processes results in improved customer service and value for money. Provide guidance and practical support in the development and implementation of quality assured services and processes ensuring key activities are incorporated into the improvement of 6

2 plan. Develop protocols and procedures to enable the organisation fulfills its Information Security duties and responsibilities Technology and Innovation Identify new solutions and approaches to old problems identifying the benefits and monitor new projects against the stated outcomes. Be responsible for continuous review of Encompass IT systems, keeping up to date with new technology and software and recommending improvements as appropriate Liaise with the relevant organisations and suppliers to ensure Housing Centre electronic systems and processes meets the needs of staff and service delivery. Develop, monitor and implement the Encompass Digital Strategy and action plan. Recognise promising ideas and find ways to introduce them into the organisation discarding ideas that are ineffective, costly, or beyond the scope of the team's mission or abilities to develop. Implement and support staff embed new ways of working providing support,advice and guidance to managers and staff in implementing the operational delivery of new systems, processes and ways of working. Use IT to develop more efficient and profitable ways of working, identifying where current systems can be delivered more effectively and improved by the use of digital delivery. Develop and lead on training and learning for staff to manage and become proficient on new IT systems and enable the delivery of the operational infrastructure. Ensure the service is accessible to customers ensuring that that all groups in the community and vulnerable adults are able to navigate the operational systems in place. Develop and review equality impact assessments on new or modified services. Support managers to produce statistical information and compile reports for commissioners in line with existing contractual arrangements and requirements. Contribute to the development, promotion and delivery the organisations package of innovation services. Communication Be responsible for developing, monitoring and keeping relevant the organisation's communication strategy that ensures services are inclusive and meet the needs of all groups, stakeholders and staff. 2 of 6

3 Be responsible for the production of Encompass service, sales and marketing Information using a variety of methods including but not limited to social media and websites Be responsible for the implementation of new communication initiatives providing guidance and support to Encompass staff To promote and manage open and constructive relationships, aiming to resolve or ease tensions and identify problems at early stage. General Duties- Attend meetings and training Respond to correspondence, complaints, Members enquiries and freedom of information requests Completion of Quality Assurance audits, IGSOC submissions and Privacy Impact Assessments Continually update knowledge and best practice and innovative initiatives and ways of meeting customers and community needs and priorities. Job Activities : The postholder will have a wide range of duties relating to business development, developing and maintaining effective internal and external structures. The postholder will provide technical and practical problem solving and take a positive problem solving approach to project planning finding workable and deliverable solutions. The post holder will make recommendations on service improvement related projects and work practices, identifying the impact on customers, other stakeholders and colleagues within the authority. The postholder will have a degree of control over their own workload and priorities and make timely and considered decisions on a day to day basis. The post holder will input to collaborative or advisory decisions. The postholder will be expected to establish customer requirements and contribute to changes and improvements in the standards and delivery of the service. The postholder will be required to proactively and reactively liaise with internal and external stakeholders, contractors and customers to disseminate information to the right people at the right time by appropriate communication methods, adapting communication depending on the audience. 3 of 6

4 The postholder will be required to build relationships and within agreed levels to influence decisions and outcomes and negotiate outcomes to support the delivery of the service. The postholder will be required to gather, analyse and interpret standard data and information, reporting and presenting findings. They will will be required to investigate process failure and deal with data and reporting anomalies. The postholder is required to show sensitivity to those that need help and to provide advice and support to colleagues and stakeholders. Responsibility for Resources : (for which the jobholder is personally and identifiably accountable e.g. plant, equipment, vehicles, property, cash) None Responsibility for supervision / management of people The postholder will be required to deputise for the Business Support Senior in their absence TO BE COMPLETED BY THE JOB HOLDER (or job holders representative) I agree the above job description Signature: Date: TO BE COMPLETED BY THE LINE MANAGER TO WHOM THE JOBHOLDER IS RESPONSIBLE TO Signature: Date: Job Title: TO BE COMPLETED BY THE HEAD OF SERVICE Signature: Date: Job Title: 4 of 6

5 Digital Delivery, Quality and Innovation Project Officer PERSON SPECIFICATIO N JOB TITLE:. Service : Digital Delivery, Quality and Innovation Project Officer Business Development and Support No. Education and/or Experience Priority or Experience of working within a complex, political environment with practical understanding and experience of the challenges facing local government at a whole-council, borough wide and regional level. Ability and track record of delivering imaginative and innovative digital solutions that meet complex service delivery challenges enabling digital service delivery and channel shift. Knowledge Working knowledge of content management systems for internet and intranet sites with experience of publishing, editing and modifying content adhering to corporate and government communication standards. Knowledge of accredited quality management and information governance systems and understanding of how policies, processes and procedures can impact the organization's ability to meet customer requirements. Skills and Abilities 5. The ability to motivate others, whether team members, colleagues or external stakeholders, generating commitment and a shared sense of purpose. 5 of 6

6 6. 7 The ability to communicate effectively with a wide range of people using a variety of different methods and styles in order to develop positive working relationships which inspire new ideas to solve problems and to achieve the organisation's goals. The ability to adapt and respond positively to a variety of situations and people in order to meet changing priorities in the role. 8 The ability to identify what needs to be done and to develop an appropriate plan of action in order to accomplish an objective and to monitor progress against it. 9 Strong numerical and analytical skills and the ability to collate, analyse, interpret and present complex intelligence, management and financial information. 0 Able to manage self, handling conflicting demands, managing pressure, prioritising time and adhering to individual and team performance targets and work to the services quality standards recognising when to seek more senior advice. Date: March 207 Appointing Manager: Head of Business Development and Support Criteria marked Priority are necessary which applicant must have to be appointed. Priority 2 criteria are also essential, but may be learned or developed further after appointment. We normally shortlist using Priority criteria. 6 of 6