Driving culture change Gift of Hope. CulturePath client spotlight

Transcription

1 Driving culture change Gift of Hope CulturePath client spotlight

2 Situation Gift of Hope, a non-profit organ and tissue donor network, wanted to align its culture to its core mission to save and enhance the lives of as many people as possible through organ and tissue donation. Deloitte was asked to help Gift of Hope better understand its culture, identify opportunities to strengthen the culture, and better align it with the organization s mission and strategy. Identify opportunities to continue to improve performance, despite high scores on recent engagement surveys. Goals Clearly understand the current culture as an input to developing a new 5 year strategic plan. Identify and cultivate the culture needed to sustain the mission. 1

3 Approach Deloitte assessed Gift of Hope s culture through the CulturePath diagnostic, and conducted a leadership validation and action planning lab. Started the conversation by sharing Deloitte s point-of-view on culture and how it enables mission and strategy. Provided advisory guidance on ways to facilitate culture visioning. Conducted CulturePath diagnostic and helped the client understand key cultural strengths and opportunities. Conducted a validation workshop to identify root causes to be addressed. Provided guidance on how to translate insights into actions and address underlying root causes. Hosted a lab to jumpstart the process and activate the client s cultural vision. 2

4 The Deloitte CulturePath framework Collective focus Courage Core indices: Represent foundational cultural elements. Organizations need to make strategic choices and define success with these indices. Risk and governance External orientation Core Differentiating Commitment Inclusion Differentiating indices: Measure the emotional connectedness between an organization and its workforce. Entities exhibiting these traits achieve distinguished performance. Change and innovation Shared beliefs CulturePath dimensions, such as courage and inclusion, were identified as providing key insights into behaviors of high-performers and focus areas for the culture change. 3

5 Impact Facilitated a better understanding of the degree of alignment to the organization s desired culture and mission, with a focus on differentiating indices and sense of purpose. Established a cultural vision and values to enable Gift of Hope to more successfully achieve its strategic goals and drive their mission. Identified nuanced cultural gaps on differentiating indices like courage and inclusion when comparing customer-facing (donor family) staff and employees who work in enabling functions. Created a more sustainable strategic plan. Supported the development of a more engaged leadership team and employees. The CEO has established culture as a pillar of his legacy and is creating a more inclusive and courageous culture that enables the mission: We would highly recommend the Deloitte team to an organization that is serious about building a sustainable culture to meet their mission and vision. Culture work is really hard and the Deloitte process doesn t make it easy, it makes it valuable. An organization must define its own culture, but it sure is nice to have a great guide to help you on the journey. Kevin Cmunt Gift of Hope President & CEO 4

6 Winner Top HR Product Award Contact for more information. Sonny Chheng Principal Alyson Daichendt Managing Director Marc Kaplan Leader, Organization Transformation and Talent Maureen Medlock Senior Manager Nathan Sloan Principal As used in this document Deloitte means, a subsidiary of Deloitte LLP. Please see for a detailed description of our legal structure. Certain services may not be available to attest clients under the rules and regulations of public accounting. This communication contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively, the Deloitte Network) is, by means of this communication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on this communication. Copyright 2017 Deloitte Development LLC. All rights reserved.