Crisis & continuity leadership for the modern organisation

Transcription

1 Crisis & continuity leadership for the modern organisation AUG 2017 CROWNE PLAZA, AUCKLAND Expert insights and case studies from: Fonterra Truscott Crisis Leaders (Australia) KiwiRail ACC IAG New Zealand Airways New Zealand AND MORE! Featuring two separately bookable post-conference workshops: 1. Measuring and assessing organisational adaptive ability and building crisis leadership capabilities 2. Designing and running effective crisis and continuity exercise programmes Supporting Organisations: BCI #RESILIENCENZ CONFERENZ.CO.NZ/RESILIENCE

2 There is now an acute need for organisations to embrace crisis preparedness if they are to survive and thrive in the modern business environment. This conference serves to provide business leaders with the expertise and tools to implement and manage successful organisational resilience programmes. FE ATURE D INTERNATIONAL KEYNOTE Jim Truscott, CEO, Truscott Crisis Leaders (Australia) Jim Truscott is the CEO of Truscott Crisis Leaders, an Australian resilience consultancy based in eight countries. Truscott has supported over 450 clients in 35 countries in the last 16 years. He has been a Crisis Practitioner and Continuity Planner for his entire career initially in government special operations where he was intimately involved in coordinating strategic responses to regional and global crises. During his 40 years in strategic and operational environments he has had a central leadership role within multi-disciplinary teams over a diverse range of high-risk enterprises and emergencies. PLUS LOCAL SPEAKERS Peter Reidy, Chief Executive, KiwiRail Dani Nicholson, Director, Dynamic Media Katie Brown, Acting Media and Social Manager, ACC Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter Hilary Walton, Resilience & Continuity Manager, Airways New Zealand Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations NZ

3 DAY ON E : 22 AUGUST 2017 PEOPLE & CULTURE Panel: Implementing a crisis and continuity ready corporate culture What are the key components of a crisis and continuity-ready culture? How can we improve Board and Executive involvement in preparedness? How do we ensure that crisis simulations empower teams and deliver on building a crisis and continuity-ready culture? Jim Truscott, CEO, Truscott Crisis Leaders (Australia) David Thompson, Director, Continuity Services Ltd Hilary Walton, Resilience & Continuity Manager, Airways New Zealand Lunch 8.30 Registration and coffee 9.00 Welcome from the Chair GOVERNANCE & STRATEGY 9.10 Reviewing organisational resilience and the impact of future political, socio-economic and technical changes on business This session will explore the definition of modern organisational resilience and the critical need for organisations to embrace crisis preparedness to survive and thrive in today s business environment. Learn how organisational resilience will support your organisation navigating future macro trends and challenges set to impact your business. Glen Redstall, President and Chair, Business Continuity Institute Australasian Chapter 9.50 International Keynote: Triggering crisis mode Examining crisis management models and organisational structures Different crisis management structures and models employed across key industries Reviewing the phases of crisis management and activities strategies to manage each Strategic level relationships in managing crisis situations Identifying who will respond to each type of crisis and the interface with other business units and leaders Jim Truscott, CEO, Truscott Crisis Leaders (Australia) Morning break Evaluating your organisation s adaptive capacity - The indicators of effective organisational resilience Understanding the thirteen leading indicators of organisational resilience Benchmarking and monitoring your resilience over time Developing a strategy and building pathways to a more resilient organisation Dr Joanne Stevenson, Senior Research Consultant, Resilient Organisations New Zealand 1.10 Extended session: Building resilience into your BCM Programme Reviewing and defining BCM Programme resilience The capabilities and factors required for BCM Programme resilience Starting the BCM Programme resilience journey David Thompson, Director, Continuity Services Ltd 2.20 Case Study: Implementing crisis and continuity simulations that create lasting value Embedding the right management commitment and motivating the organisation to participate in crisis simulations Enabling organisations through fit for purpose resources including how to deal with business pressures that can help or hinder crisis and continuity activity The importance of holding regular crisis simulations, communicating outcomes and updating documentation to ensure a strong emergency preparedness culture is developed Hilary Walton, Resilience & Continuity Manager, Airways New Zealand 3.00 Afternoon break CYBERSECURITY 3.30 Cyber crisis management - Key considerations and strategies for success Recognising that cyber crisis management involves multiple functions and skillsets and is not contained within IT only Testing the disaster recovery of IT systems and moving data to an external site as a backup Developing a secure, vigilant, and resilient organisation Mark Knowles, Director of Cyber Security & Risk, IAG New Zealand 4.10 Case study: Moving to enterprise-wide cyber resilience How a functional approach to cyber crisis management is more effective in overcoming challenges Identifying key in-house and external suppliers to support your cyber security programme 4.50 Summary remarks from the Chair and networking drinks

4 DAY T WO: 23 AUGUST Welcome back from the Chair CRISIS LEADERSHIP 9.10 After the Quake: Response, resilience and team culture post Kaikoura s shake This presentation will focus on leading an organisation through crisis. Key learnings will include focusing on what matters, aligning stakeholders, keeping to purpose and maintaining leadership perspective and balance. Peter Reidy, Chief Executive, KiwiRail 9.45 Leveraging crisis response capabilities to build organisational resilience This session will explore the key role of crisis response capabilities in contributing to the development of organisational resilience. Learn how a crisis response framework underpins the enhancement of the risk management and preparedness capabilities that are essential to build a business which can thrive in a constantly changing operating environment. Andrew Bull, Group Manager Preparedness & Response, Fonterra Morning break Extended session: Best practice communications in crisis management Understanding when to deliver key pieces of information and the mechanisms in place to do so Taking the appropriate steps to collect all facts, and who was affected in the incident prior to making a public announcement When you should and shouldn t issue a press release Creating a unified, consistent and clear response that involves the entire organisation Implementing automated crisis communications strategies Media readiness and training for business leaders Evaluating your response and developing postcrisis training Dani Nicholson, Director, Dynamic Media Lunch DIGITAL & TECHNOLOGY 1.00 Strategically leveraging technology for today s crisis prevention Utilising technologies and digital channels for long-term crisis monitoring Automated tools for incident management Glen Willoughby, General Manager IT, Downer NZ 1.40 Case study: Integrating digital applications into emergency response and business continuity programmes This case study presentation will deliver insights into how digital applications can strengthen organisational resilience through increased mobility, flexibility and more. Hear about key steps in integrating a digital platform into your continuity programme Afternoon break PR, MEDIA & COMMUNIC ATIONS 2.50 Case study: Crisis management through the digital noise - Preparing your organisation for a crisis that plays out in social media Information asymmetry and other key indicators of a social media crisis Empowering your team to know when and how to respond Meeting stakeholder expectations in real-time Katie Brown, Acting Media and Social Manager, ACC 3.30 Case study: Managing ambassador programmes to secure brand reputation Ensuring brand ambassador agreements support core values and brand vision Researching and selecting brand ambassadors that align with strategic objectives Deciding when a brand ambassador relationship should be suspended and best practice in managing the exit 4.10 Summary remarks from Chair and end of conference CONFERENZ.CO.NZ/RESILIENCE WHO WILL ATTEND Chief Risk Officers, Chief Strategy & Governance Officers, CFOs, COOs, CEOs, CIOs Business Continuity Professionals Health, Safety & Wellbeing Emergency Planning & Analysis Senior Operations Risk & Assurance Communications, PR & Media Relations Professionals HR Professionals Insurance Advisors

5 TWO SEPARATELY BOOKABLE HALF DAY WORKSHOPS 24 August 2017: 9:00am - 12:30pm TWO ONE Measuring and assessing organisational adaptive ability and building crisis leadership capabilities Designed for senior level crisis leaders and Executives, this half day workshop will walk you through assessing your organisation s adaptive capacity and how you can develop your skillsets as a crisis leader. Divided into two focus areas, part one will firstly take you through evaluating your organisation against the 13 key indicators of effective organisational resilience and how you can implement strategies to develop your effectiveness in each area. Part two will examine the attributes and competencies of an effective crisis leader. David Turner, Organisational Risk Management Specialist 24 August 2017: 1:30pm - 5:00pm David Turner is a senior business executive and trusted advisor with over 20 years experience in the risk management industry. He has a unique blend of expertise across diverse areas with a focus on risk management of human behavior one of the more complex, dynamic and often over-looked areas of the industry. David currently advises global corporations within the business, governance, government, construction, and critical infrastructure sectors, and also provides services to the international Gerson Lehrman Group s (GLG) consultancy and research units. Designing and running effective crisis & continuity exercise programmes Designed for the organisation s crisis and continuity leaders and planners, this practical half-day workshop will take you through the steps in designing and implementing effective crisis and continuity management exercises. Validate your exercise programmes and gain confidence in your organisation s resilience and ability to respond in a crisis. David Thompson, Director, Continuity Services Ltd David is a recognised leader, trainer and international public speaker in the Business Continuity industry. He has over 20 years in the emergency, crisis and continuity sectors and this is supported by 44-plus years experience in a wide range of industry sectors. David has managed a number of teams in the actual recovery of people, property and systems after several disaster incidents. These events include the Hutt Valley and Queenstown floods, and throughout New Zealand, hazardous materials contamination, denial of access and ICT systems failures. Visit conferenz.co.nz/resilience for full workshop programmes

6 SPONSORSHIP AND EXHIBITION OPPORTUNITIES Gain a competitive edge by taking advantage of sponsorship opportunities to effectively market and position your brand. To talk about opportunities sponsorship@conferenz.co.nz or call (09) W: CONFERENZ.CO.NZ/ RESILIENCE P: (09) Would you like to bring YOUR TEAM? Competitive group booking options available. Contact the team on for more information. BOOKING OPTIONS SUPER SAVER Register & Pay before 5pm EARLY BIRD Register & Pay before 5pm LAST MINUTE Register & Pay after 5pm 27 JUNE JULY JULY 2017 CONFERENCE $2,299 + GST SAVE $300 $2,499 + GST SAVE $100 $2,599 + GST WORKSHOP (EACH HALF DAY) $599 + GST SAVE $200 $699 + GST SAVE $100 $799 + GST Agenda Updates: Conferenz Ltd reserves the right to make any amendments deemed to be in the best interest of the conference. Agenda is correct at time of printing, please check online for any updates. HOW TO PAY - DIRECT CREDIT Direct credit to our bank account (please supply details of remittance) ACCOUNT NAME: Conferenz Ltd ACCOUNT No: HOW TO PAY - CREDIT CARD We accept most major credit cards. Please contact our office directly on (09) if you wish to use this method of payment, or register online for this event at conferenz.co.nz A 2.5% surcharge will be added to credit card payments WHAT HAPPENS IF I HAVE TO CANCEL? YOU HAVE SEVERAL OPTIONS: Send a substitute delegate in your place Confirm your cancellation in writing (letter or ) at least ten working days prior to the event and receive a refund less a $300+GST service charge per registrant. Regrettably, no refunds can be made for cancellations received after this date. GST No CL159 Code: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Copyright 2017 Conferenz Ltd CONFERENZ.CO.NZ/RESILIENCE