Job Description. Senior Housing Engagement Worker, Housing Engagement Workers, Pathways Workers and Night Staff.

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1 Job Description Job Title: Location: Responsible to: Responsible for: Job Purpose: Housing Manager (Central) John Drake House Head of Housing Senior Housing Engagement Worker, Housing Engagement Workers, Pathways Workers and Night Staff. To ensure the effective operational delivery of housing and support services to residents, towards our mission of transforming young lives. Main Responsibilities Service Delivery To ensure that young people are treated with respect and dignity, and are empowered to make informed decisions about their own lives. To provide a safe and welcoming environment that encourages young people to belong, gives them opportunities to contribute, in order that they can thrive. To ensure that young people are effectively risk assessed before offer of accommodation and that once accepted are fully inducted into the YMCA. To develop and implement a programme of housing related support and positive activities for tenants to develop the necessary life skills to move on and grow and develop. Ensure the health and safety compliance of the building(s), ensuring that residents are aware of all necessary procedures. To ensure management of License Tenancy s in line with legislation and best practice principles. To embed restorative approaches in dealing with anti-social behaviour and breaches of tenancy. Safeguarding To ensure that YMCA Norfolk s Safeguarding Procedures, Policies and Operational Guidance are delivered in line with our values and ethos. To ensure the primacy of safeguarding children, young people and adults within or connected to YMCA Norfolk. To promote the welfare of children, young people and adults within or connected to YMCA Norfolk. To participate in the Out of Hours Safeguarding Rota across the organisation.

2 Housing Performance To work with the Head of Housing to develop an effective budget for the post holders service area and manage the budget to achieve the budgeted out turn position. To ensure that occupancy and move-on are maximised, and that voids, arrears and bad debt performance are minimised and are at least in line with budget. To ensure that the performance requirements of funders are met and that young people receive a high quality person-centred service that is in line with our values. To ensure accurate and up-to-date records are kept to allow the effective monitoring of contracts and performance. To encourage a culture of continuous improvement amongst all service area staff. To be alert to and manage risk effectively, communicating changes in risk levels to colleagues as required. Line Management To recruit, induct, manage and develop the post holder s direct reports including recorded monthly line management supervision, ensuring a motivated and effective staff team. Adhering to sound management practice. Setting appropriate targets for the direct reports, monitoring performance and supporting them to maximise their potential. Challenge poor performance, supported by HR colleagues. Internal Communications To ensure effective liaison with all departments regarding housing related issues and information, including the Finance department. To provide financial and statistical reports as required. To assist the Head of Housing in representing the YMCA at external meetings and work pro-actively with external agencies and local churches as appropriate to develop a better housing service to young people within the YMCA and across agencies. Where required input into cross-locality and cross-organisational working groups to support wider organisational objectives. Development Attend and contribute in team meetings to further the service areas community work in line with the Organisations vision and strategy. Attend and participate in regular one to one line management and an annual appraisal.

3 Performance Management To ensure that the performance requirements of YMCA Norfolk (YMCAN) and funders are met and that Young People receive a high quality person-centred service that is in line with YMCAN s values. To maintain effective systems for recording and measuring outcomes for Quality Assurance purposes as required for the service area. To record all interactions, maintaining up to date information on client records on the appropriate database utilising technology supplied aiming for live data. To be alert to and manage risk effectively in all locations. To adhere to all lone working policies and risk assessments provided for you by YMCAN. To actively take part in required mandatory training as part of the yearly cyclical training calendar. To operate within clear professional boundaries and work within YMCA Norfolk s Staff Code of Conduct. To operate within the Behaviours Framework embedded across the organisation. To implement and adhere to YMCA Norfolk s Policy and Procedures at all times. Involvement To actively encourage a culture of involvement and inclusion of young people in the work and life of the YMCA, providing practical opportunities and Your Voice. To engage in wider involvement opportunities and activities including national and international YMCA events, as well as cross-county and non-ymca opportunities. To develop the use of and support to volunteers in the service area. To engage the wider community in the service area to offer further learning opportunities for residents and other young people. Equality and Diversity To take the lead on equality and diversity for the service area, ensuring that the Association is compliant with legal and regulatory requirements and policies and procedures are adhered to. Christian Ethos To work in line with the ethos of the organisation across the service area. To ensure all policies, procedures and working practices within the service area support the Christian ethos and values of the organisation. To carry out any other tasks that may be required from time to time in accordance with the post holder s capabilities/job description and the changing working environment.

4 Terms and Conditions Pay: Grade J per hour Hours: Contract: Annual Leave: Pension: Notice Period: Conditions of Appointment: In Service Training: 37.5 hours per week Permanent 33 days (pro rata) per annum inclusive of Bank and Public Holidays. Access to contributory stakeholder pension scheme after 3 months. 3 months Satisfactory references and satisfactory DBS check. This post is subject to a 6 month probationary period. Time allowed for in-service training, subject to budgetary provision.

5 Scale Staff Sites Discretion to Act Environment 1. YMCA Norfolk operates on a 24 hour, 365 days per year basis. None The post is based in Norwich but the post holder will be expected to visit other YMCAN sites. The post holder can authorise all expenditure within the service area budget approved by the board subject to any income generation also matching the budget. The post holder will act as designated safeguarding officer participating in a duty managers rota. 2. Unsocial hours Covering shifts as required, occasional meetings and social events will require working evenings and weekends. 3. Risk The level of risk is assessed as medium/high. The post holder works in a supported housing environment with those who are vulnerable and in housing need. There is a risk of violence both directed at staff, between residents, and directed by residents on themselves e.g. drug overdoses etc. The risk is managed and mitigated through a number of interventions including: training in core skills, nonmanagerial supervision, risk assessments and regular reviews of residents and a strong policy and procedure framework.

6 Person Specification Job Title Housing Manager (New Horizons) Category Essential Desirable Knowledge K1 - Proven record of housing knowledge including regulation, Supporting People and QAF outcomes K2 - Knowledge of the issues facing homeless young people K3 - Demonstrable understanding of assessment of risk/need K4 - Knowledge of safeguarding children, young people and vulnerable adults in relation to housing Skills S1 - Interpersonal skills, sufficient to communicate effectively with a wide range of staff and external contacts S2 - Good written and verbal communication skills S3 - Time and project management skills S4 - Finance and project management skills Aptitude A1 - Competent user of MS Outlook, Word, Excel and PowerPoint A2 - Able to manage and motivate a team of staff and volunteers A3 - Able to demonstrate a clear commitment to excellence in Housing Service delivery

7 Experience Education A4 - Able to deal with problematic behaviour including potential violence E1 - Recent Housing and Tenancy management experience E3 - Experience of Line Management Q1 - O level / GCSE or Equivalent in Maths and English E2 - Experience of the voluntary or housing association sector Q2 - L3 Professional or skill based qualification in Housing Q3 - Evidence of recent relevant training Christian Ethos Personal Qualities V1 - In sympathy with the Christian Identity of the YMCA P1 - Able to present self and work effectively P2 - High levels of honesty, integrity and discretion Circumstances C1 - Able and willing to work unsocial hours C2 - Hold a full driving licence and have own transport Health Equality and Diversity H1 - Able to meet the requirements of the post with or without reasonable adjustment O1 - An understanding of equality and diversity